Please find our response attached.Kimberly E***Phoenix Financial Services LLCAugust 24, Revdex.com of Central Indiana N Delaware Street #Indianapolis, IN 46204-ID *** Ms***, Please accept this letter as sufficient response to an inquiry I received regarding *** ***
on August 23, 2016. We at Phoenix Financial Services LLC strive to deliver professional and friendly service to all consumersFurthermore, we respect the laws and the state and federal agencies that oversee complianceI appreciate this issue being brought to my attentionPhoenix Financial Services LLC is a third party collection agencyUpon review of your inquiry, I determined that the following concern was raised: ? The consumer states the collector was rude? The consumer states the bill was covered by insuranceI personally conducted an internal investigation, which consisted of the following: ? I reviewed this file as well as all notes that are associated with the file? I also spoke with the Client regarding information in their internal filesUpon conclusion of my internal investigation, I determined the following: ? I have sent the complaint to the Chief Operations Officer to review calls and address as necessary? Please send a copy of the insurance information to be billed to k***@phoenixfinancialsvcs.com as there is no insurance coverage indicated on the fileI have sent a copy of the complaint to the client to review with the original creditor while we await documentationI hope that this sufficiently addresses your concerns; however, I encourage you to contact me at 855-342-if I can be of further assistanceCalls may be monitored or recorded for quality and compliance purposesFederal law requires me to inform you that this communication is from a debt collectorSincerely, Kimberly E***, CompliancePO Box 361450; Indianapolis, IN | 855-342-
Please see our response
attachedJuly 27, Revdex.com of Central Indiana N Delaware Street #Indianapolis, IN 46204-ID *** Please accept this letter as sufficient response to an inquiry I received regarding *** *** on July 22, We at Phoenix Financial Services LLC strive to deliver professional and friendly service to all consumersFurthermore, we respect the laws and the state and federal agencies that oversee complianceI appreciate this issue being brought to my attentionPhoenix Financial Services LLC is a third party collection agencyUpon review of your inquiry, I determined that the following concern was raised: ? The consumer states we have sold her information? The consumer states we placed debt on credit report that was already removedI personally conducted an internal investigation, which consisted of the following: ? I reviewed this file as well as all notes that are associated with the fileUpon conclusion of my internal investigation, I determined the following: ? We are a third-party debt collection agencyWe do not sell, nor do we buy, debt? We cannot speak as to whether a past agency has placed this debt on consumer’s credit report? I have requested a verification of debt from creditorIt will be mailed to consumer’s verified address once it is receivedI hope that this sufficiently addresses your concerns; however, I encourage you to contact me at je***@phoenixfinancialsvcs.com if I can be of further assistanceFederal law requires me to inform you that this communication is from a debt collectorSincerely, Justin E***, CompliancePO Box 361450; Indianapolis, IN | 855-342-
Thank you, this is a duplicate complaint received already from the *** this morning. I have attached the complaint and response from the ***.Kimberly E***Phoenix Financial Services LLC
I have noted the account, and marked the number provided in our do not call list No further calls will be placed to the number provided, and we apologize for the inconvenience
PLEASE SEE OUR RESPONSE
ATTACHEDJuly 20, Revdex.com of Central Indiana N Delaware Street #Indianapolis, IN 46204-ID *** Please accept this letter as sufficient response to an inquiry I received regarding *** *** on July 3, We at Phoenix Financial Services LLC strive to deliver professional and friendly service to all consumersFurthermore, we respect the laws and the state and federal agencies that oversee complianceI appreciate this issue being brought to my attentionPhoenix Financial Services LLC is a third party collection agencyUpon review of your inquiry, I determined that the following concern was raised: ? The consumer states that his credit is being affected in response to his father’s accountI personally conducted an internal investigation, which consisted of the following: ? I reviewed this file as well as all notes that are associated with the fileUpon conclusion of my internal investigation, I determined the following: ? I have submitted a request to the credit bureaus for credit deletion? I have submitted this information to the creditor for reviewI hope that this sufficiently addresses your concerns; however, I encourage you to contact me at je***@phoenixfinancialsvcs.com if I can be of further assistanceFederal law requires me to inform you that this communication is from a debt collectorSincerely, Justin E***, CompliancePO Box 361450; Indianapolis, IN | 855-342-
Please accept this letter as sufficient response to an inquiry I received regarding *** *** on October 31, 2016.We at Phoenix Financial Services LLC strive to deliver professional and friendly service to all consumersFurthermore, we respect the laws and the state and federal agencies that
oversee complianceI appreciate this issue being brought to my attention.Phoenix Financial Services LLC is a third party collection agency.Upon review of your inquiry, I determined that the following concern was raised:The consumer states insurance was billed incorrectly on the accountThe consumer requests credit reporting be deleted for the account.I personally conducted an internal investigation, which consisted of the following:I reviewed this file as well as all notes that are associated with the file.I also spoke with the Client regarding information in their internal files.Upon conclusion of my internal investigation, I determined the following:It appears from the account notes the consumer did already discuss with a department manager prior to our receipt of this complaintThe manager had already requested removal of the credit reporting to allow time to research the dispute with the original creditorThe deletion confirmation number is ***.The Chief Operations Officer spoke with the consumer upon receipt of this complaint and verified the complaint has been handled to the consumer's satisfaction.I hope that this sufficiently addresses your concerns; however, I encourage you to contact me at 855-342-if I can be of further assistanceCalls may be monitored or recorded for quality and compliance purposes.Federal law requires me to inform you that this communication is from a debt collectorThis communication is being sent as a response to a dispute only and is not an attempt to collect a debtSincerely, Kimberly E***, Compliance
Thank you for your inquiry. The patient was an adult at the time and would typically billed for their services; however we do not see who signed the consent form to be responsible for the charges at the time. Therefore, I have sent this complaint to the client to research for name
change. I have placed the account in our office in a dispute hold at this time pending resolution. Kimberly E***Phoenix Financial Services LLC
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.This Company Lies! If they have let me dispute it the way they say they have, they would have to take it off my credit report which has not happenedVery Dishonest company! That will give out no information about who you oweThe people they said I owe I called and they say that I owe them NOTHING! See more lies but they have damaged my credit and I'm still waiting for that to be removed!
Regards,
*** ***
Thank you for your feedback. I have sent to the Chief Operations Officer to review the account and calls. I have also requested a statement be sent for your review. We have not received a notice of coverage for Medicaid yet for this account. Additionally, we had been
receiving payments on the account from the consumer through December 8, 2015. Credit reporting was not initiated until the payments were stopped. I have placed the account on an insurance hold to receive the documentation which will suspend credit reporting pending resolution and will send to the client for review as well.Kimberly E***Phoenix Financial Services LLC
PLEASE SEE OUR RESPONSE
ATTACHED November 14, Revdex.com of Central Indiana N Delaware Street #Indianapolis, IN 46204-ID *** Please accept this letter as sufficient response to an inquiry I received regarding *** *** on November 6, We at Phoenix Financial Services LLC strive to deliver professional and friendly service to all consumersFurthermore, we respect the laws and the state and federal agencies that oversee complianceI appreciate this issue being brought to my attentionPhoenix Financial Services LLC is a third party collection agencyUpon review of your inquiry, I determined that the following concern was raised: ? Consumer states HIPAA was violatedI personally conducted an internal investigation, which consisted of the following: ? I reviewed this file as well as all notes that are associated with the fileUpon conclusion of my internal investigation, I determined the following: ? As a third party collection agency we receive only the information needed to collect the debt, per HIPAA? A verification of debt has been requested from the creditorIt will be mailed to consumer once it has been receivedI hope that this sufficiently addresses your concerns; however, I encourage you to contact me at je***@phoenixfinancialsvcs.com if I can be of further assistanceFederal law requires me to inform you that this communication is from a debt collectorSincerely, Justin E***, CompliancePO Box 361450; Indianapolis, IN | 855-342-
PLEASE SEE OUR RESPONSE
ATTACHEDAugust 1, Revdex.com of Central Indiana N Delaware Street #Indianapolis, IN 46204-ID *** Please accept this letter as sufficient response to an inquiry I received regarding *** *** on July 26, We at Phoenix Financial Services LLC strive to deliver professional and friendly service to all consumersFurthermore, we respect the laws and the state and federal agencies that oversee complianceI appreciate this issue being brought to my attentionPhoenix Financial Services LLC is a third party collection agencyUpon review of your inquiry, I determined that the following concern was raised: ? The consumer states that we have reinserted debt for credit reporting? The consumer states that they were not contacted prior to credit reportingI personally conducted an internal investigation, which consisted of the following: ? I reviewed this file as well as all notes that are associated with the fileUpon conclusion of my internal investigation, I determined the following: ? The account, which has been closed, that the consumer is referencing is unrelated to the current accounts being reported on? Our initial letter was mailed to consumer’s verified address on 6/8/This letter contained all required disclosures and notices? In order to provide a better consumer experience, I have requested that credit reporting be deleted for this new account as wellI hope that this sufficiently addresses your concerns; however, I encourage you to contact me at je***@phoenixfinancialsvcs.com if I can be of further assistanceFederal law requires me to inform you that this communication is from a debt collectorSincerely, Justin E***, CompliancePO Box 361450; Indianapolis, IN | 855-342-
Although we are not required to do so, I have requested a credit deletion on this account I have done this in order to provide a better consumer experience This account is still open and to date we have still not received any proof of payment from the consumer or insurance information that could support this claim
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear belowI do not accept this answerThey say they are 3rd party whom I did not sign a contract withI am again asking them to produce a sign contract from me saying I owe this debt They are waiting on a response back from another partyYet this company has ruined my credit without having the information to present at thisI am again requesting before I contact an attorney for this response clearly state they don't have proof yet but different amounts on my creditRemove it from my credit!
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Per FCRA creditor cannot list item on credit report that has not been verifiedCreditor has not verified debt belongs to me there they are violating FCRA and credit reporting lawsWhat did they use to verify debt is mineI need name of contacts, contracts, applications breading my signatureI will seek legal remedies since the refuse to report accurate information and are reporting damaging information that has not been proven to be mineMy attorney will be contacting them
Regards,
*** ***
Please find attached our response.Kimberly E***Phoenix Financial Services
LLCJanuary 13, Revdex.com of Central Indiana N Delaware Street #Indianapolis, IN 46204-ID *** Ms***, Please accept this letter as sufficient response to an inquiry I received regarding *** *** on January 6, We at Phoenix Financial Services LLC strive to deliver professional and friendly service to all consumersFurthermore, we respect the laws and the state and federal agencies that oversee complianceI appreciate this issue being brought to my attentionPhoenix Financial Services LLC is a third party collection agencyUpon review of your inquiry, I determined that the following concern was raised: ? The consumer states the representative would not give information and she would like additional informationI personally conducted an internal investigation, which consisted of the following: ? I reviewed this file as well as all notes that are associated with the fileUpon conclusion of my internal investigation, I determined the following: ? I sent to the COO to review the call? The representative was heard to give information regarding the company and account to the consumer? However, I have requested additional information regarding the account be sent to the consumer and will place the account in a cease communication status until sentI hope that this sufficiently addresses your concerns; however, I encourage you to contact me at 855-342-if I can be of further assistanceCalls may be monitored or recorded for quality and compliance purposesFederal law requires me to inform you that this communication is from a debt collectorSincerely, Kimberly E***, CompliancePO Box 361450; Indianapolis, IN | 855-342-
PLEASE SEE OUR RESPONSE
ATTACHEDJuly 31, Revdex.com of Central Indiana N Delaware Street #Indianapolis, IN 46204-ID *** Please accept this letter as sufficient response to an inquiry I received regarding *** *** on July 25, We at Phoenix Financial Services LLC strive to deliver professional and friendly service to all consumersFurthermore, we respect the laws and the state and federal agencies that oversee complianceI appreciate this issue being brought to my attentionPhoenix Financial Services LLC is a third party collection agencyUpon review of your inquiry, I determined that the following concern was raised: ? The consumer states a validation letter was sent on 2/17/and was not answered? The consumer disputes credit reportingI personally conducted an internal investigation, which consisted of the following: ? I reviewed this file as well as all notes that are associated with the fileUpon conclusion of my internal investigation, I determined the following: ? We have not received correspondence from the consumer? This account has been closed in our office and a request for deletion has been sent to the credit bureausAt this time, it is in their hands to actually remove the credit reporting entriesI hope that this sufficiently addresses your concerns; however, I encourage you to contact me at je***@phoenixfinancialsvcs.com if I can be of further assistanceFederal law requires me to inform you that this communication is from a debt collectorSincerely, Justin E***, CompliancePO Box 361450; Indianapolis, IN | 855-342-
PLEASE SEE OUR RESPONSE
ATTACHEDOctober 26, Revdex.com of Central Indiana N Delaware Street #Indianapolis, IN 46204-ID *** Please accept this letter as sufficient response to an inquiry I received regarding *** *** on October 26, We at Phoenix Financial Services LLC strive to deliver professional and friendly service to all consumersFurthermore, we respect the laws and the state and federal agencies that oversee complianceI appreciate this issue being brought to my attentionPhoenix Financial Services LLC is a third party collection agencyUpon review of your inquiry, I determined that the following concern was raised: ? Consumer states that debt is not owedI personally conducted an internal investigation, which consisted of the following: ? I reviewed this file as well as all notes that are associated with the fileUpon conclusion of my internal investigation, I determined the following: ? I have requested a verification of debt from the creditorIt will be mailed to consumer’s verified address once it is received? If consumer would like to submit supporting documentation that this debt does not belong to them, it can be sent to [email protected] hope that this sufficiently addresses your concerns; however, I encourage you to contact me at je***@phoenixfinancialsvcs.com if I can be of further assistanceFederal law requires me to inform you that this communication is from a debt collectorSincerely, Justin E***, CompliancePO Box 361450; Indianapolis, IN | 855-342-
Please accept this letter as sufficient response to an inquiry I received regarding *** *** on November 17, 2016.We at Phoenix Financial Services LLC strive to deliver professional and friendly service to all consumersFurthermore, we respect the laws and the state and federal agencies that oversee complianceI appreciate this issue being brought to my attention.Phoenix Financial Services LLC is a third party collection agency.Upon review of your inquiry, I determined that the following concern was raised:The consumer states they have no knowledge of the bill and it has not been validated.The consumer states the representative was rude.The consumer requests deletion of credit reporting on this account.I personally conducted an internal investigation, which consisted of the following:I reviewed this file as well as all notes that are associated with the file.I also spoke with the Client regarding information in their internal files.Upon conclusion of my internal investigation, I determined the following:The initial letter containing pertinent account details and credit reporting disclosure was mailed to the address listed on this complaint on 5/12/16.We did speak with the consumer on 6/8/regarding the account and set up a settlement for less than the balance in fullA confirmation letter was emailed to the email address on this complaint on that day.We have not received any requests for verification documents until the same day this complaint was filed.The consumer did dispute directly with the credit bureaus, which deleted the credit reporting on 9/16/Therefore, there is no current credit reporting from this agency.The Chief Operations Officer did call and speak with the consumer on 11/17/to let them know the credit reporting was deleted previously and the account placed in a dispute hold at that time.I hope that this sufficiently addresses your concerns; however, I encourage you to contact me at 855-342-if I can be of further assistanceCalls may be monitored or recorded for quality and compliance purposes.Federal law requires me to inform you that this communication is from a debt collectorSincerely, Kimberly E***, Compliance
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID***, and find that this resolution would be satisfactory to me.
Regards,
*** ***
PLEASE SEE OUR RESPONSE
ATTACHEDMay 6, Revdex.com of Central Indiana N Delaware Street #Indianapolis, IN 46204-ID *** Please accept this letter as sufficient response to an inquiry I received regarding Lazara Duret on May 2, We at Phoenix Financial Services LLC strive to deliver professional and friendly service to all consumersFurthermore, we respect the laws and the state and federal agencies that oversee complianceI appreciate this issue being brought to my attentionPhoenix Financial Services LLC is a third party collection agencyUpon review of your inquiry, I determined that the following concern was raised: ? The consumer states the account was not validated? The consumer requests verificationI personally conducted an internal investigation, which consisted of the following: ? I reviewed this file as well as all notes that are associated with the fileUpon conclusion of my internal investigation, I determined the following: ? Our initial contact letter was sent to consumer’s verified address on 2/10/This letter contained all necessary validation and disclosures? I have requested a verification of debt from the creditorIt will be mailed to consumer once it is receivedI hope that this sufficiently addresses your concerns; however, I encourage you to contact me at je***@phoenixfinancialsvcs.com if I can be of further assistanceFederal law requires me to inform you that this communication is from a debt collectorSincerely, Justin E***, CompliancePO Box 361450; Indianapolis, IN | 855-342-
Please find our response attached.Kimberly E***Phoenix Financial Services LLCAugust 24, Revdex.com of Central Indiana N Delaware Street #Indianapolis, IN 46204-ID *** Ms***, Please accept this letter as sufficient response to an inquiry I received regarding *** ***
on August 23, 2016. We at Phoenix Financial Services LLC strive to deliver professional and friendly service to all consumersFurthermore, we respect the laws and the state and federal agencies that oversee complianceI appreciate this issue being brought to my attentionPhoenix Financial Services LLC is a third party collection agencyUpon review of your inquiry, I determined that the following concern was raised: ? The consumer states the collector was rude? The consumer states the bill was covered by insuranceI personally conducted an internal investigation, which consisted of the following: ? I reviewed this file as well as all notes that are associated with the file? I also spoke with the Client regarding information in their internal filesUpon conclusion of my internal investigation, I determined the following: ? I have sent the complaint to the Chief Operations Officer to review calls and address as necessary? Please send a copy of the insurance information to be billed to k***@phoenixfinancialsvcs.com as there is no insurance coverage indicated on the fileI have sent a copy of the complaint to the client to review with the original creditor while we await documentationI hope that this sufficiently addresses your concerns; however, I encourage you to contact me at 855-342-if I can be of further assistanceCalls may be monitored or recorded for quality and compliance purposesFederal law requires me to inform you that this communication is from a debt collectorSincerely, Kimberly E***, CompliancePO Box 361450; Indianapolis, IN | 855-342-
Please see our response
attachedJuly 27, Revdex.com of Central Indiana N Delaware Street #Indianapolis, IN 46204-ID *** Please accept this letter as sufficient response to an inquiry I received regarding *** *** on July 22, We at Phoenix Financial Services LLC strive to deliver professional and friendly service to all consumersFurthermore, we respect the laws and the state and federal agencies that oversee complianceI appreciate this issue being brought to my attentionPhoenix Financial Services LLC is a third party collection agencyUpon review of your inquiry, I determined that the following concern was raised: ? The consumer states we have sold her information? The consumer states we placed debt on credit report that was already removedI personally conducted an internal investigation, which consisted of the following: ? I reviewed this file as well as all notes that are associated with the fileUpon conclusion of my internal investigation, I determined the following: ? We are a third-party debt collection agencyWe do not sell, nor do we buy, debt? We cannot speak as to whether a past agency has placed this debt on consumer’s credit report? I have requested a verification of debt from creditorIt will be mailed to consumer’s verified address once it is receivedI hope that this sufficiently addresses your concerns; however, I encourage you to contact me at je***@phoenixfinancialsvcs.com if I can be of further assistanceFederal law requires me to inform you that this communication is from a debt collectorSincerely, Justin E***, CompliancePO Box 361450; Indianapolis, IN | 855-342-
Thank you, this is a duplicate complaint received already from the *** this morning. I have attached the complaint and response from the ***.Kimberly E***Phoenix Financial Services LLC
I have noted the account, and marked the number provided in our do not call list No further calls will be placed to the number provided, and we apologize for the inconvenience
PLEASE SEE OUR RESPONSE
ATTACHEDJuly 20, Revdex.com of Central Indiana N Delaware Street #Indianapolis, IN 46204-ID *** Please accept this letter as sufficient response to an inquiry I received regarding *** *** on July 3, We at Phoenix Financial Services LLC strive to deliver professional and friendly service to all consumersFurthermore, we respect the laws and the state and federal agencies that oversee complianceI appreciate this issue being brought to my attentionPhoenix Financial Services LLC is a third party collection agencyUpon review of your inquiry, I determined that the following concern was raised: ? The consumer states that his credit is being affected in response to his father’s accountI personally conducted an internal investigation, which consisted of the following: ? I reviewed this file as well as all notes that are associated with the fileUpon conclusion of my internal investigation, I determined the following: ? I have submitted a request to the credit bureaus for credit deletion? I have submitted this information to the creditor for reviewI hope that this sufficiently addresses your concerns; however, I encourage you to contact me at je***@phoenixfinancialsvcs.com if I can be of further assistanceFederal law requires me to inform you that this communication is from a debt collectorSincerely, Justin E***, CompliancePO Box 361450; Indianapolis, IN | 855-342-
Please accept this letter as sufficient response to an inquiry I received regarding *** *** on October 31, 2016.We at Phoenix Financial Services LLC strive to deliver professional and friendly service to all consumersFurthermore, we respect the laws and the state and federal agencies that
oversee complianceI appreciate this issue being brought to my attention.Phoenix Financial Services LLC is a third party collection agency.Upon review of your inquiry, I determined that the following concern was raised:The consumer states insurance was billed incorrectly on the accountThe consumer requests credit reporting be deleted for the account.I personally conducted an internal investigation, which consisted of the following:I reviewed this file as well as all notes that are associated with the file.I also spoke with the Client regarding information in their internal files.Upon conclusion of my internal investigation, I determined the following:It appears from the account notes the consumer did already discuss with a department manager prior to our receipt of this complaintThe manager had already requested removal of the credit reporting to allow time to research the dispute with the original creditorThe deletion confirmation number is ***.The Chief Operations Officer spoke with the consumer upon receipt of this complaint and verified the complaint has been handled to the consumer's satisfaction.I hope that this sufficiently addresses your concerns; however, I encourage you to contact me at 855-342-if I can be of further assistanceCalls may be monitored or recorded for quality and compliance purposes.Federal law requires me to inform you that this communication is from a debt collectorThis communication is being sent as a response to a dispute only and is not an attempt to collect a debtSincerely, Kimberly E***, Compliance
Thank you for your inquiry. The patient was an adult at the time and would typically billed for their services; however we do not see who signed the consent form to be responsible for the charges at the time. Therefore, I have sent this complaint to the client to research for name
change. I have placed the account in our office in a dispute hold at this time pending resolution. Kimberly E***Phoenix Financial Services LLC
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.This Company Lies! If they have let me dispute it the way they say they have, they would have to take it off my credit report which has not happenedVery Dishonest company! That will give out no information about who you oweThe people they said I owe I called and they say that I owe them NOTHING! See more lies but they have damaged my credit and I'm still waiting for that to be removed!
Regards,
*** ***
Thank you for your feedback. I have sent to the Chief Operations Officer to review the account and calls. I have also requested a statement be sent for your review. We have not received a notice of coverage for Medicaid yet for this account. Additionally, we had been
receiving payments on the account from the consumer through December 8, 2015. Credit reporting was not initiated until the payments were stopped. I have placed the account on an insurance hold to receive the documentation which will suspend credit reporting pending resolution and will send to the client for review as well.Kimberly E***Phoenix Financial Services LLC
PLEASE SEE OUR RESPONSE
ATTACHED November 14, Revdex.com of Central Indiana N Delaware Street #Indianapolis, IN 46204-ID *** Please accept this letter as sufficient response to an inquiry I received regarding *** *** on November 6, We at Phoenix Financial Services LLC strive to deliver professional and friendly service to all consumersFurthermore, we respect the laws and the state and federal agencies that oversee complianceI appreciate this issue being brought to my attentionPhoenix Financial Services LLC is a third party collection agencyUpon review of your inquiry, I determined that the following concern was raised: ? Consumer states HIPAA was violatedI personally conducted an internal investigation, which consisted of the following: ? I reviewed this file as well as all notes that are associated with the fileUpon conclusion of my internal investigation, I determined the following: ? As a third party collection agency we receive only the information needed to collect the debt, per HIPAA? A verification of debt has been requested from the creditorIt will be mailed to consumer once it has been receivedI hope that this sufficiently addresses your concerns; however, I encourage you to contact me at je***@phoenixfinancialsvcs.com if I can be of further assistanceFederal law requires me to inform you that this communication is from a debt collectorSincerely, Justin E***, CompliancePO Box 361450; Indianapolis, IN | 855-342-
PLEASE SEE OUR RESPONSE
ATTACHEDAugust 1, Revdex.com of Central Indiana N Delaware Street #Indianapolis, IN 46204-ID *** Please accept this letter as sufficient response to an inquiry I received regarding *** *** on July 26, We at Phoenix Financial Services LLC strive to deliver professional and friendly service to all consumersFurthermore, we respect the laws and the state and federal agencies that oversee complianceI appreciate this issue being brought to my attentionPhoenix Financial Services LLC is a third party collection agencyUpon review of your inquiry, I determined that the following concern was raised: ? The consumer states that we have reinserted debt for credit reporting? The consumer states that they were not contacted prior to credit reportingI personally conducted an internal investigation, which consisted of the following: ? I reviewed this file as well as all notes that are associated with the fileUpon conclusion of my internal investigation, I determined the following: ? The account, which has been closed, that the consumer is referencing is unrelated to the current accounts being reported on? Our initial letter was mailed to consumer’s verified address on 6/8/This letter contained all required disclosures and notices? In order to provide a better consumer experience, I have requested that credit reporting be deleted for this new account as wellI hope that this sufficiently addresses your concerns; however, I encourage you to contact me at je***@phoenixfinancialsvcs.com if I can be of further assistanceFederal law requires me to inform you that this communication is from a debt collectorSincerely, Justin E***, CompliancePO Box 361450; Indianapolis, IN | 855-342-
Although we are not required to do so, I have requested a credit deletion on this account I have done this in order to provide a better consumer experience This account is still open and to date we have still not received any proof of payment from the consumer or insurance information that could support this claim
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear belowI do not accept this answerThey say they are 3rd party whom I did not sign a contract withI am again asking them to produce a sign contract from me saying I owe this debt They are waiting on a response back from another partyYet this company has ruined my credit without having the information to present at thisI am again requesting before I contact an attorney for this response clearly state they don't have proof yet but different amounts on my creditRemove it from my credit!
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Per FCRA creditor cannot list item on credit report that has not been verifiedCreditor has not verified debt belongs to me there they are violating FCRA and credit reporting lawsWhat did they use to verify debt is mineI need name of contacts, contracts, applications breading my signatureI will seek legal remedies since the refuse to report accurate information and are reporting damaging information that has not been proven to be mineMy attorney will be contacting them
Regards,
*** ***
Please find attached our response.Kimberly E***Phoenix Financial Services
LLCJanuary 13, Revdex.com of Central Indiana N Delaware Street #Indianapolis, IN 46204-ID *** Ms***, Please accept this letter as sufficient response to an inquiry I received regarding *** *** on January 6, We at Phoenix Financial Services LLC strive to deliver professional and friendly service to all consumersFurthermore, we respect the laws and the state and federal agencies that oversee complianceI appreciate this issue being brought to my attentionPhoenix Financial Services LLC is a third party collection agencyUpon review of your inquiry, I determined that the following concern was raised: ? The consumer states the representative would not give information and she would like additional informationI personally conducted an internal investigation, which consisted of the following: ? I reviewed this file as well as all notes that are associated with the fileUpon conclusion of my internal investigation, I determined the following: ? I sent to the COO to review the call? The representative was heard to give information regarding the company and account to the consumer? However, I have requested additional information regarding the account be sent to the consumer and will place the account in a cease communication status until sentI hope that this sufficiently addresses your concerns; however, I encourage you to contact me at 855-342-if I can be of further assistanceCalls may be monitored or recorded for quality and compliance purposesFederal law requires me to inform you that this communication is from a debt collectorSincerely, Kimberly E***, CompliancePO Box 361450; Indianapolis, IN | 855-342-
PLEASE SEE OUR RESPONSE
ATTACHEDJuly 31, Revdex.com of Central Indiana N Delaware Street #Indianapolis, IN 46204-ID *** Please accept this letter as sufficient response to an inquiry I received regarding *** *** on July 25, We at Phoenix Financial Services LLC strive to deliver professional and friendly service to all consumersFurthermore, we respect the laws and the state and federal agencies that oversee complianceI appreciate this issue being brought to my attentionPhoenix Financial Services LLC is a third party collection agencyUpon review of your inquiry, I determined that the following concern was raised: ? The consumer states a validation letter was sent on 2/17/and was not answered? The consumer disputes credit reportingI personally conducted an internal investigation, which consisted of the following: ? I reviewed this file as well as all notes that are associated with the fileUpon conclusion of my internal investigation, I determined the following: ? We have not received correspondence from the consumer? This account has been closed in our office and a request for deletion has been sent to the credit bureausAt this time, it is in their hands to actually remove the credit reporting entriesI hope that this sufficiently addresses your concerns; however, I encourage you to contact me at je***@phoenixfinancialsvcs.com if I can be of further assistanceFederal law requires me to inform you that this communication is from a debt collectorSincerely, Justin E***, CompliancePO Box 361450; Indianapolis, IN | 855-342-
PLEASE SEE OUR RESPONSE
ATTACHEDOctober 26, Revdex.com of Central Indiana N Delaware Street #Indianapolis, IN 46204-ID *** Please accept this letter as sufficient response to an inquiry I received regarding *** *** on October 26, We at Phoenix Financial Services LLC strive to deliver professional and friendly service to all consumersFurthermore, we respect the laws and the state and federal agencies that oversee complianceI appreciate this issue being brought to my attentionPhoenix Financial Services LLC is a third party collection agencyUpon review of your inquiry, I determined that the following concern was raised: ? Consumer states that debt is not owedI personally conducted an internal investigation, which consisted of the following: ? I reviewed this file as well as all notes that are associated with the fileUpon conclusion of my internal investigation, I determined the following: ? I have requested a verification of debt from the creditorIt will be mailed to consumer’s verified address once it is received? If consumer would like to submit supporting documentation that this debt does not belong to them, it can be sent to [email protected] hope that this sufficiently addresses your concerns; however, I encourage you to contact me at je***@phoenixfinancialsvcs.com if I can be of further assistanceFederal law requires me to inform you that this communication is from a debt collectorSincerely, Justin E***, CompliancePO Box 361450; Indianapolis, IN | 855-342-
Please accept this letter as sufficient response to an inquiry I received regarding *** *** on November 17, 2016.We at Phoenix Financial Services LLC strive to deliver professional and friendly service to all consumersFurthermore, we respect the laws and the state and federal agencies that oversee complianceI appreciate this issue being brought to my attention.Phoenix Financial Services LLC is a third party collection agency.Upon review of your inquiry, I determined that the following concern was raised:The consumer states they have no knowledge of the bill and it has not been validated.The consumer states the representative was rude.The consumer requests deletion of credit reporting on this account.I personally conducted an internal investigation, which consisted of the following:I reviewed this file as well as all notes that are associated with the file.I also spoke with the Client regarding information in their internal files.Upon conclusion of my internal investigation, I determined the following:The initial letter containing pertinent account details and credit reporting disclosure was mailed to the address listed on this complaint on 5/12/16.We did speak with the consumer on 6/8/regarding the account and set up a settlement for less than the balance in fullA confirmation letter was emailed to the email address on this complaint on that day.We have not received any requests for verification documents until the same day this complaint was filed.The consumer did dispute directly with the credit bureaus, which deleted the credit reporting on 9/16/Therefore, there is no current credit reporting from this agency.The Chief Operations Officer did call and speak with the consumer on 11/17/to let them know the credit reporting was deleted previously and the account placed in a dispute hold at that time.I hope that this sufficiently addresses your concerns; however, I encourage you to contact me at 855-342-if I can be of further assistanceCalls may be monitored or recorded for quality and compliance purposes.Federal law requires me to inform you that this communication is from a debt collectorSincerely, Kimberly E***, Compliance
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID***, and find that this resolution would be satisfactory to me.
Regards,
*** ***
PLEASE SEE OUR RESPONSE
ATTACHEDMay 6, Revdex.com of Central Indiana N Delaware Street #Indianapolis, IN 46204-ID *** Please accept this letter as sufficient response to an inquiry I received regarding Lazara Duret on May 2, We at Phoenix Financial Services LLC strive to deliver professional and friendly service to all consumersFurthermore, we respect the laws and the state and federal agencies that oversee complianceI appreciate this issue being brought to my attentionPhoenix Financial Services LLC is a third party collection agencyUpon review of your inquiry, I determined that the following concern was raised: ? The consumer states the account was not validated? The consumer requests verificationI personally conducted an internal investigation, which consisted of the following: ? I reviewed this file as well as all notes that are associated with the fileUpon conclusion of my internal investigation, I determined the following: ? Our initial contact letter was sent to consumer’s verified address on 2/10/This letter contained all necessary validation and disclosures? I have requested a verification of debt from the creditorIt will be mailed to consumer once it is receivedI hope that this sufficiently addresses your concerns; however, I encourage you to contact me at je***@phoenixfinancialsvcs.com if I can be of further assistanceFederal law requires me to inform you that this communication is from a debt collectorSincerely, Justin E***, CompliancePO Box 361450; Indianapolis, IN | 855-342-