Traci spoke to the customer and advised that the deposit interest that was applied to the account will be reversed and a refund check will be mailed to the customer's new address
We have contacted the customer and addressed her concern, and apologized for any inconvenience. We have attempted to call the customer difference occasions at *** and have not been able to reach the customer again. We will be happy to further assist the
customer if she calls. Please let me know if you have additional questions
Duke Energy has contacted the customer to address the complaint and concerns. The account has now been established in the customer's name. We spoke with the customer to apologize for this experience and any inconvenience with the request for service. The customer advised the
issue has been resolved with the billing and no further action required with the account. Duke Energy will follow up to address areas for improvement regarding this experience. Revdex.com closed based on this resolution
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be
closed Administratively Resolved]
Complaint:
I am rejecting this response because: Duke Energy did contact us, but said the light bulb would be replaced tomorrow, so, it has not been completed as of yet. Their reply was that they would fix it tomorrow. Since the work has not been completed, this has not been resolved as of yet
Regards,
William ***
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. I could not
believe that they contacted me that same day. Karen was so nice and explained the problem. I guess we will have to live with the grid.Thank you Revdex.com for helping me
Regards,
*** ***
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Regards, [redacted]
We contacted the customer and spoke to her son due to a language barrier. We discussed what occured and the customers issue has been resolved. They have electrical service and are satisfied.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Duke Energy contacted the
customer and apologized for the delay due to technical problems with billing
and explained the actual meter reading was obtained on the scheduled meter
reading date. The technical problem with the meter reading upload for billing
has been corrected and the November...
bill has been processed. The due date has been extended to allow the
25 days after the date of the bill for payment to avoid late payment
charge. The customer has direct contact
information if other questions or concerns.
Revdex.com closed based on the resolution.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me as long as...
Duke does what they have promised and apply the appropriate bill credit to the account. If they fail to follow through with their promises; I reserve to re-open this complaint as well as take additional action.
Regards,
[redacted]
We contacted the customer and addressed his concerns and the issue has been resolved. Please let me know if you have additional questions
We contacted the customer and addressed her concerns and the customer is now satisfiedPlease let me know if you have any additional questions
Traci spoke to the customer and advised that the deposit interest that was applied to the account will be reversed and a refund check will be mailed to the customer's new address
We have contacted the customer and addressed her concern, and apologized for any inconvenience. We have attempted to call the customer difference occasions at *** and have not been able to reach the customer again. We will be happy to further assist the
customer if she calls. Please let me know if you have additional questions
We contacted the customer and addressed her concerns and the issue has been resolvedPlease let me know if you have additional questions
We have attempted to call the customer different occasions at 828-620-with no responseWe are closing the complaint due to no response
We have contacted the customer and addressed his concerns an the customer is now satisfiedPlease let me know if have additional questions
Duke Energy has contacted the customer to address the complaint and concerns. The account has now been established in the customer's name. We spoke with the customer to apologize for this experience and any inconvenience with the request for service. The customer advised the
issue has been resolved with the billing and no further action required with the account. Duke Energy will follow up to address areas for improvement regarding this experience. Revdex.com closed based on this resolution
We contacted the customer and addressed his concerns and the customer is now satisfied. Please let me know if you have additional questions
We have contacted the customer and addressed his concerns and the customer is now satisfied. Please let me know if you have additional questions
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be
closed Administratively Resolved]
Complaint:
I am rejecting this response because: Duke Energy did contact us, but said the light bulb would be replaced tomorrow, so, it has not been completed as of yet. Their reply was that they would fix it tomorrow. Since the work has not been completed, this has not been resolved as of yet
Regards,
William ***
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. I could not
believe that they contacted me that same day. Karen was so nice and explained the problem. I guess we will have to live with the grid.Thank you Revdex.com for helping me
Regards,
*** ***
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Regards, [redacted]
We contacted the customer and addressed his/her concerns and the customer is now satisfied. Please let me know if have additional questions.
We contacted the customer and spoke to her son due to a language barrier. We discussed what occured and the customers issue has been resolved. They have electrical service and are satisfied.
I am rejecting this response because:
No contact made, no voicemails. No resolution here or on the phone.[redacted] is our phone
Regards,
[redacted]
We have contacted the customer and addressed his concerns and the customer is now satisfied. Please let me know if you have any additional questions.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Duke Energy contacted the
customer and apologized for the delay due to technical problems with billing
and explained the actual meter reading was obtained on the scheduled meter
reading date. The technical problem with the meter reading upload for billing
has been corrected and the November...
bill has been processed. The due date has been extended to allow the
25 days after the date of the bill for payment to avoid late payment
charge. The customer has direct contact
information if other questions or concerns.
Revdex.com closed based on the resolution.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me as long as...
Duke does what they have promised and apply the appropriate bill credit to the account. If they fail to follow through with their promises; I reserve to re-open this complaint as well as take additional action.
Regards,
[redacted]