[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better...
Business Bureau:
I have reviewed the response made by the business in reference to complaint ID 12628648, and find that this resolution is satisfactory to me. I would also like to add the Harry [redacted] from Duke Energy was very prompt and courteous in handling my complaint. I appreciate his efforts and the efforts of Duke Energy in resolving this matter as quickly as they did.
Regards,
Timothy [redacted]
Duke Energy reviewed the account for the deposit amount billed and contacted the customer. The deposit assessment guidelines and criteria was explained to the customer. The eligibility for deposit refund was explained to the customer. The customer and Duke Energy agreed upon payment terms for the...
bill and deposit. The customer is satisfied. Duke Energy has closed the complaint.
Good afternoon,The information below is the timeline from when Duke Energy Consumer Affairs Department received the Revdex.com complaint from [redacted].• 11/15/16 received a Revdex.com complaint for [redacted] concerning a broken Deferred Payment Arrangement.• 11/15/16...
Contacted Ms. [redacted] at [redacted], did not receive an answer, left a message to return the call.• 11/22/16-Called Ms. [redacted] at [redacted] did not receive an answer, left message to return the call• 11/23/16-Called Ms. [redacted] at [redacted] did not receive an answer, left message to return the call. • 11/23/16 A letter was sent to [redacted] advising Duke Energy has attempted to contacted her 3 times and if she still needed assistance to contact Karen H[redacted] with Consumer Affairs @ 980-232-1195. Also a response was sent back to The Revdex.com.If you need any further information please let me know.
Duke Energy Progress reviewed Ms. [redacted] complaint. We were unable to locate an account in the name of Tameika R [redacted] from July 2015. We contacted Ms. [redacted] in an attempt to obtain additional information. Ms. [redacted] stated that she was in a meeting and would return our call. The Consumer...
Affairs Specialist provided Ms. [redacted] with her direct telephone number. A return telephone was not received; therefore a second attempt to contact Ms. [redacted] was made on July 7, 2017. The daytime telephone number provided was not able to receive calls. A voicemail message was left at the evening telephone number, requesting that Ms. [redacted] return our call. As of July 10, 2017, Ms. [redacted] has not returned our call. We will be glad to assist Ms. [redacted] once we obtain information to assist us in locating the disputed account.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
The customer was contacted on 6/23/17 and was provided a fax number to submit the lease agreement and eviction documentation. The fax was received and reviewed. Contact was made with Ms. [redacted] on 6/26/17 and the application for service was processed. The customer's service was...
We have contacted this customer and addressed her concern, and still working with the customer to resolve the issue. Please let me know if you have additional questions.
The bills for this address, where not estimated, but they were billed for actual usage. There are various factors that can cause your usage to be higher than normal. They can include: weather related conditions, number of days in the billing cycle, equipment or appliances and changes in...
living habits. If you would like the billing/usage information you may contact 1-800-452-2777 to request that information.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint...
will be closed Administratively Resolved]
Complaint: 12606874
I am rejecting this response because:My work schedule does not allow me to take calls at 1pm. I attempted to return the calls on break and after my schedule. I will attempt again between jobs
Regards,
Misha [redacted]
Duke Energy has reviewed the account referenced by the customer for the metered service that is no longer active per the customer’s request received in March 2017. The customer provided a new mailing address on both account in Mach 2017. The accounts were established prior to 2012 with a...
different owner responsible for the billing. Per documentation from the new owner, the business was purchased from the previous owner in 2012. The account was left in the same name, the mailing address was not changed until March 2017, and new bank draft information was obtained in 2012. The customer was provided the account numbers for both metered services to set account up on bank draft. Duke Energy mailed a monthly bill to the address on record until notified to change the mailing address. Duke Energy did not receive a call to end service for the metered service until March 2017. Duke Energy monitors low and zero usage accounts. A letter was mailed to the address on record in November 2012 for the metered service in question. Duke Energy received a call from the customer to advise the service should remain connected for customer to use as needed. Based on this review and no Duke Energy error occurred, the billing is correct and not refundable. Duke Energy will close the Revdex.com complaint.
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will...
be closed Administratively Resolved]
Complaint: 12191513
I am rejecting this response because:
I called them and got vm. I will call again today.
Regards,
Girish [redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before...
sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12256631, and find that this resolution is satisfactory to me.
Regards,
Jamin [redacted]
We contacted the customer, emailed the required documentation to review and ask the customer to contact us back if there were additional questions. The issues has been resolved, please let us know if you have additional questions.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better...
Business Bureau:
I have reviewed the response made by the business in reference to complaint ID 12628648, and find that this resolution is satisfactory to me. I would also like to add the Harry [redacted] from Duke Energy was very prompt and courteous in handling my complaint. I appreciate his efforts and the efforts of Duke Energy in resolving this matter as quickly as they did.
Regards,
Timothy [redacted]
Duke Energy reviewed the account for the deposit amount billed and contacted the customer. The deposit assessment guidelines and criteria was explained to the customer. The eligibility for deposit refund was explained to the customer. The customer and Duke Energy agreed upon payment terms for the...
bill and deposit. The customer is satisfied. Duke Energy has closed the complaint.
Good afternoon,The information below is the timeline from when Duke Energy Consumer Affairs Department received the Revdex.com complaint from [redacted].• 11/15/16 received a Revdex.com complaint for [redacted] concerning a broken Deferred Payment Arrangement.• 11/15/16...
Contacted Ms. [redacted] at [redacted], did not receive an answer, left a message to return the call.• 11/22/16-Called Ms. [redacted] at [redacted] did not receive an answer, left message to return the call• 11/23/16-Called Ms. [redacted] at [redacted] did not receive an answer, left message to return the call. • 11/23/16 A letter was sent to [redacted] advising Duke Energy has attempted to contacted her 3 times and if she still needed assistance to contact Karen H[redacted] with Consumer Affairs @ 980-232-1195. Also a response was sent back to The Revdex.com.If you need any further information please let me know.
We contacted the customer and addressed her concern and the customer is now satisfied. Please let me know if you have additional questions.
Duke Energy Progress reviewed Ms. [redacted] complaint. We were unable to locate an account in the name of Tameika R [redacted] from July 2015. We contacted Ms. [redacted] in an attempt to obtain additional information. Ms. [redacted] stated that she was in a meeting and would return our call. The Consumer...
Affairs Specialist provided Ms. [redacted] with her direct telephone number. A return telephone was not received; therefore a second attempt to contact Ms. [redacted] was made on July 7, 2017. The daytime telephone number provided was not able to receive calls. A voicemail message was left at the evening telephone number, requesting that Ms. [redacted] return our call. As of July 10, 2017, Ms. [redacted] has not returned our call. We will be glad to assist Ms. [redacted] once we obtain information to assist us in locating the disputed account.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
The customer was contacted on 6/23/17 and was provided a fax number to submit the lease agreement and eviction documentation. The fax was received and reviewed. Contact was made with Ms. [redacted] on 6/26/17 and the application for service was processed. The customer's service was...
connected 6/27/17 at 8:56 am.
We have contacted this customer and addressed her concern, and still working with the customer to resolve the issue. Please let me know if you have additional questions.
We have contacted the customer and addressed her concerns and the customer is now satisfied. Please let me know if you have any additional questions.
The bills for this address, where not estimated, but they were billed for actual usage. There are various factors that can cause your usage to be higher than normal. They can include: weather related conditions, number of days in the billing cycle, equipment or appliances and changes in...
living habits. If you would like the billing/usage information you may contact 1-800-452-2777 to request that information.
We contacted the customer and addressed her concerns and the issue has been resolved. Please let me know if you have additional questions.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Contact was made with Mr. [redacted]. He was advised that the $150.00 deposit has been refunded.
We have contacted the customer and addressed his concerns, the billing issue has been resolved and the customer is satisfied.
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint...
will be closed Administratively Resolved]
Complaint: 12606874
I am rejecting this response because:My work schedule does not allow me to take calls at 1pm. I attempted to return the calls on break and after my schedule. I will attempt again between jobs
Regards,
Misha [redacted]
Duke Energy has reviewed the account referenced by the customer for the metered service that is no longer active per the customer’s request received in March 2017. The customer provided a new mailing address on both account in Mach 2017. The accounts were established prior to 2012 with a...
different owner responsible for the billing. Per documentation from the new owner, the business was purchased from the previous owner in 2012. The account was left in the same name, the mailing address was not changed until March 2017, and new bank draft information was obtained in 2012. The customer was provided the account numbers for both metered services to set account up on bank draft. Duke Energy mailed a monthly bill to the address on record until notified to change the mailing address. Duke Energy did not receive a call to end service for the metered service until March 2017. Duke Energy monitors low and zero usage accounts. A letter was mailed to the address on record in November 2012 for the metered service in question. Duke Energy received a call from the customer to advise the service should remain connected for customer to use as needed. Based on this review and no Duke Energy error occurred, the billing is correct and not refundable. Duke Energy will close the Revdex.com complaint.
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will...
be closed Administratively Resolved]
Complaint: 12191513
I am rejecting this response because:
I called them and got vm. I will call again today.
Regards,
Girish [redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before...
sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12256631, and find that this resolution is satisfactory to me.
Regards,
Jamin [redacted]
We contacted the customer, emailed the required documentation to review and ask the customer to contact us back if there were additional questions. The issues has been resolved, please let us know if you have additional questions.
We contacted the customer and addressed her concerns, and the customer is now satisfied. Please let me know if you have additional questions.