Ms [redacted] ,We are sorry to hear that you have this experience with your SharkNinorder and refundAs discussed by phone today, we have processed the refund to your [redacted] account today in the amount of $We sincerely apologize for the delay and any inconvenience this may have caused you.Should you require additional assistance please do not hesitate to contact me directlyRegards,SharkNinEscalations Team [redacted]
Ms***,We are truly sorry that you are dissatisfied with SharkNinja's credit card policyUnfortunately, our hands are tiedIn this case we can simply refer you to your local retail store should you wish to purchase a SharkNinproduct Regards,SharkNinEscalations Team
Mr [redacted] ***,We are sorry to hear that you have had this experience with your Shark IronI have attached the warranty terms & use and care instructions located in your owners manual for your recordsShould you be outside your warranty term you can return the iron to us for repair or replacement at your costWe also have several programs in place to assist you when your warranty term runs its coursePlease contact us for further detailsWe are here to help.Regards,SharkNinjaEscalations Team [redacted]
Ms***,Once again, We are sorry you are dissatisfied with the warranty repair processIn order for us to better assist you with your Shark Cordless Vacuum we will ask you to return the vacuum to us for repair or replacement under your warranty termsIf you should have any questions or concerns regarding this process please do not hesitate to contact us directly for further assistance.Regards,SharkNinEscalations Team [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] I am rejecting your business response because [redacted] will not return it and you are the manufacturer and you won’t even exchange it for one that worksCustomer satisfaction is obviously not your highest priorityI will be spreading the word to anyone that will listen that your customer service is the worst I’ve ever seen Regards, [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below This is Not how ANY vacuum has acted while using and this is NOT a pleasant experience There should be no shock when using the vacuum You all should insulate/ground the handle Regards, [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Companies like this one should put consumers first, instead of trying to make money off of defective products When a company manufactures and sells a product that has an unlimited number of parts that could fail, every part that could potentially break should be a "replaceable part." Especially when those parts are on the outside of the unit, and can easily be accessible to the consumer should they need to be replaced after breaking/failingThe particular piece on my unit which broke off, and has caused my sweeper to be unusable unless I push it across the floor with my hands, should never have broken, unless it was made with cheap materialsAs a fairly important part for the operation of the sweeper, this part should be replaceable.While I appreciate the company sending me the warranty information, which my sweeper is not covered by, I find it disgusting that they would expect payment to cover their shipping cost for parts covered under the warranty! I have purchased Shark products in the past, which have also had parts break off, and this is the last time I will ever spend my hard-earned money on any of their products againI prefer to do business with honorable companies who care about their customers, and their product's performance Regards, [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below There was not an offer of a discountI did not talk to anyone who called my number There was a voice mail message (only one) I kept the message I do not have a credit card, but can pay by check Regards, [redacted]
Ms***,We are sorry to hear that you are dissatisfied with your product and services as we take great pride in the warranties we offer our consumersYour file indicates that after troubleshooting the issue with you over the phone we had offered to replace the battery and charging adapter at no charge as a one time gestureThe new battery has shipped as of 06/02/and should arrive shortlyIt is our hope that this resolves the issue for youIf this does not resolve the issue please do not hesitate to contact our escalation team for immediate assistance with sending your Shark Cordless Hand Vac in for repair under the warrantyI have attached the warranty terms for your reviewThe attached was pulled from your owner's manualWithin the terms you will find that Euro-Pro will offer to repair or replace the hand vacuum at no chargeThat being said, shipping is not covered under the warranty.If you should have any questions or concerns related to your warranty terms or repair process, please contact us.Regards,Euro-Pro Escalations Team [redacted]
I received a voicemail from [redacted] from Euro-pro on Friday, March 27thI called her back within minutes & she didn't answer so I left her a messageI have tired to call everyday since Friday & now her voicemail is full so I can't leave a messageWhat do I do now?
Mr [redacted] ,We are very sorry to hear that you have had this experience with your Shark Rocket Ultralite PowerHead VacuumCustomer experience is extremely important to usOur records indicate that since filing this complaint you have been working with our escalations team regarding this vacuum and your experienceWe will ask that you continue to do soShould you have any questions or concerns regarding the process, please do not hesitate to contact us directly at [redacted] We are available to you from Monday-Friday, 8am-10pm EST & Saturday-Sunday, 9am-6pm ESTBest Regards, [redacted] on behalf of SharkNinEscalations Team
Good Day Ms [redacted] , Under standard warranty practice, in the event SharkNincan not resolve the matter over the phone, we will offer a return of your product for repair or replacement at no charge to youWe simply ask that you pay $plus tax for return shippingThis is a third party feeThis information is available in your owner's manual that arrives inside the box with the productIf you should have any questions or concerns regarding your warranty terms, please do not hesitate to contact us directlyWe can be reached at 1- [redacted] , Monday-Friday, 8am-10pm EST or Saturday-Sunday, 9am-6pm EST Best Regards, [redacted] on behalf of SharkNinEscalations Team
Good Day Mr***,Thank you for sending over the additional informationWe will reach out to you shortly to review your optionsWe look forward to working with you in finding a resolveRegards, [redacted] on behalf ofSharkNinEscalations Team
Ms [redacted] ,As discussed via phone yesterday we have arranged to send you a [redacted] pre paid return label for return of the Shark Sweeper at our costI have received your sales receipt via email and will process the refund as promised as soon as the item has been returnedWe will arrange to send a check in the amount of $Please allow 2-weeks from that date for the check to arrive via land mail.Should you have any further questions please do not hesitate to contact me directly.Regards, [redacted] Euro-Pro Escalations Team [redacted] x.***
Good Day Mr***, We are sorry to hear that you have had this experience with your NinCoffee Bar, as customer experience is our highest priorityWe, at SharkNinare proud to offer our consumers best in class warranties on their SharkNinproductsYour NinCoffee Bar, purchased on or around July comes with a year limited warrantyWe have attached a copy of thewarranty for your recordsPlease review your warranty termsUnder standard warranty practice, in the event SharkNincan not resolve the matter over the phone, we will offer a return of your product for repair or replacement at no charge to youWe simply ask that you pay $plus tax for return shippingThis is a third party charge and is non refundableThis information is available in your owner's manual that arrives inside the box with the product(attached) If you should have any questions or concerns regarding your warranty terms, please do not hesitate to let us know Best Regards, [redacted] on behalf of SharkNinEscalations Team
Mr [redacted] , We are sorry to hear that you are dissatisfied with the replacement Shark Rotator Powered Lift-Away TruePetIn an effort to resolve this matter for you we are willing to make a one time exception and offer a refund on your original purchaseTo take advantage of this offer, please refuse delivery of the new vacuum so that it is returned to us for processingFor more information on how to do so please contact FedEx and provide this tracking number [redacted] If the new vacuum has already arrived and you prefer to return it, please return to senderWe will ask that you email your original sales receipt to [email protected] and be sure to include your name and customer reference numberYour cr is [redacted] Once the product and your sales receipt is received we will process the refund via checkPlease allow 12-business days to receive the check in the mail.Should you have any questions or concerns please do not hesitate to contact us directly at [redacted] .Best Regards,Aimee on behalf of SharkNinEscalations Team
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below [If you are rejecting the business's response please enter your rejection comments here.] Regards, [redacted]
Good Day Ms***,We understand your frustrationIn an effort to resolve this matter to your satisfaction we made an exception and offered to send the replacement floor nozzle at no charge to youWe even paid the shippingThis is a one time exception as shipping is a third party charge that we do not coverPlease see warranty terms in your owner's manual.Our records indicate that you had accepted this offer on 01/30/The part shipped same day via [redacted] groundTracking number [redacted] The [redacted] tracking indicates the part was delivered on 02/05/Please confirm this matter is in fact resolved to your satisfactionBest Regards, [redacted] on behalf of SharkNinEscalations Team
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] HelloAttached are pictures that shows the "Free Filters for Life"Regards, [redacted] ***
Ms***,We are sorry to hear that you are dissatisfied with your warranty termsUnder circumstances, in the event we can not resolve the issue over the phone we would require that you return the unit in question for repair or replacement under your warrantyThe shipping is not covered under your warranty agreementPlease review this information in your owner's manual for future referenceIn an effort to resolve this matter, we would like to offer a one time exception and send out a replacement for you at no additional chargeShould your model not be in stock at the time your order is due to ship we will send you a product of equal or greater value.We hope that this resolves the matter for youShould you have any questions please do not hesitate to contact us directly Regards,SharkNinEscalations Team [redacted]
Ms [redacted] ,We are sorry to hear that you have this experience with your SharkNinorder and refundAs discussed by phone today, we have processed the refund to your [redacted] account today in the amount of $We sincerely apologize for the delay and any inconvenience this may have caused you.Should you require additional assistance please do not hesitate to contact me directlyRegards,SharkNinEscalations Team [redacted]
Ms***,We are truly sorry that you are dissatisfied with SharkNinja's credit card policyUnfortunately, our hands are tiedIn this case we can simply refer you to your local retail store should you wish to purchase a SharkNinproduct Regards,SharkNinEscalations Team
Mr [redacted] ***,We are sorry to hear that you have had this experience with your Shark IronI have attached the warranty terms & use and care instructions located in your owners manual for your recordsShould you be outside your warranty term you can return the iron to us for repair or replacement at your costWe also have several programs in place to assist you when your warranty term runs its coursePlease contact us for further detailsWe are here to help.Regards,SharkNinjaEscalations Team [redacted]
Ms***,Once again, We are sorry you are dissatisfied with the warranty repair processIn order for us to better assist you with your Shark Cordless Vacuum we will ask you to return the vacuum to us for repair or replacement under your warranty termsIf you should have any questions or concerns regarding this process please do not hesitate to contact us directly for further assistance.Regards,SharkNinEscalations Team [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] I am rejecting your business response because [redacted] will not return it and you are the manufacturer and you won’t even exchange it for one that worksCustomer satisfaction is obviously not your highest priorityI will be spreading the word to anyone that will listen that your customer service is the worst I’ve ever seen Regards, [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below This is Not how ANY vacuum has acted while using and this is NOT a pleasant experience There should be no shock when using the vacuum You all should insulate/ground the handle Regards, [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Companies like this one should put consumers first, instead of trying to make money off of defective products When a company manufactures and sells a product that has an unlimited number of parts that could fail, every part that could potentially break should be a "replaceable part." Especially when those parts are on the outside of the unit, and can easily be accessible to the consumer should they need to be replaced after breaking/failingThe particular piece on my unit which broke off, and has caused my sweeper to be unusable unless I push it across the floor with my hands, should never have broken, unless it was made with cheap materialsAs a fairly important part for the operation of the sweeper, this part should be replaceable.While I appreciate the company sending me the warranty information, which my sweeper is not covered by, I find it disgusting that they would expect payment to cover their shipping cost for parts covered under the warranty! I have purchased Shark products in the past, which have also had parts break off, and this is the last time I will ever spend my hard-earned money on any of their products againI prefer to do business with honorable companies who care about their customers, and their product's performance Regards, [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below There was not an offer of a discountI did not talk to anyone who called my number There was a voice mail message (only one) I kept the message I do not have a credit card, but can pay by check Regards, [redacted]
Ms***,We are sorry to hear that you are dissatisfied with your product and services as we take great pride in the warranties we offer our consumersYour file indicates that after troubleshooting the issue with you over the phone we had offered to replace the battery and charging adapter at no charge as a one time gestureThe new battery has shipped as of 06/02/and should arrive shortlyIt is our hope that this resolves the issue for youIf this does not resolve the issue please do not hesitate to contact our escalation team for immediate assistance with sending your Shark Cordless Hand Vac in for repair under the warrantyI have attached the warranty terms for your reviewThe attached was pulled from your owner's manualWithin the terms you will find that Euro-Pro will offer to repair or replace the hand vacuum at no chargeThat being said, shipping is not covered under the warranty.If you should have any questions or concerns related to your warranty terms or repair process, please contact us.Regards,Euro-Pro Escalations Team [redacted]
I received a voicemail from [redacted] from Euro-pro on Friday, March 27thI called her back within minutes & she didn't answer so I left her a messageI have tired to call everyday since Friday & now her voicemail is full so I can't leave a messageWhat do I do now?
Mr [redacted] ,We are very sorry to hear that you have had this experience with your Shark Rocket Ultralite PowerHead VacuumCustomer experience is extremely important to usOur records indicate that since filing this complaint you have been working with our escalations team regarding this vacuum and your experienceWe will ask that you continue to do soShould you have any questions or concerns regarding the process, please do not hesitate to contact us directly at [redacted] We are available to you from Monday-Friday, 8am-10pm EST & Saturday-Sunday, 9am-6pm ESTBest Regards, [redacted] on behalf of SharkNinEscalations Team
Good Day Ms [redacted] , Under standard warranty practice, in the event SharkNincan not resolve the matter over the phone, we will offer a return of your product for repair or replacement at no charge to youWe simply ask that you pay $plus tax for return shippingThis is a third party feeThis information is available in your owner's manual that arrives inside the box with the productIf you should have any questions or concerns regarding your warranty terms, please do not hesitate to contact us directlyWe can be reached at 1- [redacted] , Monday-Friday, 8am-10pm EST or Saturday-Sunday, 9am-6pm EST Best Regards, [redacted] on behalf of SharkNinEscalations Team
Good Day Mr***,Thank you for sending over the additional informationWe will reach out to you shortly to review your optionsWe look forward to working with you in finding a resolveRegards, [redacted] on behalf ofSharkNinEscalations Team
Ms [redacted] ,As discussed via phone yesterday we have arranged to send you a [redacted] pre paid return label for return of the Shark Sweeper at our costI have received your sales receipt via email and will process the refund as promised as soon as the item has been returnedWe will arrange to send a check in the amount of $Please allow 2-weeks from that date for the check to arrive via land mail.Should you have any further questions please do not hesitate to contact me directly.Regards, [redacted] Euro-Pro Escalations Team [redacted] x.***
Good Day Mr***, We are sorry to hear that you have had this experience with your NinCoffee Bar, as customer experience is our highest priorityWe, at SharkNinare proud to offer our consumers best in class warranties on their SharkNinproductsYour NinCoffee Bar, purchased on or around July comes with a year limited warrantyWe have attached a copy of thewarranty for your recordsPlease review your warranty termsUnder standard warranty practice, in the event SharkNincan not resolve the matter over the phone, we will offer a return of your product for repair or replacement at no charge to youWe simply ask that you pay $plus tax for return shippingThis is a third party charge and is non refundableThis information is available in your owner's manual that arrives inside the box with the product(attached) If you should have any questions or concerns regarding your warranty terms, please do not hesitate to let us know Best Regards, [redacted] on behalf of SharkNinEscalations Team
Mr [redacted] , We are sorry to hear that you are dissatisfied with the replacement Shark Rotator Powered Lift-Away TruePetIn an effort to resolve this matter for you we are willing to make a one time exception and offer a refund on your original purchaseTo take advantage of this offer, please refuse delivery of the new vacuum so that it is returned to us for processingFor more information on how to do so please contact FedEx and provide this tracking number [redacted] If the new vacuum has already arrived and you prefer to return it, please return to senderWe will ask that you email your original sales receipt to [email protected] and be sure to include your name and customer reference numberYour c
r is [redacted] Once the product and your sales receipt is received we will process the refund via checkPlease allow 12-business days to receive the check in the mail.Should you have any questions or concerns please do not hesitate to contact us directly at [redacted] .Best Regards,Aimee on behalf of SharkNinEscalations Team
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below [If you are rejecting the business's response please enter your rejection comments here.] Regards, [redacted]
Good Day Ms***,We understand your frustrationIn an effort to resolve this matter to your satisfaction we made an exception and offered to send the replacement floor nozzle at no charge to youWe even paid the shippingThis is a one time exception as shipping is a third party charge that we do not coverPlease see warranty terms in your owner's manual.Our records indicate that you had accepted this offer on 01/30/The part shipped same day via [redacted] groundTracking number [redacted] The [redacted] tracking indicates the part was delivered on 02/05/Please confirm this matter is in fact resolved to your satisfactionBest Regards, [redacted] on behalf of SharkNinEscalations Team
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] HelloAttached are pictures that shows the "Free Filters for Life"Regards, [redacted] ***
Ms***,We are sorry to hear that you are dissatisfied with your warranty termsUnder circumstances, in the event we can not resolve the issue over the phone we would require that you return the unit in question for repair or replacement under your warrantyThe shipping is not covered under your warranty agreementPlease review this information in your owner's manual for future referenceIn an effort to resolve this matter, we would like to offer a one time exception and send out a replacement for you at no additional chargeShould your model not be in stock at the time your order is due to ship we will send you a product of equal or greater value.We hope that this resolves the matter for youShould you have any questions please do not hesitate to contact us directly Regards,SharkNinEscalations Team [redacted]