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Shades of development

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Shades of development Reviews (358)

Thank you, please let us know the dates of the previous calls as I do not show any calls prior to 8/9/16 on the account.  We are required to verify the identity of the caller before releasing information regarding the debt and underlying medical treatment due to federal regulations.We did...

mail a letter validating the account and advising of the intention to credit report on 6/15/16.  There are no telephone calls showing on the account until 8/9/16, which shows an inbound call asking for more information.  A statement was then emailed at the consumer's request to the email address given.I have placed the account in a cease communications status at this time due to complaint.Kimberly E[redacted]Phoenix Financial Services LLC

Please find our response attached.Thank you,Kimberly...

E[redacted] August 2, 2016 Revdex.com of Central Indiana 151 N Delaware Street #2020 Indianapolis, IN 46204-2599 ID [redacted]
Ms. [redacted], Please accept this letter as sufficient response to an inquiry I received regarding [redacted] on August 1, 2016. We at Phoenix Financial Services LLC strive to deliver professional and friendly service to all consumers. Furthermore, we respect the laws and the state and federal agencies that oversee compliance. I appreciate this issue being brought to my attention. Phoenix Financial Services LLC is a third party collection agency. Upon review of your inquiry, I determined that the following concern was raised: ? The consumer states they do not wish to receive further communications from this agency. ? The consumer requests a correction to their credit report. I personally conducted an internal investigation, which consisted of the following: ? I reviewed this file as well as all notes that are associated with the file. ? I also spoke with the Client regarding information in their internal files. Upon conclusion of my internal investigation, I determined the following: ? I have placed the account in a cease communications status. There will be no further communications from this agency. ? This account has not been reported to credit by this agency. Although verification documents were sent in response to the dispute received, in the interest of customer service I have blocked future credit reporting by this agency. I hope that this sufficiently addresses your concerns; however, I encourage you to contact me at 855-342-6567 if I can be of further assistance. Calls may be monitored or recorded for quality and compliance purposes. Federal law requires me to inform you that this communication is from a debt collector. Sincerely, Kimberly E[redacted], CompliancePO Box 361450; Indianapolis, IN 46236 | 855-342-6567

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted] No where in this letter does this say it has released us from any financial responsibility only that it has been sent back to the client.This is unacceptable terms.

Please accept this letter as sufficient response to an inquiry I received regarding [redacted] on December 2, 2016.We at Phoenix Financial Services LLC strive to deliver professional and friendly service to all consumers. Furthermore, we respect the laws and the state and federal agencies that...

oversee compliance. I appreciate this issue being brought to my attention.Phoenix Financial Services LLC is a third party collection agency.Upon review of your inquiry, I determined that the following concern was raised:The consumer states the account has information attached to it erroneously.The consumer states he is being harassed regarding this account.The consumer requests deletion of credit reporting on this account.I personally conducted an internal investigation, which consisted of the following:I reviewed this file as well as all notes that are associated with the file.I also spoke with the Client regarding information in their internal files.Upon conclusion of my internal investigation, I determined the following:The account was placed with this agency on 11/7/16. A letter was sent to the address on file at that time. The only communication on the account was an inbound call from the consumer to us on 11/23/16 stating he was filing a Revdex.com complaint. He also emailed that day stating he was filing a Revdex.com complaint. The account was placed on hold for a dispute at that time with no further communications.We have removed his information from the account and sent to the client to amend their records as well. We have requested clarification from the hospital as to the patient information at the time of service. We have not yet received a police report from the consumer for an identity theft claim.There has been no information reported to credit on this account. The account will remain on hold at this time.I hope that this sufficiently addresses your concerns; however, I encourage you to contact me at 855-342-6567 if I can be of further assistance. Calls may be monitored or recorded for quality and compliance purposes.Federal law requires me to inform you that this communication is from a debt collector. Sincerely,Kimberly E[redacted], Compliance

Consumer offered no further criteria for resolving this complaint.  The rejection was simply a restatement of the original issue, which has been addressed.  We request that this complaint be closed out.

PLEASE SEE OUR RESPONSE...

ATTACHEDNovember 22, 2017 Revdex.com of Central Indiana 151 N Delaware Street #2020 Indianapolis, IN 46204-2599 ID [redacted] Please accept this letter as sufficient response to an inquiry I received regarding [redacted] on November 14, 2017. We at Phoenix Financial Services LLC strive to deliver professional and friendly service to all consumers. Furthermore, we respect the laws and the state and federal agencies that oversee compliance. I appreciate this issue being brought to my attention. Phoenix Financial Services LLC is a third party collection agency. Upon review of your inquiry, I determined that the following concern was raised: ? Consumer states they have no knowledge of this debt. I personally conducted an internal investigation, which consisted of the following: ? I reviewed this file as well as all notes that are associated with the file. Upon conclusion of my internal investigation, I determined the following: ? A verification of debt has been requested from the creditor. It will be mailed to consumer once it has been received. I hope that this sufficiently addresses your concerns; however, I encourage you to contact me at je[redacted]@phoenixfinancialsvcs.com if I can be of further assistance. Federal law requires me to inform you that this communication is from a debt collector. Sincerely, Justin E[redacted], CompliancePO Box 361450; Indianapolis, IN 46236 | 855-342-6567

Thank you for your inquiry.  We received an electronic dispute on 9/30/15 and placed the accounts in dispute at that time, as well as reported to the credit bureaus as disputed.  We have not received a copy of a write-off at this time.  I have sent to the client to review their...

files for a write-off since none have been reported.  To allow time to investigate, I have requested a deletion from the credit bureaus, confirmation #[redacted].Kimberly [redacted]Phoenix Financial Services LLC

Please accept this letter as sufficient response to an inquiry I received regarding [redacted] on August 8, 2017.We at Phoenix Financial Services LLC strive to deliver professional and friendly service to all consumers. Furthermore, we respect the laws and the state and federal agencies that...

oversee compliance. I appreciate this issue being brought to my attention.Phoenix Financial Services LLC is a third party collection agency.Upon review of your Inquiry, I determined that the following concern was raised:Consumer states this debt is not valid and not owed.Consumer states they were informed by hospital that this debt is not owed.I personally conducted an internal investigation, which consisted of the following:I reviewed this file as well as all notes that are associated with the file.Upon conclusion of my internal investigation, I determined the following:I have requested a verification of debt. It will be mailed to consumer once it is received.If consumer would like to submit information supporting the claims that this debt is not owed, they can be sent to info)phoenixflnancialsvcs.coii.I hope that this sufficiently addresses your concerns; however, I encourage you to contact me at j[redacted]@phoenixflnancialsvcs.com if I can be of further assistance.Federal law requires me to inform you that this communication is from a debt collector. Sincerely,Justin [redacted], Compliance

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this response/resolution is satisfactory to me. 
Regards,
[redacted]

Thank you, the required letter was sent on 12/5/15.  No violations were found in the account review.We have placed the accounts in a dispute hold and will request additional information be sent from our client.Kimberly [redacted]Phoenix Financial Services LLC

I called your office monday 11/30/15 to report Phoenix gave you wrong information. Phoenix reported to you that my account was never reported to collection. I stated at the time it was and that is why my credit score dropped 37 points in one month. Your office told me to call them directly to try to work it out. I did so but never received a call back. I called Kimberly E[redacted], Compliance office and spoke with her associate. He stated he would speak with Jeff H[redacted], Supervisor and call me back that afternoon.
Again, this month my score is still 37 points below normal. I need this error fixed immediately as I am buying a new car and do not want their error to increase my interest rate at the time of the sale.
Attached is a snapshot of my credit report stating it is on my report. I checked yesterday and it is still there.
Please help me, as I was unable to get any results regarding this matter. I can be reached at [redacted] or email.
Complaint # [redacted]
Sincerely, [redacted]

Thank you, the address we have on file is [redacted].  The phone number we had contact with ends in [redacted].  We have requested the additional documentation from the client to be sent to you as requested.  The account is in a cease communications hold until provided.Kimberly E[redacted]Phoenix Financial Services LLC

PLEASE SEE OUR RESPONSE...

ATTACHEDNovember 3, 2017 Revdex.com of Central Indiana 151 N Delaware Street #2020 Indianapolis, IN 46204-2599 ID [redacted] Please accept this letter as sufficient response to an inquiry I received regarding [redacted] on October 27, 2017. We at Phoenix Financial Services LLC strive to deliver professional and friendly service to all consumers. Furthermore, we respect the laws and the state and federal agencies that oversee compliance. I appreciate this issue being brought to my attention. Phoenix Financial Services LLC is a third party collection agency. Upon review of your inquiry, I determined that the following concern was raised: ? Consumer states no notice was received before credit reporting. I personally conducted an internal investigation, which consisted of the following: ? I reviewed this file as well as all notes that are associated with the file. Upon conclusion of my internal investigation, I determined the following: ? Our initial letter, which contains all required validation and disclosures, was sent to consumer’s verified address on 9/7/2017. ? A verification of debt has been requested from the creditor. It will be mailed to consumer’s verified address once it is received. ? A request for deletion of credit reporting has been submitted. I hope that this sufficiently addresses your concerns; however, I encourage you to contact me at je[redacted]@phoenixfinancialsvcs.com if I can be of further assistance. Federal law requires me to inform you that this communication is from a debt collector. Sincerely, Justin E[redacted], CompliancePO Box 361450; Indianapolis, IN 46236 | 855-342-6567

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.This is simply not true. This company kept calling me demanding payment and NEVER sent me anything, even though I requested it and they said they would send documentation to validate the debt. Please provide the documentation you say that you sent that I never received.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

Thank you, please find our response attached.Kimberly E[redacted]Phoenix Financial Services,...

LLCAugust 31, 2016 Revdex.com of Central Indiana 151 N Delaware Street #2020 Indianapolis, IN 46204-2599 ID [redacted] Ms. [redacted], Please accept this letter as sufficient response to an inquiry I received regarding [redacted] on August 25, 2016. We at Phoenix Financial Services LLC strive to deliver professional and friendly service to all consumers. Furthermore, we respect the laws and the state and federal agencies that oversee compliance. I appreciate this issue being brought to my attention. Phoenix Financial Services LLC is a third party collection agency. Upon review of your inquiry, I determined that the following concern was raised: ? The consumer states the balance was written off after an insurance payment. I personally conducted an internal investigation, which consisted of the following: ? I reviewed this file as well as all notes that are associated with the file. ? I also spoke with the Client regarding information in their internal files. Upon conclusion of my internal investigation, I determined the following: ? We received a duplicate complaint at our office and have already submitted to our client to review. ? The account will remain in a hold status due to dispute at this time. Once resolved, the consumer will be notified then the account placed back in a cease communication status at the consumer’s request. I hope that this sufficiently addresses your concerns; however, I encourage you to contact me at 855-342-6567 if I can be of further assistance. Calls may be monitored or recorded for quality and compliance purposes. Federal law requires me to inform you that this communication is from a debt collector. Sincerely, Kimberly E[redacted], CompliancePO Box 361450; Indianapolis, IN 46236 | 855-342-6567

Please accept this letter as sufficient response to an inquiry I received regarding [redacted] on November 2, 2015.
We at Phoenix Financial Services LLC strive to deliver professional and friendly service to all consumers. Furthermore, we respect the laws and the state and federal agencies...

that oversee compliance. I appreciate this issue being brought to my attention.
Phoenix Financial Services LLC is a third party collection agency.
Upon review of your inquiry, I determined that the following concern was raised:
·        Ms. [redacted] states the visit was covered by Medicare and not billable at this time.
·        Ms. [redacted] does not wish to receive further communications on this account.
·        Ms. [redacted] states the account is on her credit report and would like it to be removed.
I personally conducted an internal investigation, which consisted of the following:
·        I reviewed this file as well as all notes that are associated with the file.
·        I also spoke with the Client regarding information in their internal files.
Upon conclusion of my internal investigation, I determined the following:
·        I have sent the complaint to the client to review. We have not received a copy of the notification of coverage from the consumer, and had no prior Medicare coverage indicated by the facility. I have placed the account in a dispute hold at this time pending resolution.
·        I have also placed the account in a cease communications status and added Ms. [redacted]’s phone number to this agency’s internal Never Call List.
·        Phoenix Financial Services LLC has not reported the account to any credit bureaus due to having the account less than thirty days. I have also blocked any future credit reporting on this account.
I hope that this sufficiently addresses your concerns; however, I encourage you to contact me at 855-342-6567 if I can be of further assistance. Calls may be monitored or recorded for quality and compliance purposes.
Federal law requires me to inform you that this communication is from a debt collector.
Sincerely,
Kimberly [redacted] Compliance

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this response/resolution is satisfactory to me. 
Regards,
[redacted]

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