Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this response/resolution is satisfactory to me Regards, [redacted]
THE REQUESTED VERIFICATION OF THIS DEBT HAS BEEN ORDERED PER CONSUMER'S REQUEST ONCE IT IS AVAILABLE TO US WE WILL PROVIDE IT TO THE CONSUMER VALIDATION HAS BEEN PROVIDED PREVIOUSLY
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below This is only telling me that they will see if they accept my documentsThese documents are the actual verification letters from Medicaid to prove coverage what is there to checkThis is not saying how long it will take to verify you have had the documents for almost two weeksOnce this is done I need a letter confirming this account is closed and off my credit report and that's when I would consider it resolved.Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.]I have spoken to ur manager Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below [This does not solve the problem of Phoenix Financial reporting this to the credit bureausI am still waiting for this to be completed, and a letter to be mailed to my addressThanks] Regards, [redacted]
Please accept this letter as sufficient response to an inquiry I received regarding [redacted] on December 10, We at Phoenix Financial Services LLC strive to deliver professional and friendly service to all consumersFurthermore, we respect the laws and the state and federal agencies that oversee complianceI appreciate this issue being brought to my attention Phoenix Financial Services LLC is a third party collection agency Upon review of your inquiry, I determined that the following concern was raised: Ms [redacted] states her information was given to a third party Ms [redacted] states she had insurance on the date of service.? Ms [redacted] requests correction to a credit report I personally conducted an internal investigation, which consisted of the following: ? I reviewed this file as well as all notes that are associated with the file ? I also spoke with the Client regarding information in their internal files Upon conclusion of my internal investigation, I determined the following: ? We do not see any conversations on the account with a third party or information given to anyone otherthan the account-holderThe caller identified herself as the account-holder and we then verified the last four only of the social security numberAdditionally, the account-holder then requested a statement be sent and we verified the address she would like the statement sent to as part of the same conversation after identity was establishedI have placed the account in a cease calls status to proven any further phone calls on this account ? I sent this complaint to the client to review for the insurance/billing dispute as no insurance was listed by the facilityThe account will remain on hold until resolvedIf the consumer has a copy of the card covering the date of service, that would help facilitate resolution ? Phoenix Financial Services LLC has not reported the account to any credit bureausI have also blocked anyfuture credit reporting on this account I hope that this sufficiently addresses your concerns; however, I encourage you to contact me at 855-342-if I can be of further assistanceCalls may be monitored or recorded for quality and compliance purposes Federal law requires me to inform you that this communication is from a debt collector Sincerely, Kimberly [redacted] , Compliance
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined the response would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] ***
Thank you, we do not have on file any previous disputes or requests However, I have sent a deletion request to the credit bureaus, confirmation [redacted] , to allow for investigation I have also requested documentation from the client be sent to the consumer.Kimberly [redacted] Phoenix Financial Services, LLC
Consumer has claimed a reappearance of credit report remarks that were once removed We show no instance of this on our end We are requesting this matter be closed due to no credit reporting on our end, and this dispute being a duplicate of the previous dispute Please see our response attached Thank you
I have sent to the COO to review the calls in question However, the information the patient states was given was incorrect The documents are being reviewed by the client currently The credit reporting is set for deletion upon receipt of the documents due to possible Medicaid The reference number for this is [redacted] Once the client verifies the Medicaid coverage, they will typically pull the account and not re-place with another agency The account is currently in a cease communication status awaiting determination by the client Thank you, Kimberly [redacted] Phoenix Financial Services LLC
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me Regards, [redacted] ***
March 10, Revdex.com of Central Indiana N Delaware Street #Indianapolis, IN 46204-ID [redacted] Ms***, Please accept this letter as sufficient response to an inquiry I received regarding [redacted] on March 9, We at Phoenix Financial Services LLC strive to deliver professional and friendly service to all consumersFurthermore, we respect the laws and the state and federal agencies that oversee complianceI appreciate this issue being brought to my attentionPhoenix Financial Services LLC is a third party collection agencyUpon review of your inquiry, I determined that the following concern was raised: ? The consumer states a certified letter was sent requesting verification for this debt? The consumer states that no verification has been receivedI personally conducted an internal investigation, which consisted of the following: ? I reviewed this file as well as all notes that are associated with the fileUpon conclusion of my internal investigation, I determined the following: ? Our notes do show that the certified letter was received and documented in our office? The requested verification was not received within the mandatory time frame of days? We have submitted a request for credit deletionAUD Control Number [redacted] ? We have placed a cease on the account and documented it as disputedI hope that this sufficiently addresses your concerns; however, I encourage you to contact me at je [redacted] @phoenixfinancialsvcs.com if I can be of further assistanceFederal law requires me to inform you that this communication is from a debt collectorSincerely, Justin E [redacted] , CompliancePO Box 361450; Indianapolis, IN | 855-342-
March 10, Revdex.com of Central Indiana N Delaware Street #Indianapolis, IN 46204-ID [redacted] Please accept this letter as sufficient response to an inquiry I received regarding [redacted] on March 8, We at Phoenix Financial Services LLC strive to deliver professional and friendly service to all consumersFurthermore, we respect the laws and the state and federal agencies that oversee complianceI appreciate this issue being brought to my attentionPhoenix Financial Services LLC is a third party collection agencyUpon review of your inquiry, I determined that the following concern was raised: ? Consumer states representative was threatening and rude? Consumer states representative used inappropriate language towards them? Consumer states that they dispute this debtI personally conducted an internal investigation, which consisted of the following: ? I reviewed this file as well as all notes that are associated with the file? The call recordings for this account were sent to executive for reviewUpon conclusion of my internal investigation, I determined the following: ? Upon review of the call there was no findings of inappropriate language? Consumer’s account has been documented as a dispute? Per consumer’s request we have requested a credit deletionAUD control number [redacted] I hope that this sufficiently addresses your concerns; however, I encourage you to contact me at je [redacted] @phoenixfinancialsvcs.comFederal law requires me to inform you that this communication is from a debt collectorSincerely, Justin E [redacted] , CompliancePO Box 361450; Indianapolis, IN | 855-342-
Please find our response attached.Thank you,Kimberly E [redacted] Phoenix Financial Services LLCFrom: Kimberly E [redacted] Sent: Monday, November 21, 6:PMTo: [redacted] Subject: [redacted] Complaint [redacted] ,I clicked submit on this one without attaching our responseCan you release back to us to attach it?Just an FYI on this one – we spoke with her and setup a payment plan then emailed a confirmationShe called a couplemonths later stating it was someone pretending to be her and she never spoke with usShe said the email address wasnot hers and it was identity theft.The email address given at the time was the same one listed on this complaintThe address and phone spoke to her atis the same as on this complaintWe also compared the recordings and it was the same person’s voice all times.Then, she called Chad back the same day as we received this complaint asking if she decided to pay it anyways howmuch more of a discount could she get since it was ID theft and not hers He told her we could not reduce it more anddid not want to collect if it was not her account.Thanks,Kimberly E [redacted] | CCOT: 317-957-| M: 317-750-1274E: ke [redacted] @phoenixfinancialsvcs.comW: www.phoenixfinancialsvcs.comThe company accepts no liability for the content of this email, or for the consequences of any actions taken on the basis of the information provided, unless that information issubsequently confirmed in writingIf you are not the intended recipient you are notified that disclosing, copying, distributing or taking any action in reliance on the contents of thisinformation is strictly prohibited
Please accept this letter as sufficient response to an inquiry I received regarding [redacted] on November 28, 2016.We at Phoenix Financial Services LLC strive to deliver professional and friendly service to all consumersFurthermore, we respect the laws and the state and federal agencies that oversee complianceI appreciate this issue being brought to my attention.Phoenix Financial Services LLC is a third party collection agency.Upon review of your inquiry, I determined that the following concern was raised:The consumer states there was no prior notice of the account before credit reporting.The consumer states insurance has paid all balances.The consumer requests deletion of credit reporting on this account.I personally conducted an internal investigation, which consisted of the following:I reviewed this file as well as all notes that are associated with the file.I also spoke with the Client regarding information in their internal files.Upon conclusion of my internal investigation, I determined the following:The account was placed with Phoenix on 9/8/A letter informing the consumer of the account balance and validation details was sent on 9/12/We have no insurance payments listed on the account.We did receive a voicemail from the consumer on 11/21/and attempted to call the consumer back with no answer.However, the Client has authorized us to close and return these accounts and delete any credit reporting at this time in the interest of consumer service.I hope that this sufficiently addresses your concerns; however, I encourage you to contact me at 855-342-if I can be of further assistanceCalls may be monitored or recorded for quality and compliance purposes.Federal law requires me to inform you that this communication is from a debt collector Sincerely, Kimberly E [redacted] , Compliance
Thank you, the accounts placed in February that have been receiving payments have not been credit reported, as agreed.The accounts being credit reported are new accounts placed on 6/21/ A letter was sent on 6/and messages left on 6/and 6/informing of these accounts and to try to set up arrangements but no callback was received and no arrangements made There have also been several unanswered calls on the account.If arrangements are setup and met on the new accounts, I will authorize credit reporting deletion on these accounts to pay them off This is no usually done, but we will do so to resolve this complaint.Kimberly E [redacted] Phoenix Financial Services LLC
Unfortunately we are unable to locate an account based on the information that the consumer has provided We are requesting that consumer send documentation, such as a copy of the remarks on the credit report, that can help us locate the accounts The full and unedited accounts numbers would also be helpful, along with any other last names or addresses this could be associated with The information can be sent to [email protected]
PLEASE SEE OUR RESPONSE ATTACHEDJuly 3, Revdex.com of Central Indiana N Delaware Street #Indianapolis, IN 46204-ID [redacted] Please accept this letter as sufficient response to an inquiry I received regarding [redacted] on June 23, We at Phoenix Financial Services LLC strive to deliver professional and friendly service to all consumersFurthermore, we respect the laws and the state and federal agencies that oversee complianceI appreciate this issue being brought to my attentionPhoenix Financial Services LLC is a third party collection agencyUpon review of your inquiry, I determined that the following concern was raised: ? The consumer states past verification was not satisfactory? The consumer disputes credit reportingI personally conducted an internal investigation, which consisted of the following: ? I reviewed this file as well as all notes that are associated with the fileUpon conclusion of my internal investigation, I determined the following: ? The consumer’s complaint is actually based on actions the consumer states the creditor has takenWe cannot comment on the past actions of the creditor in this matter? I have ordered a verification of debt for this account from the creditorIt will be mailed to the consumer once it is receivedI hope that this sufficiently addresses your concerns; however, I encourage you to contact me at je [redacted] @phoenixfinancialsvcs.com if I can be of further assistanceFederal law requires me to inform you that this communication is from a debt collectorSincerely, Justin E [redacted] , CompliancePO Box 361450; Indianapolis, IN | 855-342-
Please accept this letter as sufficient response to an inquiry I received regarding [redacted] on October 28, 2016.We at Phoenix Financial Services LLC strive to deliver professional and friendly service to all consumersFurthermore, we respect the laws and the state and federal agencies that oversee complianceI appreciate this issue being brought to my attention.Phoenix Financial Services LLC is a third party collection agency.Upon review of your inquiry, I determined that the following concern was raised:The consumer states the representative threatened and harassed her on the call.The consumer states she did not receive any notification of the account from our office prior to the telephone call.I personally conducted an internal investigation, which consisted of the following:I reviewed this file as well as all notes that are associated with the file.I also spoke with the Client regarding information in their internal files.Upon conclusion of my internal investigation, I determined the following:The account was placed on 10/26/in this office and the initial notice sent on 10/27/as required by lawIt is likely the consumer has not yet received due to mailing time.I have sent the information to the Chief Operations Officer to review the call and address as necessaryHe has informed me he also left a message to discuss with the consumer as well.I hope that this sufficiently addresses your concerns; however, I encourage you to contact me at 855-342-if I can be of further assistanceCalls may be monitored or recorded for quality and compliance purposes.Federal law requires me to inform you that this communication is from a debt collectorThis communication is being sent as a response to a dispute only and is not an attempt to collect a debt.Sincerely, Kimberly E [redacted] , Compliance
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this response/resolution is satisfactory to me Regards, [redacted]
THE REQUESTED VERIFICATION OF THIS DEBT HAS BEEN ORDERED PER CONSUMER'S REQUEST ONCE IT IS AVAILABLE TO US WE WILL PROVIDE IT TO THE CONSUMER VALIDATION HAS BEEN PROVIDED PREVIOUSLY
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below This is only telling me that they will see if they accept my documentsThese documents are the actual verification letters from Medicaid to prove coverage what is there to checkThis is not saying how long it will take to verify you have had the documents for almost two weeksOnce this is done I need a letter confirming this account is closed and off my credit report and that's when I would consider it resolved.Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.]I have spoken to ur manager Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below [This does not solve the problem of Phoenix Financial reporting this to the credit bureausI am still waiting for this to be completed, and a letter to be mailed to my addressThanks] Regards, [redacted]
Please accept this letter as sufficient response to an inquiry I received regarding [redacted] on December 10, We at Phoenix Financial Services LLC strive to deliver professional and friendly service to all consumersFurthermore, we respect the laws and the state and federal agencies that oversee complianceI appreciate this issue being brought to my attention Phoenix Financial Services LLC is a third party collection agency Upon review of your inquiry, I determined that the following concern was raised: Ms [redacted] states her information was given to a third party Ms [redacted] states she had insurance on the date of service.? Ms [redacted] requests correction to a credit report I personally conducted an internal investigation, which consisted of the following: ? I reviewed this file as well as all notes that are associated with the file ? I also spoke with the Client regarding information in their internal files Upon conclusion of my internal investigation, I determined the following: ? We do not see any conversations on the account with a third party or information given to anyone otherthan the account-holderThe caller identified herself as the account-holder and we then verified the last four only of the social security numberAdditionally, the account-holder then requested a statement be sent and we verified the address she would like the statement sent to as part of the same conversation after identity was establishedI have placed the account in a cease calls status to proven any further phone calls on this account ? I sent this complaint to the client to review for the insurance/billing dispute as no insurance was listed by the facilityThe account will remain on hold until resolvedIf the consumer has a copy of the card covering the date of service, that would help facilitate resolution ? Phoenix Financial Services LLC has not reported the account to any credit bureausI have also blocked anyfuture credit reporting on this account I hope that this sufficiently addresses your concerns; however, I encourage you to contact me at 855-342-if I can be of further assistanceCalls may be monitored or recorded for quality and compliance purposes Federal law requires me to inform you that this communication is from a debt collector Sincerely, Kimberly [redacted] , Compliance
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined the response would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] ***
Thank you, we do not have on file any previous disputes or requests However, I have sent a deletion request to the credit bureaus, confirmation [redacted] , to allow for investigation I have also requested documentation from the client be sent to the consumer.Kimberly [redacted] Phoenix Financial Services, LLC
Consumer has claimed a reappearance of credit report remarks that were once removed We show no instance of this on our end We are requesting this matter be closed due to no credit reporting on our end, and this dispute being a duplicate of the previous dispute Please see our response attached Thank you
I have sent to the COO to review the calls in question However, the information the patient states was given was incorrect The documents are being reviewed by the client currently The credit reporting is set for deletion upon receipt of the documents due to possible Medicaid The reference number for this is [redacted] Once the client verifies the Medicaid coverage, they will typically pull the account and not re-place with another agency The account is currently in a cease communication status awaiting determination by the client Thank you, Kimberly [redacted] Phoenix Financial Services LLC
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me Regards, [redacted] ***
March 10, Revdex.com of Central Indiana N Delaware Street #Indianapolis, IN 46204-ID [redacted] Ms***, Please accept this letter as sufficient response to an inquiry I received regarding [redacted] on March 9, We at Phoenix Financial Services LLC strive to deliver professional and friendly service to all consumersFurthermore, we respect the laws and the state and federal agencies that oversee complianceI appreciate this issue being brought to my attentionPhoenix Financial Services LLC is a third party collection agencyUpon review of your inquiry, I determined that the following concern was raised: ? The consumer states a certified letter was sent requesting verification for this debt? The consumer states that no verification has been receivedI personally conducted an internal investigation, which consisted of the following: ? I reviewed this file as well as all notes that are associated with the fileUpon conclusion of my internal investigation, I determined the following: ? Our notes do show that the certified letter was received and documented in our office? The requested verification was not received within the mandatory time frame of days? We have submitted a request for credit deletionAUD Control Number [redacted] ? We have placed a cease on the account and documented it as disputedI hope that this sufficiently addresses your concerns; however, I encourage you to contact me at je [redacted] @phoenixfinancialsvcs.com if I can be of further assistanceFederal law requires me to inform you that this communication is from a debt collectorSincerely, Justin E [redacted] , CompliancePO Box 361450; Indianapolis, IN | 855-342-
March 10, Revdex.com of Central Indiana N Delaware Street #Indianapolis, IN 46204-ID [redacted] Please accept this letter as sufficient response to an inquiry I received regarding [redacted] on March 8, We at Phoenix Financial Services LLC strive to deliver professional and friendly service to all consumersFurthermore, we respect the laws and the state and federal agencies that oversee complianceI appreciate this issue being brought to my attentionPhoenix Financial Services LLC is a third party collection agencyUpon review of your inquiry, I determined that the following concern was raised: ? Consumer states representative was threatening and rude? Consumer states representative used inappropriate language towards them? Consumer states that they dispute this debtI personally conducted an internal investigation, which consisted of the following: ? I reviewed this file as well as all notes that are associated with the file? The call recordings for this account were sent to executive for reviewUpon conclusion of my internal investigation, I determined the following: ? Upon review of the call there was no findings of inappropriate language? Consumer’s account has been documented as a dispute? Per consumer’s request we have requested a credit deletionAUD control number [redacted] I hope that this sufficiently addresses your concerns; however, I encourage you to contact me at je [redacted] @phoenixfinancialsvcs.comFederal law requires me to inform you that this communication is from a debt collectorSincerely, Justin E [redacted] , CompliancePO Box 361450; Indianapolis, IN | 855-342-
Please find our response attached.Thank you,Kimberly E [redacted] Phoenix Financial Services LLCFrom: Kimberly E [redacted] Sent: Monday, November 21, 6:PMTo: [redacted] Subject: [redacted] Complaint [redacted] ,I clicked submit on this one without attaching our responseCan you release back to us to attach it?Just an FYI on this one – we spoke with her and setup a payment plan then emailed a confirmationShe called a couplemonths later stating it was someone pretending to be her and she never spoke with usShe said the email address wasnot hers and it was identity theft.The email address given at the time was the same one listed on this complaintThe address and phone spoke to her atis the same as on this complaintWe also compared the recordings and it was the same person’s voice all times.Then, she called Chad back the same day as we received this complaint asking if she decided to pay it anyways howmuch more of a discount could she get since it was ID theft and not hers He told her we could not reduce it more anddid not want to collect if it was not her account.Thanks,Kimberly E [redacted] | CCOT: 317-957-| M: 317-750-1274E: ke [redacted] @phoenixfinancialsvcs.comW: www.phoenixfinancialsvcs.comThe company accepts no liability for the content of this email, or for the consequences of any actions taken on the basis of the information provided, unless that information issubsequently confirmed in writingIf you are not the intended recipient you are notified that disclosing, copying, distributing or taking any action in reliance on the contents of thisinformation is strictly prohibited
Please accept this letter as sufficient response to an inquiry I received regarding [redacted] on November 28, 2016.We at Phoenix Financial Services LLC strive to deliver professional and friendly service to all consumersFurthermore, we respect the laws and the state and federal agencies that oversee complianceI appreciate this issue being brought to my attention.Phoenix Financial Services LLC is a third party collection agency.Upon review of your inquiry, I determined that the following concern was raised:The consumer states there was no prior notice of the account before credit reporting.The consumer states insurance has paid all balances.The consumer requests deletion of credit reporting on this account.I personally conducted an internal investigation, which consisted of the following:I reviewed this file as well as all notes that are associated with the file.I also spoke with the Client regarding information in their internal files.Upon conclusion of my internal investigation, I determined the following:The account was placed with Phoenix on 9/8/A letter informing the consumer of the account balance and validation details was sent on 9/12/We have no insurance payments listed on the account.We did receive a voicemail from the consumer on 11/21/and attempted to call the consumer back with no answer.However, the Client has authorized us to close and return these accounts and delete any credit reporting at this time in the interest of consumer service.I hope that this sufficiently addresses your concerns; however, I encourage you to contact me at 855-342-if I can be of further assistanceCalls may be monitored or recorded for quality and compliance purposes.Federal law requires me to inform you that this communication is from a debt collector Sincerely, Kimberly E [redacted] , Compliance
Thank you, the accounts placed in February that have been receiving payments have not been credit reported, as agreed.The accounts being credit reported are new accounts placed on 6/21/ A letter was sent on 6/and messages left on 6/and 6/informing of these accounts and to try to set up arrangements but no callback was received and no arrangements made There have also been several unanswered calls on the account.If arrangements are setup and met on the new accounts, I will authorize credit reporting deletion on these accounts to pay them off This is no usually done, but we will do so to resolve this complaint.Kimberly E [redacted] Phoenix Financial Services LLC
Unfortunately we are unable to locate an account based on the information that the consumer has provided We are requesting that consumer send documentation, such as a copy of the remarks on the credit report, that can help us locate the accounts The full and unedited accounts numbers would also be helpful, along with any other last names or addresses this could be associated with The information can be sent to [email protected]
PLEASE SEE OUR RESPONSE ATTACHEDJuly 3, Revdex.com of Central Indiana N Delaware Street #Indianapolis, IN 46204-ID [redacted] Please accept this letter as sufficient response to an inquiry I received regarding [redacted] on June 23, We at Phoenix Financial Services LLC strive to deliver professional and friendly service to all consumersFurthermore, we respect the laws and the state and federal agencies that oversee complianceI appreciate this issue being brought to my attentionPhoenix Financial Services LLC is a third party collection agencyUpon review of your inquiry, I determined that the following concern was raised: ? The consumer states past verification was not satisfactory? The consumer disputes credit reportingI personally conducted an internal investigation, which consisted of the following: ? I reviewed this file as well as all notes that are associated with the fileUpon conclusion of my internal investigation, I determined the following: ? The consumer’s complaint is actually based on actions the consumer states the creditor has takenWe cannot comment on the past actions of the creditor in this matter? I have ordered a verification of debt for this account from the creditorIt will be mailed to the consumer once it is receivedI hope that this sufficiently addresses your concerns; however, I encourage you to contact me at je [redacted] @phoenixfinancialsvcs.com if I can be of further assistanceFederal law requires me to inform you that this communication is from a debt collectorSincerely, Justin E [redacted] , CompliancePO Box 361450; Indianapolis, IN | 855-342-
Please accept this letter as sufficient response to an inquiry I received regarding [redacted] on October 28, 2016.We at Phoenix Financial Services LLC strive to deliver professional and friendly service to all consumersFurthermore, we respect the laws and the state and federal agencies that oversee complianceI appreciate this issue being brought to my attention.Phoenix Financial Services LLC is a third party collection agency.Upon review of your inquiry, I determined that the following concern was raised:The consumer states the representative threatened and harassed her on the call.The consumer states she did not receive any notification of the account from our office prior to the telephone call.I personally conducted an internal investigation, which consisted of the following:I reviewed this file as well as all notes that are associated with the file.I also spoke with the Client regarding information in their internal files.Upon conclusion of my internal investigation, I determined the following:The account was placed on 10/26/in this office and the initial notice sent on 10/27/as required by lawIt is likely the consumer has not yet received due to mailing time.I have sent the information to the Chief Operations Officer to review the call and address as necessaryHe has informed me he also left a message to discuss with the consumer as well.I hope that this sufficiently addresses your concerns; however, I encourage you to contact me at 855-342-if I can be of further assistanceCalls may be monitored or recorded for quality and compliance purposes.Federal law requires me to inform you that this communication is from a debt collectorThis communication is being sent as a response to a dispute only and is not an attempt to collect a debt.Sincerely, Kimberly E [redacted] , Compliance