Good Day Ms [redacted] ,Our sincerest apologies for the delay in shipping your replacement partsThis is not the experience we want you to have as customer experience is extremely important to us here at SharkNinja.In an effort to resolve this matter for you we have canceled the pending order for the replacement parts and have arranged to send you a complete new replacement Shark Rotator Powered Lift-Away TruePet vacuum, model NV750WWe simply ask that you allow the 3-business days to receive the vacuum via [redacted] ground service.We sincerely hope that this matter has been resolved to your satisfactionIf we can be of further assistance, please do not hesitate to contact us directly.Best Regards, [redacted] on behalf ofSharkNinEscalations Team
Mr [redacted] ,We are sorry to hear that you have had a negative experience with your orderPlease refer to your bank with any concerns you may have regarding any discrepancies with your credit cardAs for your Shark order, we can not process a multi pay order to a debit cardIf it is your wish to have the order bill in multiple payments you are required to provide a credit cardOtherwise, we can process the balance owed as one final payment to a credit cardFor immediate assistance with this order please contact us directly to review the options available to youWe can be reached at [redacted] Regards,SharkNinEscalations Team [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Sorry missed your call I tried calling you back but unable to get a hold of you Please mail the replacement to the address on file with Revdex.com Thank you Regards, [redacted] ***
Ms***,We are sorry to hear that you were caught off guard by our emailsI have tried to reach you by phone to review the order details with youI left you a detailed voice mail message with my contact detailsPlease find attached your order details and payment schedule for your NinMega Kitchen System purchased by calling our infomercial on 07/21/Our records indicate that your final payment which was due on October20th had declined ( [redacted] )We had sent an email on separate occasions asking that you contact us to resolve the issueOften times it is just a matter of the credit card expiring and the consumer forgets to notify us that they were issued a new cardWhen we had not received a response for days the file was sent to our collection groupPlease contact Euro-Pro Operating LLC at [redacted] to make appropriate payment arrangementsHours of operations are Monday through Friday from 9:AM to 8:PM ETShould you have any questions please do not hesitate to contact me directly.Regards, [redacted] Euro-Pro Escalations Team [redacted] ***
Mr [redacted] ,We are sorry to hear you have experienced a delay in receiving your orderOur records indicate that stock has come inYour order is sitting in priority sequence and should ship out to you shortlyWe apologize for the delay and any inconvenience this may have caused you.Should you have any questions or concerns please do not hesitate to let us knowRegards,SharkNinEscalations Team
Good Day Mr [redacted] ,Again, we are sorry to hear that you are having a negative experience with your Shark Vacuum.We are happy to helpPlease reach out to our customer care team so that we can determine the potential cause of the vacuum not functioning correctlyWe will need to document the symptoms in order to offer the appropriate resolveIn the event we can not resolve the matter of the phone we can offer you several warranty options.Please reach out to our customer care team for immediate assistanceWe can be reached at 1- [redacted] , Monday-Friday, 8am-10pm EST or Saturday-Sunday, 9am-6pm ESTBest Regards, [redacted] on behalf of SharkNinEscalations Team
Revdex.com: As I stated in the original complaint my attempt to return item have been ignoredI don't want parts that were on back order since DecemberThey were not shipped prior to the credit card not being valid which was in MarchEvery time I made an attempt to obtain return shipping label instructions and authorization they were ignored just as it was in therror Revdex.com response I am not acceptingI contacted the business within the return period and that is what I still want to doI have not used the vacuum because all the attachmento that were to be shipped were not includedI want a prepaid label with tracking to return and a full refund of money paid because shark did not provide what was included in the infomercialThey ignore requests to return until the period is overNow they want to split hairs on my credit card not going through instead of addressing the fact they don't send items that were advertised as part of the offer and delay return process during return period I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Regards, [redacted]
Mr [redacted] ,We are sorry to hear that you are dissatisfied with the order processYou can review our credit card policy here; [redacted] As discussed by phone today, in an effort to resolve this matter we would like to make an exception and allow the order to process via our website If you should change your mind and wish to place the order, please do not hesitate to contact us directly at [redacted] Monday-Friday, 8am-10pm EST & Saturday-Sunday, 9am-6pm EST.We sincerely hope that our offer resolves the matter for youIf you should have any questions please do not hesitate to contact us directly.Best Regards,SharkNinEscalations Team
Ms [redacted] ,We are sorry to hear that you had experianced a delay in receiving your return bag and we would like to sincerely appologize for any inconvience this may have caused youShould you have any questions or concerns related to the vaulintary recall process, please do not hesitate to contact one of our dedicated agents standing by to assist you in this processPlease call ###-###-#### or send us an email to [redacted] Regards,Euro-pro Escalations Team
Good Day Mr [redacted] ,We are truly sorry to hear that you are dissatisfied with your warranty.If you should have any questions or concerns regarding your warranty terms, please do not hesitate to let us knowcontact us directly for immediate assistanceWe can be reached at 1- [redacted] Monday-Friday, 8am-10pm EST and Saturday, 9am-6pm ESTBest Regards, [redacted] on behalf ofSharkNinEscalations Team
Good Day Mr [redacted] ,We are sorry to hear that you are dissatisfied with your experience as customer experience is our highest priority.We have gone above and beyond what your warranty terms typically offer and have arranged to ship your replacement Shark DuoClean Powered Lift-Away Speed at the same time as your [redacted] pre-paid return labelPlease use the box that your replacement vacuum comes in to return your original product.In the event we do not receive your original product back, we will be forced to charge you for the replacementBest Regards, [redacted] on behalf ofSharkninEscalations Team
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below The solution they provided is exactly as I stated in the problemInitially, they told me that they will ship the replacement first and then I ship the vacuum which they changed later on after making me wait for daysSo, in their resolution they've not changed anything and repeated the same thing again without even giving the reason why did they change the process after days Regards, [redacted]
Ms [redacted] ,We are sorry to hear that you are dissatisfied with our resolveUpon further review of your file we can confirm that a complete new replacement BLNinBlender was ordered for you at no charge to youUnfortunately, the replacement blades for your model were not availableIt is for this reason that we have offered to completely replace the blender for youI have attached the order details and tracking information for your recordsThe [redacted] tracking number is [redacted] and is expected to be delivered by end of day on Friday January 29th, 2016.We sincerely hope that this does resolve the matter for youShould you require additional information please contact us directlyRegards,SharkNinEscalations Team
Ms***,We are sorry to hear that the complementary replacement battery and charging adaptor did not resolve the issuePlease do not hesitate to contact our escalation team for immediate assistance with sending your Shark Cordless Hand Vac in for repair under your warrantyIf you should have any questions or concerns related to your warranty terms or repair process, please contact us.Regards,Euro-Pro Escalations Team [redacted]
Mr***,We are sorry to hear that you have had this experience with your Shark Vacuum orderWe had left you a detailed voice mail message today asking that you call us back directly for immediate assistance with placing a new order at the same price point originally offeredPlease contact us at your earliest convenienceRegards,Euro-Pro Escalations Team
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] THe coffee maker is three months old what a way to make money off a consumerIf I wanted to have to spend every three months to replace a maker that isnt working correctly I would of bought a cheaper coffee makerThey sell for $at any store if every three months I spend just in shipping due to a maker that doesnt work I could replace it every yearIt seems crazy that a $product wont work more then months at a timeNever mind what you spend in cleaning the machine every ten daysSo what Ninis saying is they purposly sell a coffee bar with great advertisment so that a consumer spends every three months over $to have the machine work correctlyI would rather go buy a new [redacted] that worked for two years plus I never had issues with it at the same priceI can do the same thing with the purchase of a frother of $that I do with a ninthat has cost me over $to clean and have just as nice of a cup of coffee at less of an expenseThank you for the trust that consumer satisfaction is not your goal but to make money off consumers as a wholeA product should work for more then monthsI will go back to my [redacted] that is still working and I have to clean once every few months with out running it for three hours and be pleasedAshamed I fell for all the great advertisement on what a wonderful machine it wasAfter all never had an issue with my ninproducts but will not be purchasing any ninproduct again if this is what consumer satisfaction isWHen an Item cost more yearly to use then replace its not worth it Regards, [redacted]
Mrs***,We are sorry to hear that you have had this experience with your AuNutri NinBlender purchaseI have attached your order confirmation for your reviewWhile we do not physically send anything out in the box with respects to the lifetime warranty, it is included in the breakdown of the orderYou do in fact have the lifetime warranty with this purchaseIf you would prefer to have something in writing, in addition to the order confirmation I would be happy to send you an email personally which will confirm that you have the lifetime warranty on your AuNutri NinBlenderPlease confirm that the Nutri NinCookbook was received in the boxIf it was not, I will be happy to send it out to you right away.Should you have any questions or need additional information please let me knowRegards, [redacted] SharkNinEscalations Team [redacted] ***
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below Regards, [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below I returned your call but your mail box isfullThis is the 2nd time I reported this, nobody could bother to answer the firstI am s I re you went on your website and fixed the error, however I do have a screen shot of it listed on your page for $I also have a screen shot of it in my cart at $Therefore that proves you made changesI need to order sets at the $price, as it was listed at the time of purchase of tge vacuum cleanerI think it is pretty shady you advertise price but when the person hoes to check out you change the price hoping it isn't noticeable I will be sure to tell people that Regards, [redacted]
Good Day Ms [redacted] ,We are sorry to hear that you have experienced a delay with your order as customer experience is extremely important to us here at SharkNinjaIn an effort to resolve the matter for you we have made an exception and made arrangements to ship you an upgraded vacuumYour new NV Shark Rotator Powered Lift Away vacuum shipped on 12/12/at no chargeThe [redacted] tracking number is [redacted] and should arrive by end of day tomorrow.We sincerely hope that this resolves the matter to your satisfactionIf we can be of further assistance, please do not hesitate to reach out to us directly.Best Regards, [redacted] on behalf of SharkNinEscalations Team
Good Day Ms [redacted] ,Our sincerest apologies for the delay in shipping your replacement partsThis is not the experience we want you to have as customer experience is extremely important to us here at SharkNinja.In an effort to resolve this matter for you we have canceled the pending order for the replacement parts and have arranged to send you a complete new replacement Shark Rotator Powered Lift-Away TruePet vacuum, model NV750WWe simply ask that you allow the 3-business days to receive the vacuum via [redacted] ground service.We sincerely hope that this matter has been resolved to your satisfactionIf we can be of further assistance, please do not hesitate to contact us directly.Best Regards, [redacted] on behalf ofSharkNinEscalations Team
Mr [redacted] ,We are sorry to hear that you have had a negative experience with your orderPlease refer to your bank with any concerns you may have regarding any discrepancies with your credit cardAs for your Shark order, we can not process a multi pay order to a debit cardIf it is your wish to have the order bill in multiple payments you are required to provide a credit cardOtherwise, we can process the balance owed as one final payment to a credit cardFor immediate assistance with this order please contact us directly to review the options available to youWe can be reached at [redacted] Regards,SharkNinEscalations Team [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Sorry missed your call I tried calling you back but unable to get a hold of you Please mail the replacement to the address on file with Revdex.com Thank you Regards, [redacted] ***
Ms***,We are sorry to hear that you were caught off guard by our emailsI have tried to reach you by phone to review the order details with youI left you a detailed voice mail message with my contact detailsPlease find attached your order details and payment schedule for your NinMega Kitchen System purchased by calling our infomercial on 07/21/Our records indicate that your final payment which was due on October20th had declined ( [redacted] )We had sent an email on separate occasions asking that you contact us to resolve the issueOften times it is just a matter of the credit card expiring and the consumer forgets to notify us that they were issued a new cardWhen we had not received a response for days the file was sent to our collection groupPlease contact Euro-Pro Operating LLC at [redacted] to make appropriate payment arrangementsHours of operations are Monday through Friday from 9:AM to 8:PM ETShould you have any questions please do not hesitate to contact me directly.Regards, [redacted] Euro-Pro Escalations Team [redacted] ***
Mr [redacted] ,We are sorry to hear you have experienced a delay in receiving your orderOur records indicate that stock has come inYour order is sitting in priority sequence and should ship out to you shortlyWe apologize for the delay and any inconvenience this may have caused you.Should you have any questions or concerns please do not hesitate to let us knowRegards,SharkNinEscalations Team
Good Day Mr [redacted] ,Again, we are sorry to hear that you are having a negative experience with your Shark Vacuum.We are happy to helpPlease reach out to our customer care team so that we can determine the potential cause of the vacuum not functioning correctlyWe will need to document the symptoms in order to offer the appropriate resolveIn the event we can not resolve the matter of the phone we can offer you several warranty options.Please reach out to our customer care team for immediate assistanceWe can be reached at 1- [redacted] , Monday-Friday, 8am-10pm EST or Saturday-Sunday, 9am-6pm ESTBest Regards, [redacted] on behalf of SharkNinEscalations Team
Revdex.com: As I stated in the original complaint my attempt to return item have been ignoredI don't want parts that were on back order since DecemberThey were not shipped prior to the credit card not being valid which was in MarchEvery time I made an attempt to obtain return shipping label instructions and authorization they were ignored just as it was in therror Revdex.com response I am not acceptingI contacted the business within the return period and that is what I still want to doI have not used the vacuum because all the attachmento that were to be shipped were not includedI want a prepaid label with tracking to return and a full refund of money paid because shark did not provide what was included in the infomercialThey ignore requests to return until the period is overNow they want to split hairs on my credit card not going through instead of addressing the fact they don't send items that were advertised as part of the offer and delay return process during return period I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Regards, [redacted]
Mr [redacted] ,We are sorry to hear that you are dissatisfied with the order processYou can review our credit card policy here; [redacted] As discussed by phone today, in an effort to resolve this matter we would like to make an exception and allow the order to process via our website If you should change your mind and wish to place the order, please do not hesitate to contact us directly at [redacted] Monday-Friday, 8am-10pm EST & Saturday-Sunday, 9am-6pm EST.We sincerely hope that our offer resolves the matter for youIf you should have any questions please do not hesitate to contact us directly.Best Regards,SharkNinEscalations Team
Ms [redacted] ,We are sorry to hear that you had experianced a delay in receiving your return bag and we would like to sincerely appologize for any inconvience this may have caused youShould you have any questions or concerns related to the vaulintary recall process, please do not hesitate to contact one of our dedicated agents standing by to assist you in this processPlease call ###-###-#### or send us an email to [redacted] Regards,Euro-pro Escalations Team
Good Day Mr [redacted] ,We are truly sorry to hear that you are dissatisfied with your warranty.If you should have any questions or concerns regarding your warranty terms, please do not hesitate to let us knowcontact us directly for immediate assistanceWe can be reached at 1- [redacted] Monday-Friday, 8am-10pm EST and Saturday, 9am-6pm ESTBest Regards, [redacted] on behalf ofSharkNinEscalations Team
Good Day Mr [redacted] ,We are sorry to hear that you are dissatisfied with your experience as customer experience is our highest priority.We have gone above and beyond what your warranty terms typically offer and have arranged to ship your replacement Shark DuoClean Powered Lift-Away Speed at the same time as your [redacted] pre-paid return labelPlease use the box that your replacement vacuum comes in to return your original product.In the event we do not receive your original product back, we will be forced to charge you for the replacementBest Regards, [redacted] on behalf ofSharkninEscalations Team
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below The solution they provided is exactly as I stated in the problemInitially, they told me that they will ship the replacement first and then I ship the vacuum which they changed later on after making me wait for daysSo, in their resolution they've not changed anything and repeated the same thing again without even giving the reason why did they change the process after days Regards, [redacted]
Ms [redacted] ,We are sorry to hear that you are dissatisfied with our resolveUpon further review of your file we can confirm that a complete new replacement BLNinBlender was ordered for you at no charge to youUnfortunately, the replacement blades for your model were not availableIt is for this reason that we have offered to completely replace the blender for youI have attached the order details and tracking information for your recordsThe [redacted] tracking number is [redacted] and is expected to be delivered by end of day on Friday January 29th, 2016.We sincerely hope that this does resolve the matter for youShould you require additional information please contact us directlyRegards,SharkNinEscalations Team
Ms***,We are sorry to hear that the complementary replacement battery and charging adaptor did not resolve the issuePlease do not hesitate to contact our escalation team for immediate assistance with sending your Shark Cordless Hand Vac in for repair under your warrantyIf you should have any questions or concerns related to your warranty terms or repair process, please contact us.Regards,Euro-Pro Escalations Team [redacted]
Mr***,We are sorry to hear that you have had this experience with your Shark Vacuum orderWe had left you a detailed voice mail message today asking that you call us back directly for immediate assistance with placing a new order at the same price point originally offeredPlease contact us at your earliest convenienceRegards,Euro-Pro Escalations Team
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] THe coffee maker is three months old what a way to make money off a consumerIf I wanted to have to spend every three months to replace a maker that isnt working correctly I would of bought a cheaper coffee makerThey sell for $at any store if every three months I spend just in shipping due to a maker that doesnt work I could replace it every yearIt seems crazy that a $product wont work more then months at a timeNever mind what you spend in cleaning the machine every ten daysSo what Ninis saying is they purposly sell a coffee bar with great advertisment so that a consumer spends every three months over $to have the machine work correctlyI would rather go buy a new [redacted] that worked for two years plus I never had issues with it at the same priceI can do the same thing with the purchase of a frother of $that I do with a ninthat has cost me over $to clean and have just as nice of a cup of coffee at less of an expenseThank you for the trust that consumer satisfaction is not your goal but to make money off consumers as a wholeA product should work for more then monthsI will go back to my [redacted] that is still working and I have to clean once every few months with out running it for three hours and be pleasedAshamed I fell for all the great advertisement on what a wonderful machine it wasAfter all never had an issue with my ninproducts but will not be purchasing any ninproduct again if this is what consumer satisfaction isWHen an Item cost more yearly to use then replace its not worth it Regards, [redacted]
Mrs***,We are sorry to hear that you have had this experience with your AuNutri NinBlender purchaseI have attached your order confirmation for your reviewWhile we do not physically send anything out in the box with respects to the lifetime warranty, it is included in the breakdown of the orderYou do in fact have the lifetime warranty with this purchaseIf you would prefer to have something in writing, in addition to the order confirmation I would be happy to send you an email personally which will confirm that you have the lifetime warranty on your AuNutri NinBlenderPlease confirm that the Nutri NinCookbook was received in the boxIf it was not, I will be happy to send it out to you right away.Should you have any questions or need additional information please let me knowRegards, [redacted] SharkNinEscalations Team [redacted] ***
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below Regards, [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below I returned your call but your mail box isfullThis is the 2nd time I reported this, nobody could bother to answer the firstI am s I re you went on your website and fixed the error, however I do have a screen shot of it listed on your page for $I also have a screen shot of it in my cart at $Therefore that proves you made changesI need to order sets at the $price, as it was listed at the time of purchase of tge vacuum cleanerI think it is pretty shady you advertise price but when the person hoes to check out you change the price hoping it isn't noticeable I will be sure to tell people that Regards, [redacted]
Good Day Ms [redacted] ,We are sorry to hear that you have experienced a delay with your order as customer experience is extremely important to us here at SharkNinjaIn an effort to resolve the matter for you we have made an exception and made arrangements to ship you an upgraded vacuumYour new NV Shark Rotator Powered Lift Away vacuum shipped on 12/12/at no chargeThe [redacted] tracking number is [redacted] and should arrive by end of day tomorrow.We sincerely hope that this resolves the matter to your satisfactionIf we can be of further assistance, please do not hesitate to reach out to us directly.Best Regards, [redacted] on behalf of SharkNinEscalations Team