Thank you for your inquiry This information was sent to the Chief Operating Officer to review the calls and address as appropriate He did call the consumer and discussed the account as requested We also have the statement on order to email today.The account will remain in a dispute hold at this time to resolve the issues.Kimberly E [redacted] Phoenix Financial Services LLC
Please see our response attached.Kimberly E [redacted] Phoenix Financial Services LLC June 27, Revdex.com of Central Indiana N Delaware Street #Indianapolis, IN 46204-ID [redacted] Please accept this letter as sufficient response to an inquiry I received regarding [redacted] on June 27, We at Phoenix Financial Services LLC strive to deliver professional and friendly service to all consumersFurthermore, we respect the laws and the state and federal agencies that oversee complianceI appreciate this issue being brought to my attentionPhoenix Financial Services LLC is a third party collection agencyUpon review of your inquiry, I determined that the following concern was raised: ? The consumer states they were given a different discount amount from the agent than the letter offer received in the mail? The consumer feels this is misleading? The consumer requests a paid letter be sentI personally conducted an internal investigation, which consisted of the following: ? I reviewed this file as well as all notes that are associated with the fileUpon conclusion of my internal investigation, I determined the following: ? Agents are given a set discount authority that they are unable to reduceThe agent offers are able to include credit bureau removal since they are at a higher amount, typicallyThis consumer did receive the credit bureau removal as part of the discount? Management also occasionally runs a batch lower discount offer letter on accounts over or days that is lower than the agent is authorized to offerThe letter discount offer does not include credit bureau removal as part of the offer since the amount is reduced, so the offers are not actually comparable? However, in the interest of consumer service, we will honor the letter offer reduced amount even though the credit bureau removal has already been sent for this consumer, so the consumer is in effect receiving both offersA refund of $was sent to the consumer’s card? A paid letter was sent to the consumer at his request on 6/14/I hope that this sufficiently addresses your concerns; however, I encourage you to contact me at ke [redacted] @phoenixfinancialsvcs.com if I can be of further assistanceFederal law requires me to inform you that this communication is from a debt collectorSincerely, Kimberly E [redacted] , CompliancePO Box 361450; Indianapolis, IN | 855-342-
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below This business says they cannot speak regarding the original debt I do not owe the original debt The only one pursuing the original debt is this business If they cannot speak to the original debt, which I don't owe, then how do I resolve the matter with this business? They cannot keep try to collect a debt about which they refuse to speak They say they don't know what happened before the debt came to them They should know wether or not it is a valid debt and they should be required to prove it is avalif debt if they are going to pursue collection of the debt If they cannot speak to the original debt, then they have no business trying to collect it Regards, [redacted] ***
PLEASE SEE OUR RESPONSE ATTACHEDJune 27, Revdex.com of Central Indiana N Delaware Street #Indianapolis, IN 46204-ID [redacted] Please accept this letter as sufficient response to an inquiry I received regarding [redacted] on June 21, We at Phoenix Financial Services LLC strive to deliver professional and friendly service to all consumersFurthermore, we respect the laws and the state and federal agencies that oversee complianceI appreciate this issue being brought to my attentionPhoenix Financial Services LLC is a third party collection agencyUpon review of your inquiry, I determined that the following concern was raised: ? The consumer states they are not responsible for this debtI personally conducted an internal investigation, which consisted of the following: ? I reviewed this file as well as all notes that are associated with the fileUpon conclusion of my internal investigation, I determined the following: ? Our initial letter which contained all required disclosures and validation was sent to the consumer on 5/3/It was mailed to the consumer’s verified address? I have ordered a verification of debt for this account from the creditorIt will be mailed to the consumer once it is received? If the consumer would like to submit proof to support their claims, it can be sent to [email protected] hope that this sufficiently addresses your concerns; however, I encourage you to contact me at je [redacted] @phoenixfinancialsvcs.com if I can be of further assistanceFederal law requires me to inform you that this communication is from a debt collectorSincerely, Justin E [redacted] , CompliancePO Box 361450; Indianapolis, IN | 855-342-
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below My best resolutions to this matter would be that the negative information be removed from my credit file! Creditor stated that I've contacted them but I made no reference to the fact that insurance paid this account before it was sent to collections! I didn't make a reference to a payment being made because I wanted them to do their job in finding out that information, in the process though my credit has been negatively affectedmy credit shouldn't have to suffer negatively while they find out that the account has already been paid in fullThe only resolution I'll accept is removal of this negative information from my credit files ASAP Regards, [redacted]
PLEASE SEE OUR RESPONSE ATTACHEDNovember 3, Revdex.com of Central Indiana N Delaware Street #Indianapolis, IN 46204-ID [redacted] Please accept this letter as sufficient response to an inquiry I received regarding [redacted] on October 27, We at Phoenix Financial Services LLC strive to deliver professional and friendly service to all consumersFurthermore, we respect the laws and the state and federal agencies that oversee complianceI appreciate this issue being brought to my attentionPhoenix Financial Services LLC is a third party collection agencyUpon review of your inquiry, I determined that the following concern was raised: ? Consumer states no notice was received before credit reportingI personally conducted an internal investigation, which consisted of the following: ? I reviewed this file as well as all notes that are associated with the fileUpon conclusion of my internal investigation, I determined the following: ? Our initial letter, which contains all required validation and disclosures, was sent to consumer’s verified address on 9/7/? A verification of debt has been requested from the creditorIt will be mailed to consumer’s verified address once it is received? A request for deletion of credit reporting has been submittedI hope that this sufficiently addresses your concerns; however, I encourage you to contact me at je [redacted] @phoenixfinancialsvcs.com if I can be of further assistanceFederal law requires me to inform you that this communication is from a debt collectorSincerely, Justin E [redacted] , CompliancePO Box 361450; Indianapolis, IN | 855-342-
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the I want it in writing that they will remove from my credit report, zero out the account and will not sell my information to another person (s) or collection agency Regards, [redacted] [redacted]
Please accept this letter as sufficient response to an inquiry I received regarding [redacted] on August 8, 2017.We at Phoenix Financial Services LLC strive to deliver professional and friendly service to all consumersFurthermore, we respect the laws and the state and federal agencies that oversee complianceI appreciate this issue being brought to my attention.Phoenix Financial Services LLC is a third party collection agency.Upon review of your Inquiry, I determined that the following concern was raised:Consumer states this debt is not valid and not owed.Consumer states they were informed by hospital that this debt is not owed.I personally conducted an internal investigation, which consisted of the following:I reviewed this file as well as all notes that are associated with the file.Upon conclusion of my internal investigation, I determined the following:I have requested a verification of debtIt will be mailed to consumer once it is received.If consumer would like to submit information supporting the claims that this debt is not owed, they can be sent to info)phoenixflnancialsvcs.coii.I hope that this sufficiently addresses your concerns; however, I encourage you to contact me at j [redacted] @phoenixflnancialsvcs.com if I can be of further assistance.Federal law requires me to inform you that this communication is from a debt collectorSincerely,Justin [redacted] , Compliance
Please find our response attached.Thank you,Kimberly E [redacted] August 2, Revdex.com of Central Indiana N Delaware Street #Indianapolis, IN 46204-ID [redacted] Ms***, Please accept this letter as sufficient response to an inquiry I received regarding [redacted] on August 1, We at Phoenix Financial Services LLC strive to deliver professional and friendly service to all consumersFurthermore, we respect the laws and the state and federal agencies that oversee complianceI appreciate this issue being brought to my attentionPhoenix Financial Services LLC is a third party collection agencyUpon review of your inquiry, I determined that the following concern was raised: ? The consumer states they do not wish to receive further communications from this agency? The consumer requests a correction to their credit reportI personally conducted an internal investigation, which consisted of the following: ? I reviewed this file as well as all notes that are associated with the file? I also spoke with the Client regarding information in their internal filesUpon conclusion of my internal investigation, I determined the following: ? I have placed the account in a cease communications statusThere will be no further communications from this agency? This account has not been reported to credit by this agencyAlthough verification documents were sent in response to the dispute received, in the interest of customer service I have blocked future credit reporting by this agencyI hope that this sufficiently addresses your concerns; however, I encourage you to contact me at 855-342-if I can be of further assistanceCalls may be monitored or recorded for quality and compliance purposesFederal law requires me to inform you that this communication is from a debt collectorSincerely, Kimberly E [redacted] , CompliancePO Box 361450; Indianapolis, IN | 855-342-
At this point there is nothing further that can be done with the consumer's complaint Our office is always available to speak with the consumer about their account if consumer would like to do so The consumer can always submit documentation supporting her statements and send them to [email protected] The initial details of the consumer's complaint have been addressed
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below.The reason I reject this response is because the company is in violation of FCRA and my consumer rightsThey have had to request said documentation from another party because they aren't sure that the account belongs to meThis is something that I have already told themHow can they report an account and not know whether its my account or notMeanwhile, they continue to ruin my credit worthiness and state in WRITING- they aren't sure it is mirequesting documentationDelete this account and cease and desist further damaging my credit worthiness.Regards, [redacted]
Thank you for your inquiry We did call and speak with the consumer regarding the account She advised that she had [redacted] coverage for the account We have not yet received the notification of eligibility paperwork from the consumer, so the account has been placed on hold and marked for credit report deletion with all three bureaus The deletion confirmation is [redacted] The consumer may email the notification of [redacted] eligibility to [email protected] Once received, the account will be able to be closed entirely There will be no further communications from this office for this account.Thank you,Kimberly E [redacted] Phoenix Financial Services LLC
We have reviewed the calls on the account The account was placed on 2/29/and we had a conversation regarding the dispute A copy of the EOB was to be sent to us but has not yet been received so that we can close out the account I have sent the dispute to the client to review and have placed the account in a dispute hold There will be no further communications from this office and the account has not been reported to the credit bureaus at this timeKimberly E [redacted] Phoenix Financial Services LLC
Thank you for your inquiryWe do show a letter sent on the account on 5/2/as well as a telephone conversation with the spouse on 6/14/at a phone number ending in *** The original complaint does state a telephone conversation took place, so perhaps there is confusion on the complaint this response is attached to Additionally, Phoenix Financial Services, LLC is a third-party debt collector and does not purchase or otherwise acquire accounts Accounts are owned by the creditor and placed and Phoenix Financial Services, LLC for collection.However, we do show the credit reporting was removed due to dispute previously.Thank you,Kimberly E [redacted] , CCOPhoenix Financial Services LLC
Thank you for your inquiry The required disclosure letter was sent on 9/7/ However, in the interest of resolving the complaint through the Revdex.com, we have sent a request for deletion of credit reporting to the credit bureaus as requested I have also noted the attorney representation on the file.Kimberly E [redacted] Phoenix Financial Services LLC
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] I have received the letter in the mail confirming that the creditor account has been closed.Thank you, [redacted]
Thank you, the address we have on file is [redacted] ** The phone number we had contact with ends in *** We have requested the additional documentation from the client to be sent to you as requested The account is in a cease communications hold until provided.Kimberly E [redacted] Phoenix Financial Services LLC
PLEASE SEE OUR RESPONSE ATTACHEDSeptember 21, Revdex.com of Central Indiana N Delaware Street #Indianapolis, IN 46204-ID [redacted] Please accept this letter as sufficient response to an inquiry I received regarding [redacted] on September 18, We at Phoenix Financial Services LLC strive to deliver professional and friendly service to all consumersFurthermore, we respect the laws and the state and federal agencies that oversee complianceI appreciate this issue being brought to my attentionPhoenix Financial Services LLC is a third party collection agencyUpon review of your inquiry, I determined that the following concern was raised: ? Consumer states that no information was received concerning this accountI personally conducted an internal investigation, which consisted of the following: ? I reviewed this file as well as all notes that are associated with the fileUpon conclusion of my internal investigation, I determined the following: ? Our initial letter, which contains all notices and disclosures, was sent to the consumer’s verified address on 8/3/? I have requested a verification of debt from the creditorIt will be sent to the consumer’s verified address once it is receivedI hope that this sufficiently addresses your concerns; however, I encourage you to contact me at je [redacted] @phoenixfinancialsvcs.com if I can be of further assistanceFederal law requires me to inform you that this communication is from a debt collectorSincerely, Justin E [redacted] , CompliancePO Box 361450; Indianapolis, IN | 855-342-This communication is from a debt collection agencyThis is an attempt to collect a debt and any information obtained will be used for that purposeOur Office Hours are Mon-Thur 9am-9pm, EST and Fri 9am-5pm, EST
As indicated in our response, our validation letter was mailed to the consumer's verified address Meaning, the address that the consumer themselves has verified as correct in this complaint This is the same address that the verification will be mailed to as well We have directly addressed the consumer's complaints, and request that this matter be closed
I called your office monday 11/30/to report Phoenix gave you wrong informationPhoenix reported to you that my account was never reported to collectionI stated at the time it was and that is why my credit score dropped points in one monthYour office told me to call them directly to try to work it outI did so but never received a call backI called Kimberly E [redacted] , Compliance office and spoke with her associateHe stated he would speak with Jeff H [redacted] , Supervisor and call me back that afternoon Again, this month my score is still points below normalI need this error fixed immediately as I am buying a new car and do not want their error to increase my interest rate at the time of the sale Attached is a snapshot of my credit report stating it is on my reportI checked yesterday and it is still there Please help me, as I was unable to get any results regarding this matterI can be reached at [redacted] or email Complaint # [redacted] Sincerely, [redacted]
Thank you for your inquiry This information was sent to the Chief Operating Officer to review the calls and address as appropriate He did call the consumer and discussed the account as requested We also have the statement on order to email today.The account will remain in a dispute hold at this time to resolve the issues.Kimberly E [redacted] Phoenix Financial Services LLC
Please see our response attached.Kimberly E [redacted] Phoenix Financial Services LLC June 27, Revdex.com of Central Indiana N Delaware Street #Indianapolis, IN 46204-ID [redacted] Please accept this letter as sufficient response to an inquiry I received regarding [redacted] on June 27, We at Phoenix Financial Services LLC strive to deliver professional and friendly service to all consumersFurthermore, we respect the laws and the state and federal agencies that oversee complianceI appreciate this issue being brought to my attentionPhoenix Financial Services LLC is a third party collection agencyUpon review of your inquiry, I determined that the following concern was raised: ? The consumer states they were given a different discount amount from the agent than the letter offer received in the mail? The consumer feels this is misleading? The consumer requests a paid letter be sentI personally conducted an internal investigation, which consisted of the following: ? I reviewed this file as well as all notes that are associated with the fileUpon conclusion of my internal investigation, I determined the following: ? Agents are given a set discount authority that they are unable to reduceThe agent offers are able to include credit bureau removal since they are at a higher amount, typicallyThis consumer did receive the credit bureau removal as part of the discount? Management also occasionally runs a batch lower discount offer letter on accounts over or days that is lower than the agent is authorized to offerThe letter discount offer does not include credit bureau removal as part of the offer since the amount is reduced, so the offers are not actually comparable? However, in the interest of consumer service, we will honor the letter offer reduced amount even though the credit bureau removal has already been sent for this consumer, so the consumer is in effect receiving both offersA refund of $was sent to the consumer’s card? A paid letter was sent to the consumer at his request on 6/14/I hope that this sufficiently addresses your concerns; however, I encourage you to contact me at ke [redacted] @phoenixfinancialsvcs.com if I can be of further assistanceFederal law requires me to inform you that this communication is from a debt collectorSincerely, Kimberly E [redacted] , CompliancePO Box 361450; Indianapolis, IN | 855-342-
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below This business says they cannot speak regarding the original debt I do not owe the original debt The only one pursuing the original debt is this business If they cannot speak to the original debt, which I don't owe, then how do I resolve the matter with this business? They cannot keep try to collect a debt about which they refuse to speak They say they don't know what happened before the debt came to them They should know wether or not it is a valid debt and they should be required to prove it is avalif debt if they are going to pursue collection of the debt If they cannot speak to the original debt, then they have no business trying to collect it Regards, [redacted] ***
PLEASE SEE OUR RESPONSE ATTACHEDJune 27, Revdex.com of Central Indiana N Delaware Street #Indianapolis, IN 46204-ID [redacted] Please accept this letter as sufficient response to an inquiry I received regarding [redacted] on June 21, We at Phoenix Financial Services LLC strive to deliver professional and friendly service to all consumersFurthermore, we respect the laws and the state and federal agencies that oversee complianceI appreciate this issue being brought to my attentionPhoenix Financial Services LLC is a third party collection agencyUpon review of your inquiry, I determined that the following concern was raised: ? The consumer states they are not responsible for this debtI personally conducted an internal investigation, which consisted of the following: ? I reviewed this file as well as all notes that are associated with the fileUpon conclusion of my internal investigation, I determined the following: ? Our initial letter which contained all required disclosures and validation was sent to the consumer on 5/3/It was mailed to the consumer’s verified address? I have ordered a verification of debt for this account from the creditorIt will be mailed to the consumer once it is received? If the consumer would like to submit proof to support their claims, it can be sent to [email protected] hope that this sufficiently addresses your concerns; however, I encourage you to contact me at je [redacted] @phoenixfinancialsvcs.com if I can be of further assistanceFederal law requires me to inform you that this communication is from a debt collectorSincerely, Justin E [redacted] , CompliancePO Box 361450; Indianapolis, IN | 855-342-
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below My best resolutions to this matter would be that the negative information be removed from my credit file! Creditor stated that I've contacted them but I made no reference to the fact that insurance paid this account before it was sent to collections! I didn't make a reference to a payment being made because I wanted them to do their job in finding out that information, in the process though my credit has been negatively affectedmy credit shouldn't have to suffer negatively while they find out that the account has already been paid in fullThe only resolution I'll accept is removal of this negative information from my credit files ASAP Regards, [redacted]
PLEASE SEE OUR RESPONSE ATTACHEDNovember 3, Revdex.com of Central Indiana N Delaware Street #Indianapolis, IN 46204-ID [redacted] Please accept this letter as sufficient response to an inquiry I received regarding [redacted] on October 27, We at Phoenix Financial Services LLC strive to deliver professional and friendly service to all consumersFurthermore, we respect the laws and the state and federal agencies that oversee complianceI appreciate this issue being brought to my attentionPhoenix Financial Services LLC is a third party collection agencyUpon review of your inquiry, I determined that the following concern was raised: ? Consumer states no notice was received before credit reportingI personally conducted an internal investigation, which consisted of the following: ? I reviewed this file as well as all notes that are associated with the fileUpon conclusion of my internal investigation, I determined the following: ? Our initial letter, which contains all required validation and disclosures, was sent to consumer’s verified address on 9/7/? A verification of debt has been requested from the creditorIt will be mailed to consumer’s verified address once it is received? A request for deletion of credit reporting has been submittedI hope that this sufficiently addresses your concerns; however, I encourage you to contact me at je [redacted] @phoenixfinancialsvcs.com if I can be of further assistanceFederal law requires me to inform you that this communication is from a debt collectorSincerely, Justin E [redacted] , CompliancePO Box 361450; Indianapolis, IN | 855-342-
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the I want it in writing that they will remove from my credit report, zero out the account and will not sell my information to another person (s) or collection agency Regards, [redacted] [redacted]
Please accept this letter as sufficient response to an inquiry I received regarding [redacted] on August 8, 2017.We at Phoenix Financial Services LLC strive to deliver professional and friendly service to all consumersFurthermore, we respect the laws and the state and federal agencies that oversee complianceI appreciate this issue being brought to my attention.Phoenix Financial Services LLC is a third party collection agency.Upon review of your Inquiry, I determined that the following concern was raised:Consumer states this debt is not valid and not owed.Consumer states they were informed by hospital that this debt is not owed.I personally conducted an internal investigation, which consisted of the following:I reviewed this file as well as all notes that are associated with the file.Upon conclusion of my internal investigation, I determined the following:I have requested a verification of debtIt will be mailed to consumer once it is received.If consumer would like to submit information supporting the claims that this debt is not owed, they can be sent to info)phoenixflnancialsvcs.coii.I hope that this sufficiently addresses your concerns; however, I encourage you to contact me at j [redacted] @phoenixflnancialsvcs.com if I can be of further assistance.Federal law requires me to inform you that this communication is from a debt collectorSincerely,Justin [redacted] , Compliance
Please find our response attached.Thank you,Kimberly E [redacted] August 2, Revdex.com of Central Indiana N Delaware Street #Indianapolis, IN 46204-ID [redacted] Ms***, Please accept this letter as sufficient response to an inquiry I received regarding [redacted] on August 1, We at Phoenix Financial Services LLC strive to deliver professional and friendly service to all consumersFurthermore, we respect the laws and the state and federal agencies that oversee complianceI appreciate this issue being brought to my attentionPhoenix Financial Services LLC is a third party collection agencyUpon review of your inquiry, I determined that the following concern was raised: ? The consumer states they do not wish to receive further communications from this agency? The consumer requests a correction to their credit reportI personally conducted an internal investigation, which consisted of the following: ? I reviewed this file as well as all notes that are associated with the file? I also spoke with the Client regarding information in their internal filesUpon conclusion of my internal investigation, I determined the following: ? I have placed the account in a cease communications statusThere will be no further communications from this agency? This account has not been reported to credit by this agencyAlthough verification documents were sent in response to the dispute received, in the interest of customer service I have blocked future credit reporting by this agencyI hope that this sufficiently addresses your concerns; however, I encourage you to contact me at 855-342-if I can be of further assistanceCalls may be monitored or recorded for quality and compliance purposesFederal law requires me to inform you that this communication is from a debt collectorSincerely, Kimberly E [redacted] , CompliancePO Box 361450; Indianapolis, IN | 855-342-
At this point there is nothing further that can be done with the consumer's complaint Our office is always available to speak with the consumer about their account if consumer would like to do so The consumer can always submit documentation supporting her statements and send them to [email protected] The initial details of the consumer's complaint have been addressed
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below.The reason I reject this response is because the company is in violation of FCRA and my consumer rightsThey have had to request said documentation from another party because they aren't sure that the account belongs to meThis is something that I have already told themHow can they report an account and not know whether its my account or notMeanwhile, they continue to ruin my credit worthiness and state in WRITING- they aren't sure it is mirequesting documentationDelete this account and cease and desist further damaging my credit worthiness.Regards, [redacted]
Thank you for your inquiry We did call and speak with the consumer regarding the account She advised that she had [redacted] coverage for the account We have not yet received the notification of eligibility paperwork from the consumer, so the account has been placed on hold and marked for credit report deletion with all three bureaus The deletion confirmation is [redacted] The consumer may email the notification of [redacted] eligibility to [email protected] Once received, the account will be able to be closed entirely There will be no further communications from this office for this account.Thank you,Kimberly E [redacted] Phoenix Financial Services LLC
We have reviewed the calls on the account The account was placed on 2/29/and we had a conversation regarding the dispute A copy of the EOB was to be sent to us but has not yet been received so that we can close out the account I have sent the dispute to the client to review and have placed the account in a dispute hold There will be no further communications from this office and the account has not been reported to the credit bureaus at this timeKimberly E [redacted] Phoenix Financial Services LLC
Thank you for your inquiryWe do show a letter sent on the account on 5/2/as well as a telephone conversation with the spouse on 6/14/at a phone number ending in *** The original complaint does state a telephone conversation took place, so perhaps there is confusion on the complaint this response is attached to Additionally, Phoenix Financial Services, LLC is a third-party debt collector and does not purchase or otherwise acquire accounts Accounts are owned by the creditor and placed and Phoenix Financial Services, LLC for collection.However, we do show the credit reporting was removed due to dispute previously.Thank you,Kimberly E [redacted] , CCOPhoenix Financial Services LLC
Thank you for your inquiry The required disclosure letter was sent on 9/7/ However, in the interest of resolving the complaint through the Revdex.com, we have sent a request for deletion of credit reporting to the credit bureaus as requested I have also noted the attorney representation on the file.Kimberly E [redacted] Phoenix Financial Services LLC
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] I have received the letter in the mail confirming that the creditor account has been closed.Thank you, [redacted]
Thank you, the address we have on file is [redacted] ** The phone number we had contact with ends in *** We have requested the additional documentation from the client to be sent to you as requested The account is in a cease communications hold until provided.Kimberly E [redacted] Phoenix Financial Services LLC
PLEASE SEE OUR RESPONSE ATTACHEDSeptember 21, Revdex.com of Central Indiana N Delaware Street #Indianapolis, IN 46204-ID [redacted] Please accept this letter as sufficient response to an inquiry I received regarding [redacted] on September 18, We at Phoenix Financial Services LLC strive to deliver professional and friendly service to all consumersFurthermore, we respect the laws and the state and federal agencies that oversee complianceI appreciate this issue being brought to my attentionPhoenix Financial Services LLC is a third party collection agencyUpon review of your inquiry, I determined that the following concern was raised: ? Consumer states that no information was received concerning this accountI personally conducted an internal investigation, which consisted of the following: ? I reviewed this file as well as all notes that are associated with the fileUpon conclusion of my internal investigation, I determined the following: ? Our initial letter, which contains all notices and disclosures, was sent to the consumer’s verified address on 8/3/? I have requested a verification of debt from the creditorIt will be sent to the consumer’s verified address once it is receivedI hope that this sufficiently addresses your concerns; however, I encourage you to contact me at je [redacted] @phoenixfinancialsvcs.com if I can be of further assistanceFederal law requires me to inform you that this communication is from a debt collectorSincerely, Justin E [redacted] , CompliancePO Box 361450; Indianapolis, IN | 855-342-This communication is from a debt collection agencyThis is an attempt to collect a debt and any information obtained will be used for that purposeOur Office Hours are Mon-Thur 9am-9pm, EST and Fri 9am-5pm, EST
As indicated in our response, our validation letter was mailed to the consumer's verified address Meaning, the address that the consumer themselves has verified as correct in this complaint This is the same address that the verification will be mailed to as well We have directly addressed the consumer's complaints, and request that this matter be closed
I called your office monday 11/30/to report Phoenix gave you wrong informationPhoenix reported to you that my account was never reported to collectionI stated at the time it was and that is why my credit score dropped points in one monthYour office told me to call them directly to try to work it outI did so but never received a call backI called Kimberly E [redacted] , Compliance office and spoke with her associateHe stated he would speak with Jeff H [redacted] , Supervisor and call me back that afternoon Again, this month my score is still points below normalI need this error fixed immediately as I am buying a new car and do not want their error to increase my interest rate at the time of the sale Attached is a snapshot of my credit report stating it is on my reportI checked yesterday and it is still there Please help me, as I was unable to get any results regarding this matterI can be reached at [redacted] or email Complaint # [redacted] Sincerely, [redacted]