Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below [If you are rejecting the business's response please enter your rejection comments here.] I received phone calls back however they did not leave ext I had to go through the customer service and explain this situation I was told I would get a call back I could not call back in a speak with the supervisor directly I had to start the process over However the first times I called in no one called me back or left a message I purchased my vacuum in April The button on the vacuum for the brush does not work - not the brush I am not sure why the whole vacuum needs to be replaced and the body cannot be sent When I purchased the vacuum at their number I was told I would have the year VIP warranty Now because the whole vacuum has to be replaced after months of use even though I have had the vacuum for months - months not being able to use the vacuum due to the back order of the brush that I did not need and it did not work, the year warranty is going awayI now have a year warranty - if anything else goes wrong I can return the vacuum at my expense get it repaired Because I have not had the vacuum a year - why would the warranty go away after only a few months Why would they need to replace the whole vacuum and not just the body that is not working I have only had the vacuum working for months ? Regards, [redacted]
We are sorry to hear that you have had this experience with your Shark orderI have left you a detailed voice mail message asking that you please call me directly for further resolveI look forward to working with you to resolve this matter
Good Day Ms [redacted] ,We are sorry to hear that you have had a negative experience with our coupon codePlease note, the coupon can only be applied to the one linked to the form in the emailPlease go to [redacted] as this SKU is unique to this promo and isn’t accessible through our storefront.We hope that this resolves the matter for youIf you should have any questions please do not hesitate to contact us directly for immediate assistanceWe can be reached at 1- [redacted] Monday-Friday, 8am-10pm EST and Saturday, 9am-6pm EST.Best Regards, [redacted] on behalf ofSharkNinEscalations Team
Good Day Ms [redacted] ,We are sorry to hear that you have had this experience as customer experience is extremely important to us here at SharkNinja.In an effort to resolve the matter for you and due to the description of the issue with your Ninwe have made arrangements to send you a *** prepaid return label via emailYou should receive the label via email within the hourPlease place your NinUltimate Compact Drink System in a box, print your label and tape it to the outside of the boxOnce complete, please drop the package off at your local ***In the meantime, we have issued a brand new replacement NinUltimate Compact Drink System at no charge to youWe ask that you allow 3-business days.We hope that this resolves the matter to your satisfactionIf you should have any questions, please do not hesitate to contact me directlyBest Regards, [redacted] on behalf ofSharkNinEscalations Team1- [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] the company thinks that by just running a clean cycle this will eliminate the problem, it did not I have received the instructions and that did not resolve the issue No I do not accept the company's response Regards, [redacted] ***
Revdex.com:Thank you for helping to resolve this situationI do not have mind paying for the blender in another secure form of payment and am still willing to if they want to set something up like thatI am, however, glad at their generosity and desire to build costumer goodwill by saying that they will let me have it free of chargeI truly feel badly that they did not get their payment for the blenderIf they want me to have it as a complimentary blender, as they stated, and not accept another form of payment, than that works for me I guessI am truly thankful to Shark Ninfor their generosity! I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] My bank is sending me the last bank statement showing this deduction because May is as far back as my computer will go on my bank statementsShark has received payments, that is why they are asking for more payments! When I ordered this vacuum I told the lady their website states payments, not 7, so she told me she would take payments since that is what their website showed and they canceled my warranty saying I owe more paymentWhy would I pay the an additional $for a broken machine they will not warrant? Then they want me to pay shipping there and back totaling $for shipping, this is more than half of the cost of the vacuum! This company has complaints all over the internet for them doing the same thing to other customersThis is a very crooked and corrupt company Regards, [redacted] ***
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] ]this is the standard policy but this is not only the second defective product in addition your representative gave the wrong information so now I am stuck until the 8th defective product and I will have spent over $you should have told me I could return to [redacted] you steered me wrong and gave me a defective product you should let me return this item finally I don't want another product from you Regards, [redacted]
Ms [redacted] ,We hope that you do find a resolutionAs previously explained, the best way to resolve this is to call [redacted] directly at [redacted] If you should have any questions or concerns related to your NinBlender please feel free to contact us.Regards,Euro-Pro Escalations Team [redacted]
Good day Ms***,We are sorry to hear that you are having a negative experience with your Shark Ion Flex Duo Clean Vacuum as customer experience is our highest priority.We will reach out to you by phone to investigate the concerns you are having with your vacuum and offer additional assistanceIn the event we can not resolve the matter over the phone by troubleshooting the issue we will offer a warranty optionPlease note, shipping is a third party charge and is non refundable.We look forward to working with you to come to a resolve in this matterBest Regards, [redacted] on behalf ofSharkNinEscalations Team
Mr***,We sincerely apologize for any delay in our response to your email attemptsWe are sorry to hear that you are have trouble with your Shark vacuumOften times these things can be resolved over the phoneFor immediate assistance please contact us directly at [redacted] Our agents are standing by ready to assist you.Again, we apologize for the experience you had in trying to reach us and we look forward to resolving the matter for youRegards,SharkNinEscalations Team
Good Day Mr [redacted] ,We are sorry to hear that you are dissatisfied with your warranty termsIn an effort to clear up any misunderstandings we have attached the warranty terms for your BL492W for your reviewThis information is located on the last page in your owner's manual which was provided in the box with your NinBlenderIf you should have any questions regarding your warranty terms, please do not hesitate to contact us directlyBest Regards, [redacted] on behalf of SharkNinEscalations Team
Ms[redacted] ,We appologize for the delay in receiving your refundOur records indicate that we had originally attempted to refund the account used to place the order but were unsuccessfulWe could not process the refund to the [redacted] account on fileThis kept the refund pending for quite some timeWe then had no choice but to process the refund by check insteadThe check was approved on 03/02/You should receive it in the mail shortlyWe appologixe for any inconvenience this may have caused you.Should you have any questions please do not hesitate to contact us.Regards, [redacted] Euro-Pro Escalations Team
Under standard warranty practice, in the event a SharkNincustomer care representative cannot resolve the matter over the phone we will ask the consumer to return the product in question, prepaid for repair or replacementIf the product is found to be defective in material or workmanship, SharkNinwill repair or replace the product free of chargeProof of purchase is required and a fee of $will apply to cover the cost of return freightIf you should have any questions or concerns regarding your warranty terms, please do not hesitate to contact me directly Best Regards, [redacted] on behalf of SharkNinEscalations Team
Mr [redacted] ,Unfortunately, once an order is flagged and canceled as a preventative measure, it can not be placed again via SharkNindirectlyWhile we can not share the details in an effort to maintain the security of both parties, we can share that this order was not flagged because of a minor typoPlease feel free to make your purchase via your local retailerWe appreciate your understanding and look forward to serving you in the futureBest Regards, [redacted] on behalf ofSharkNinEscalations Team [redacted]
Good Day Mr***- [redacted] ,We are sorry to hear that you've had a negative experience with your Shark Navigator as customer experience is extremely important to us here at SharkNinja.Please email your sales receipt to [email protected] and we will be happy to refund you the purchase price of your new Shark vacuum via checkPlease include your full name and customer reference number ( [redacted] ) in your email.Again, we apologize for the experience and any inconvenience this may have caused youWe hope that this resolves the matter to your satisfaction.If we can be of further assistance please do not hesitate to contact us directly.Best Regards, [redacted] on behalf of SharkNinEscalations Team###-###-####
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolvedI received a replacement vacuum and am satisfied Regards, [redacted] ***
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted] ***
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted] ***
I want to return the vacuum which is wanted to do to begin withShark has gone in circles from the beginningI do not believe that I will get a refund if I pay more money to have my account hold removedYou will simply say it is past the return date once you have my moneyThis is the run around that I have been given from the beginningWhat will happen to tif I ship it back at my own expense? Your response us not acceptable or reasonable or good customer serviceRevdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Regards, [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below [If you are rejecting the business's response please enter your rejection comments here.] I received phone calls back however they did not leave ext I had to go through the customer service and explain this situation I was told I would get a call back I could not call back in a speak with the supervisor directly I had to start the process over However the first times I called in no one called me back or left a message I purchased my vacuum in April The button on the vacuum for the brush does not work - not the brush I am not sure why the whole vacuum needs to be replaced and the body cannot be sent When I purchased the vacuum at their number I was told I would have the year VIP warranty Now because the whole vacuum has to be replaced after months of use even though I have had the vacuum for months - months not being able to use the vacuum due to the back order of the brush that I did not need and it did not work, the year warranty is going awayI now have a year warranty - if anything else goes wrong I can return the vacuum at my expense get it repaired Because I have not had the vacuum a year - why would the warranty go away after only a few months Why would they need to replace the whole vacuum and not just the body that is not working I have only had the vacuum working for months ? Regards, [redacted]
We are sorry to hear that you have had this experience with your Shark orderI have left you a detailed voice mail message asking that you please call me directly for further resolveI look forward to working with you to resolve this matter
Good Day Ms [redacted] ,We are sorry to hear that you have had a negative experience with our coupon codePlease note, the coupon can only be applied to the one linked to the form in the emailPlease go to [redacted] as this SKU is unique to this promo and isn’t accessible through our storefront.We hope that this resolves the matter for youIf you should have any questions please do not hesitate to contact us directly for immediate assistanceWe can be reached at 1- [redacted] Monday-Friday, 8am-10pm EST and Saturday, 9am-6pm EST.Best Regards, [redacted] on behalf ofSharkNinEscalations Team
Good Day Ms [redacted] ,We are sorry to hear that you have had this experience as customer experience is extremely important to us here at SharkNinja.In an effort to resolve the matter for you and due to the description of the issue with your Ninwe have made arrangements to send you a *** prepaid return label via emailYou should receive the label via email within the hourPlease place your NinUltimate Compact Drink System in a box, print your label and tape it to the outside of the boxOnce complete, please drop the package off at your local ***In the meantime, we have issued a brand new replacement NinUltimate Compact Drink System at no charge to youWe ask that you allow 3-business days.We hope that this resolves the matter to your satisfactionIf you should have any questions, please do not hesitate to contact me directlyBest Regards, [redacted] on behalf ofSharkNinEscalations Team1- [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] the company thinks that by just running a clean cycle this will eliminate the problem, it did not I have received the instructions and that did not resolve the issue No I do not accept the company's response Regards, [redacted] ***
Revdex.com:Thank you for helping to resolve this situationI do not have mind paying for the blender in another secure form of payment and am still willing to if they want to set something up like thatI am, however, glad at their generosity and desire to build costumer goodwill by saying that they will let me have it free of chargeI truly feel badly that they did not get their payment for the blenderIf they want me to have it as a complimentary blender, as they stated, and not accept another form of payment, than that works for me I guessI am truly thankful to Shark Ninfor their generosity! I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] My bank is sending me the last bank statement showing this deduction because May is as far back as my computer will go on my bank statementsShark has received payments, that is why they are asking for more payments! When I ordered this vacuum I told the lady their website states payments, not 7, so she told me she would take payments since that is what their website showed and they canceled my warranty saying I owe more paymentWhy would I pay the an additional $for a broken machine they will not warrant? Then they want me to pay shipping there and back totaling $for shipping, this is more than half of the cost of the vacuum! This company has complaints all over the internet for them doing the same thing to other customersThis is a very crooked and corrupt company Regards, [redacted] ***
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] ]this is the standard policy but this is not only the second defective product in addition your representative gave the wrong information so now I am stuck until the 8th defective product and I will have spent over $you should have told me I could return to [redacted] you steered me wrong and gave me a defective product you should let me return this item finally I don't want another product from you Regards, [redacted]
Ms [redacted] ,We hope that you do find a resolutionAs previously explained, the best way to resolve this is to call [redacted] directly at [redacted] If you should have any questions or concerns related to your NinBlender please feel free to contact us.Regards,Euro-Pro Escalations Team [redacted]
Good day Ms***,We are sorry to hear that you are having a negative experience with your Shark Ion Flex Duo Clean Vacuum as customer experience is our highest priority.We will reach out to you by phone to investigate the concerns you are having with your vacuum and offer additional assistanceIn the event we can not resolve the matter over the phone by troubleshooting the issue we will offer a warranty optionPlease note, shipping is a third party charge and is non refundable.We look forward to working with you to come to a resolve in this matterBest Regards, [redacted] on behalf ofSharkNinEscalations Team
Mr***,We sincerely apologize for any delay in our response to your email attemptsWe are sorry to hear that you are have trouble with your Shark vacuumOften times these things can be resolved over the phoneFor immediate assistance please contact us directly at [redacted] Our agents are standing by ready to assist you.Again, we apologize for the experience you had in trying to reach us and we look forward to resolving the matter for youRegards,SharkNinEscalations Team
Good Day Mr [redacted] ,We are sorry to hear that you are dissatisfied with your warranty termsIn an effort to clear up any misunderstandings we have attached the warranty terms for your BL492W for your reviewThis information is located on the last page in your owner's manual which was provided in the box with your NinBlenderIf you should have any questions regarding your warranty terms, please do not hesitate to contact us directlyBest Regards, [redacted] on behalf of SharkNinEscalations Team
Ms[redacted] ,We appologize for the delay in receiving your refundOur records indicate that we had originally attempted to refund the account used to place the order but were unsuccessfulWe could not process the refund to the [redacted] account on fileThis kept the refund pending for quite some timeWe then had no choice but to process the refund by check insteadThe check was approved on 03/02/You should receive it in the mail shortlyWe appologixe for any inconvenience this may have caused you.Should you have any questions please do not hesitate to contact us.Regards, [redacted] Euro-Pro Escalations Team
Under standard warranty practice, in the event a SharkNincustomer care representative cannot resolve the matter over the phone we will ask the consumer to return the product in question, prepaid for repair or replacementIf the product is found to be defective in material or workmanship, SharkNinwill repair or replace the product free of chargeProof of purchase is required and a fee of $will apply to cover the cost of return freightIf you should have any questions or concerns regarding your warranty terms, please do not hesitate to contact me directly Best Regards, [redacted] on behalf of SharkNinEscalations Team
Mr [redacted] ,Unfortunately, once an order is flagged and canceled as a preventative measure, it can not be placed again via SharkNindirectlyWhile we can not share the details in an effort to maintain the security of both parties, we can share that this order was not flagged because of a minor typoPlease feel free to make your purchase via your local retailerWe appreciate your understanding and look forward to serving you in the futureBest Regards, [redacted] on behalf ofSharkNinEscalations Team [redacted]
Good Day Mr***- [redacted] ,We are sorry to hear that you've had a negative experience with your Shark Navigator as customer experience is extremely important to us here at SharkNinja.Please email your sales receipt to [email protected] and we will be happy to refund you the purchase price of your new Shark vacuum via checkPlease include your full name and customer reference number ( [redacted] ) in your email.Again, we apologize for the experience and any inconvenience this may have caused youWe hope that this resolves the matter to your satisfaction.If we can be of further assistance please do not hesitate to contact us directly.Best Regards, [redacted] on behalf of SharkNinEscalations Team###-###-####
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolvedI received a replacement vacuum and am satisfied Regards, [redacted] ***
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted] ***
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted] ***
I want to return the vacuum which is wanted to do to begin withShark has gone in circles from the beginningI do not believe that I will get a refund if I pay more money to have my account hold removedYou will simply say it is past the return date once you have my moneyThis is the run around that I have been given from the beginningWhat will happen to tif I ship it back at my own expense? Your response us not acceptable or reasonable or good customer serviceRevdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Regards, [redacted]