to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: 12356388
I am rejecting this response because: Revdex.com:I have entered into a payment arrangement with duke energy and have agreed to pay it. the only alternative is disconnection . The situation, however, was handled very poorly as I was told 3 different things by 3 different representatives. They failed to explain why I had a rollover amount of over $2700 from 2015. Our electric bill is ridilously high for one thing. duke energy has a program where you get a free energy assessment in order to help with ways to use energy more efficiently and save money. but, this program is only available to homeowners. if you rent, you get no energy assistance at all. the only option for renters is to beg and plead to charity programs that are rarely able to help out, even if your household income is below the poverty line. duke energy should waive this rollover fee for 2 reasons: they fail to give a reason as to exactly why we owe this amount and the fact that I have to support my mom and her husband who are both disabled and unable to work. Regards, John [redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
We contacted the customer and addressed his concern. The customer understands and is now satisfied. Please let me know if you have additional questions.
We apologize for the inconvenience and misunderstanding in regards to the construction date. We confirmed that construction has been completed and the meter has been installed.
We contacted the customer and addressed her concern. However, additional time is needed to complete our investigation for the customer, and the customer is aware. Please let me know if you have additional questions.
We have attempted to call the customer on 2 different occasions at 864-480-8191 with no response. The customer contacted Duke Energy back and his concern was addressed and is now satisfied. Please let me know if you have additional questions.
I am rejecting this response because: Duke Energy was aware that I had concerns that the $137 charge they stated was due was incorrect. I requested additional details related to this charge, specifically an explaination of why there was a balance on the account after it had been paid in full. Even after requesting this information, it was ever received by me. At no time after I expressed my concern to Duke Energy regarding the $137 charge did they attempt to follow up. Instead, they chose to refer my account to a collection agency and I now have a derogatory entry on my credit report. In my view, it is unacceptable to refer an account to collections when a customer has requested additional documentation to justify additional charges on a closed account. I have paid the outstanding balance even though I still question the validity of the charge and simply request the derogatory entry be removed from my credit report. Duke Energy notified the collection agency who placed the entry on my report so they can notify that company to remove that entry as well. This is not the way you address a customer who is questioning a charge by a company. In my opinion, the charge off was referred to the collection agency in relatiation of my questioning of Duke Energy's billing practices related to my account. All I'm asking is for the derogatory entry to be removed from my credit report. I understand Duke Energy didn't put it there but they retained the service of the collection agency that did put it there and it was placed on my credit report as a result of information received from Duke Energy.
Regards,
[redacted]
I am rejecting this response because: they company has not contacted me.
Regards,
[redacted]
We contacted the customer and addressed his concern and the customer is now satisfied. Please let me know if you have additional questions.
[To assist us in bringing this matter...
to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: 12356388
I am rejecting this response because: Revdex.com:I have entered into a payment arrangement with duke energy and have agreed to pay it. the only alternative is disconnection . The situation, however, was handled very poorly as I was told 3 different things by 3 different representatives. They failed to explain why I had a rollover amount of over $2700 from 2015. Our electric bill is ridilously high for one thing. duke energy has a program where you get a free energy assessment in order to help with ways to use energy more efficiently and save money. but, this program is only available to homeowners. if you rent, you get no energy assistance at all. the only option for renters is to beg and plead to charity programs that are rarely able to help out, even if your household income is below the poverty line. duke energy should waive this rollover fee for 2 reasons: they fail to give a reason as to exactly why we owe this amount and the fact that I have to support my mom and her husband who are both disabled and unable to work. Regards, John [redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
We contacted the customer ad addressed his concern and the customer is now satisfied. Please let me know if you have additional questions.
We have attempted to call the customer on multiple occasions at [redacted] with no response back. We are closing the complaint due to no response.
We contacted the customer and addressed his concern. The customer understands and is now satisfied. Please let me know if you have additional questions.
We contacted the customer and addressed her concern and the customer is now satisfied. Please let me know if you have additional questions.
We apologize for the inconvenience and misunderstanding in regards to the construction date. We confirmed that construction has been completed and the meter has been installed.
We contacted the customer and addressed her concern. However, additional time is needed to complete our investigation for the customer, and the customer is aware. Please let me know if you have additional questions.
We have attempted to call the customer on 2 different occasions at 864-480-8191 with no response. The customer contacted Duke Energy back and his concern was addressed and is now satisfied. Please let me know if you have additional questions.
We contacted the customer and addressed their concerns We explained our process and apologized for any inconvenience. We are closing the complaint.
We contacted the customer and addressed their concerns. We explained our process and apologized for any inconvenience. We are closing the complaint.
We contacted the customer and addressed her concern, and the customer is now satisfied. Please let me know if you have additional questions.
I am rejecting this response because: Duke Energy was aware that I had concerns that the $137 charge they stated was due was incorrect. I requested additional details related to this charge, specifically an explaination of why there was a balance on the account after it had been paid in full. Even after requesting this information, it was ever received by me. At no time after I expressed my concern to Duke Energy regarding the $137 charge did they attempt to follow up. Instead, they chose to refer my account to a collection agency and I now have a derogatory entry on my credit report. In my view, it is unacceptable to refer an account to collections when a customer has requested additional documentation to justify additional charges on a closed account. I have paid the outstanding balance even though I still question the validity of the charge and simply request the derogatory entry be removed from my credit report. Duke Energy notified the collection agency who placed the entry on my report so they can notify that company to remove that entry as well. This is not the way you address a customer who is questioning a charge by a company. In my opinion, the charge off was referred to the collection agency in relatiation of my questioning of Duke Energy's billing practices related to my account. All I'm asking is for the derogatory entry to be removed from my credit report. I understand Duke Energy didn't put it there but they retained the service of the collection agency that did put it there and it was placed on my credit report as a result of information received from Duke Energy.
Regards,
[redacted]