Revdex.com:I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolvedRegards, [redacted]
Good Day Mr [redacted] ,We are sorry to hear that you have had a negative experience with your Shark.As discussed by phone today, we are doing everything that we can to send you the Under appliance wandUnfortunately, the item is on back orderWe have been coordinating with our distribution center to get the part out to you as quickly as we can Best Regards, [redacted] on behalf ofSharkNinEscalations Team
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments belowI find it almost comical that you use the terms 'Express' and 'Rapid' as if it somehow implies a quick turnaroundI called back in the next day after lodging this Revdex.com complaint and was told that I would 'most likely' receive a replacement unit in 6-weeksI'm also very familiar with your terms and conditionsYour first rep told me that my vacuum wasn't covered- because the motor considered a 'part' under the warranty termsFunnyHe told me I would get an upgraded vacuum at $something with 'Express' shippingThanks! I called back, and the 2nd rep told me he'd do me a favor and knock it down to $and upgrade the modelFunnyI could go on and on and on [redacted] the 'supervisor' went as far as hanging up on me- not to mention she was the FIFTH person I spoke withPull the call- I was more than kindI'm still out a vacuum6-weeks is insane.Regards, [redacted] ***
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted]
The business has asked me for some documentation which I will provide Then we will see whether they respond in a way which is satisfactory to me Until then I would like to keep the file open.Thank you, [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below I do feel this is Advertising, regarding the shipping cost, There is nothing on the advertisement that says anything about freight charges other than what the business pays
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below They have not sent the replacement item yet.Regards, [redacted]
Mr***,We are sorry to hear that you have had this experience with your order as customer experience is extremely important to usWe left you a voice mail message today asking that you contact SharkNindirectlyWe would like to resolve this matter for you immediatelyWe can process the payment of the balance owed to the new credit card, less the 20% discount you were originally offered and have you removed from collectionsPlease contact us Monday-Friday, 9am-5pm ESTWe look forward to hearing from youRegards, [redacted] on behalf ofSharkNinEscalations Team
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Please refer to the series of photos that I have submitted regarding the missing parts on this slim profile or slimline vacuum If you need more pictures, please e-mail meI need the missing parts so I can use the vacuum again Those parts should be shipped to: Mr [redacted] , [redacted] [redacted] If you have specific questions about the case, please e-mail them to me at: [redacted] E-mail is the best way to reach me at this time as I am out of the office I may be back in the office after Tuesday of next week Thereafter, you can also attempt to call me [redacted] on September 17, 2017, and after that date I would be happy to explain verbally what I have written to you The vacuum has missing parts If you cannot replace the parts, then send me the latest and most current version of the same type of vacuum or the modern version of that line of vacuum EPso that replacement parts are available if a problem arisesAgain, the best way to reach me at this time is by e-mail Follow the prescription above for telephone call above You can also send your direct contact information to my e-mail address which I will keep on file and reply to when appropriate Regards, Mr [redacted] [redacted]
Ms [redacted] ,We sincerely apologize for the delay in reaching our claims departmentWe are sorry to hear that you have had this experience with your Shark vacuumAs discussed by phone today, we will arrange to have the vacuum returned to us for quality assurance testing by providing a [redacted] pre-paid return label via emailWe have also placed the order to have a new vacuum shipped to the address you confirmed via [redacted] ground serviceYou should receive your replacement vacuum shortlyShould you have any further questions or concerns please do not hesitate to contact usWe appreciate your time in this matter and apologize for any inconvence this may have caused you
Good Day Ms [redacted] ,We are sorry to hear that you have had this experience with your NinCoffee Bar as customer experience is our highest priority.Our records indicate that since this complaint posted a member of our escalation team was able to contact you and suggest a few things to tryIn the event this does not resolve the matter, please do not hesitate to contact us directly.We can be reached at 1- [redacted] , Monday-Friday, 8am-10pm EST or Saturday-Sunday, 9am-6pm ESTBest Regards, [redacted] on behalf ofSharkNinEscalations Team
Good Day Ms***,We will process the replacement floor nozzle as promisedWe will ask you to allow 3-business days for the part to arrive to the address listed on fileShould you have any additional questions, please contact us directly for immediate assistance Best Regards, [redacted] on behalf ofSharkNinEscalations Team
Ms [redacted] ,We are truly sorry to hear that you are dissatisfied with your Shark Rotator Powered Lift Away vacuumIf you find that this vacuum is not a good fit for you given your condition please feel free to return the order to us for a full refundWe would be happy to make a one time exception and offer to refund you the original shipping costFor immediate assistance with returning the order please contact us directly at [redacted] We thank you for being a loyal SharkNincustomer and we hope to do business with you again in the near futureRegards,SharkNinEscalations Team
Good Day Ms***,Please confirm that on 04/14/you received the detailed cleaning instructionsThe clean light means that calcium build up inside the machine may effect the taste of your coffee and therefore it is time to run a clean cyclePlease follow the instructions provided as this will certainly resolve the matter for you.If this does not resolve the matter for you we will ask that you contact SharkNindirectly to let us knowWe are happy to offer additional assistanceOur customer care department can be reached by phone at [redacted] from Monday-Friday, 8am-10pm EST and on Saturday and Sunday, 9am-6pm ESTBest Regards, [redacted] on behalf ofSharkNinEscalations Team
Mr [redacted] ,We are sorry to hear you have had this experience with your replacement vacuumWe are working diligently on getting your replacement out to you as quickly as possibleSharkNinreserves the right to replace the unit with one of equal or greater value in an effort to ship a vacuum to you quicklyShould you have any further questions or concerns please do not hesitate to contact us directlyRegards,SharkNinEscalations Team
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below If you look at that user manual and warranty information you will notice that it does not state that the vacuum is a Shark PROFESSIONAL Rotator which is what I purchasedThe name of the product is very misleading to a consumer that is looking for a professional vacuum if that is not what it is intended forI also did not get that specific warranty information when I purchased the productThis PDF that is attached is something that I have just been sent and had no knowledge of beforehandShark should not name a product a "Professional" product if they cannot back their warranty when a consumer pays additional monies in order to have an extended period of time for coverageI had already previously gotten a part replaced on the vacuum in May of which was only months after my original purchaseIf I already had to get a part within months which was one of the MAIN parts of the vacuum, that tells you that these vacuums do not last very long(at least some of the parts)I had no issues getting the first part replaced and I also had spoken with a representative and told them that this vacuum was used for my cleaning businessI was shipped a new part without issuesNow all of a sudden there are several issues with this vacuum and nothing can be done by Shark to rectify the problemI feel as though I should get some kind of refund or a replacement to make things rightI did nothing but vacuum floors with this vacuum cleaner in houses that are not new constructionI thought that was what a vacuum is supposed to be used forI do not understand the issue! Regards, [redacted]
Good Day [redacted] ***,We are sorry to hear that you have had a negative experience as customer experience is extremely important to us at SharkNinjaOur records indicate that you had accepted our offer to purchase a brand new Steam Pocket Mop on 08/30/at a discounted rate, under our Express Replacement programOur express replacements are final sale and come with a day warranty because they are offered at discounted ratesOtherwise, the product comes with a One (1) year warranty termPlease follow the link below for more detailed information about the warranty term for this productYou would have also received this owner's guide in the box with the Shark Steam mop which includes a page dedicated to your warranty termhttp://www.sharkclean.com/include/pdf/manual-S3501.pdf If you should have any questions or require further assistance with your Shark Steam Mop please do not hesitate to contact us directly at [redacted] Regards, [redacted] on behalf of SharkNinEscalations Team
Mr [redacted] ***,We are sorry to hear that you are dissatisfied with the options currently available to youWhile we are sorry to hear that you are experiencing an issue with your iron, our records show that this is not the original iron you had purchasedOur records indicate that you had purchased your GIShark Iron in the year and your GIShark Iron in the year Your initial call to Shark was on 02/03/At that point you had already exceeded your warranty term of yearThe warranty term begins with the original date of purchase and expires one (1) calendar year from that dateI have attached the warranty information for your recordsThat being said, in an effort to resolve the matter for you we had made an exception on 02/05/and replaced the GIIron at no cost to youThen again on 05/20/we decided to make one final exception and offered to replace the GIIron for 1$ under our "Make it Right" programOften times the strain on the electrical cord is associated with the use and storage of the cord and can happen over time if the consumer does not take proper precautions.I am sure you can agree, we have done our best to satisfy each request for a replacement at no charge in the past despite being out of warrantyUnfortunately, we can not continue to replace the iron for you at no chargeGoing forward you will be asked to return the iron to us for repair or replacement outside of your warranty which would be an out of pocket expense.Should you have any questions or wish to move forward with the repair please contact us directly for immediate assistance.Regards,SharkNinEscalations Team [redacted]
Good Day Mr [redacted] ,We understand your concern and appreciate your feedbackIf you should have any further questions, please do not hesitate to contact us directly for immediate assistanceBest Regards,SharkNinaj Escalations Team
Ms [redacted] ,We are sorry to hear that you have had this experience with your Shark Rotator Powered Lift Away orderWe will investigate this matter with ***In the meantime, we have processed a refund of the order directly to your credit card in the amount of $270.36.You will also see a second refund transaction of $which reflects your shipping chargeYour total refunded amount is $Please allow 3-business days.Should you have any questions or concerns please do not hesitate to contact us directly at [redacted] Regards,SharkNinEscalations Team
Revdex.com:I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolvedRegards, [redacted]
Good Day Mr [redacted] ,We are sorry to hear that you have had a negative experience with your Shark.As discussed by phone today, we are doing everything that we can to send you the Under appliance wandUnfortunately, the item is on back orderWe have been coordinating with our distribution center to get the part out to you as quickly as we can Best Regards, [redacted] on behalf ofSharkNinEscalations Team
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments belowI find it almost comical that you use the terms 'Express' and 'Rapid' as if it somehow implies a quick turnaroundI called back in the next day after lodging this Revdex.com complaint and was told that I would 'most likely' receive a replacement unit in 6-weeksI'm also very familiar with your terms and conditionsYour first rep told me that my vacuum wasn't covered- because the motor considered a 'part' under the warranty termsFunnyHe told me I would get an upgraded vacuum at $something with 'Express' shippingThanks! I called back, and the 2nd rep told me he'd do me a favor and knock it down to $and upgrade the modelFunnyI could go on and on and on [redacted] the 'supervisor' went as far as hanging up on me- not to mention she was the FIFTH person I spoke withPull the call- I was more than kindI'm still out a vacuum6-weeks is insane.Regards, [redacted] ***
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted]
The business has asked me for some documentation which I will provide Then we will see whether they respond in a way which is satisfactory to me Until then I would like to keep the file open.Thank you, [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below I do feel this is Advertising, regarding the shipping cost, There is nothing on the advertisement that says anything about freight charges other than what the business pays
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below They have not sent the replacement item yet.Regards, [redacted]
Mr***,We are sorry to hear that you have had this experience with your order as customer experience is extremely important to usWe left you a voice mail message today asking that you contact SharkNindirectlyWe would like to resolve this matter for you immediatelyWe can process the payment of the balance owed to the new credit card, less the 20% discount you were originally offered and have you removed from collectionsPlease contact us Monday-Friday, 9am-5pm ESTWe look forward to hearing from youRegards, [redacted] on behalf ofSharkNinEscalations Team
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Please refer to the series of photos that I have submitted regarding the missing parts on this slim profile or slimline vacuum If you need more pictures, please e-mail meI need the missing parts so I can use the vacuum again Those parts should be shipped to: Mr [redacted] , [redacted] [redacted] If you have specific questions about the case, please e-mail them to me at: [redacted] E-mail is the best way to reach me at this time as I am out of the office I may be back in the office after Tuesday of next week Thereafter, you can also attempt to call me [redacted] on September 17, 2017, and after that date I would be happy to explain verbally what I have written to you The vacuum has missing parts If you cannot replace the parts, then send me the latest and most current version of the same type of vacuum or the modern version of that line of vacuum EPso that replacement parts are available if a problem arisesAgain, the best way to reach me at this time is by e-mail Follow the prescription above for telephone call above You can also send your direct contact information to my e-mail address which I will keep on file and reply to when appropriate Regards, Mr [redacted] [redacted]
Ms [redacted] ,We sincerely apologize for the delay in reaching our claims departmentWe are sorry to hear that you have had this experience with your Shark vacuumAs discussed by phone today, we will arrange to have the vacuum returned to us for quality assurance testing by providing a [redacted] pre-paid return label via emailWe have also placed the order to have a new vacuum shipped to the address you confirmed via [redacted] ground serviceYou should receive your replacement vacuum shortlyShould you have any further questions or concerns please do not hesitate to contact usWe appreciate your time in this matter and apologize for any inconvence this may have caused you
Good Day Ms [redacted] ,We are sorry to hear that you have had this experience with your NinCoffee Bar as customer experience is our highest priority.Our records indicate that since this complaint posted a member of our escalation team was able to contact you and suggest a few things to tryIn the event this does not resolve the matter, please do not hesitate to contact us directly.We can be reached at 1- [redacted] , Monday-Friday, 8am-10pm EST or Saturday-Sunday, 9am-6pm ESTBest Regards, [redacted] on behalf ofSharkNinEscalations Team
Good Day Ms***,We will process the replacement floor nozzle as promisedWe will ask you to allow 3-business days for the part to arrive to the address listed on fileShould you have any additional questions, please contact us directly for immediate assistance Best Regards, [redacted] on behalf ofSharkNinEscalations Team
Ms [redacted] ,We are truly sorry to hear that you are dissatisfied with your Shark Rotator Powered Lift Away vacuumIf you find that this vacuum is not a good fit for you given your condition please feel free to return the order to us for a full refundWe would be happy to make a one time exception and offer to refund you the original shipping costFor immediate assistance with returning the order please contact us directly at [redacted] We thank you for being a loyal SharkNincustomer and we hope to do business with you again in the near futureRegards,SharkNinEscalations Team
Good Day Ms***,Please confirm that on 04/14/you received the detailed cleaning instructionsThe clean light means that calcium build up inside the machine may effect the taste of your coffee and therefore it is time to run a clean cyclePlease follow the instructions provided as this will certainly resolve the matter for you.If this does not resolve the matter for you we will ask that you contact SharkNindirectly to let us knowWe are happy to offer additional assistanceOur customer care department can be reached by phone at [redacted] from Monday-Friday, 8am-10pm EST and on Saturday and Sunday, 9am-6pm ESTBest Regards, [redacted] on behalf ofSharkNinEscalations Team
Mr [redacted] ,We are sorry to hear you have had this experience with your replacement vacuumWe are working diligently on getting your replacement out to you as quickly as possibleSharkNinreserves the right to replace the unit with one of equal or greater value in an effort to ship a vacuum to you quicklyShould you have any further questions or concerns please do not hesitate to contact us directlyRegards,SharkNinEscalations Team
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below If you look at that user manual and warranty information you will notice that it does not state that the vacuum is a Shark PROFESSIONAL Rotator which is what I purchasedThe name of the product is very misleading to a consumer that is looking for a professional vacuum if that is not what it is intended forI also did not get that specific warranty information when I purchased the productThis PDF that is attached is something that I have just been sent and had no knowledge of beforehandShark should not name a product a "Professional" product if they cannot back their warranty when a consumer pays additional monies in order to have an extended period of time for coverageI had already previously gotten a part replaced on the vacuum in May of which was only months after my original purchaseIf I already had to get a part within months which was one of the MAIN parts of the vacuum, that tells you that these vacuums do not last very long(at least some of the parts)I had no issues getting the first part replaced and I also had spoken with a representative and told them that this vacuum was used for my cleaning businessI was shipped a new part without issuesNow all of a sudden there are several issues with this vacuum and nothing can be done by Shark to rectify the problemI feel as though I should get some kind of refund or a replacement to make things rightI did nothing but vacuum floors with this vacuum cleaner in houses that are not new constructionI thought that was what a vacuum is supposed to be used forI do not understand the issue! Regards, [redacted]
Good Day [redacted] ***,We are sorry to hear that you have had a negative experience as customer experience is extremely important to us at SharkNinjaOur records indicate that you had accepted our offer to purchase a brand new Steam Pocket Mop on 08/30/at a discounted rate, under our Express Replacement programOur express replacements are final sale and come with a day warranty because they are offered at discounted ratesOtherwise, the product comes with a One (1) year warranty termPlease follow the link below for more detailed information about the warranty term for this productYou would have also received this owner's guide in the box with the Shark Steam mop which includes a page dedicated to your warranty termhttp://www.sharkclean.com/include/pdf/manual-S3501.pdf If you should have any questions or require further assistance with your Shark Steam Mop please do not hesitate to contact us directly at [redacted] Regards, [redacted] on behalf of SharkNinEscalations Team
Mr [redacted] ***,We are sorry to hear that you are dissatisfied with the options currently available to youWhile we are sorry to hear that you are experiencing an issue with your iron, our records show that this is not the original iron you had purchasedOur records indicate that you had purchased your GIShark Iron in the year and your GIShark Iron in the year Your initial call to Shark was on 02/03/At that point you had already exceeded your warranty term of yearThe warranty term begins with the original date of purchase and expires one (1) calendar year from that dateI have attached the warranty information for your recordsThat being said, in an effort to resolve the matter for you we had made an exception on 02/05/and replaced the GIIron at no cost to youThen again on 05/20/we decided to make one final exception and offered to replace the GIIron for 1$ under our "Make it Right" programOften times the strain on the electrical cord is associated with the use and storage of the cord and can happen over time if the consumer does not take proper precautions.I am sure you can agree, we have done our best to satisfy each request for a replacement at no charge in the past despite being out of warrantyUnfortunately, we can not continue to replace the iron for you at no chargeGoing forward you will be asked to return the iron to us for repair or replacement outside of your warranty which would be an out of pocket expense.Should you have any questions or wish to move forward with the repair please contact us directly for immediate assistance.Regards,SharkNinEscalations Team [redacted]
Good Day Mr [redacted] ,We understand your concern and appreciate your feedbackIf you should have any further questions, please do not hesitate to contact us directly for immediate assistanceBest Regards,SharkNinaj Escalations Team
Ms [redacted] ,We are sorry to hear that you have had this experience with your Shark Rotator Powered Lift Away orderWe will investigate this matter with ***In the meantime, we have processed a refund of the order directly to your credit card in the amount of $270.36.You will also see a second refund transaction of $which reflects your shipping chargeYour total refunded amount is $Please allow 3-business days.Should you have any questions or concerns please do not hesitate to contact us directly at [redacted] Regards,SharkNinEscalations Team