Sheedy Michael T

We are in receipt of the complaint for the above referenced customer and welcome the opportunity to respond to the customer’s inquiry. A letter was sent to Ms*** on February 10, addressing her concernsIn the interest of protecting our customer’s confidentiality, we are not
posting the contents of the letter in this forum. Please let us know if we can assist further regarding this matter. Thank you for taking the time to bring this matter to our attention

We are in receipt of the complaint for the above referenced customer and welcome the opportunity to respond to the customer’s inquiryA letter was sent to Ms*** *** on April 1, and April 8th along with an email and a phone conversation per Ms*** request addressing her concerns and indicating it will take up to days to be removed from her credit reportIn the interest of protecting our customer’s confidentiality, we are not posting the contents of the letter in this forumPlease let us know if we can assist further regarding this matterThank you for taking the time to bring this matter to our attention

Initial Business Response /* (1000, 5, 2014/11/12) */
We are in receipt of the complaint for the above referenced customerWe welcome the opportunity to respond to the customer's inquiryAn email response was sent directly to Ms*** on 11/12/addressing her concernsIn the interest of
protecting our customer's confidentiality, we are not posting the contents of the letter in this forumPlease let us know if we can assist further regarding this matterThank you for taking the time to bring this matter to our attention

Complaint:
I am rejecting this response because: I have not recieved the letter that was sent by BMO Harris Bank, because when I called BMO Harris Bank on 9/9/Edwin the Branch Manager for Libertyville, Illinois wanted me to repeat the entire situation of my complaint over the phoneHe was unprofessional and unprepared about this entire situationHe didn't have a copy of the complaint that I submitted to the Revdex.com and wanted me to repeat everything that was in question.I am disabled and this process is taking entirely too longI am unable to use my BMO Harris Bank Card at the ATM for Deposits
Sincerely,
Erika ***

Initial Business Response /* (1000, 8, 2015/01/14) */
We are in receipt of the complaint for the above referenced customer and welcome the opportunity to respond to the customer's inquiryA letter was sent to Mr*** addressing his concernsIn the interest of protecting our customer's
confidentiality, we are not posting the contents of the letter in this forumPlease let us know if we can assist further regarding this matterThank you for taking the time to bring this matter to our attention
Initial Consumer Rebuttal /* (3000, 10, 2015/01/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I somewhat accept the responseThe first letter received was an account activity statement that arrived in response to the phone callsNot what I asked forThe account activity in the statement did not show the corrections that I had requestedHowever, I did just receive a new statement with the requested correctionsThat's greatBut the accompanying letter shows that I now have a new account number and new address to send the payments toThe problem is that my next payment along with an additional principal only payment have already been sent to the old address with the old account numberI needed a little more noticeHopefully, they can take care of thisI want to keep my clean record of every payment on time and in full
Final Business Response /* (1000, 14, 2015/02/06) */
We are in receipt of the rebuttal for the above referenced customer and welcome the opportunity to respond to the customer's inquiryA letter was sent to Mr*** addressing his concernsIn the interest of protecting our customer's confidentiality, we are not posting the contents of the letter in this forumPlease let us know if we can assist further regarding this matterThank you for taking the time to bring this matter to our attention

We are in receipt of the complaint for the above referenced customer and welcome the opportunity to respond to the customer’s inquiry. A letter was sent to Griselda *** on September 9, addressing her concernsIn the interest of protecting our customer’s confidentiality, we are
not posting the contents of the letter in this forum. Please let us know if we can assist further regarding this matter. Thank you for taking the time to bring this matter to our attention

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11103688, and find that this resolution is satisfactory to me
Funds were place into my account in evening of 1/25/ However, I was not able to use the funds until this morning 1/due the branch manager placing a credit only status on the account I feel that was unfair especially without letting me know I do plan to close my account in the short future with BMO due to the bad experience I had with them and the branchI just need to cancel my direct deposit from social security and then will arrange for closure
Sincerely,
Feddie ***

We were unsuccessful in our attempts to make contact with the customerWe sent letter on May 1, inviting him to contact a senior manager directly with his concerns

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and am glad to have the refund, and also would sincerely like a formal apology by someone that is an adult in a management capacity, instead of the parade of children and call center interns I have been dealing with for months
Sincerely,
*** ***

Bank Employee spoke with customer on 8/23/in regards to manner and email was sent to the customer for documenation needed to review for hardship review

We are in receipt of the complaint for the above referenced customerWe welcome the opportunity to respond to the customer’s inquiryA BMO Harris Bank representative spoke to Ms*** on January 12, and addressed her concernsIn the interest of protecting our customer’s confidentiality, we
are not posting the contents of the letter in this forum. Please let us know if we can assist further regarding this matter. Thank you for taking the time to bring this matter to our attention

We are in receipt of the complaint for the above referenced customer and welcome the opportunity to respond to the customer’s inquiryThe Bank called the customer on October 4, to discuss the concerns. In the interest of protecting our customer’s confidentiality, we are not posting the
contents of that discussion in this forum. Please let us know if we can assist further regarding this matter. Thank you for taking the time to bring this matter to our attention

We are in receipt of the complaint for the above referenced customer and welcome the opportunity to respond to the customer’s inquiryThe Bank is communicating with the customer directly to address all concerns and provide a resolutionIn the interest of protecting our customer’s confidentiality,
we are not posting the details of the response in this forum. Please let us know if we can assist further regarding this matter. Thank you for taking the time to bring this matter to our attention

Complaint:
I am rejecting this response because: Although they have issued me a check for what I was owed, that is only one component of my complaint I am waiting to hear from the bank regarding the loan process, as I was not properly informed of the charges/fees associated with my mortgage. Paula ***
Sincerely,
Paula ***

We are in receipt of the complaint for the above referenced customer and welcome the opportunity to respond to the customer’s inquiry. A letter was sent to Mr*** on April 4, addressing his concernsIn the interest of protecting our customer’s confidentiality, we are not posting the
contents of the letter in this forum. Please let us know if we can assist further regarding this matter. Thank you for taking the time to bring this matter to our attention

We are in receipt of the complaint for the above referenced customerWe welcome the opportunity to respond to the customer’s inquiryA phone call was placed to Ms*** on 8/25/16, addressing her concernsIn the interest of protecting our customer’s confidentiality, we are not
posting the contents of the call in this forum. Please let us know if we can assist further regarding this matter. Thank you for taking the time to bring this matter to our attention

We are in receipt of the complaint for the above referenced customerWe welcome the opportunity to respond to the customer’s inquiryA phone call was placed to Mr*** on 3/21/18, addressing his concernsIn the interest of protecting our customer’s confidentiality, we are not
posting the contents of the call in this forum. Please let us know if we can assist further regarding this matter. Thank you for taking the time to bring this matter to our attention

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11677612, and find that this resolution is satisfactory to me
Sincerely,
Griselda ***