In order to provide a good consumer experience I have submitted a delete request to the credit bureaus However, the rest of the consumer's complaint has been completely addressed, and we request that this matter be closed
Please find attached our response.Thank you, Kimberly E***Phoenix Financial Services LLCAugust 16, Revdex.com of Central Indiana N Delaware Street #Indianapolis, IN 46204-ID *** Ms***, Please accept this letter as sufficient response to an inquiry I received regarding *** *** on August 16, We at Phoenix Financial Services LLC strive to deliver professional and friendly service to all consumersFurthermore, we respect the laws and the state and federal agencies that oversee complianceI appreciate this issue being brought to my attentionPhoenix Financial Services LLC is a third party collection agencyUpon review of your inquiry, I determined that the following concern was raised: ? The consumer states they had financial assistance and the accounts were removed as such previously? The consumer states no notice was given regarding the accountsI personally conducted an internal investigation, which consisted of the following: ? I reviewed this file as well as all notes that are associated with the file? I also spoke with the Client regarding information in their internal filesUpon conclusion of my internal investigation, I determined the following: ? I have sent the account to client to investigate with the original creditor as there is no indication of a write-off on the file? The account has been placed in a hold status until resolved with the original creditor? The original validation letter was sent on 6/23/I hope that this sufficiently addresses your concerns; however, I encourage you to contact me at 855-342-if I can be of further assistanceCalls may be monitored or recorded for quality and compliance purposesFederal law requires me to inform you that this communication is from a debt collectorSincerely, Kimberly E***, CompliancePO Box 361450; Indianapolis, IN | 855-342-
Please find attached our response Thank you.From: Kimberly E***To: *** ***Cc: Justin E***Subject: Revdex.com Complaint LingoDate: Friday, January 27, 2:17:PMAttachments: image004.pngID of *** We are waiting on a response from our client on this one. I would like to
request additional daysto respond. Thanks and have a great weekend, Kimberly E*** | CCOT: 317-957-| M: 317-750-1274E: ke***@phoenixfinancialsvcs.comW: www.phoenixfinancialsvcs.comThe company accepts no liability for the content of this email, or for the consequences of any actions taken on the basis of the information provided,unless that information is subsequently confirmed in writingIf you are not the intended recipient you are notified that disclosing, copying, distributingor taking any action in reliance on the contents of this information is strictly prohibited
April 6th, Revdex.com of Central Indiana N Delaware Street #Indianapolis, IN 46204-ID *** Please accept this letter as sufficient response to an inquiry I received regarding *** *** on April 5th, We at Phoenix Financial Services LLC strive to deliver professional and friendly service to all consumersFurthermore, we respect the laws and the state and federal agencies that oversee complianceI appreciate this issue being brought to my attentionPhoenix Financial Services LLC is a third party collection agencyUpon review of your inquiry, I determined that the following concern was raised: ? Consumer states we have violated HIPAA lawI personally conducted an internal investigation, which consisted of the following: ? I reviewed this file as well as all notes that are associated with the file? We have forwarded this information to the creditor for reviewUpon conclusion of my internal investigation, I determined the following: ? Upon review of the account and our actions we find no disputes of HIPAA law? We receive only the minimum information we are allowed, by law, in order to collect on accounts? The document referenced in consumer’s complaint was a verification of debtIt was requested by the consumer, and forwarded by us from the creditorI hope that this sufficiently addresses your concerns; however, I encourage you to contact me at je***@phoenixfinancialsvcs.comFederal law requires me to inform you that this communication is from a debt collectorSincerely, Justin E***, CompliancePO Box 361450; Indianapolis, IN | 855-342-
PLEASE SEE OUR RESPONSE
ATTACHEDSeptember 8, Revdex.com of Central Indiana N Delaware Street #Indianapolis, IN 46204-ID *** Please accept this letter as sufficient response to an inquiry I received regarding *** *** on September 5, We at Phoenix Financial Services LLC strive to deliver professional and friendly service to all consumersFurthermore, we respect the laws and the state and federal agencies that oversee complianceI appreciate this issue being brought to my attentionPhoenix Financial Services LLC is a third party collection agencyUpon review of your inquiry, I determined that the following concern was raised: ? Consumer states information was not provided when it was requestedI personally conducted an internal investigation, which consisted of the following: ? I reviewed this file as well as all notes that are associated with the fileUpon conclusion of my internal investigation, I determined the following: ? We received a mailed request for verification on 6/19/? A verification of debt was received from the creditor on 7/12/It was mailed that same day to consumer’s verified address? If consumer would like to submit documentation supporting that this debt is not owed, it can be sent to [email protected] hope that this sufficiently addresses your concerns; however, I encourage you to contact me at je***@phoenixfinancialsvcs.com if I can be of further assistanceFederal law requires me to inform you that this communication is from a debt collectorSincerely, Justin E***, CompliancePO Box 361450; Indianapolis, IN | 855-342-
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I want this removed from my credit/they need to stop reporting itThis was a suicide attempt emergency bill and they're being jerks about it really doesn't help my mental healthMy mom and dad handled all this the insurance was valid and before they could finish the hospital closed up and there was no one to contact for billing. They sold this bill to phoenix that they didn't have a right to sale it wasn't valid and I'm not liable they sold this fake charge off to them.
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this response/resolution is satisfactory to me as long as the deletion to the credit agencies are follow thru withIf not I will re-file my complaint on that alone.
Regards,
*** ***
Please accept this letter as sufficient response to an inquiry I received regarding *** *** on October 26, 2016.We at Phoenix Financial Services LLC strive to deliver professional and friendly service to all consumersFurthermore, we respect the laws and the state and federal agencies that
oversee complianceI appreciate this issue being brought to my attention.Phoenix Financial Services LLC is a third party collection agency.Upon review of your inquiry, I determined that the following concern was raised: The consumer states the date of delinquency was reported improperly to the credit bureaus.I personally conducted an internal investigation, which consisted of the following:I reviewed this file as well as all notes that are associated with the file.I also spoke with the Client regarding information in their internal files.Upon conclusion of my internal investigation, I determined the following:I have pulled the credit bureau reporting and found the date of delinquency, which determines the aging and year drop-off, was accurately reported as the date of the doctor's visitI have attached a copy of the bureau reporting for your verificationThe bureau reports do contain the date we received the account (Date Opened) and the date we last reported information to them (Billing Date), but that is not the date used to determine the above-listed items.The account has been placed in a cease communication statusThere will be no further communications from this agency on this accountI hope that this sufficiently addresses your concerns; however, I encourage you to contact me at 855-342-if I can be of further assistanceCalls may be monitored or recorded for quality and compliance purposes.Federal law requires me to inform you that this communication is from a debt collectorThis communication is being sent as a response to a dispute only and is not an attempt to collect a debt. Sincerely, Kimberly E***, Compliance
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I work in the day and I am unable to answer my phone No mail from Phoenix Fincnical services has been received, we need to confirm my mailing addressI am available after 4pm on weekdays
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I signed the consent not *** *** therefore the bill should be sent to mei always sign the consent
Regards,
*** ***
PLEASE SEE OUR RESPONSE
ATTACHEDJanuary 9, Revdex.com of Central Indiana N Delaware Street #Indianapolis, IN 46204-ID *** Please accept this letter as sufficient response to an inquiry I received regarding *** *** on January 2, We at Phoenix Financial Services LLC strive to deliver professional and friendly service to all consumersFurthermore, we respect the laws and the state and federal agencies that oversee complianceI appreciate this issue being brought to my attentionPhoenix Financial Services LLC is a third party collection agencyUpon review of your inquiry, I determined that the following concern was raised: ? Consumer states that this debt was paid by insurance? Consumer states that the level of care received was not satisfactoryI personally conducted an internal investigation, which consisted of the following: ? I reviewed this file as well as all notes and call recordings that are associated with the fileUpon conclusion of my internal investigation, I determined the following: ? As a third-party debt collection agency we can not speak to the quality of care provided? The consumer is referencing a date of service that does not match our records? We have requested an itemized statement to be mailed to the consumerIt will be mailed to consumer’s verified addressI hope that this sufficiently addresses your concerns; however, I encourage you to contact me at je***@phoenixfinancialsvcs.com if I can be of further assistanceFederal law requires me to inform you that this communication is from a debt collectorSincerely, Justin E***, CompliancePO Box 361450; Indianapolis, IN | 855-342-
Please accept this letter as sufficient response to an inquiry I received regarding *** *** on March 23, 2017.We at Phoenix Financial Services LLC strive to deliver professional and friendly service to all consumersFurthermore, we respect the laws and the state and federal agencies that oversee
complianceI appreciate this issue being brought to my attentionPhoenix Financial Services LLC is a third-party collection agency.Upon review of your inquiry, I determined that the following concern was raised:The consumer states no services were rendered.The consumer states the account was improperly reported to credit in retaliation.The consumer states the representatives were verbally abusive and called the consumer a liar.The consumer states we called after a cease and desist letter was sentI personally conducted an internal investigation, which consisted of the following:I reviewed this file as well as all notes that are associated with the file.I listened to the calls associated with this account.Upon conclusion of my internal investigation, I determined the following:This is the first written correspondence we have received on this account, and we show the account in our system was reported with the service dateCredit reporting is an automatic processThe representatives do not have access to the reporting and are unable to add an account that is not reported to retaliate against a consumerThey are similarly unable to remove credit reporting due to a call.We were unable to locate an instance of the consumer being referred to as "a liar" in the callsProof the account was resolved was requested so we could close the account on our end as we do not own the account.The consumer called to state he sent a cease and desist letter to usWe have not yet received this letterHowever, the representative placed the account in a cease communications status at that time in anticipationAll calls after that time were inbound calls from the consumerIt was explained to the consumer during that call that a cease communication request is not the same as a dispute and does not affect credit reporting.The account was removed from credit reporting by the credit bureaus on 2/19/due to disputes filed directly with the bureausAs such, there is no information being reported currently on the account in our system by this agencyHowever, I have filed a duplicate manual removal request in the interest of consumer serviceThe confirmation for this removal is ***.I hope that this sufficiently addresses your concerns; however, I encourage you to contact me at k***@phoenixfinancialsvcs.com if I can be of further assistance.Federal law requires me to inform you that this communication is from a debt collectorSincerely,Kimberly ***, CompliancePBox 361450; Indianapolis, IN 1855-342-
Thank you, we show the original validation letter sent as required by law on 5/8/notifying the consumer of pending credit reporting. I do not show a call since 7/1/16, and credit reporting was deleted on 7/11/16. I am not sure if this is the correct company or the correct account as
it has already been removed. However, I did send the account to the Chief Operations Officer to review the call. We appreciate the feedback and will address as appropriate.Kimberly E***Phoenix Financial Services LLC
We can not speak for the consumer's mail, or their interaction with it We are not responsible for opening consumer's mail Our responsibility in this matter has been met We request that this complaint be closed
Thank you, the credit reporting has already been deleted, we are simply waiting on the client to pull the account I A letter will be sent once the account is officially closed in our system
Kimberly ***
Phoenix Financial Services LLC
We at Phoenix have requested all the information that we are able to on the consumer's behalf The Verification of Debt was sent on August 7th We have completed our end of this process We can not speak as to the actions of anyone else, or what may or may not have been sent at the origination of this debt
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I just uploaded a screen shot of what is on my credit reportIf you can't locate the account with what I provided, then it needs to be removed from my credit reportHow can you report an account on my credit report and you not find the account in your system after I provide the information you are using to report it?
Regards,
*** ***
PLEASE SEE OUR RESPONSE AND DOCUMENTS
ATTACHEDAugust 10, Revdex.com of Central Indiana N Delaware Street #Indianapolis, IN 46204-ID *** Please accept this letter as sufficient response to an inquiry I received regarding *** *** on August 5, We at Phoenix Financial Services LLC strive to deliver professional and friendly service to all consumersFurthermore, we respect the laws and the state and federal agencies that oversee complianceI appreciate this issue being brought to my attentionPhoenix Financial Services LLC is a third party collection agencyUpon review of your inquiry, I determined that the following concern was raised: ? The consumer states account has not been verifiedI personally conducted an internal investigation, which consisted of the following: ? I reviewed this file as well as all notes that are associated with the fileUpon conclusion of my internal investigation, I determined the following: ? On 6/22/our office received a request for verification from consumerThis request contained a verified address for consumerThis document will be attached with our response? On 7/18/a verification of debt was received from the creditor, and sent to the address that consumer verified? This debt has been verifiedI hope that this sufficiently addresses your concerns; however, I encourage you to contact me at je***@phoenixfinancialsvcs.com if I can be of further assistanceFederal law requires me to inform you that this communication is from a debt collectorSincerely, Justin E***, CompliancePO Box 361450; Indianapolis, IN | 855-342-
PLEASE SEE OUR RESPONSE
ATTACHEDNovember 29, Revdex.com of Central Indiana N Delaware Street #Indianapolis, IN 46204-ID *** Please accept this letter as sufficient response to an inquiry I received regarding *** *** on November 20, We at Phoenix Financial Services LLC strive to deliver professional and friendly service to all consumersFurthermore, we respect the laws and the state and federal agencies that oversee complianceI appreciate this issue being brought to my attentionPhoenix Financial Services LLC is a third party collection agencyUpon review of your inquiry, I determined that the following concern was raised: ? Consumer states debt is not owedI personally conducted an internal investigation, which consisted of the following: ? I reviewed this file as well as all notes that are associated with the file, including the callsUpon conclusion of my internal investigation, I determined the following: ? This account has been closed in our officesI hope that this sufficiently addresses your concerns; however, I encourage you to contact me at je***@phoenixfinancialsvcs.com if I can be of further assistanceFederal law requires me to inform you that this communication is from a debt collectorSincerely, Justin E***, CompliancePO Box 361450; Indianapolis, IN | 855-342-
This is the first communication received on this account regarding a dispute. I sent the complaint to the creditor to review as well. They do show the VA was billed but denied the claim. To attempt to resolve the complaint we have requested deletion of credit reporting and placed
the account in a cease communication status with no further communication from this agency
Kimberly ***
Phoenix Financial Services LLC
In order to provide a good consumer experience I have submitted a delete request to the credit bureaus However, the rest of the consumer's complaint has been completely addressed, and we request that this matter be closed
Please find attached our response.Thank you, Kimberly E***Phoenix Financial Services LLCAugust 16, Revdex.com of Central Indiana N Delaware Street #Indianapolis, IN 46204-ID *** Ms***, Please accept this letter as sufficient response to an inquiry I received regarding *** *** on August 16, We at Phoenix Financial Services LLC strive to deliver professional and friendly service to all consumersFurthermore, we respect the laws and the state and federal agencies that oversee complianceI appreciate this issue being brought to my attentionPhoenix Financial Services LLC is a third party collection agencyUpon review of your inquiry, I determined that the following concern was raised: ? The consumer states they had financial assistance and the accounts were removed as such previously? The consumer states no notice was given regarding the accountsI personally conducted an internal investigation, which consisted of the following: ? I reviewed this file as well as all notes that are associated with the file? I also spoke with the Client regarding information in their internal filesUpon conclusion of my internal investigation, I determined the following: ? I have sent the account to client to investigate with the original creditor as there is no indication of a write-off on the file? The account has been placed in a hold status until resolved with the original creditor? The original validation letter was sent on 6/23/I hope that this sufficiently addresses your concerns; however, I encourage you to contact me at 855-342-if I can be of further assistanceCalls may be monitored or recorded for quality and compliance purposesFederal law requires me to inform you that this communication is from a debt collectorSincerely, Kimberly E***, CompliancePO Box 361450; Indianapolis, IN | 855-342-
Please find attached our response Thank you.From: Kimberly E***To: *** ***Cc: Justin E***Subject: Revdex.com Complaint LingoDate: Friday, January 27, 2:17:PMAttachments: image004.pngID of *** We are waiting on a response from our client on this one. I would like to
request additional daysto respond. Thanks and have a great weekend, Kimberly E*** | CCOT: 317-957-| M: 317-750-1274E: ke***@phoenixfinancialsvcs.comW: www.phoenixfinancialsvcs.comThe company accepts no liability for the content of this email, or for the consequences of any actions taken on the basis of the information provided,unless that information is subsequently confirmed in writingIf you are not the intended recipient you are notified that disclosing, copying, distributingor taking any action in reliance on the contents of this information is strictly prohibited
April 6th, Revdex.com of Central Indiana N Delaware Street #Indianapolis, IN 46204-ID *** Please accept this letter as sufficient response to an inquiry I received regarding *** *** on April 5th, We at Phoenix Financial Services LLC strive to deliver professional and friendly service to all consumersFurthermore, we respect the laws and the state and federal agencies that oversee complianceI appreciate this issue being brought to my attentionPhoenix Financial Services LLC is a third party collection agencyUpon review of your inquiry, I determined that the following concern was raised: ? Consumer states we have violated HIPAA lawI personally conducted an internal investigation, which consisted of the following: ? I reviewed this file as well as all notes that are associated with the file? We have forwarded this information to the creditor for reviewUpon conclusion of my internal investigation, I determined the following: ? Upon review of the account and our actions we find no disputes of HIPAA law? We receive only the minimum information we are allowed, by law, in order to collect on accounts? The document referenced in consumer’s complaint was a verification of debtIt was requested by the consumer, and forwarded by us from the creditorI hope that this sufficiently addresses your concerns; however, I encourage you to contact me at je***@phoenixfinancialsvcs.comFederal law requires me to inform you that this communication is from a debt collectorSincerely, Justin E***, CompliancePO Box 361450; Indianapolis, IN | 855-342-
PLEASE SEE OUR RESPONSE
ATTACHEDSeptember 8, Revdex.com of Central Indiana N Delaware Street #Indianapolis, IN 46204-ID *** Please accept this letter as sufficient response to an inquiry I received regarding *** *** on September 5, We at Phoenix Financial Services LLC strive to deliver professional and friendly service to all consumersFurthermore, we respect the laws and the state and federal agencies that oversee complianceI appreciate this issue being brought to my attentionPhoenix Financial Services LLC is a third party collection agencyUpon review of your inquiry, I determined that the following concern was raised: ? Consumer states information was not provided when it was requestedI personally conducted an internal investigation, which consisted of the following: ? I reviewed this file as well as all notes that are associated with the fileUpon conclusion of my internal investigation, I determined the following: ? We received a mailed request for verification on 6/19/? A verification of debt was received from the creditor on 7/12/It was mailed that same day to consumer’s verified address? If consumer would like to submit documentation supporting that this debt is not owed, it can be sent to [email protected] hope that this sufficiently addresses your concerns; however, I encourage you to contact me at je***@phoenixfinancialsvcs.com if I can be of further assistanceFederal law requires me to inform you that this communication is from a debt collectorSincerely, Justin E***, CompliancePO Box 361450; Indianapolis, IN | 855-342-
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I want this removed from my credit/they need to stop reporting itThis was a suicide attempt emergency bill and they're being jerks about it really doesn't help my mental healthMy mom and dad handled all this the insurance was valid and before they could finish the hospital closed up and there was no one to contact for billing. They sold this bill to phoenix that they didn't have a right to sale it wasn't valid and I'm not liable they sold this fake charge off to them.
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this response/resolution is satisfactory to me as long as the deletion to the credit agencies are follow thru withIf not I will re-file my complaint on that alone.
Regards,
*** ***
Please accept this letter as sufficient response to an inquiry I received regarding *** *** on October 26, 2016.We at Phoenix Financial Services LLC strive to deliver professional and friendly service to all consumersFurthermore, we respect the laws and the state and federal agencies that
oversee complianceI appreciate this issue being brought to my attention.Phoenix Financial Services LLC is a third party collection agency.Upon review of your inquiry, I determined that the following concern was raised: The consumer states the date of delinquency was reported improperly to the credit bureaus.I personally conducted an internal investigation, which consisted of the following:I reviewed this file as well as all notes that are associated with the file.I also spoke with the Client regarding information in their internal files.Upon conclusion of my internal investigation, I determined the following:I have pulled the credit bureau reporting and found the date of delinquency, which determines the aging and year drop-off, was accurately reported as the date of the doctor's visitI have attached a copy of the bureau reporting for your verificationThe bureau reports do contain the date we received the account (Date Opened) and the date we last reported information to them (Billing Date), but that is not the date used to determine the above-listed items.The account has been placed in a cease communication statusThere will be no further communications from this agency on this accountI hope that this sufficiently addresses your concerns; however, I encourage you to contact me at 855-342-if I can be of further assistanceCalls may be monitored or recorded for quality and compliance purposes.Federal law requires me to inform you that this communication is from a debt collectorThis communication is being sent as a response to a dispute only and is not an attempt to collect a debt. Sincerely, Kimberly E***, Compliance
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I work in the day and I am unable to answer my phone No mail from Phoenix Fincnical services has been received, we need to confirm my mailing addressI am available after 4pm on weekdays
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I signed the consent not *** *** therefore the bill should be sent to mei always sign the consent
Regards,
*** ***
PLEASE SEE OUR RESPONSE
ATTACHEDJanuary 9, Revdex.com of Central Indiana N Delaware Street #Indianapolis, IN 46204-ID *** Please accept this letter as sufficient response to an inquiry I received regarding *** *** on January 2, We at Phoenix Financial Services LLC strive to deliver professional and friendly service to all consumersFurthermore, we respect the laws and the state and federal agencies that oversee complianceI appreciate this issue being brought to my attentionPhoenix Financial Services LLC is a third party collection agencyUpon review of your inquiry, I determined that the following concern was raised: ? Consumer states that this debt was paid by insurance? Consumer states that the level of care received was not satisfactoryI personally conducted an internal investigation, which consisted of the following: ? I reviewed this file as well as all notes and call recordings that are associated with the fileUpon conclusion of my internal investigation, I determined the following: ? As a third-party debt collection agency we can not speak to the quality of care provided? The consumer is referencing a date of service that does not match our records? We have requested an itemized statement to be mailed to the consumerIt will be mailed to consumer’s verified addressI hope that this sufficiently addresses your concerns; however, I encourage you to contact me at je***@phoenixfinancialsvcs.com if I can be of further assistanceFederal law requires me to inform you that this communication is from a debt collectorSincerely, Justin E***, CompliancePO Box 361450; Indianapolis, IN | 855-342-
Please accept this letter as sufficient response to an inquiry I received regarding *** *** on March 23, 2017.We at Phoenix Financial Services LLC strive to deliver professional and friendly service to all consumersFurthermore, we respect the laws and the state and federal agencies that oversee
complianceI appreciate this issue being brought to my attentionPhoenix Financial Services LLC is a third-party collection agency.Upon review of your inquiry, I determined that the following concern was raised:The consumer states no services were rendered.The consumer states the account was improperly reported to credit in retaliation.The consumer states the representatives were verbally abusive and called the consumer a liar.The consumer states we called after a cease and desist letter was sentI personally conducted an internal investigation, which consisted of the following:I reviewed this file as well as all notes that are associated with the file.I listened to the calls associated with this account.Upon conclusion of my internal investigation, I determined the following:This is the first written correspondence we have received on this account, and we show the account in our system was reported with the service dateCredit reporting is an automatic processThe representatives do not have access to the reporting and are unable to add an account that is not reported to retaliate against a consumerThey are similarly unable to remove credit reporting due to a call.We were unable to locate an instance of the consumer being referred to as "a liar" in the callsProof the account was resolved was requested so we could close the account on our end as we do not own the account.The consumer called to state he sent a cease and desist letter to usWe have not yet received this letterHowever, the representative placed the account in a cease communications status at that time in anticipationAll calls after that time were inbound calls from the consumerIt was explained to the consumer during that call that a cease communication request is not the same as a dispute and does not affect credit reporting.The account was removed from credit reporting by the credit bureaus on 2/19/due to disputes filed directly with the bureausAs such, there is no information being reported currently on the account in our system by this agencyHowever, I have filed a duplicate manual removal request in the interest of consumer serviceThe confirmation for this removal is ***.I hope that this sufficiently addresses your concerns; however, I encourage you to contact me at k***@phoenixfinancialsvcs.com if I can be of further assistance.Federal law requires me to inform you that this communication is from a debt collectorSincerely,Kimberly ***, CompliancePBox 361450; Indianapolis, IN 1855-342-
Thank you, we show the original validation letter sent as required by law on 5/8/notifying the consumer of pending credit reporting. I do not show a call since 7/1/16, and credit reporting was deleted on 7/11/16. I am not sure if this is the correct company or the correct account as
it has already been removed. However, I did send the account to the Chief Operations Officer to review the call. We appreciate the feedback and will address as appropriate.Kimberly E***Phoenix Financial Services LLC
We can not speak for the consumer's mail, or their interaction with it We are not responsible for opening consumer's mail Our responsibility in this matter has been met We request that this complaint be closed
Thank you, the credit reporting has already been deleted, we are simply waiting on the client to pull the account I A letter will be sent once the account is officially closed in our system
Kimberly ***
Phoenix Financial Services LLC
We at Phoenix have requested all the information that we are able to on the consumer's behalf The Verification of Debt was sent on August 7th We have completed our end of this process We can not speak as to the actions of anyone else, or what may or may not have been sent at the origination of this debt
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I just uploaded a screen shot of what is on my credit reportIf you can't locate the account with what I provided, then it needs to be removed from my credit reportHow can you report an account on my credit report and you not find the account in your system after I provide the information you are using to report it?
Regards,
*** ***
PLEASE SEE OUR RESPONSE AND DOCUMENTS
ATTACHEDAugust 10, Revdex.com of Central Indiana N Delaware Street #Indianapolis, IN 46204-ID *** Please accept this letter as sufficient response to an inquiry I received regarding *** *** on August 5, We at Phoenix Financial Services LLC strive to deliver professional and friendly service to all consumersFurthermore, we respect the laws and the state and federal agencies that oversee complianceI appreciate this issue being brought to my attentionPhoenix Financial Services LLC is a third party collection agencyUpon review of your inquiry, I determined that the following concern was raised: ? The consumer states account has not been verifiedI personally conducted an internal investigation, which consisted of the following: ? I reviewed this file as well as all notes that are associated with the fileUpon conclusion of my internal investigation, I determined the following: ? On 6/22/our office received a request for verification from consumerThis request contained a verified address for consumerThis document will be attached with our response? On 7/18/a verification of debt was received from the creditor, and sent to the address that consumer verified? This debt has been verifiedI hope that this sufficiently addresses your concerns; however, I encourage you to contact me at je***@phoenixfinancialsvcs.com if I can be of further assistanceFederal law requires me to inform you that this communication is from a debt collectorSincerely, Justin E***, CompliancePO Box 361450; Indianapolis, IN | 855-342-
PLEASE SEE OUR RESPONSE
ATTACHEDNovember 29, Revdex.com of Central Indiana N Delaware Street #Indianapolis, IN 46204-ID *** Please accept this letter as sufficient response to an inquiry I received regarding *** *** on November 20, We at Phoenix Financial Services LLC strive to deliver professional and friendly service to all consumersFurthermore, we respect the laws and the state and federal agencies that oversee complianceI appreciate this issue being brought to my attentionPhoenix Financial Services LLC is a third party collection agencyUpon review of your inquiry, I determined that the following concern was raised: ? Consumer states debt is not owedI personally conducted an internal investigation, which consisted of the following: ? I reviewed this file as well as all notes that are associated with the file, including the callsUpon conclusion of my internal investigation, I determined the following: ? This account has been closed in our officesI hope that this sufficiently addresses your concerns; however, I encourage you to contact me at je***@phoenixfinancialsvcs.com if I can be of further assistanceFederal law requires me to inform you that this communication is from a debt collectorSincerely, Justin E***, CompliancePO Box 361450; Indianapolis, IN | 855-342-
This is the first communication received on this account regarding a dispute. I sent the complaint to the creditor to review as well. They do show the VA was billed but denied the claim. To attempt to resolve the complaint we have requested deletion of credit reporting and placed
the account in a cease communication status with no further communication from this agency
Kimberly ***
Phoenix Financial Services LLC