Duke Energy investigated the meter readings for the initial bill for the new customer and the final bill for the previous customer. After a thorough review, we determined the final bill reading was a manual reading and resulted in a meter reading errorWe have contacted the customer and
explained the adjustment credit to the account. The customer is satisfied and appreciated the follow up. Duke Energy will close the Revdex.com complaint based on this resolution
The customers draft information on her account was changed on 12/30/16. We were in constant contact with the customer the day the action was performedThe customer has a single point of contact information if she has questions after JanuaryWe have addressed her concerns and closed the complaint
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
We contacted the customer on January 24, and left contact informationThere has been no response back from the customerWe are closing the case, but will be happy to assist the customer at their convenience if assistance is still needed
Duke Energy investigated the complaint and communication provided to the customer. Duke Energy spoke with the customer and explained how to read the bill for electronic billing. Duke Energy explained the summary page that shows the total amount due and the due date for the current
bill; the last date to make a payment date reflects the date to pay to avoid disconnection for the amount in arrears. The details is provided on the Message Page of the bill under Disconnect Notice. The customer was also informed that Duke Energy mails a hour disconnection notice with the same information. The customer informed Duke Energy the Message Page is not viewed and only look at the amount due and the due date. After our discussion, it appears the customer has a better understanding of the information provided with the billing and where to view the amount due and last day to pay to avoid disconnection. The customer also agreed to register for Duke Energy's outage alert notificationsRevdex.com closed based on discussion with customer and no Duke Energy error
Duke Energy has called the customer several times in an attempt to discuss the complaintVoicemail has been left with each call with contact information for follow up to return the call. Duke Energy has been unable to reach the customer by phone and will follow up with a letter in the mail
acknowledging the complaint with contact information to follow up with a call
Duke Energy has contacted the customer and discussed the guidelines for the deposit billed to the account. The customer has shared additional information and will provide documentation to support the information provided. Duke Energy will review the information and follow up with the customer to address the request to remove the depositThe customer is satisfied with this resolution. Revdex.com closed
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Duke Energy
investigated the complaint and concern from the customer. The customer's
initial request to disconnect service was submitted by email instead
of speaking to a Duke Energy representative. We reviewed the email
received from the customer to confirm the
disconnection occurred on the
date requested and final bill mailing address updated. The
request was completed on 09/08/as requestedCustomer said the mail should
have been forwarded. There was no
other contact made with Duke Energy until 02/11/This is a
legitimate charge off that should go through the process according to
guidelinesThe customer has paid the bill amount due and the amount will now
show as paidNo further action required by Duke Energy. I spoke with the customer and informed the request was received from online submission and the final bill sent via ebill and mailed. The ebill account is active for days once the service is disconnectedThe customer said the final bill notification was received but did not have detailsI reminded customer to contact duke Energy if any questions or concerns with billing. Based on this follow up investigation and no Duke Energy error, Duke Energy will closed the Revdex.com complaint
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint
will be closed Administratively Resolved]
Complaint:
I am rejecting this response because:the complaint has not been resolvedDuke Energy is still insisting I pay the amount of their "guesstimated"usage, which is ridiculousWhat other company could use previous years usage & "estimate" that you used the same amount of power & demand you pay them that amount, especially when it was their equipment that failed? And I reported it to them numerous timesThis is unethical & speaks to this business's integrity
Regards,
Misty ***
I am rejecting this response because: My husband and I bought the business and did not realize that this additional meter was being charged to us each month. Even the Duke Energy technician was confused when he was there setting up the new wifi thermostats. The building has several meters because there are several tenants in the building. We did not know we were being charged for this additional meter and request a credit
Duke Energy investigated the meter readings for the initial bill for the new customer and the final bill for the previous customer. After a thorough review, we determined the final bill reading was a manual reading and resulted in a meter reading errorWe have contacted the customer and
explained the adjustment credit to the account. The customer is satisfied and appreciated the follow up. Duke Energy will close the Revdex.com complaint based on this resolution
The customers draft information on her account was changed on 12/30/16. We were in constant contact with the customer the day the action was performedThe customer has a single point of contact information if she has questions after JanuaryWe have addressed her concerns and closed the complaint
We have contacted the customer and addressed their concerns, the issue has been resolvedPlease let me know if you have additional questions
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
We have checked the meter and the readings and all is correctThank you
We contacted the customer on January 24, and left contact informationThere has been no response back from the customerWe are closing the case, but will be happy to assist the customer at their convenience if assistance is still needed
We contacted the customer and addressed his concerns and the customer is satisfiedPlease let me know if you have additional questions
We have attempted to call the customer on different occassions at *** with no responseWe are closing the complaint due to no response
Duke Energy investigated the complaint and communication provided to the customer. Duke Energy spoke with the customer and explained how to read the bill for electronic billing. Duke Energy explained the summary page that shows the total amount due and the due date for the current
bill; the last date to make a payment date reflects the date to pay to avoid disconnection for the amount in arrears. The details is provided on the Message Page of the bill under Disconnect Notice. The customer was also informed that Duke Energy mails a hour disconnection notice with the same information. The customer informed Duke Energy the Message Page is not viewed and only look at the amount due and the due date. After our discussion, it appears the customer has a better understanding of the information provided with the billing and where to view the amount due and last day to pay to avoid disconnection. The customer also agreed to register for Duke Energy's outage alert notificationsRevdex.com closed based on discussion with customer and no Duke Energy error
Duke Energy has called the customer several times in an attempt to discuss the complaintVoicemail has been left with each call with contact information for follow up to return the call. Duke Energy has been unable to reach the customer by phone and will follow up with a letter in the mail
acknowledging the complaint with contact information to follow up with a call
Traci *** spoke to the customer on 5/18/We came to an agreement that satisfied both the customer and the company
Duke Energy has contacted the customer and discussed the guidelines for the deposit billed to the account. The customer has shared additional information and will provide documentation to support the information provided. Duke Energy will review the information and follow up with the customer to address the request to remove the depositThe customer is satisfied with this resolution. Revdex.com closed
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
We have contacted the customer and addressed their concernsThe customer has accepted the agreed settlementWe are closing the case
We have attempted to contact the customer different occasions at *** with no response. We are closing the complaint due to no response
Duke Energy
investigated the complaint and concern from the customer. The customer's
initial request to disconnect service was submitted by email instead
of speaking to a Duke Energy representative. We reviewed the email
received from the customer to confirm the
disconnection occurred on the
date requested and final bill mailing address updated. The
request was completed on 09/08/as requestedCustomer said the mail should
have been forwarded. There was no
other contact made with Duke Energy until 02/11/This is a
legitimate charge off that should go through the process according to
guidelinesThe customer has paid the bill amount due and the amount will now
show as paidNo further action required by Duke Energy. I spoke with the customer and informed the request was received from online submission and the final bill sent via ebill and mailed. The ebill account is active for days once the service is disconnectedThe customer said the final bill notification was received but did not have detailsI reminded customer to contact duke Energy if any questions or concerns with billing. Based on this follow up investigation and no Duke Energy error, Duke Energy will closed the Revdex.com complaint
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint
will be closed Administratively Resolved]
Complaint:
I am rejecting this response because:the complaint has not been resolvedDuke Energy is still insisting I pay the amount of their "guesstimated"usage, which is ridiculousWhat other company could use previous years usage & "estimate" that you used the same amount of power & demand you pay them that amount, especially when it was their equipment that failed? And I reported it to them numerous timesThis is unethical & speaks to this business's integrity
Regards,
Misty ***
I am rejecting this response because: My husband and I bought the business and did not realize that this additional meter was being charged to us each month. Even the Duke Energy technician was confused when he was there setting up the new wifi thermostats. The building has several meters because there are several tenants in the building. We did not know we were being charged for this additional meter and request a credit
I am rejecting this response because:they did contact me but the issue is still not resolved
Regards,
*** ***