Sheedy Michael T

We are in receipt of the complaint for the above referenced customer and welcome the opportunity to respond to the customer’s inquiry. A telephone call was made to Mr. [redacted], addressing his concerns. The issue was resolved to the customer’s satisfaction.  Please let us know if we can assist...

further regarding this matter.  Thank you for taking the time to bring this matter to our attention.

We are in receipt of the complaint for the above referenced customer. We welcome the opportunity to respond to the customer’s inquiry. We spoke to Mr. [redacted] on 12/10/15 and let him know that we are actively working to correct his issue.  Please let us know if we can assist further regarding...

this matter.  Thank you for taking the time to bring this matter to our attention.

We are in receipt of the complaint for the above referenced customer and welcome the opportunity to respond to the customer’s inquiry. The Bank has communicated with the customer through regular mail addressing their concerns. Please allow sufficient time for the letter to be received.  In the...

interest of protecting our customer’s confidentiality, we are not posting the contents of the response in this forum.  Please let us know if we can assist further regarding this matter.  Thank you for taking the time to bring this matter to our attention.

We are in receipt of the complaint for the above referenced customer. We welcome the opportunity to respond to the customer’s inquiry. We spoke with Mr. [redacted] on 10/20/16 and addressed his concerns. In the interest of protecting our customer’s confidentiality, we are not posting the contents of...

the letter in this forum.  Please let us know if we can assist further regarding this matter.  Thank you for taking the time to bring this matter to our attention.

We are in receipt of the complaint and we have communicated with our customer, Mr. Andrew [redacted], directly to resolve all concerns. In the interest of protecting our customer’s confidentiality, we are not posting the details of the response in this forum.  Please let us know if we can...

assist further regarding this matter.  Thank you for taking the time to bring this matter to our attention.

Complaint: [redacted]
I am rejecting this response because: Business is still rude and has not had their sr manager contact me as requested multiple times. 
Sincerely,
[redacted]

We are in receipt of the complaint for the above referenced customer. We welcome the opportunity to respond to the customer’s inquiry. A letter was sent to Mr. [redacted] on April 12, 2017, addressing his concerns. In the interest of protecting our customer’s confidentiality, we are not posting the...

contents of the letter in this forum.  Please let us know if we can assist further regarding this matter.  Thank you for taking the time to bring this matter to our attention.

Complaint: 11147036
I am rejecting this response because:
Maria [redacted] did not act ethically by describing a loan option that she knew I would not qualify for. She should have NEVER told me about a loan option that had a 600 credit score requirement when I told her I had a 599 credit score. She caused a credit report to be pulled and this lowered my credit score more. She did not act fairly and ethically by NOT telling me a credit report would be pulled when I said yes I would like to apply for the loan. I ASSUMED that No One would be turned down for a loan that was not paid out until the loan was fully paid for up front and therefore there was no way I would be turned down for the loan or Maria would not have told me about the loan. This is the same ethics as a loan shark. She lied to me about the loan option and my ability in getting the loan and therefore all credit inquires should be removed from my credit report. I can not believe a MANAGER would get away with lying to a customer and causing them harm purposely. This is truly a spiteful act and not something a person dealing with customers should commit. Is this your way to serve customers by describing loan options they can not qualify for? Remove the credit inquire from my credit report as Maria was deceitful in her options she gave to me. I never ask about a loan, Maria suggested this her self. There is no reason she should have offered me a loan in the first place as I was only calling to find out why it was a month past when I should have received my bonus. Prove you can act fairly and ethically and remove the illegal credit report inquire.
Sincerely,
Bonnie [redacted]

We are in receipt of the complaint for the above referenced customer. We welcome the opportunity to respond to the customer’s inquiry. A letter was sent to Mr. Stines on 3/1/18, addressing his concerns. In the interest of protecting our customer’s confidentiality, we are not posting the contents of...

the letter in this forum.  Please let us know if we can assist further regarding this matter.  Thank you for taking the time to bring this matter to our attention.

Initial Business Response /* (1000, 5, 2015/09/15) */
We are in receipt of the complaint for the above referenced customer and welcome the opportunity to respond to the customer's inquiry. Today, the Bank communicated with the customer through regular mail addressing their concerns. Please allow...

sufficient time for the letter to be received. In the interest of protecting our customer's confidentiality, we are not posting the contents of the response in this forum. Please let us know if we can assist further regarding this matter. Thank you for taking the time to bring this matter to our attention.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Annette [redacted]

We spoke with [redacted] on 6/1/17 and addressed his concerns.

We are in receipt of the complaint for the above referenced customer. We welcome the opportunity to respond to the customer’s inquiry. A letter was sent to Ms. [redacted] on 1/19/17, addressing her concerns. In the interest of protecting our customer’s confidentiality, we are not posting the contents...

of the letter in this forum.  Please let us know if we can assist further regarding this matter.  Thank you for taking the time to bring this matter to our attention.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Our account has been closed at this time. 
Sincerely,
Benjamin [redacted]

Complaint: 10986350
I am rejecting this response because: The bank did not directly contact me. I contacted the bank numerous times, no one addressed my issues with customer service. I had been assessed several late fees due to the drawn out process, no one was even willing to discuss this with me. This statement is an outright lie that they have contacted me and are working on addressing my issues.
Sincerely,
Kristin [redacted]

We are in receipt of the complaint for the above referenced customer. We welcome the opportunity to respond to the customer’s inquiry. We have discussed the issue with customer and have addressed his concerns. In the interest of protecting our customer’s confidentiality, we...

are not posting the contents of the discussion in this forum.  Please let us know if we can assist further regarding this matter.  Thank you for taking the time to bring this matter to our attention.

We are in receipt of the complaint and we communicated with the customer through regular mail addressing their concerns on September 20, 2017. Please allow sufficient time for the letter to be received. In the interest of protecting our customer's privacy, we are not posting the contents of the...

response in this forum. Please let us know if we can assist further regarding this matter. Thank you for taking the time to bring this to our attention.

We are in receipt of the complaint for the above referenced customer. We welcome the opportunity to respond to the customer’s inquiry. A phone call was placed to Mr. [redacted], addressing his concerns. In the interest of protecting our customer’s confidentiality, we are not posting the contents...

of the call in this forum.  Please let us know if we can assist further regarding this matter.  Thank you for taking the time to bring this matter to our attention.

We are in receipt of the complaint for the above referenced customer. We welcome the opportunity to respond to the customer’s inquiry. A Bank representative spoke with [redacted] on February
1st and  addressed her concerns. In the interest of protecting our customer’s...

confidentiality, we are not posting the contents of the discussion in this forum.  Please let us know if we can assist further
regarding this matter.  Thank you for taking the time to bring this matter to our attention.

Initial Business Response /* (1000, 5, 2015/09/11) */
We are in receipt of the complaint for the above referenced customer and welcome the opportunity to respond to the customer's inquiry. A letter was sent to [redacted] on August 21, 2015 through the CFPB addressing her concerns. In the interest...

of protecting our customer's confidentiality, we are not posting the contents of the letter in this forum. Please let us know if we can assist further regarding this matter. Thank you for taking the time to bring this matter to our attention.
Initial Consumer Rebuttal /* (3000, 7, 2015/09/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Issue unresolved I contacted BMO harris and spoke to a Customer Service Representative and she informed me that my issue will be taking care of and my issue is still not resolved.
Final Business Response /* (4000, 9, 2015/09/22) */
BMO Harris Bank addressed the customer's concerns in a response to the Consumer Financial Protection Bureau in a letter dated August 20, 2015. We mailed a copy of the response to the customer again on September 22, 2015. In the interest of protecting our customer's confidentiality, we are not posting the contents of the letter in this forum. Please let us know if we can assist further regarding this matter.