Sheedy Michael T

We are in receipt of the complaint for the above referenced customer and welcome the opportunity to respond to the customer’s inquiryThe Bank has communicated with the customer through regular mail addressing their concerns and enclosing our prior correspondencePlease allow sufficient time for the letter to be received. In the interest of protecting our customer’s confidentiality, we are not posting the contents of the response in this forum. Please let us know if we can assist further regarding this matter. Thank you for taking the time to bring this matter to our attention

We are in receipt of the complaint and welcome the opportunity to provide more informationWe have communicated with Mr*** through regular mail addressing his concernsPlease allow sufficiednt time for the letter to be receivedIn the interest of protecting our customer's privacy, we are
not posting the contents of the response in this forumPlease let us know if we can assist further regarding this matterThank you for taking the time to bring this to our attention

Initial Business Response /* (1000, 5, 2015/06/03) */
We are in receipt of the complaint for the above referenced customer and welcome the opportunity to respond to the customer's inquiryA telephone call was made to Ms.***, addressing her concernsPlease let us know if we can assist further
regarding this matterThank you for taking the time to bring this matter to our attention

Complaint: ***
I am rejecting this response because: BMO Harris Bank has refused to answer the first of my questions. Those were (1) how much money has been taken from my bank account as a result of this service fee? (2) Why am I being assessed this service fee now after having this account for over years? (3) How/when was I notified of this service fee?Furthermore, to research question #the bank wanted to charge me an additional service fee of $per bank statement they would have to reprint to determine how much money I had lost. Apparently the online system the financial representatives have access to only allow them to see the last days of activity for my bank account. As this service fee has been assessed for several years it would take a considerable amount of research (and consequently $service fees) to reproduce the necessary statements to answer my question.To avoid being assessed additional service monthly service fees it was recommended that I close this account. Reluctantly I have closed my account with BMO Harris Bank but I fear that I will never have the answers to the above questions
Sincerely,
*** ***

We are in receipt of the complaint for the above referenced customerWe welcome the opportunity to respond to the customer’s inquiryA letter was sent to Mr*** on 1/27/16, addressing his concernsIn the interest of protecting our customer’s confidentiality, we are not posting the contents
of the letter in this forum. Please let us know if we can assist further regarding this matter. Thank you for taking the time to bring this matter to our attention

We are in receipt of the complaint and we have communicated with our customer directly to address her concernsIn the interest of protecting our customer’s confidentiality, we are not posting the details of the response in this forumPlease let us know if we can assist further regarding this
matterThank you for taking the time to bring this matter to our attention

We are in receipt of the complaint for the above referenced customerWe welcome the opportunity to respond to the customer’s inquiryA phone call was placed to *** *** on 5/31/17, addressing his concernsIn the interest of protecting our customer’s confidentiality, we are not posting
the contents of the call on this forum. Please let us know if we can assist further regarding this matter. Thank you for taking the time to bring this matter to our attention

We are in receipt of Crystal ***'s rejection to the Bank’s response to the above complaint. The Bank has left messages for the customer directly and has closed this matter. In the interest of protecting our customer’s confidentiality, we are not posting the details of the response
in this forum. Please let us know if we can assist further regarding this matter. Thank you for taking the time to bring this matter to our attention

Complaint: ***
I am rejecting this response because: My understanding is that the Bank is still investigating this matter and I am waiting for a response,
Sincerely,
Nick ***

We are in receipt of the complaint and we have communicated with our customer directly to resolve all concernsIn the interest of protecting our customer’s confidentiality, we are not posting the details of the response in this forum. Please let us know if we can assist further regarding this
matter. Thank you for taking the time to bring this matter to our attention

We are in receipt of the complaint and welcome the opportunity to provide more informationWe have communicated directly with the customer to address their concernsIn the interest of protecting our customer's privacy, we are not posting the contents of the resolution in this forumPlease let us
know if we can assist further regarding this matterThank you for taking the time to bring this to our attention

We are in receipt of the complaint for the above referenced customerWe welcome the opportunity to respond to the customer’s inquiryA letter was sent to MsLydia *** on 05/05/2017, addressing her concernsIn the interest of protecting our customer’s confidentiality, we are not posting the
contents of the letter in this forum. Please let us know if we can assist further regarding this matter. Thank you for taking the time to bring this matter to our attention

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11144196, and find that this resolution is satisfactory to me
Sincerely,
Tania ***

The Bank contacted Mr*** to discuss his concernThe Bank is not able to provide assistance regarding this concern

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. The bank manager in [redacted], WI, which is my local branch, personally reached out to me within a timely manner, even taking the time to call back when I was ill.
Sincerely,
Rachel [redacted]

As a recap of actions taken, the escrow was dissolved per the customer's request and check issued on 10/12/17. Additionally, we were informed that the insurance company mailed a check directly to the customer for the overpayment on 10/18/17.

We are in receipt of the complaint for the above referenced customer. We welcome the opportunity to respond to the customer’s inquiry. A letter was sent to Mr. [redacted] on 7/22/16, addressing his concerns. In the interest of protecting our customer’s confidentiality, we are not posting the contents of...

the letter in this forum.  Please let us know if we can assist further regarding this matter.  Thank you for taking the time to bring this matter to our attention.

We are in receipt of the complaint for the above referenced customer. We welcome the opportunity to respond to the customer’s inquiry. Our Branch Manager spoke with Ms. [redacted] this morning addressing her concerns. In the interest of protecting our customer’s confidentiality, we are not posting...

the contents of the conversation in this forum.  Please let us know if we can assist further regarding this matter.  Thank you for taking the time to bring this matter to our attention.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Nicole [redacted]

Initial Business Response /* (1000, 8, 2015/02/13) */
We are in receipt of the complaint for the above referenced customer. We welcome the opportunity to respond to the customer's inquiry. We reached out to Mr. [redacted] on 2/13/15 and sent a letter addressing his concerns. In the interest of...

protecting our customer's confidentiality, we are not posting the contents of the letter in this forum. Please let us know if we can assist further regarding this matter. Thank you for taking the time to bring this matter to our attention.