Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below This account was deleted from my credit report with another collection agency, Phoenix did buy this debt as the original creditor sold to them Medical information is protected under the HIPPA law, how are you able to verify when you do not have the right to medical recordsAlso the debt is not [redacted] DEBT Delete from my report or I will be contacting my lawyer!! This hindered my closing date for my home that I worked hard to getYOU ARE IN VIOLATION!!! Regards, [redacted]
PLEASE SEE OUR RESPONSE ATTACHEDSeptember 21, Revdex.com of Central Indiana N Delaware Street #Indianapolis, IN 46204-ID [redacted] Please accept this letter as sufficient response to an inquiry I received regarding [redacted] on September 18, We at Phoenix Financial Services LLC strive to deliver professional and friendly service to all consumersFurthermore, we respect the laws and the state and federal agencies that oversee complianceI appreciate this issue being brought to my attentionPhoenix Financial Services LLC is a third party collection agencyUpon review of your inquiry, I determined that the following concern was raised: ? Consumer states this debt is not owedI personally conducted an internal investigation, which consisted of the following: ? I reviewed this file as well as all notes that are associated with the fileUpon conclusion of my internal investigation, I determined the following: ? I have requested a verification of debt from the creditorIt will be sent to the consumer’s verified address once it is received? If the consumer would like to submit documentation supporting this debt not being owed, it can be sent to [email protected] hope that this sufficiently addresses your concerns; however, I encourage you to contact me at je [redacted] @phoenixfinancialsvcs.com if I can be of further assistanceFederal law requires me to inform you that this communication is from a debt collectorSincerely, Justin E [redacted] , CompliancePO Box 361450; Indianapolis, IN | 855-342-
Thank you,I have reviewed the emails and account A statement was requested via email in June The statement was sent on 6/24/by mail; another was requested in July and was sent by email on 7/22/ We also do not show a request for monthly statements Monthly statements are automatically sent when a secured payment arrangement has been setup We do show one payment made 7/31/, but we do not show additional payments made or an arrangement set up If there are additional payments, please send a copy so that we may research I will also have our COO call to discuss payment and credit reporting options.Kimberly [redacted] Phoenix Financial Services LLC
PLEASE SEE OUR RESPONSE ATTACHEDAugust 10, Revdex.com of Central Indiana N Delaware Street #Indianapolis, IN 46204-ID [redacted] Please accept this letter as sufficient response to an inquiry I received regarding [redacted] on July 31, We at Phoenix Financial Services LLC strive to deliver professional and friendly service to all consumersFurthermore, we respect the laws and the state and federal agencies that oversee complianceI appreciate this issue being brought to my attentionPhoenix Financial Services LLC is a third party collection agencyUpon review of your inquiry, I determined that the following concern was raised: ? The consumer states that Equifax credit reporting was not deletedI personally conducted an internal investigation, which consisted of the following: ? I reviewed this file as well as all notes that are associated with the fileUpon conclusion of my internal investigation, I determined the following: ? The account, which has been closed, shows that our request for deletion was submitted to all credit bureaus at the same time? I have resubmitted the request for deletionI hope that this sufficiently addresses your concerns; however, I encourage you to contact me at je [redacted] @phoenixfinancialsvcs.com if I can be of further assistanceFederal law requires me to inform you that this communication is from a debt collectorSincerely, Justin E [redacted] , CompliancePO Box 361450; Indianapolis, IN | 855-342-
Thank you, please find our response attached.Kimberly E [redacted] Phoenix Financial Services LLC• The consumer states the account is past the statute of limitations.•• The consumer requests a cease communication and for the account to be removed from the credit report.The consumer states the account was subject to a bankruptcy filing.I personally conducted an internal investigation, which consisted of the following: •• I reviewed this file as well as all notes that are associated with the file.• I sent to the cred• There appears to be some confusionPhoenix Financial Services, LLC does not litigate accounts.• Due to , the account was not reported to credit.• We were unable to locate a bankruptcy under this informationPlease send a copy of the discharge so thatwe maythe processage• I have placed the account in a cease communication statusThere will be no further communications from this agency on this accountJanuary 16, Revdex.com of Central Indiana N Delaware Street #Indianapolis, IN 46204-ID [redacted] Ms [redacted] , Please accept this letter as sufficient response to an inquiry I received regarding [redacted] on January 13, We at Phoenix Financial Services LLC strive to deliver professional and friendly service to all consumersFurthermore, we respect the laws and the state and federal agencies that oversee complianceI appreciate this issue being brought to my attentionPhoenix Financial Services LLC is a third party collection agencyUpon review of your inquiry, I determined that the following concern was raised: itor to review.Upon conclusion of my internal investigation, I determined the following: I hope that this sufficiently addresses your concerns; however, I encourage you to contact me at 855-342-if I can be of further assistanceCalls may be monitored or recorded for quality and compliance purposesFederal law requires me to inform you that this communication is from a debt collectorSincerely, Kimberly E [redacted] , CompliancePO Box 361450; Indianapolis, IN | 855-342-
PLEASE SEE OUR RESPONSE ATTACHEDNovember 22, Revdex.com of Central Indiana N Delaware Street #Indianapolis, IN 46204-ID [redacted] Please accept this letter as sufficient response to an inquiry I received regarding [redacted] on November 14, We at Phoenix Financial Services LLC strive to deliver professional and friendly service to all consumersFurthermore, we respect the laws and the state and federal agencies that oversee complianceI appreciate this issue being brought to my attentionPhoenix Financial Services LLC is a third party collection agencyUpon review of your inquiry, I determined that the following concern was raised: ? Consumer states they have no knowledge of this debtI personally conducted an internal investigation, which consisted of the following: ? I reviewed this file as well as all notes that are associated with the fileUpon conclusion of my internal investigation, I determined the following: ? A verification of debt has been requested from the creditorIt will be mailed to consumer once it has been receivedI hope that this sufficiently addresses your concerns; however, I encourage you to contact me at je [redacted] @phoenixfinancialsvcs.com if I can be of further assistanceFederal law requires me to inform you that this communication is from a debt collectorSincerely, Justin E [redacted] , CompliancePO Box 361450; Indianapolis, IN | 855-342-
Please accept this letter as sufficient response to an inquiry I received regarding [redacted] on November 2, 2015. We at Phoenix Financial Services LLC strive to deliver professional and friendly service to all consumers. Furthermore, we respect the laws and the state and federal agencies... that oversee compliance. I appreciate this issue being brought to my attention. Phoenix Financial Services LLC is a third party collection agency. Upon review of your inquiry, I determined that the following concern was raised: · Ms. [redacted] states the visit was covered by Medicare and not billable at this time. · Ms. [redacted] does not wish to receive further communications on this account. · Ms. [redacted] states the account is on her credit report and would like it to be removed. I personally conducted an internal investigation, which consisted of the following: · I reviewed this file as well as all notes that are associated with the file. · I also spoke with the Client regarding information in their internal files. Upon conclusion of my internal investigation, I determined the following: · I have sent the complaint to the client to review. We have not received a copy of the notification of coverage from the consumer, and had no prior Medicare coverage indicated by the facility. I have placed the account in a dispute hold at this time pending resolution. · I have also placed the account in a cease communications status and added Ms. [redacted] ’s phone number to this agency’s internal Never Call List. · Phoenix Financial Services LLC has not reported the account to any credit bureaus due to having the account less than thirty days. I have also blocked any future credit reporting on this account. I hope that this sufficiently addresses your concerns; however, I encourage you to contact me at 855-342-6567 if I can be of further assistance. Calls may be monitored or recorded for quality and compliance purposes. Federal law requires me to inform you that this communication is from a debt collector. Sincerely, Kimberly [redacted] Compliance
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below. Regards, [redacted] No where in this letter does this say it has released us from any financial responsibility only that it has been sent back to the client.This is unacceptable terms.
Please accept this letter as sufficient response to an inquiry I received regarding [redacted] on July 31, 2015. We at Phoenix Financial Services LLC strive to deliver professional and friendly service to all consumers. Furthermore, we respect the laws and the state and federal agencies that... oversee compliance. I appreciate this issue being brought to my attention. Phoenix Financial Services LLC is a third party collection agency. Upon review of your inquiry, I determined that the following concern was raised: • Mr. [redacted] requests a copy of the original physician bill. • Mr. [redacted] requests removal of credit reporting. I personally conducted an internal investigation, which consisted of the following: • I reviewed this file as well as all notes that are associated with the file. • I also spoke with the Client regarding information in their internal files. Upon conclusion of my internal investigation, I determined the following: • I have sent the file to the Director to review calls on the account. • This office does not collect for the medical center or hospital, but for the physician group. I have requested a copy of the original physician bill to be sent to Mr. [redacted] from the client. I have also placed the account in a cease communications status. Mr [redacted] will not receive further communications from this office. • The account has not been reported to any credit bureaus by this office. I hope that this sufficiently addresses your concerns; however, I encourage you to contact me at 855-342-6567 if I can be of further assistance. Calls may be monitored or recorded for quality and compliance purposes. Federal law requires me to inform you that this communication is from a debt collector. Kimberly [redacted] , Compliance
Please see our response attached Thank youFebruary 13, Revdex.com of Central Indiana N Delaware Street #Indianapolis, IN 46204-ID [redacted] Please accept this letter as sufficient response to an inquiry I received regarding [redacted] on February 13, We at Phoenix Financial Services LLC strive to deliver professional and friendly service to all consumersFurthermore, we respect the laws and the state and federal agencies that oversee complianceI appreciate this issue being brought to my attentionPhoenix Financial Services LLC is a third party collection agencyUpon review of your inquiry, I determined that the following concern was raised: ? Consumer claims that repeated attempts for verification of this debt have been made? Consumer claims that debt has likewise never been validated? Consumer requests both validation and verificationI personally conducted an internal investigation, which consisted of the following: ? I reviewed this file as well as all notes that are associated with the fileUpon conclusion of my internal investigation, I determined the following: ? This is the first request of this type to be received by our organization, verbal or written? I have forwarded consumer’s request for verification to creditor? Once the response is received from creditor the information will be sent to the address consumer provided? Validation of this debt was sent in our initial letter to consumer on 10/27/I hope that this sufficiently addresses your concerns; however, I encourage you to contact me at je [redacted] @phoenixfinancialsvcs.com if I can be of further assistanceFederal law requires me to inform you that this communication is from a debt collectorSincerely, Justin E [redacted] , CompliancePO Box 361450; Indianapolis, IN | 855-342-
Please accept this letter as sufficient response to an inquiry I received regarding [redacted] on October 17, 2016.We at Phoenix Financial Services LLC strive to deliver professional and friendly service to all consumers. Furthermore, we respect the laws and the state and federal agencies... that oversee compliance. I appreciate this issue being brought to my attention.Phoenix Financial Services LLC is a third party collection agency.Upon review of your inquiry, I determined that the following concern was raised:The consumer requests additional information regarding the accountThe consumer requests credit reporting deletion.The consumer requests no further communication on this account.I personally conducted an internal investigation, which consisted of the following:I reviewed this file as well as all notes that are associated with the file.I also spoke with the Client regarding information in their internal files.Upon conclusion of my internal investigation, I determined the following:The Client has provided the statement and billing history for this account, which is being mailed to the consumer for their review.The account has not been reported to any credit bureaus at this time.The account has been placed in a cease communication status. There will be no further communications from this agency on this account after the verification documents are sent.I hope that this sufficiently addresses your concerns; however, I encourage you to contact me at 855-342-6567 if I can be of further assistance. Calls may be monitored or recorded for quality and compliance purposes.Federal law requires me to inform you that this communication is from a debt collector. This communication is being sent as a response to a dispute only and is not an attempt to collect a debt.Sincerely,Kimberly E [redacted] , Compliance
Thank you, the required letter was sent on 12/5/ No violations were found in the account review.We have placed the accounts in a dispute hold and will request additional information be sent from our client.Kimberly [redacted] Phoenix Financial Services LLC
Thank you for your inquiry We received an electronic dispute on 9/30/and placed the accounts in dispute at that time, as well as reported to the credit bureaus as disputed We have not received a copy of a write-off at this time I have sent to the client to review their files for a write-off since none have been reported To allow time to investigate, I have requested a deletion from the credit bureaus, confirmation # [redacted] .Kimberly [redacted] Phoenix Financial Services LLC
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below. Regards, [redacted]
Consumer offered no further criteria for resolving this complaint The rejection was simply a restatement of the original issue, which has been addressed We request that this complaint be closed out
We are requesting that this complaint be closed out, due to already meeting the consumer's requests In our response, which was in writing, it was stated that a request for credit deletion was sent to the credit bureaus The time-frame in which the deletion takes place is now up to the credit bureaus The account status will be determined by the creditor, and will be closed once they request it to be closed As for the concern of our company selling this account, we are a third-party collection agency We do not sell, nor do we buy, any accounts We have met the consumer's request, and consider this rejection to be unwarranted
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below.This is simply not trueThis company kept calling me demanding payment and NEVER sent me anything, even though I requested it and they said they would send documentation to validate the debtPlease provide the documentation you say that you sent that I never received Regards, [redacted] ***
March 20, Revdex.com of Central Indiana N Delaware Street #Indianapolis, IN 46204-ID [redacted] Please accept this letter as sufficient response to an inquiry I received regarding [redacted] on March 15, We at Phoenix Financial Services LLC strive to deliver professional and friendly service to all consumersFurthermore, we respect the laws and the state and federal agencies that oversee complianceI appreciate this issue being brought to my attentionPhoenix Financial Services LLC is a third party collection agencyUpon review of your inquiry, I determined that the following concern was raised: ? The consumer states that this is not his account? The consumer states the account has been previously disputedI personally conducted an internal investigation, which consisted of the following: ? I reviewed this file as well as all notes that are associated with the file? I reviewed the call recordings, and forwarded them to executive for further reviewUpon conclusion of my internal investigation, I determined the following: ? As stated in the consumer’s complaint, this account has been disputed and properly documented as such? We have sent verification of debt letters to the consumer, the consumer has provided no proof that his identity differs from the identification made in these letters? The consumer verified on a recorded line that we are speaking to the correct party? The account has been placed in dispute holdIf the consumer is claiming identity theft, proof can be sent to [email protected] hope that this sufficiently addresses your concerns; however, I encourage you to contact me at je [redacted] @phoenixfinancialsvcs.com if I can be of further assistanceFederal law requires me to inform you that this communication is from a debt collectorSincerely, Justin E [redacted] , CompliancePO Box 361450; Indianapolis, IN | 855-342-
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] ***
Please accept this letter as sufficient response to an inquiry I received regarding [redacted] on January 27, We at Phoenix Financial Services LLC strive to deliver professional and friendly service to all consumersFurthermore, we respect the laws and the state and federal agencies that oversee complianceI appreciate this issue being brought to my attention Phoenix Financial Services LLC is a third party collection agency Upon review of your inquiry, I determined that the following concern was raised: Mr [redacted] states the hospital account has been paid Mr [redacted] states insurance has sent a document stating the account was paid Mr [redacted] wishes to receive no further communications from this agency I personally conducted an internal investigation, which consisted of the following: I reviewed this file as well as all notes that are associated with the file I also spoke with the Client regarding information in their internal files Upon conclusion of my internal investigation, I determined the following: The account in this office is for the emergency room physician group, which is separate from and bills separate from the hospitalThe client does not show payment received on the accountProof of payment can be sent to [email protected] for review The client does show insurance was billed but no response or payment was received on the accountNo letter has been received stating the account for the physician group is paidThe letter can be sent to [email protected] for review I have requested verification of the debt from the Client to be sent for the consumer’s review; the account will then remain in a hold and will receive no further communications from this office I hope that this sufficiently addresses your concerns; however, I encourage you to contact me at 855-342-if I can be of further assistanceCalls may be monitored or recorded for quality and compliance purposes Federal law requires me to inform you that this communication is from a debt collector and any information obtained may be used to collect the debt Sincerely, Kimberly [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below This account was deleted from my credit report with another collection agency, Phoenix did buy this debt as the original creditor sold to them Medical information is protected under the HIPPA law, how are you able to verify when you do not have the right to medical recordsAlso the debt is not [redacted] DEBT Delete from my report or I will be contacting my lawyer!! This hindered my closing date for my home that I worked hard to getYOU ARE IN VIOLATION!!! Regards, [redacted]
PLEASE SEE OUR RESPONSE ATTACHEDSeptember 21, Revdex.com of Central Indiana N Delaware Street #Indianapolis, IN 46204-ID [redacted] Please accept this letter as sufficient response to an inquiry I received regarding [redacted] on September 18, We at Phoenix Financial Services LLC strive to deliver professional and friendly service to all consumersFurthermore, we respect the laws and the state and federal agencies that oversee complianceI appreciate this issue being brought to my attentionPhoenix Financial Services LLC is a third party collection agencyUpon review of your inquiry, I determined that the following concern was raised: ? Consumer states this debt is not owedI personally conducted an internal investigation, which consisted of the following: ? I reviewed this file as well as all notes that are associated with the fileUpon conclusion of my internal investigation, I determined the following: ? I have requested a verification of debt from the creditorIt will be sent to the consumer’s verified address once it is received? If the consumer would like to submit documentation supporting this debt not being owed, it can be sent to [email protected] hope that this sufficiently addresses your concerns; however, I encourage you to contact me at je [redacted] @phoenixfinancialsvcs.com if I can be of further assistanceFederal law requires me to inform you that this communication is from a debt collectorSincerely, Justin E [redacted] , CompliancePO Box 361450; Indianapolis, IN | 855-342-
Thank you,I have reviewed the emails and account A statement was requested via email in June The statement was sent on 6/24/by mail; another was requested in July and was sent by email on 7/22/ We also do not show a request for monthly statements Monthly statements are automatically sent when a secured payment arrangement has been setup We do show one payment made 7/31/, but we do not show additional payments made or an arrangement set up If there are additional payments, please send a copy so that we may research I will also have our COO call to discuss payment and credit reporting options.Kimberly [redacted] Phoenix Financial Services LLC
PLEASE SEE OUR RESPONSE ATTACHEDAugust 10, Revdex.com of Central Indiana N Delaware Street #Indianapolis, IN 46204-ID [redacted] Please accept this letter as sufficient response to an inquiry I received regarding [redacted] on July 31, We at Phoenix Financial Services LLC strive to deliver professional and friendly service to all consumersFurthermore, we respect the laws and the state and federal agencies that oversee complianceI appreciate this issue being brought to my attentionPhoenix Financial Services LLC is a third party collection agencyUpon review of your inquiry, I determined that the following concern was raised: ? The consumer states that Equifax credit reporting was not deletedI personally conducted an internal investigation, which consisted of the following: ? I reviewed this file as well as all notes that are associated with the fileUpon conclusion of my internal investigation, I determined the following: ? The account, which has been closed, shows that our request for deletion was submitted to all credit bureaus at the same time? I have resubmitted the request for deletionI hope that this sufficiently addresses your concerns; however, I encourage you to contact me at je [redacted] @phoenixfinancialsvcs.com if I can be of further assistanceFederal law requires me to inform you that this communication is from a debt collectorSincerely, Justin E [redacted] , CompliancePO Box 361450; Indianapolis, IN | 855-342-
Thank you, please find our response attached.Kimberly E [redacted] Phoenix Financial Services LLC• The consumer states the account is past the statute of limitations.•• The consumer requests a cease communication and for the account to be removed from the credit report.The consumer states the account was subject to a bankruptcy filing.I personally conducted an internal investigation, which consisted of the following: •• I reviewed this file as well as all notes that are associated with the file.• I sent to the cred• There appears to be some confusionPhoenix Financial Services, LLC does not litigate accounts.• Due to , the account was not reported to credit.• We were unable to locate a bankruptcy under this informationPlease send a copy of the discharge so thatwe maythe processage• I have placed the account in a cease communication statusThere will be no further communications from this agency on this accountJanuary 16, Revdex.com of Central Indiana N Delaware Street #Indianapolis, IN 46204-ID [redacted] Ms [redacted] , Please accept this letter as sufficient response to an inquiry I received regarding [redacted] on January 13, We at Phoenix Financial Services LLC strive to deliver professional and friendly service to all consumersFurthermore, we respect the laws and the state and federal agencies that oversee complianceI appreciate this issue being brought to my attentionPhoenix Financial Services LLC is a third party collection agencyUpon review of your inquiry, I determined that the following concern was raised: itor to review.Upon conclusion of my internal investigation, I determined the following: I hope that this sufficiently addresses your concerns; however, I encourage you to contact me at 855-342-if I can be of further assistanceCalls may be monitored or recorded for quality and compliance purposesFederal law requires me to inform you that this communication is from a debt collectorSincerely, Kimberly E [redacted] , CompliancePO Box 361450; Indianapolis, IN | 855-342-
PLEASE SEE OUR RESPONSE ATTACHEDNovember 22, Revdex.com of Central Indiana N Delaware Street #Indianapolis, IN 46204-ID [redacted] Please accept this letter as sufficient response to an inquiry I received regarding [redacted] on November 14, We at Phoenix Financial Services LLC strive to deliver professional and friendly service to all consumersFurthermore, we respect the laws and the state and federal agencies that oversee complianceI appreciate this issue being brought to my attentionPhoenix Financial Services LLC is a third party collection agencyUpon review of your inquiry, I determined that the following concern was raised: ? Consumer states they have no knowledge of this debtI personally conducted an internal investigation, which consisted of the following: ? I reviewed this file as well as all notes that are associated with the fileUpon conclusion of my internal investigation, I determined the following: ? A verification of debt has been requested from the creditorIt will be mailed to consumer once it has been receivedI hope that this sufficiently addresses your concerns; however, I encourage you to contact me at je [redacted] @phoenixfinancialsvcs.com if I can be of further assistanceFederal law requires me to inform you that this communication is from a debt collectorSincerely, Justin E [redacted] , CompliancePO Box 361450; Indianapolis, IN | 855-342-
Please accept this letter as sufficient response to an inquiry I received regarding [redacted] on November 2, 2015. We at Phoenix Financial Services LLC strive to deliver professional and friendly service to all consumers. Furthermore, we respect the laws and the state and federal agencies... that oversee compliance. I appreciate this issue being brought to my attention. Phoenix Financial Services LLC is a third party collection agency. Upon review of your inquiry, I determined that the following concern was raised: · Ms. [redacted] states the visit was covered by Medicare and not billable at this time. · Ms. [redacted] does not wish to receive further communications on this account. · Ms. [redacted] states the account is on her credit report and would like it to be removed. I personally conducted an internal investigation, which consisted of the following: · I reviewed this file as well as all notes that are associated with the file. · I also spoke with the Client regarding information in their internal files. Upon conclusion of my internal investigation, I determined the following: · I have sent the complaint to the client to review. We have not received a copy of the notification of coverage from the consumer, and had no prior Medicare coverage indicated by the facility. I have placed the account in a dispute hold at this time pending resolution. · I have also placed the account in a cease communications status and added Ms. [redacted] ’s phone number to this agency’s internal Never Call List. · Phoenix Financial Services LLC has not reported the account to any credit bureaus due to having the account less than thirty days. I have also blocked any future credit reporting on this account. I hope that this sufficiently addresses your concerns; however, I encourage you to contact me at 855-342-6567 if I can be of further assistance. Calls may be monitored or recorded for quality and compliance purposes. Federal law requires me to inform you that this communication is from a debt collector. Sincerely, Kimberly [redacted] Compliance
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below. Regards, [redacted] No where in this letter does this say it has released us from any financial responsibility only that it has been sent back to the client.This is unacceptable terms.
Please accept this letter as sufficient response to an inquiry I received regarding [redacted] on July 31, 2015. We at Phoenix Financial Services LLC strive to deliver professional and friendly service to all consumers. Furthermore, we respect the laws and the state and federal agencies that... oversee compliance. I appreciate this issue being brought to my attention. Phoenix Financial Services LLC is a third party collection agency. Upon review of your inquiry, I determined that the following concern was raised: • Mr. [redacted] requests a copy of the original physician bill. • Mr. [redacted] requests removal of credit reporting. I personally conducted an internal investigation, which consisted of the following: • I reviewed this file as well as all notes that are associated with the file. • I also spoke with the Client regarding information in their internal files. Upon conclusion of my internal investigation, I determined the following: • I have sent the file to the Director to review calls on the account. • This office does not collect for the medical center or hospital, but for the physician group. I have requested a copy of the original physician bill to be sent to Mr. [redacted] from the client. I have also placed the account in a cease communications status. Mr [redacted] will not receive further communications from this office. • The account has not been reported to any credit bureaus by this office. I hope that this sufficiently addresses your concerns; however, I encourage you to contact me at 855-342-6567 if I can be of further assistance. Calls may be monitored or recorded for quality and compliance purposes. Federal law requires me to inform you that this communication is from a debt collector. Kimberly [redacted] , Compliance
Please see our response attached Thank youFebruary 13, Revdex.com of Central Indiana N Delaware Street #Indianapolis, IN 46204-ID [redacted] Please accept this letter as sufficient response to an inquiry I received regarding [redacted] on February 13, We at Phoenix Financial Services LLC strive to deliver professional and friendly service to all consumersFurthermore, we respect the laws and the state and federal agencies that oversee complianceI appreciate this issue being brought to my attentionPhoenix Financial Services LLC is a third party collection agencyUpon review of your inquiry, I determined that the following concern was raised: ? Consumer claims that repeated attempts for verification of this debt have been made? Consumer claims that debt has likewise never been validated? Consumer requests both validation and verificationI personally conducted an internal investigation, which consisted of the following: ? I reviewed this file as well as all notes that are associated with the fileUpon conclusion of my internal investigation, I determined the following: ? This is the first request of this type to be received by our organization, verbal or written? I have forwarded consumer’s request for verification to creditor? Once the response is received from creditor the information will be sent to the address consumer provided? Validation of this debt was sent in our initial letter to consumer on 10/27/I hope that this sufficiently addresses your concerns; however, I encourage you to contact me at je [redacted] @phoenixfinancialsvcs.com if I can be of further assistanceFederal law requires me to inform you that this communication is from a debt collectorSincerely, Justin E [redacted] , CompliancePO Box 361450; Indianapolis, IN | 855-342-
Please accept this letter as sufficient response to an inquiry I received regarding [redacted] on October 17, 2016.We at Phoenix Financial Services LLC strive to deliver professional and friendly service to all consumers. Furthermore, we respect the laws and the state and federal agencies... that oversee compliance. I appreciate this issue being brought to my attention.Phoenix Financial Services LLC is a third party collection agency.Upon review of your inquiry, I determined that the following concern was raised:The consumer requests additional information regarding the accountThe consumer requests credit reporting deletion.The consumer requests no further communication on this account.I personally conducted an internal investigation, which consisted of the following:I reviewed this file as well as all notes that are associated with the file.I also spoke with the Client regarding information in their internal files.Upon conclusion of my internal investigation, I determined the following:The Client has provided the statement and billing history for this account, which is being mailed to the consumer for their review.The account has not been reported to any credit bureaus at this time.The account has been placed in a cease communication status. There will be no further communications from this agency on this account after the verification documents are sent.I hope that this sufficiently addresses your concerns; however, I encourage you to contact me at 855-342-6567 if I can be of further assistance. Calls may be monitored or recorded for quality and compliance purposes.Federal law requires me to inform you that this communication is from a debt collector. This communication is being sent as a response to a dispute only and is not an attempt to collect a debt.Sincerely,Kimberly E [redacted] , Compliance
Thank you, the required letter was sent on 12/5/ No violations were found in the account review.We have placed the accounts in a dispute hold and will request additional information be sent from our client.Kimberly [redacted] Phoenix Financial Services LLC
Thank you for your inquiry We received an electronic dispute on 9/30/and placed the accounts in dispute at that time, as well as reported to the credit bureaus as disputed We have not received a copy of a write-off at this time I have sent to the client to review their files for a write-off since none have been reported To allow time to investigate, I have requested a deletion from the credit bureaus, confirmation # [redacted] .Kimberly [redacted] Phoenix Financial Services LLC
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below. Regards, [redacted]
Consumer offered no further criteria for resolving this complaint The rejection was simply a restatement of the original issue, which has been addressed We request that this complaint be closed out
We are requesting that this complaint be closed out, due to already meeting the consumer's requests In our response, which was in writing, it was stated that a request for credit deletion was sent to the credit bureaus The time-frame in which the deletion takes place is now up to the credit bureaus The account status will be determined by the creditor, and will be closed once they request it to be closed As for the concern of our company selling this account, we are a third-party collection agency We do not sell, nor do we buy, any accounts We have met the consumer's request, and consider this rejection to be unwarranted
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below.This is simply not trueThis company kept calling me demanding payment and NEVER sent me anything, even though I requested it and they said they would send documentation to validate the debtPlease provide the documentation you say that you sent that I never received Regards, [redacted] ***
March 20, Revdex.com of Central Indiana N Delaware Street #Indianapolis, IN 46204-ID [redacted] Please accept this letter as sufficient response to an inquiry I received regarding [redacted] on March 15, We at Phoenix Financial Services LLC strive to deliver professional and friendly service to all consumersFurthermore, we respect the laws and the state and federal agencies that oversee complianceI appreciate this issue being brought to my attentionPhoenix Financial Services LLC is a third party collection agencyUpon review of your inquiry, I determined that the following concern was raised: ? The consumer states that this is not his account? The consumer states the account has been previously disputedI personally conducted an internal investigation, which consisted of the following: ? I reviewed this file as well as all notes that are associated with the file? I reviewed the call recordings, and forwarded them to executive for further reviewUpon conclusion of my internal investigation, I determined the following: ? As stated in the consumer’s complaint, this account has been disputed and properly documented as such? We have sent verification of debt letters to the consumer, the consumer has provided no proof that his identity differs from the identification made in these letters? The consumer verified on a recorded line that we are speaking to the correct party? The account has been placed in dispute holdIf the consumer is claiming identity theft, proof can be sent to [email protected] hope that this sufficiently addresses your concerns; however, I encourage you to contact me at je [redacted] @phoenixfinancialsvcs.com if I can be of further assistanceFederal law requires me to inform you that this communication is from a debt collectorSincerely, Justin E [redacted] , CompliancePO Box 361450; Indianapolis, IN | 855-342-
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] ***
Please accept this letter as sufficient response to an inquiry I received regarding [redacted] on January 27, We at Phoenix Financial Services LLC strive to deliver professional and friendly service to all consumersFurthermore, we respect the laws and the state and federal agencies that oversee complianceI appreciate this issue being brought to my attention Phoenix Financial Services LLC is a third party collection agency Upon review of your inquiry, I determined that the following concern was raised: Mr [redacted] states the hospital account has been paid Mr [redacted] states insurance has sent a document stating the account was paid Mr [redacted] wishes to receive no further communications from this agency I personally conducted an internal investigation, which consisted of the following: I reviewed this file as well as all notes that are associated with the file I also spoke with the Client regarding information in their internal files Upon conclusion of my internal investigation, I determined the following: The account in this office is for the emergency room physician group, which is separate from and bills separate from the hospitalThe client does not show payment received on the accountProof of payment can be sent to [email protected] for review The client does show insurance was billed but no response or payment was received on the accountNo letter has been received stating the account for the physician group is paidThe letter can be sent to [email protected] for review I have requested verification of the debt from the Client to be sent for the consumer’s review; the account will then remain in a hold and will receive no further communications from this office I hope that this sufficiently addresses your concerns; however, I encourage you to contact me at 855-342-if I can be of further assistanceCalls may be monitored or recorded for quality and compliance purposes Federal law requires me to inform you that this communication is from a debt collector and any information obtained may be used to collect the debt Sincerely, Kimberly [redacted]