Mr [redacted] ,We understand that you are dissatisfied with having to pay the shipping chargeThis is a third party service that can not be refunded by SharkNinjaIf we can be of further assistance with your NinCoffee Bar, please do not hesitate to contact us directlyBest Regards, [redacted] on behalf of SharkNinEscalations Team
Good day Ms [redacted] ,We are sorry to hear that you have had a negative experience as customer experience is our highest priorityWe are investigating the matter and will contact you by phone as soon as we have confirmation the voucher was received on our endUnfortunately, we do not have a pending order at this timeDo you have record of the voucher you mailed in? A photo copy or picture of the voucher would help us validate and fast track the orderIf one is available, please send it to [redacted] and include your customer reference number [redacted] and write "Attn***" in the subject line.Should you have additional information that may assist us in reaching a resolve please let us knowRegards, [redacted] on behalf of SharkNinEscalations Team
Ms [redacted] ,We are sorry to hear that you have had this experience with your Shark sweeperAs you know, the black portion of your sweeper that your lower handle inserts into is part of the main unit and is not a replaceable partWe have attached this information from your owner's manual for your recordsWe have also attached your warranty information.Please contact us to arrange for a repair or replacement of your sweeper.Regards,SharkNinEscalations Team
Good Day Mr [redacted] ,We are sorry to hear that you have had a negative experience with your order.The orders were canceled due to the fact the model was temporarily on back orderOnce it is in back order status we were unable to switch it because the order was set up with a [redacted] accountIf you wish to have the order shipped to you, we would ask that you provide a valid credit cardIf you should have any questions or concerns please do not hesitate to contact us directlyWe can be reached at 1- [redacted] , Monday-Friday, 8am-10pm EST or Saturday-Sunday, 9am-6pm ESTBest Regards, [redacted] on behalf ofSharkNinEscalations Team
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below [Before I accept this response I will need to be provided with a tracking number and an exact date on when my part will arriveI will need clear communication on the status of my order, I have been without a working vacuum for about a month..] Regards, [redacted]
Good Day Ms [redacted] ,We are sorry to hear that you've had a negative experience with your NinCoffee Bar as customer experience is our highest priority.We will reach out to you by phone today to review potential options for resolveWe hope that we can resolve this mater to your satisfactionIn the event you wish to reach us, please do so at 1- [redacted] We are available Monday-Friday, 8am-10pmEST and Saturday, 9am-6pm ESTRegards, [redacted] on behalf ofSharkNinEscalations Team
Mr [redacted] ,We are very sorry to hear that you have had this experience with your Shark vacuumOur records indicate that one of our representatives spoke with you yesterday over the phone and in an effort to resolve the matter for you we offered to replace your vacuum with an upgraded model, Shark Rotator Powered Lift-Away True Pet Vacuum at no charge to youIt shipped on the same day(10/31/2016) The tracking number for your reference is [redacted] The tracking information shows that this vacuum should arrive by end of day todayWe sincerely hope that this resolves the matter for you and that you truly enjoy your new vacuumShould you have any questions please do not hesitate to contact us directly at [redacted] Monday-Friday, 8am-10pm EST & Saturday-Sunday, 9am-6pm ESTBest Regards, [redacted] on behalf ofSharkNinEscalations Team
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below We were billed in US $which converted to $ [redacted] Your ad said the item was in [redacted] funds, so all we want is to pay the $ [redacted] ( The advertisement said payments @+ S&H CAD + applicable taxes.) We also purchased an attachment kit for $ We were told if we paid in one lump sum we would get the priority shipping at no charge When we realized we were charged for the priority shipping, we called and questioned the charge and the international charge That was corrected changing the charge from $to $ At that time we were unaware this was going to be charged in US funds When we saw the charge to our credit bill account, we called again, and have called several times You people don't seem to understand Our complaint is that the advertisement clearly stated CAD and we were charged in US Funds One of your supervisors, [redacted] , agreed that this should have been in CDN funds and advised that we would be credited the difference If you cannot correct this so that we are paying the $ [redacted] , please send us the return information so that we can return the item We will expect a full refund including shipping in both directions, if this is the action we must take THIS IS CLEARLY ADVERTISING!!! Regards, [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Unfortunately you're going to have to waive the $charge, as you cannot be trusted, you've taken three months to come to any resolution Your website says you respond to inquiries within hours, you obviously don't hold yourselves to that particular number, why do so with this one? I now have two blenders, both defective, both within the one year warranty terms I'm not paying for shipping I should be charging you an hourly rate for your timeI would like a full refund of my purchase price The next letter will go to the Attorney General Regards, [redacted]
Mr [redacted] ,We are sorry to hear that you have had a negative experience with Euro-Pro products or servicesI left you a detailed voice mail message today asking that you call me directlyI would be happy to review the situation and assist in any way that I can to get this matter resolved for youMy direct contact information is listed belowPlease contact me at your earliest convenienceRegards, [redacted] Euro-Pro Escalations Team [redacted] x [redacted] @euro-pro.com
Mr***,We will ship you the filters you require to the address on filePlease allow 3-business daysRegards, [redacted] on behalf ofSharkNinescalations team
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below I would like to accept the discount offer, but cannot at this timeI do not want to be caught in any hidden agendaThe discount amount was not statedIt needs to be said what the discount is exactlyThe complaint needs to solved as a whole, not broken apartI still owe paymentsWill you accept my checks, or do you want to send someone to my house over the next months to pick up the money? Any late charges needs to be absorbed by SharkNinfor causing delayed payment I need complete information on where to send the checks, and to whom to write them to Regards, [redacted]
Good Day Ms***,We sincerely apologize for the delay in receiving your replacement NinCoffee Bar as customer experience is our highest priority.As previously discussed, this was a unique situation as we were in the middle of our year end inventory countAll shipping was at a stand still and did not resume until 01/08/Our records indicate that your order shipped out in priority sequence on 01/12/Your [redacted] tracking number is [redacted] According to the [redacted] website, your order should arrive by end of day on 01/18/2018.We apologize for any inconvenience this may have caused you and hope that you will enjoy your new NinCoffee BarBest Regards, [redacted] on behalf ofSharkNinEscalations Team
Ms [redacted] ,We are sorry to hear that you have had this experience with NinjaPlease forward the name and phone number that your order or file is under and I would be happy to assistI was unable to locate a file with the name and phone number listed above Thank you in advance for your time in this matterWe apologize for any inconvenience this may have caused you
Good Day Mr [redacted] ,We are sorry to hear that you have had a negative experience as customer experience is important to us here at SharkNinja.Upon further review of your file we can confirm that your replacement motorized floor nozzle shipped out on 04/06/Your Tracking number is [redacted] The shipment is scheduled to arrive by end of day on 04/12/We apologize for any inconvenience this delay may have caused you and hope that this resolves the matter to your satisfactionBest Regards, [redacted] on behalf ofSharkNinEscalations Team
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below Your company is a jokeYou can see through my extensive notes in my file that for one, I was not offered a replacement I demanded my refund but was told I can only get replacementSecondly you can see that the replacement was alreadyreceived and not one thing was mentioned about disliking itI am dissatisfied in your company and all the customer service or lack of I receivedI had to complain to get my shipping waived for me as wellI should not have had to endure such headaches for the fact your customer services representatives could not give straight, direct or honest informationPlease note I am fully aware of all the time frames on which I called, complained and received information and emails from your companyYour timing of responding to this is obvious you have failed to provide accurate information! Regards, [redacted]
Mr [redacted] ,We understand that you are dissatisfied with having to pay the shipping chargeThis is a third party service that can not be refunded by SharkNinjaIf we can be of further assistance with your NinCoffee Bar, please do not hesitate to contact us directlyBest Regards, [redacted] on behalf of SharkNinEscalations Team
Good day Ms [redacted] ,We are sorry to hear that you have had a negative experience as customer experience is our highest priorityWe are investigating the matter and will contact you by phone as soon as we have confirmation the voucher was received on our endUnfortunately, we do not have a pending order at this timeDo you have record of the voucher you mailed in? A photo copy or picture of the voucher would help us validate and fast track the orderIf one is available, please send it to [redacted] and include your customer reference number [redacted] and write "Attn***" in the subject line.Should you have additional information that may assist us in reaching a resolve please let us knowRegards, [redacted] on behalf of SharkNinEscalations Team
Ms [redacted] ,We are sorry to hear that you have had this experience with your Shark sweeperAs you know, the black portion of your sweeper that your lower handle inserts into is part of the main unit and is not a replaceable partWe have attached this information from your owner's manual for your recordsWe have also attached your warranty information.Please contact us to arrange for a repair or replacement of your sweeper.Regards,SharkNinEscalations Team
Good Day Mr [redacted] ,We are sorry to hear that you have had a negative experience with your order.The orders were canceled due to the fact the model was temporarily on back orderOnce it is in back order status we were unable to switch it because the order was set up with a [redacted] accountIf you wish to have the order shipped to you, we would ask that you provide a valid credit cardIf you should have any questions or concerns please do not hesitate to contact us directlyWe can be reached at 1- [redacted] , Monday-Friday, 8am-10pm EST or Saturday-Sunday, 9am-6pm ESTBest Regards, [redacted] on behalf ofSharkNinEscalations Team
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below [Before I accept this response I will need to be provided with a tracking number and an exact date on when my part will arriveI will need clear communication on the status of my order, I have been without a working vacuum for about a month..] Regards, [redacted]
Good Day Ms [redacted] ,We are sorry to hear that you've had a negative experience with your NinCoffee Bar as customer experience is our highest priority.We will reach out to you by phone today to review potential options for resolveWe hope that we can resolve this mater to your satisfactionIn the event you wish to reach us, please do so at 1- [redacted] We are available Monday-Friday, 8am-10pmEST and Saturday, 9am-6pm ESTRegards, [redacted] on behalf ofSharkNinEscalations Team
Mr [redacted] ,We are very sorry to hear that you have had this experience with your Shark vacuumOur records indicate that one of our representatives spoke with you yesterday over the phone and in an effort to resolve the matter for you we offered to replace your vacuum with an upgraded model, Shark Rotator Powered Lift-Away True Pet Vacuum at no charge to youIt shipped on the same day(10/31/2016) The tracking number for your reference is [redacted] The tracking information shows that this vacuum should arrive by end of day todayWe sincerely hope that this resolves the matter for you and that you truly enjoy your new vacuumShould you have any questions please do not hesitate to contact us directly at [redacted] Monday-Friday, 8am-10pm EST & Saturday-Sunday, 9am-6pm ESTBest Regards, [redacted] on behalf ofSharkNinEscalations Team
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below We were billed in US $which converted to $ [redacted] Your ad said the item was in [redacted] funds, so all we want is to pay the $ [redacted] ( The advertisement said payments @+ S&H CAD + applicable taxes.) We also purchased an attachment kit for $ We were told if we paid in one lump sum we would get the priority shipping at no charge When we realized we were charged for the priority shipping, we called and questioned the charge and the international charge That was corrected changing the charge from $to $ At that time we were unaware this was going to be charged in US funds When we saw the charge to our credit bill account, we called again, and have called several times You people don't seem to understand Our complaint is that the advertisement clearly stated CAD and we were charged in US Funds One of your supervisors, [redacted] , agreed that this should have been in CDN funds and advised that we would be credited the difference If you cannot correct this so that we are paying the $ [redacted] , please send us the return information so that we can return the item We will expect a full refund including shipping in both directions, if this is the action we must take THIS IS CLEARLY ADVERTISING!!! Regards, [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Unfortunately you're going to have to waive the $charge, as you cannot be trusted, you've taken three months to come to any resolution Your website says you respond to inquiries within hours, you obviously don't hold yourselves to that particular number, why do so with this one? I now have two blenders, both defective, both within the one year warranty terms I'm not paying for shipping I should be charging you an hourly rate for your timeI would like a full refund of my purchase price The next letter will go to the Attorney General Regards, [redacted]
Mr [redacted] ,We are sorry to hear that you have had a negative experience with Euro-Pro products or servicesI left you a detailed voice mail message today asking that you call me directlyI would be happy to review the situation and assist in any way that I can to get this matter resolved for youMy direct contact information is listed belowPlease contact me at your earliest convenienceRegards, [redacted] Euro-Pro Escalations Team [redacted] x [redacted] @euro-pro.com
Mr***,We will ship you the filters you require to the address on filePlease allow 3-business daysRegards, [redacted] on behalf ofSharkNinescalations team
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below I would like to accept the discount offer, but cannot at this timeI do not want to be caught in any hidden agendaThe discount amount was not statedIt needs to be said what the discount is exactlyThe complaint needs to solved as a whole, not broken apartI still owe paymentsWill you accept my checks, or do you want to send someone to my house over the next months to pick up the money? Any late charges needs to be absorbed by SharkNinfor causing delayed payment I need complete information on where to send the checks, and to whom to write them to Regards, [redacted]
Good Day Ms***,We sincerely apologize for the delay in receiving your replacement NinCoffee Bar as customer experience is our highest priority.As previously discussed, this was a unique situation as we were in the middle of our year end inventory countAll shipping was at a stand still and did not resume until 01/08/Our records indicate that your order shipped out in priority sequence on 01/12/Your [redacted] tracking number is [redacted] According to the [redacted] website, your order should arrive by end of day on 01/18/2018.We apologize for any inconvenience this may have caused you and hope that you will enjoy your new NinCoffee BarBest Regards, [redacted] on behalf ofSharkNinEscalations Team
Ms [redacted] ,We are sorry to hear that you have had this experience with NinjaPlease forward the name and phone number that your order or file is under and I would be happy to assistI was unable to locate a file with the name and phone number listed above Thank you in advance for your time in this matterWe apologize for any inconvenience this may have caused you
Good Day Mr [redacted] ,We are sorry to hear that you have had a negative experience as customer experience is important to us here at SharkNinja.Upon further review of your file we can confirm that your replacement motorized floor nozzle shipped out on 04/06/Your Tracking number is [redacted] The shipment is scheduled to arrive by end of day on 04/12/We apologize for any inconvenience this delay may have caused you and hope that this resolves the matter to your satisfactionBest Regards, [redacted] on behalf ofSharkNinEscalations Team
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below Your company is a jokeYou can see through my extensive notes in my file that for one, I was not offered a replacement I demanded my refund but was told I can only get replacementSecondly you can see that the replacement was alreadyreceived and not one thing was mentioned about disliking itI am dissatisfied in your company and all the customer service or lack of I receivedI had to complain to get my shipping waived for me as wellI should not have had to endure such headaches for the fact your customer services representatives could not give straight, direct or honest informationPlease note I am fully aware of all the time frames on which I called, complained and received information and emails from your companyYour timing of responding to this is obvious you have failed to provide accurate information! Regards, [redacted]