Good Day Ms [redacted] , We are sorry to hear that you are dissatisfied with your order as customer experience is extremely important to us at SharkNinjaUpon further review of your file we noticed that you spoke with a customer service representative on 12/03/In an effort to resolve the matter for you the representative offered to ship you the missing parts and accessories at no additional chargeSee attached.The parts shipped on 12/05/and are expected to be delivered by end of day on 12/09/The tracking number is [redacted] In addition to this, the customer service representative offered to discount your order in the amount of $This was amount was deducted from your last two paymentsSee attachedWe sincerely hope that this resolves the matter for youShould you require additional assistance please do not hesitate to contact us directly at [redacted] *** Best Regards, [redacted] on behalf of SharkNinEscalations Team
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below As of 2/17/2016, I sent all documentation associated with my claimsI sent all quote, pictures, and documentation request that was requested from me and have proof of all documentation sent to the company in association with my claimI am growing increasingly frustrated at the lack of corporation and miscommunication that I have been receiving from the company and I am exploring other options should the company continue this line of miscommunication Regards, [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] The response received does not reflect the issue that I had My problem is with your website only in which it stated that you would get additional items if I purchased the blender in question Please read my complaint Regards, [redacted]
Good day Mr***,Unfortunately, Ms [redacted] has not reached out to us since the initial call on 2/28/to allow for necessary troubleshootingFor her convenience, we will reach out to her by phone today to offer additional assistance with the NinCoffee Bar.We look forward to working towards resolutionBest Regards, [redacted] on behalf ofSharkNinEscalations Team
Good Day Ms [redacted] ,We are sorry to hear that you remain dissatisfied with our offer to resolve this matter for you.While we did not agree with your claim that this vacuum was falsely advertised we did, however, offer to refund you for your purchase as a one time exception and gesture of good willIf you are no longer interested in this option, please let us knowThat said, if you are interested in moving forward with your request to have the product refunded, please email the valid sales receipt so that we may process this request for you.If you have any questions regarding next steps, please feel free to reach out to us directlyRegards, [redacted] on behalf ofSharkNinEscalations Team
Good Day Ms***,We are sorry to hear that you've had a negative experience as customer experience is extremely important to us.Our records show that you were contacted by a member of our escalations team to arrange for payment of $30.90, which was processed to your credit card on 03/01/ Should you require additional assistance please do not hesitate to contact us directlyBest Regards, [redacted] on behalf of SharkNinEscalations Team
Ms***, We are sorry to hear about your experience with your Shark Rotator vacuumOur records indicate that we had shipped you replacement floor nozzle in hopes that this would resolve the issue for youOur records show that a supervisor had returned your call as requested on 11/and left a detailed voice mail message at [redacted] If the replacement floor nozzle has not resolved the issue we would be happy to arrange for return of your vacuum for repair or replacement under your warranty agreementWe can offer a FedEx pre paid return label and waive the return shipping as wellI will leave a detailed note in your file so that this can easily be arranged with a customer service agentPlease call [redacted] and provide cr [redacted] as reference Should you require further assistance please do not hesitate to contact me directly at [redacted] X [redacted] Regards, [redacted] Euro-Pro Escalations Team [redacted] X.***
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below Hello, Unfortunately I am continuing to experience poor customer service After verifying with fed ex the vacuum was returned to the vendor days after shipment It has been days since the return of the vacuum however my account has not been refunded I would like to ask once again to please refund the amount taken from my bank account, my mortgage payment is still pending your refund In anticipation I would like to thank you for your assistance Regards, [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Hello,My vacuum was purchased at [redacted] on May 15th for [redacted] I have not reached out to the company before my contact with the Revdex.com I expect the vacuum I purchased to meet the promises made by the manufacturer and it has not I would like a full refund or a new vacuum that doe meet the promises madr by your company sent to me as soon as possible [redacted] Regards, [redacted]
Ms [redacted] ,We are sorry to hear that you have had this experience with your Shark Cordless Hand VacGiven the symptom you had described (not holding a charge) we had sent out a battery and charging adapter at no charge in an effort to resolve the issueWhen this didn't resolve the issue the only thing left to do was to take the hand vac in for repair or replacement under your warranty termsShipping is not covered under your warrantyIn an effort to resolve this matter I have made a one time exception and have placed the order to have the SVShark Cordless Hand Vac replaced for youPlease allow 3-business days to receive the new unit.Should you have any questions or concerns going forward please contact us directly at 1-800- [redacted] .Regards,SharkNinEscalations Team
Revdex.com: I have reviewed the response submitted by the business and have determined that the response, if seen through to the promised result, does satisfy my issues and/or concerns in reference to complaint # [redacted] I will be satisfied, and consider this issue resolved upon the completion of the promised solution Regards, [redacted]
Good Day Ms [redacted] ,We are sorry to hear you are dissatisfied with your Shark vacuum as customer experience is our highest priority.If you are not satisfied with your purchase you may be able to return the product to the purchase sourceUnfortunately, because the product was not purchased through SharkNindirectly we are unable to offer a return to our facility.If you decide to keep the product and require additional information we would be happy to offer further assistancePlease do not hesitate to reach out to us at 1- [redacted] Monday-Friday, 8am-10pm EST or Saturdays 9am-6pm ESTBest Regards, [redacted] on behalf ofSharkNinEscalations Team
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments belowShark was suppose to contact me on MondayI was promised a call by the end of the day Mondayit is Friday and now they are calling meI will certainly call them back and will try and resolve the issue with them Regards, [redacted]
Good Day Ms [redacted] ,We are very sorry to hear that you are dissatisfied with your experience as customer experience is extremely important to us here at SharkNinja.Upon further review of your file, we can confirm that a replacement floor nozzle was shipped out to you on 12/13/2016, in an attempt to resolve this matter for youThe [redacted] tracking number is [redacted] Your replacement floor nozzle should arrive by end of business day on 12/23/2016.In the event this replacement floor nozzle does not resolve this matter to your satisfaction we will ask that you reach out to us directlyWe would be happy to make arrangements for your vacuum to be returned to SharkNinfor replacementWe can be reached at [redacted] 1-###-###-####, Monday-Friday, 8am-10pm EST and Saturday-Sunday, 9am-6pm Est.Best Regards, [redacted] on behalf ofSharkNinEscalations Team
Good day Ms [redacted] ,We are sorry to hear that you have had this experience with your NinCoffee Bar Carafe as customer experience is our highest priority.If you wish to purchase a replacement carafe you may do so by following the link below[redacted] Otherwise, feel free to contact us should you have any questions related to your NinCoffee BarWe can be reached by phone at 1- [redacted] , Monday-Friday, 8am-10pm EST and Saturdays, 9am-6pmBest Regards, [redacted] on behalf ofSharkNinEscalations Team
Good Day Ms [redacted] ,We are sorry to hear that you have had this experience with your Shark vacuum as customer experience is our highest priority.We, at SharkNinare proud to offer our consumers best in class warranties on their SharkNinproductsYour Shark vaccum purchased on or around December 25th, includes a year limited warrantyWe have attached a copy of the warranty for your recordsPlease review page for detailed information regarding the warranty terms(attached) Please note that we require the ability to troubleshoot the issue over the phone and only in the event we can not resolve the matter over the phone would we offer to repair or replace the product at our discretionOur records indicate that in an effort to keep the cost down we offered a replacement product at no charge and all we ask is that you return your original product to us at our costOtherwise, we can offer a replacement floor nozzle for $plus tax and shippingThis option does not require you to return the original vacuum or part to our facility.If the second option is more convenient for you please do not hesitate to contact us directly for assistance Best Regards, [redacted] on behalf ofSharkNinEscalations Team
Good Day Ms***,We are very sorry to hear that you have been the victim of fraud.We will do our best to assist in any way that we can.Our records indicate that a member of our escalation team had reached out to you by phone on 9/22/to walk you through next stepsIt is imperative that you file a charge dispute with your bank or credit card companyYour bank will then file a dispute with SharkNindirectlyOnce received, this will allow SharkNinto investigateIf the dispute is closed in your favor, we will be sure to remove your file from collections.If you have any questions we can be reached at 1-###-###-####, Monday-Friday, 8am-10pm EST or Saturday-Sunday, 9am-6pm ESTBest Regards, [redacted] on behalf ofSharkNinEscalations Team
Ms [redacted] ,We are sorry to hear that you have experienced a delay with your orderWe are looking into the matter for you and will have the order shipped out to you as quickly as possibleWe sincerely apologize for the delay and any inconvenience this may have caused youConsumer experience is extremely important to us.Should you have any questions please do not hesitate to contact us directlyRegards,SharkNinEscalations Team
Ms[redacted] ,We are sorry to hear that you are dissatisfied with your Shark product and servicesWe appologize for the delay in receiving your Motorized Floor Nozzle for your NVShark Rotator vacuumUnfortunately, the part is on back order and the order is waiting in priority sequence until the stock becomes availableIn an effort to expidite this for you I have placed a new order ( [redacted] ) for the Motorized Floor Nozzle using a different distribution centerYou will receive a new order confirmation via emailYou will also receive a shipment confirmation email as soon as this order shipsWe sincerly appologize for any inconvience this may have caused you.Should you have any questions or concerns please do not hesitate to contact me directly.Regards, [redacted] Euro-Pro Escalations Team###-###-####
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted] ***
Good Day Ms [redacted] , We are sorry to hear that you are dissatisfied with your order as customer experience is extremely important to us at SharkNinjaUpon further review of your file we noticed that you spoke with a customer service representative on 12/03/In an effort to resolve the matter for you the representative offered to ship you the missing parts and accessories at no additional chargeSee attached.The parts shipped on 12/05/and are expected to be delivered by end of day on 12/09/The tracking number is [redacted] In addition to this, the customer service representative offered to discount your order in the amount of $This was amount was deducted from your last two paymentsSee attachedWe sincerely hope that this resolves the matter for youShould you require additional assistance please do not hesitate to contact us directly at [redacted] *** Best Regards, [redacted] on behalf of SharkNinEscalations Team
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below As of 2/17/2016, I sent all documentation associated with my claimsI sent all quote, pictures, and documentation request that was requested from me and have proof of all documentation sent to the company in association with my claimI am growing increasingly frustrated at the lack of corporation and miscommunication that I have been receiving from the company and I am exploring other options should the company continue this line of miscommunication Regards, [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] The response received does not reflect the issue that I had My problem is with your website only in which it stated that you would get additional items if I purchased the blender in question Please read my complaint Regards, [redacted]
Good day Mr***,Unfortunately, Ms [redacted] has not reached out to us since the initial call on 2/28/to allow for necessary troubleshootingFor her convenience, we will reach out to her by phone today to offer additional assistance with the NinCoffee Bar.We look forward to working towards resolutionBest Regards, [redacted] on behalf ofSharkNinEscalations Team
Good Day Ms [redacted] ,We are sorry to hear that you remain dissatisfied with our offer to resolve this matter for you.While we did not agree with your claim that this vacuum was falsely advertised we did, however, offer to refund you for your purchase as a one time exception and gesture of good willIf you are no longer interested in this option, please let us knowThat said, if you are interested in moving forward with your request to have the product refunded, please email the valid sales receipt so that we may process this request for you.If you have any questions regarding next steps, please feel free to reach out to us directlyRegards, [redacted] on behalf ofSharkNinEscalations Team
Good Day Ms***,We are sorry to hear that you've had a negative experience as customer experience is extremely important to us.Our records show that you were contacted by a member of our escalations team to arrange for payment of $30.90, which was processed to your credit card on 03/01/ Should you require additional assistance please do not hesitate to contact us directlyBest Regards, [redacted] on behalf of SharkNinEscalations Team
Ms***, We are sorry to hear about your experience with your Shark Rotator vacuumOur records indicate that we had shipped you replacement floor nozzle in hopes that this would resolve the issue for youOur records show that a supervisor had returned your call as requested on 11/and left a detailed voice mail message at [redacted] If the replacement floor nozzle has not resolved the issue we would be happy to arrange for return of your vacuum for repair or replacement under your warranty agreementWe can offer a FedEx pre paid return label and waive the return shipping as wellI will leave a detailed note in your file so that this can easily be arranged with a customer service agentPlease call [redacted] and provide c
r [redacted] as reference Should you require further assistance please do not hesitate to contact me directly at [redacted] X [redacted] Regards, [redacted] Euro-Pro Escalations Team [redacted] X.***
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below Hello, Unfortunately I am continuing to experience poor customer service After verifying with fed ex the vacuum was returned to the vendor days after shipment It has been days since the return of the vacuum however my account has not been refunded I would like to ask once again to please refund the amount taken from my bank account, my mortgage payment is still pending your refund In anticipation I would like to thank you for your assistance Regards, [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Hello,My vacuum was purchased at [redacted] on May 15th for [redacted] I have not reached out to the company before my contact with the Revdex.com I expect the vacuum I purchased to meet the promises made by the manufacturer and it has not I would like a full refund or a new vacuum that doe meet the promises madr by your company sent to me as soon as possible [redacted] Regards, [redacted]
Ms [redacted] ,We are sorry to hear that you have had this experience with your Shark Cordless Hand VacGiven the symptom you had described (not holding a charge) we had sent out a battery and charging adapter at no charge in an effort to resolve the issueWhen this didn't resolve the issue the only thing left to do was to take the hand vac in for repair or replacement under your warranty termsShipping is not covered under your warrantyIn an effort to resolve this matter I have made a one time exception and have placed the order to have the SVShark Cordless Hand Vac replaced for youPlease allow 3-business days to receive the new unit.Should you have any questions or concerns going forward please contact us directly at 1-800- [redacted] .Regards,SharkNinEscalations Team
Revdex.com: I have reviewed the response submitted by the business and have determined that the response, if seen through to the promised result, does satisfy my issues and/or concerns in reference to complaint # [redacted] I will be satisfied, and consider this issue resolved upon the completion of the promised solution Regards, [redacted]
Good Day Ms [redacted] ,We are sorry to hear you are dissatisfied with your Shark vacuum as customer experience is our highest priority.If you are not satisfied with your purchase you may be able to return the product to the purchase sourceUnfortunately, because the product was not purchased through SharkNindirectly we are unable to offer a return to our facility.If you decide to keep the product and require additional information we would be happy to offer further assistancePlease do not hesitate to reach out to us at 1- [redacted] Monday-Friday, 8am-10pm EST or Saturdays 9am-6pm ESTBest Regards, [redacted] on behalf ofSharkNinEscalations Team
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments belowShark was suppose to contact me on MondayI was promised a call by the end of the day Mondayit is Friday and now they are calling meI will certainly call them back and will try and resolve the issue with them Regards, [redacted]
Good Day Ms [redacted] ,We are very sorry to hear that you are dissatisfied with your experience as customer experience is extremely important to us here at SharkNinja.Upon further review of your file, we can confirm that a replacement floor nozzle was shipped out to you on 12/13/2016, in an attempt to resolve this matter for youThe [redacted] tracking number is [redacted] Your replacement floor nozzle should arrive by end of business day on 12/23/2016.In the event this replacement floor nozzle does not resolve this matter to your satisfaction we will ask that you reach out to us directlyWe would be happy to make arrangements for your vacuum to be returned to SharkNinfor replacementWe can be reached at [redacted] 1-###-###-####, Monday-Friday, 8am-10pm EST and Saturday-Sunday, 9am-6pm Est.Best Regards, [redacted] on behalf ofSharkNinEscalations Team
Good day Ms [redacted] ,We are sorry to hear that you have had this experience with your NinCoffee Bar Carafe as customer experience is our highest priority.If you wish to purchase a replacement carafe you may do so by following the link below[redacted] Otherwise, feel free to contact us should you have any questions related to your NinCoffee BarWe can be reached by phone at 1- [redacted] , Monday-Friday, 8am-10pm EST and Saturdays, 9am-6pmBest Regards, [redacted] on behalf ofSharkNinEscalations Team
Good Day Ms [redacted] ,We are sorry to hear that you have had this experience with your Shark vacuum as customer experience is our highest priority.We, at SharkNinare proud to offer our consumers best in class warranties on their SharkNinproductsYour Shark vaccum purchased on or around December 25th, includes a year limited warrantyWe have attached a copy of the warranty for your recordsPlease review page for detailed information regarding the warranty terms(attached) Please note that we require the ability to troubleshoot the issue over the phone and only in the event we can not resolve the matter over the phone would we offer to repair or replace the product at our discretionOur records indicate that in an effort to keep the cost down we offered a replacement product at no charge and all we ask is that you return your original product to us at our costOtherwise, we can offer a replacement floor nozzle for $plus tax and shippingThis option does not require you to return the original vacuum or part to our facility.If the second option is more convenient for you please do not hesitate to contact us directly for assistance Best Regards, [redacted] on behalf ofSharkNinEscalations Team
Good Day Ms***,We are very sorry to hear that you have been the victim of fraud.We will do our best to assist in any way that we can.Our records indicate that a member of our escalation team had reached out to you by phone on 9/22/to walk you through next stepsIt is imperative that you file a charge dispute with your bank or credit card companyYour bank will then file a dispute with SharkNindirectlyOnce received, this will allow SharkNinto investigateIf the dispute is closed in your favor, we will be sure to remove your file from collections.If you have any questions we can be reached at 1-###-###-####, Monday-Friday, 8am-10pm EST or Saturday-Sunday, 9am-6pm ESTBest Regards, [redacted] on behalf ofSharkNinEscalations Team
Ms [redacted] ,We are sorry to hear that you have experienced a delay with your orderWe are looking into the matter for you and will have the order shipped out to you as quickly as possibleWe sincerely apologize for the delay and any inconvenience this may have caused youConsumer experience is extremely important to us.Should you have any questions please do not hesitate to contact us directlyRegards,SharkNinEscalations Team
Ms[redacted] ,We are sorry to hear that you are dissatisfied with your Shark product and servicesWe appologize for the delay in receiving your Motorized Floor Nozzle for your NVShark Rotator vacuumUnfortunately, the part is on back order and the order is waiting in priority sequence until the stock becomes availableIn an effort to expidite this for you I have placed a new order ( [redacted] ) for the Motorized Floor Nozzle using a different distribution centerYou will receive a new order confirmation via emailYou will also receive a shipment confirmation email as soon as this order shipsWe sincerly appologize for any inconvience this may have caused you.Should you have any questions or concerns please do not hesitate to contact me directly.Regards, [redacted] Euro-Pro Escalations Team###-###-####
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted] ***