Ms [redacted] ,We are sorry to hear you have had a negative experience with your [redacted] orderWe will verify on our end why you had not been contacted regarding canceling the orderOur records indicate that the order had shipped on 02/02/The [redacted] tracking is [redacted] The expected delivery date is 02/07/Please refuse the orderAs soon as it is received back we will refund your payment in fullWe apologize for any inconvience this may have caused youShould you have any further questions or concerns please do not hesitate to contact me directly.Regards, [redacted] Euro-Pro Escalations Team###-###-####
Good Day Mr [redacted] , We are sorry to hear that you have had this experience with your Shark vacuum, as customer experience is our highest priorityWe, at SharkNinare proud to offer our consumers best in class warranties on their SharkNinproductsYour Shark vacuum, purchased on or around 09/11/comes with a year limited warrantyWe have attached a copy of the owners manual for your recordsPlease review page for additional information regarding your warranty termsUnder standard warranty practice, in the event SharkNincan not resolve the matter over the phone, we will offer a return of your product for repair or replacement at no charge to youWe simply ask that you pay $plus tax for return shippingThis is a third party charge and is non refundableThis information is available in your owner's manual that arrives inside the box with the product(attached) If you should have any questions or concerns regarding your warranty terms, please do not hesitate to let us know Best Regards, [redacted] on behalf of SharkNinEscalations Team
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted] ***
Ms [redacted] ,We are sorry to hear about thisWhen consumers place an order with Ninvia an infomercial they are offered 3rd party products and servicesIn this case you had accepted a service and [redacted] gift cardThis is not handled by Nindirectly, but by a 3rd party providerNinis not associated with the 3rd party provider of the [redacted] gift card, which is why the NinCustomer Service has not been able to assist We have no visibility into the status of the gift card offers That said, the best way to resolve this is to call West Direct directly at [redacted] If you should have any questions or concerns related to your NinBlender please feel free to contact us.Regards,Euro-Pro Escalations Team [redacted]
Good Day Ms [redacted] ,We are sorry to hear that you have experienced a delay in receiving your order as customer experience is extremely important to us here at SharkNinja.Our records indicate that the parts ordered are currently on back order but that we are expecting a shipment in shortlyThe expected ship date for your order is listed as 12/16/We are doing our best to get this order to you before the holidaysWe apologize for any inconvenience this may have caused you.If we can be of further assistance please feel free to reach out to us directly at [redacted] 1-800-361-Monday-Friday, 9:00am-5:00pm EstBest Regards, [redacted] SharkNinEscalations Team [redacted] ***
Ms [redacted] ,You will happy to know that your order shipped on 10/28/via FedEx groundThe tracking number is [redacted] According to the [redacted] tracking information, your order is scheduled to be delivered Saturday, 10/31/by end of day.Should you have any further questions or concerns regarding your order please feel free to contact us directly for immediate assistanceRegards,SharkNinEscalations Team [redacted]
Mr***,We are sorry to hear that you have had a negative experience with your [redacted] product & servicesShould you require additional information and would like to take us up on our offer please do not hesitate to contact us directly.We look forward to working with you to resolve this matter.Regards,Euro-Pro Escalations Team###-###-####
Good Day Ms [redacted] ,We are sorry to hear that you do not recall accepting the offer on 09/09/for the Shark Light & Easy Steam Mop - SThis product was shipped to you on 12/22/You were offered this mop to replace your original Steam Mop at a discounted rate by the customer service representative you spoke with over the phone on 09/09/I have attached confirmation of this order for your reviewPlease contact [redacted] at to arrange payment of the balance owingIf you have any questions please do not hesitate to let us knowBest Regards, [redacted] on behalf ofSharkNinEscalations Team
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below [First of all we have only spoken with your customer service agentsWe have never spoken with any supervisorWe have been through this before with the first Shark vacuum, and you replaced it with this oneI am not going to pay to return this vacuum to be fixed, which we were told by your customer service troubleshooting deptthat the problem was the motor and it could not be fixedLet me add I will not may anymore money to your companyI was told it could not be fixed, so it should be replaced with a NEW vacuumWe have contacted your company five times.....I am through with SharkWe paid the first time $49.95, and they sent us this one, which has the same problem the first one hadI think you send out refurbished vacuumsSo, I want a brand NEW vacuum, or my money backIn closing if you send us a NEW vacuum, we will put this one in the box and send it back to youI will not pay for a box and shippingAgain I want to add we have never spoken to a supervisor from your company ] Regards, [redacted] ***
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] I HaAs As I Said Previously , I Have Already Given SHark NinEnough Of My Money I Do Not Feel I Should HAve To pay Anything To HavE New Parts shipped To Me I Have The Original Owners Manual And I Know What It SaysBUt I Will Not Be Spending Any With THis Company Any Good Company Would Ship New Unfaulty Parts Free Of Charge To Keep CustomerS SatisfiedEspecially WHen The Original Product Didnt Even LAst For Half Of The Warranty Time Regards, [redacted]
Mr [redacted] ,We are sorry to hear that you are dissatisfied with your experienceCustomer experience is extremely important to us here at SharkNinjaWe would be happy to assist in any way that we canUpon further review we have found multiple orders with your billing informationIs it possible that you have placed multiple orders in the past and had them ship to someone else? We also noticed that you were using the email address [email protected] does not appear to be a valid email addressCan you please confirm what it is you were attempting to order on our website in this recent case? We will do our best to accommodate you.Please feel free to contact us directly with any questions or concerns you may have regarding your orders.Best Regards, [redacted] on behalf of SharkNinEscalations Team
Good Day Mr***,We are sorry to hear that you have had a negative experience with your NinCoffee Bar as customer experience is extremely important to us here at SharkNinja.Our records show that a member of our escalations team reached out to you by phone on Thursday, June 1st and offered you additional assistanceWe sincerely hope that this matter has been resolved to your satisfaction.If we can be of further assistance, please do not hesitate to contact us directlyBest Regards, [redacted] on behalf ofSharkNinEscalations Team
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] [Shark customer service - I suggest you take the customer service training "Customer Service "The Disney Way"" This will show you that you need to use your best judgement when it comes to customer service, as policies are not always black and whiteI am extremely upset with the poor service and though I am one customer, I will never purchase your products againThis is also coming from someone who has always purchased Shark and Ninproducts.] Regards, [redacted]
I have accepted the business offer and has forwarded proof of purchase as requested but, haven't received any correspondence fro [redacted] and or Shark Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below [If you are rejecting the business's response please enter your rejection comments here.] Regards, [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below There is no assurance of when the part will ship It has already been months back orderedGiven the inability to honor the warranty with a part replacement in an acceptable time frame, per ***'s year warranty, a replacement unit will be shipped with any return freight prepaid by *** Regards, [redacted] ***
Mrs***,We are sorry to hear that you had ordered the wrong part for your [redacted] vacuumI have left you a detailed voice mail message advising that I am offering you a [redacted] pre-paid return label for return of the part as a one time gestureOnce received back your credit card will be refunded within 3-business days from that datePlease place the part in a small box along with a noteOn the note please write your name and customer reference number( [redacted] ) Please print the [redacted] label from your email and tape it to the outside of your box and drop the package off at your local ***.Under circumstances, if you should order the wrong part you must return the part at your own cost for a refundIf you should have any questions please do not hesitate to contact me directly.Regards, [redacted] Euro-Pro Escalations Team###-###-####
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below This is the same type of message that I received the last time and it does not satisfy my desire to solve this claimI would like for the company to do more to get this doneI am growing tired of the lack of urgency and response in association with my claim Regards, [redacted]
Ms [redacted] ,We are sorry to hear that you have had a negative experience with [redacted] product and servicesAfter review of your file we can confirm that we had in fact received the charge dispute from your bank related to the order referenced in your complaintOur records do show that the charge dispute was closed in our favor and therefore the outstanding balance of $$is owed to Euro-Pro for your [redacted] orderFor further detail regarding the charge dispute please contact your bank directly.Regards,Euro-Pro Escalations Team###-###-####
Good Day Mr***,We are sorry to hear that you have had a negative experience as customer experience is our highest priority.We will have someone reach out to you by phone today to review options for resolveOur contact center is available Monday-Friday, 9am-9pm EST and Saturdays, 9am-6pm EST at 1- [redacted] Otherwise, you can purchase the replacement blade disc directly on our website, using our self serve optionWe offer the replacement for $plus tax and shippingPlease visit www.ninjakitchen.com.Regards, [redacted] on behalf ofSharkNinEscalations Team
Mrs [redacted] ,As previously mentioned, we would be happy to assist you with returning the original order for a refundPlease feel free to contact us directly by phone for assistanceOur agents are available to assist you from Monday-Saturday 7am-11pm Est& on Sunday from 9am-8pm Est.Regards,SharkNinEscalations Team
Ms [redacted] ,We are sorry to hear you have had a negative experience with your [redacted] orderWe will verify on our end why you had not been contacted regarding canceling the orderOur records indicate that the order had shipped on 02/02/The [redacted] tracking is [redacted] The expected delivery date is 02/07/Please refuse the orderAs soon as it is received back we will refund your payment in fullWe apologize for any inconvience this may have caused youShould you have any further questions or concerns please do not hesitate to contact me directly.Regards, [redacted] Euro-Pro Escalations Team###-###-####
Good Day Mr [redacted] , We are sorry to hear that you have had this experience with your Shark vacuum, as customer experience is our highest priorityWe, at SharkNinare proud to offer our consumers best in class warranties on their SharkNinproductsYour Shark vacuum, purchased on or around 09/11/comes with a year limited warrantyWe have attached a copy of the owners manual for your recordsPlease review page for additional information regarding your warranty termsUnder standard warranty practice, in the event SharkNincan not resolve the matter over the phone, we will offer a return of your product for repair or replacement at no charge to youWe simply ask that you pay $plus tax for return shippingThis is a third party charge and is non refundableThis information is available in your owner's manual that arrives inside the box with the product(attached) If you should have any questions or concerns regarding your warranty terms, please do not hesitate to let us know Best Regards, [redacted] on behalf of SharkNinEscalations Team
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted] ***
Ms [redacted] ,We are sorry to hear about thisWhen consumers place an order with Ninvia an infomercial they are offered 3rd party products and servicesIn this case you had accepted a service and [redacted] gift cardThis is not handled by Nindirectly, but by a 3rd party providerNinis not associated with the 3rd party provider of the [redacted] gift card, which is why the NinCustomer Service has not been able to assist We have no visibility into the status of the gift card offers That said, the best way to resolve this is to call West Direct directly at [redacted] If you should have any questions or concerns related to your NinBlender please feel free to contact us.Regards,Euro-Pro Escalations Team [redacted]
Good Day Ms [redacted] ,We are sorry to hear that you have experienced a delay in receiving your order as customer experience is extremely important to us here at SharkNinja.Our records indicate that the parts ordered are currently on back order but that we are expecting a shipment in shortlyThe expected ship date for your order is listed as 12/16/We are doing our best to get this order to you before the holidaysWe apologize for any inconvenience this may have caused you.If we can be of further assistance please feel free to reach out to us directly at [redacted] 1-800-361-Monday-Friday, 9:00am-5:00pm EstBest Regards, [redacted] SharkNinEscalations Team [redacted] ***
Ms [redacted] ,You will happy to know that your order shipped on 10/28/via FedEx groundThe tracking number is [redacted] According to the [redacted] tracking information, your order is scheduled to be delivered Saturday, 10/31/by end of day.Should you have any further questions or concerns regarding your order please feel free to contact us directly for immediate assistanceRegards,SharkNinEscalations Team [redacted]
Mr***,We are sorry to hear that you have had a negative experience with your [redacted] product & servicesShould you require additional information and would like to take us up on our offer please do not hesitate to contact us directly.We look forward to working with you to resolve this matter.Regards,Euro-Pro Escalations Team###-###-####
Good Day Ms [redacted] ,We are sorry to hear that you do not recall accepting the offer on 09/09/for the Shark Light & Easy Steam Mop - SThis product was shipped to you on 12/22/You were offered this mop to replace your original Steam Mop at a discounted rate by the customer service representative you spoke with over the phone on 09/09/I have attached confirmation of this order for your reviewPlease contact [redacted] at to arrange payment of the balance owingIf you have any questions please do not hesitate to let us knowBest Regards, [redacted] on behalf ofSharkNinEscalations Team
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below [First of all we have only spoken with your customer service agentsWe have never spoken with any supervisorWe have been through this before with the first Shark vacuum, and you replaced it with this oneI am not going to pay to return this vacuum to be fixed, which we were told by your customer service troubleshooting deptthat the problem was the motor and it could not be fixedLet me add I will not may anymore money to your companyI was told it could not be fixed, so it should be replaced with a NEW vacuumWe have contacted your company five times.....I am through with SharkWe paid the first time $49.95, and they sent us this one, which has the same problem the first one hadI think you send out refurbished vacuumsSo, I want a brand NEW vacuum, or my money backIn closing if you send us a NEW vacuum, we will put this one in the box and send it back to youI will not pay for a box and shippingAgain I want to add we have never spoken to a supervisor from your company ] Regards, [redacted] ***
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] I HaAs As I Said Previously , I Have Already Given SHark NinEnough Of My Money I Do Not Feel I Should HAve To pay Anything To HavE New Parts shipped To Me I Have The Original Owners Manual And I Know What It SaysBUt I Will Not Be Spending Any With THis Company Any Good Company Would Ship New Unfaulty Parts Free Of Charge To Keep CustomerS SatisfiedEspecially WHen The Original Product Didnt Even LAst For Half Of The Warranty Time Regards, [redacted]
Mr [redacted] ,We are sorry to hear that you are dissatisfied with your experienceCustomer experience is extremely important to us here at SharkNinjaWe would be happy to assist in any way that we canUpon further review we have found multiple orders with your billing informationIs it possible that you have placed multiple orders in the past and had them ship to someone else? We also noticed that you were using the email address [email protected] does not appear to be a valid email addressCan you please confirm what it is you were attempting to order on our website in this recent case? We will do our best to accommodate you.Please feel free to contact us directly with any questions or concerns you may have regarding your orders.Best Regards, [redacted] on behalf of SharkNinEscalations Team
Good Day Mr***,We are sorry to hear that you have had a negative experience with your NinCoffee Bar as customer experience is extremely important to us here at SharkNinja.Our records show that a member of our escalations team reached out to you by phone on Thursday, June 1st and offered you additional assistanceWe sincerely hope that this matter has been resolved to your satisfaction.If we can be of further assistance, please do not hesitate to contact us directlyBest Regards, [redacted] on behalf ofSharkNinEscalations Team
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] [Shark customer service - I suggest you take the customer service training "Customer Service "The Disney Way"" This will show you that you need to use your best judgement when it comes to customer service, as policies are not always black and whiteI am extremely upset with the poor service and though I am one customer, I will never purchase your products againThis is also coming from someone who has always purchased Shark and Ninproducts.] Regards, [redacted]
I have accepted the business offer and has forwarded proof of purchase as requested but, haven't received any correspondence fro [redacted] and or Shark Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below [If you are rejecting the business's response please enter your rejection comments here.] Regards, [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below There is no assurance of when the part will ship It has already been months back orderedGiven the inability to honor the warranty with a part replacement in an acceptable time frame, per ***'s year warranty, a replacement unit will be shipped with any return freight prepaid by *** Regards, [redacted] ***
Mrs***,We are sorry to hear that you had ordered the wrong part for your [redacted] vacuumI have left you a detailed voice mail message advising that I am offering you a [redacted] pre-paid return label for return of the part as a one time gestureOnce received back your credit card will be refunded within 3-business days from that datePlease place the part in a small box along with a noteOn the note please write your name and customer reference number( [redacted] ) Please print the [redacted] label from your email and tape it to the outside of your box and drop the package off at your local ***.Under circumstances, if you should order the wrong part you must return the part at your own cost for a refundIf you should have any questions please do not hesitate to contact me directly.Regards, [redacted] Euro-Pro Escalations Team###-###-####
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below This is the same type of message that I received the last time and it does not satisfy my desire to solve this claimI would like for the company to do more to get this doneI am growing tired of the lack of urgency and response in association with my claim Regards, [redacted]
Ms [redacted] ,We are sorry to hear that you have had a negative experience with [redacted] product and servicesAfter review of your file we can confirm that we had in fact received the charge dispute from your bank related to the order referenced in your complaintOur records do show that the charge dispute was closed in our favor and therefore the outstanding balance of $$is owed to Euro-Pro for your [redacted] orderFor further detail regarding the charge dispute please contact your bank directly.Regards,Euro-Pro Escalations Team###-###-####
Good Day Mr***,We are sorry to hear that you have had a negative experience as customer experience is our highest priority.We will have someone reach out to you by phone today to review options for resolveOur contact center is available Monday-Friday, 9am-9pm EST and Saturdays, 9am-6pm EST at 1- [redacted] Otherwise, you can purchase the replacement blade disc directly on our website, using our self serve optionWe offer the replacement for $plus tax and shippingPlease visit www.ninjakitchen.com.Regards, [redacted] on behalf ofSharkNinEscalations Team
Mrs [redacted] ,As previously mentioned, we would be happy to assist you with returning the original order for a refundPlease feel free to contact us directly by phone for assistanceOur agents are available to assist you from Monday-Saturday 7am-11pm Est& on Sunday from 9am-8pm Est.Regards,SharkNinEscalations Team