Sheedy Michael T

Initial Business Response / [redacted] (1000, 5, 2015/09/22) */ We are in receipt of the complaint for the above referenced customer and welcome the opportunity to respond to the customer's inquiryA letter was sent to Mr [redacted] on September 22, addressing his concernsIn the interest of protecting our customer's confidentiality, we are not posting the contents of the letter in this forumPlease let us know if we can assist further regarding this matterThank you for taking the time to bring this matter to our attention

We are in receipt of the complaint for the above referenced customerWe welcome the opportunity to respond to the customer’s inquiryAn email was sent to Ravi [redacted] , addressing the concerns brought forth in the complaintIn the interest of protecting our customer’s confidentiality, we are not posting the contents of the letter in this forum Please let us know if we can assist further regarding this matter Thank you for taking the time to bring this matter to our attention

We are in receipt of the complaint for the above referenced customerWe welcome the opportunity to respond to the customer’s inquiryA Bank representative spoke with [redacted] on February 1st and addressed her concernsIn the interest of protecting our customer’s confidentiality, we are not posting the contents of the discussion in this forum Please let us know if we can assist further regarding this matter Thank you for taking the time to bring this matter to our attention

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, Gary [redacted]

RevDex.com: I have reviewed the response made by the business in reference to complaint ID 11629692, and find that this resolution is satisfactory to me. Sincerely, Sandeep ***

We are in receipt of the complaint and welcome the opportunity to provide more informationWe have communicated with Mr [redacted] through regular mail addressing his concernsPlease allow sufficiednt time for the letter to be receivedIn the interest of protecting our customer's privacy, we are not posting the contents of the response in this forumPlease let us know if we can assist further regarding this matterThank you for taking the time to bring this to our attention

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, Timothy [redacted]

We are in receipt of the complaint and welcome the opportunity to provide more informationWe have communicated directly with the customer to address their concernsIn the interest of protecting our customer's privacy, we are not posting the contents of the resolution in this forumPlease let us know if we can assist further regarding this matterThank you for taking the time to bring this to our attention

We are in receipt of the complaint for the above referenced customerWe welcome the opportunity to respond to the customer’s inquiryA letter was sent to Ms [redacted] on 9/29/16, addressing her concernsIn the interest of protecting our customer’s confidentiality, we are not posting the contents of the letter in this forum Please let us know if we can assist further regarding this matter Thank you for taking the time to bring this matter to our attention

Complaint: I am rejecting this response because:BMO is not addressing the issue During the time this was taking place, my wife and I had a lot going on My wife's grandparents were in and out of the hospital and my mom was just diagnosed with cancer and began chemo treatments Our time was focused on our family I think BMO should be more sympathetic to their customers and try to understand the facts and circumstances of why the complaint was filed so late Instead they are only sticking to the company line of x number of days It is truly disappointing Like I stated previously, [redacted] Bank worked tirelessly with me when fraudulent transactions were made Even though it didn't fit their x number of days policy, they went above and beyond to replace the missing money and BMO should do the same.I have gone over all of the transactions and have done my due diligence to figure out the fraud I think BMO should reimburse our HSA $2,was fraudulent transactions Sincerely, Tim [redacted]

We are in receipt of the complaint for the above referenced customer and welcome the opportunity to respond to the customer’s inquiry A letter was sent to Mr [redacted] on October 5, addressing his concernsIn the interest of protecting our customer’s confidentiality, we are not posting the contents of the letter in this forum Please let us know if we can assist further regarding this matter Thank you for taking the time to bring this matter to our attention

BMO Harris Bank has confirmed, the complainant is not a BMO Harris Bank customerIn effort to assist, BMO Harris Bank contacted EMS and confirmed a response dated 2/12/has been provided to the customer

Initial Business Response / [redacted] (1000, 5, 2015/01/05) */ We are in receipt of the complaint for the above referenced customer. We welcome the opportunity to respond to the customer's inquiry. We contacted Mr. [redacted] on 1/5/15, and directly address his concerns. In the interest of protecting our... customer's confidentiality, we are not posting the contents of the letter in this forum. Please let us know if we can assist further regarding this matter. Thank you for taking the time to bring this matter to our attention.

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, Ravi [redacted]

We are in receipt of the customer’s rejection to the Bank’s response to this complaint The Bank’s position remains in accordance with our prior response The Bank has communicated with the customer directly and has closed this matterIn the interest of protecting our customer’s confidentiality, we are not posting the details of the response in this forum Please let us know if we can assist further regarding this matter Thank you for taking the time to bring this matter to our attention

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, Chris [redacted] The manager called me and stated they are going to give me a full refund minus $that was refunded previously I have on a recorded line that it should be refunded to my credit card soon

Complaint: [redacted] I am rejecting this response because: I do need clarification that this fraudulent inquiry is indeed being removed from my credit report Sincerely, [redacted]

We are in receipt of the complaint and we communicated with the customer through regular mail addressing their concerns on September 20, Please allow sufficient time for the letter to be receivedIn the interest of protecting our customer's privacy, we are not posting the contents of the response in this forumPlease let us know if we can assist further regarding this matterThank you for taking the time to bring this to our attention

Revdex.com: I had a very pleasant phone conversation with the representative who contacted me who said they will be looking into the matter as it relates to my negative experience with, MsDafne [redacted] I hope in the future they will pay more attention to Ms [redacted] and her handling of customers, pleaseThank you I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, Heath [redacted]

We are in receipt of the complaint for the above referenced customerWe welcome the opportunity to respond to the customer’s inquiryA letter was sent to Ms [redacted] on 3/3/16, addressing her concernsIn the interest of protecting our customer’s confidentiality, we are not posting the contents of the letter in this forum Please let us know if we can assist further regarding this matter Thank you for taking the time to bring this matter to our attention