Sevenly Inc

Hi [redacted],Thanks for the email. We want to confirm that we just processed your refund for order #[redacted] in the amount of $34.98, per your request. It will take up to 3 business days for this to be reflected on your account, depending on your bank. Feel free to reach out with any...

questions!And, again, we're so sorry for this whole conundrum with shipping. We hope in the future you would still choose to partner with Sevenly to be world changers!

Hi [redacted],Thanks for the email. We want to confirm that we just processed your refund for order #[redacted] in the full amount of $81.97 (for the inconvenience). It will take up to 3 business days for this to be reflected on your account, depending on your bank. Feel free to reach out with...

any questions!And, again, we're so sorry for this whole conundrum with shipping. We hope in the future you would still choose to partner with Sevenly to be world changers!

THIS IS MY SECOND TIME FILLING OUT A COMPLAINT. THE FIRST TIME THE ISSUE WAS "RESOLVED" I MAGICALLY GOT AN EMAIL FROM SEVENLY, AND THEY CLAIMED MY SHIRT WAS GOING TO BE SENT OUT ON FEBRUARY 15. Well guess what, my shirt was never sent out on that day. I have been trying to contact this business via phone and email since I ordered the shirt in November and no one EVER gets back to me ever. No on answers the phone there, and then I just get an automated email that says they're way behind on emails and they will get back to me as soon as they can. THEN- NO ONE EVER GETS BACK TO ME. I AM SICK OF IT. ALSO they send out 23028328 promotional emails PER DAY BUT YET CAN'T GET PEOPLE THE THINGS THEY ORDERED FOUR MONTHS AGO.I WANT MY SHIRT THAT I PAID FOR.

Hi [redacted],We sincerely apologize for our lack of response; however, we are happy to share with you that your order has been fulfilled! You can track it here: [redacted] It's just running a little slow!Again, we cannot apologize...

enough for our poor customer service and lack of communication. Thank you for your patience, and we hope that you will continue with us on our journey to rebuild Sevenly and uphold our mission that “People Matter”!

Hey [redacted], Thanks for following up.  It looks like the refund you requested did not successfully process the first time we attempted to credit your account.  We apologize for not catching the mistake sooner.  We processed the refund again and this time it went through successfully.  It will take up to 3 business days for this to be reflect on your credit/debit card account.  Additionally, we have attached a screen shot of our updated records for confirmation that the refund was in fact processed.  Thank you!

[redacted]
#[redacted]
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Hi [redacted], 
I’m so sorry that we were not able to reach you sooner! Our new team is working hard to ensure that we  are performing with excellence for our charities and...

customers. We are also addressing the major backlog we inherited as efficiently as possible. I have received your note from the Revdex.com. I'm sorry to hear your order hasn't been fulfilled. I understand that you'd like to refund so I've copied Ella on this message to ensure your refund is processed this asap! Again, on behalf of our new team, I am truly sorry for the delay in our response. We are so grateful for your support in our work and mission at Sevenly. Thanks for sticking with us during our transition.  If you have any questions or concerns please feel free to contact me directly. My contact information is listed below.  
All the best,
[redacted]
Special Orders Manager  
e: [redacted]
w: www.[redacted]

Revdex.com:
Because of your I involvement I have received my refund. Without you, that would not have happened. You need to take a serious look into this business for future because you are recommending the by letting them be a member of your Revdex.com 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I have received the goods which were paid for and promised, and I consider this complaint resolved.
Regards,
[redacted]...

[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Hello [redacted], We can leave the complaint open until the order ships.  Once you get your shipping confirmation email then you can go ahead and close this complaint.  Thank you!

Hi [redacted] 
I’m so sorry that we were not able to reach you sooner! Our new team is working hard to ensure that we  are performing with excellence for our charities and customers. We are also addressing the major backlog we inherited as efficiently as possible. I have received...

your note from the Revdex.com. I'm sorry to hear your order hasn't been fulfilled. I understand that you'd like to refund so I've copied [redacted] on this message to ensure your refund is processed this asap! Again, on behalf of our new team, I am truly sorry for the delay in our response. We are so grateful for your support in our work and mission at Sevenly. Thanks for sticking with us during our transition.  If you have any questions or concerns please feel free to contact me directly. My contact information is listed below.  
All the best,
[redacted]
Special Orders Manager  
[redacted]

Hi [redacted]
I’m so sorry that we were not able to reach you sooner! Our new team is working hard to ensure that we  are performing with excellence for our charities and customers. We are also addressing the major backlog we inherited as efficiently as possible. I have received...

your note from the Revdex.com. I'm sorry to hear your order hasn't been fulfilled. I understand that you'd like to receive your order so I've copied [redacted] on this message to ensure that your oder is processed this week! Again, on behalf of our new team, I am truly sorry for the delay in our response. We are so grateful for your support in our work and mission at Sevenly. Thanks for sticking with us during our transition.  If you have any questions or concerns please feel free to contact me directly. My contact information is listed below.  
All the best,
[redacted]
[redacted]

Hello, We recently received your follow up email in regards to your cancelled order.  We are currently experiencing extra long shipping delays due to an issue we experienced a few month back with a core vendor.  The shipping delay has been resolved but we're now experiencing a hefty backlog of orders.  Therefore, at this time we were unable to give an exact shipping date or provide expedited shipping.  According to your first message you wanted to receive the order as soon as possible however, customer service is unable to speed up that process.  Additionally, you said that you wanted a full refund in your "desired outcome."  We felt that it was only right to issue a full refund in order to quickly resolve the matter.  However, a full refund requires the order to also be cancelled.  Again, we fulfilled your request for a full refund which consequently cancelled the order.  Here at Sevenly HQ we don't keep inventory or pre-made items that we can simply send out.  Each shirt is made to order.  That means that when you place an order, the request is sent to a fulfillment center and then the image is printed on to the front of the shirt.  I wish it was as easy as walking up to a stack of inventory, packing up a shirt and shipping it out.  That would make everybody's life a lot easier.  Trust me, that would be super.  Again, since that's not possible, a refund and cancelation was the only alternative.  At this time we do no have a way to reinstate your order since it was already cancelled and fully refunded.   However, if you'd like to submit a new order than we'd be more more than happy to give you a discount of 20% with the following discount code: [redacted]  Keep in mind that we are still experiencing fulfillment delays.  If you'd like to learn more about our shipping delay then please head over to our blog.  Or click the link below to view our latest blog post from one of our managers here at Sevenly. He wrote an excellent piece including some FAQs to Sevenly's recent shipping issues: http://blog.sevenly.org/sevenly-amaThanks for your understanding and have a great day!

[redacted]---------------------------------------Hi [redacted]
I’m so sorry that we were not able to reach you sooner! Our new team is working hard to ensure that we  are performing with excellence for our charities and customers. We are...

also addressing the major backlog we inherited as efficiently as possible. I have received your note from the Revdex.com. I'm sorry to hear your order hasn't been fulfilled. I understand that you'd like to receive your oder so I've copied [redacted] on this message to ensure your order is processed this week! Again, on behalf of our new team, I am truly sorry for the delay in our response. We are so grateful for your support in our work and mission at Sevenly. Thanks for sticking with us during our transition.  If you have any questions or concerns please feel free to contact me directly. My contact information is listed below.  
All the best,
[redacted]

Hey [redacted], It looks like you've been in contact with our representative [redacted] and that your issue has been rectified and resolved.  If you no longer require assistance then we'd be more than grateful if you closed your Revdex.com complaint.  If you need additional help then please feel free to respond to the email thread with [redacted] or post your questions here.  We're always more than happy to help!  Thanks for your patience and understanding!  :)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I did not ask for a refund for my order as I was still requesting to get the merchandise that I ordered. What I said was this, "I would request a refund, but I ordered two items as Christmas gifts and feel strongly my loved ones would really enjoy the gifts if they ever arrive! I need information about where this order is and if it is lost...will need a refund immediately please." Sevenly had not contacted me for over 6 weeks (since Feb. 3 2016) and I had contacted them on Feb. 6th, Feb. 29th, and March 14th without response until the day after I submitted a Revdex.com complaint, they decide to give me a full refund. I still want my shirts! I did not confirm wanting to cancel my order with them prior to them doing so. 
Regards,
[redacted]

Hello [redacted], Our sincerest apologies for letting your emails slip through here at Sevenly. We take full responsibility for the issues that you've encountered and we're very sorry for the way that the problem has been handled (lack of communications, delays, etc). We always strive to provide...

excellent service but this time we've come up short and are learning from our mistakes.Over the past month, we've experienced a fulfillment issue with one of our core partners. The issue has been resolved, however, this created a backlog of orders which ultimately created a long shipping delay and a backlog of customer support tickets as well - thus our long delay on replying.With that said, honor your request for a refund.  We have cancelled and refunded your order #[redacted]  in the amount of $34.98. It will take up to 3 business days for this to be reflected on your account, depending on your bank.  We'd be more than grateful if you closed this complaint now that the order has been refunded.  Thank you for supporting Sevenly and for helping us raise funding and awareness for the world’s greatest causes.

Hello [redacted], Thanks for bringing your issue to our attention.  We attempted to process your refund for order #[redacted] in the amount of $39.18 on February 2, 2016.  However, the credit card that you originally used to place your order is no longer...

valid.  Thus the refund failed to successfully process.  To remedy the situation, Sevenly will issue a refund check in the amount of $39.18 which will be sent to the address that we have on file: [redacted] *And, again, we're so sorry for this whole conundrum with shipping and for the delay. We hope in the future you would still choose to partner with Sevenly to be world changers!?

Hello [redacted], Thanks for the message.  It looks like our support team had been in contact with you throughout our delays.  During the last part of our conversation, we asked if you'd like your order expedited and you agreed.  We then followed up with a confirmation email, letting...

you know that your order had been placed on an expedited list.  Please see attached screen shot of our correspondence.  Again, we have placed your order on our expedited list to be shipped on 11/6 or 11/9. Thank you.

Hey [redacted], Thanks for reaching out.  It looks like you've been in contact with our support agent [redacted] and your issue has been resolved.  If you still have additional questions or require further assistance then please let us know.  We'd be happy to help.  Have a...

great day!