Sheedy Michael T

On May 17, we mailed a copy of our response to Mikel [redacted] at the following address: [redacted] ***

A bank executive spoke with Heath [redacted] on October 30, We apologized for the perceived miscommunication from the banker in question and spoke in detail about the circumstances pertinent to the Mr [redacted] 's concernsIt was confirmed at that time that Mr [redacted] was satisfied with the discussion and had no expectation of additional communication from the Bank regarding the matterBMO Harris Bank considers the matter closed

We are in receipt of the complaint for the above referenced customerWe welcome the opportunity to respond to the customer’s inquiryA letter was sent to MsHorn on 12/6/16, addressing her concernsIn the interest of protecting our customer’s confidentiality, we are not posting the contents of the letter in this forum Please let us know if we can assist further regarding this matter Thank you for taking the time to bring this matter to our attention

Initial Business Response / [redacted] (1000, 5, 2015/09/15) */ We are in receipt of the complaint for the above referenced customer and welcome the opportunity to respond to the customer's inquiryToday, the Bank communicated with the customer through regular mail addressing their concernsPlease allow sufficient time for the letter to be receivedIn the interest of protecting our customer's confidentiality, we are not posting the contents of the response in this forumPlease let us know if we can assist further regarding this matterThank you for taking the time to bring this matter to our attention

We are in receipt of the complaint for the above referenced customerWe welcome the opportunity to respond to the customer’s inquiryA letter was sent to Ms [redacted] on 03/07/addressing her concernsIn the interest of protecting our customer’s confidentiality, we are not posting the contents of the letter in this forum Please let us know if we can assist further regarding this matter Thank you for taking the time to bring this matter to our attention

We are in receipt of the complaint and we have communicated with our customer, MrAndrew ***, directly to resolve all concernsIn the interest of protecting our customer’s confidentiality, we are not posting the details of the response in this forum Please let us know if we can assist further regarding this matter Thank you for taking the time to bring this matter to our attention

We are in receipt of the customer’s rejection to the Bank’s response to the complaint for the above referenced customer The Bank’s position remains in accordance with our prior responses The Bank has communicated with the customer directly and has closed this matterIn the interest of protecting our customer’s confidentiality, we are not posting the details of the response in this forum Please let [redacted] know if we can assist further regarding this matter Thank you for taking the time to bring this matter to our attention

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, Justine ***

We are in receipt of the complaint for the above referenced customer and welcome the opportunity to respond to the customer’s inquiryThe Bank has communicated with the customer through regular mail addressing their concernsPlease allow sufficient time for the letter to be received In the interest of protecting our customer’s confidentiality, we are not posting the contents of the response in this forum Please let us know if we can assist further regarding this matter Thank you for taking the time to bring this matter to our attention

Initial Business Response / [redacted] (1000, 5, 2015/07/01) */ We are in receipt of the complaint for the above referenced customerWe welcome the opportunity to respond to the customer's inquiryWe spoke to Mr [redacted] on 6/26/and sent a letter on 7/01/15, addressing his concernsIn the interest of protecting our customer's confidentiality, we are not posting the contents of the letter in this forumPlease let us know if we can assist further regarding this matterThank you for taking the time to bring this matter to our attention Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/07/06) */ (The consumer indicated he/she ACCEPTED the response from the business.)

We are in receipt of the complaint for the above referenced customerWe welcome the opportunity to respond to the customer’s inquiryA letter was sent to Ms [redacted] on 8/26/16, addressing her concernsIn the interest of protecting our customer’s confidentiality, we are not posting the contents of the letter in this forum Please let us know if we can assist further regarding this matter Thank you for taking the time to bring this matter to our attention

We are in receipt of the complaint for the above referenced customer and welcome the opportunity to respond to the customer’s inquiry A letter was sent to Mr [redacted] on January 21, addressing his concernsIn the interest of protecting our customer’s confidentiality, we are not posting the contents of the letter in this forum Please let us know if we can assist further regarding this matter Thank you for taking the time to bring this matter to our attention

We are in receipt of the complaint for the above referenced customerWe welcome the opportunity to respond to the customer’s inquiryA phone call was placed to Ms [redacted] on 12/21/17, addressing her concernsIn the interest of protecting our customer’s confidentiality, we are not posting the contents of the call in this forum Please let us know if we can assist further regarding this matter Thank you for taking the time to bring this matter to our attention

We are in receipt of the complaint for the above referenced customerWe welcome the opportunity to respond to the customer’s inquiryA letter was sent to Mr [redacted] on April 12, 2017, addressing his concernsIn the interest of protecting our customer’s confidentiality, we are not posting the contents of the letter in this forum Please let us know if we can assist further regarding this matter Thank you for taking the time to bring this matter to our attention

We are in receipt of the complaint for the above referenced customerWe welcome the opportunity to respond to the customer’s inquiryA letter was sent to MrStines on 3/1/18, addressing his concernsIn the interest of protecting our customer’s confidentiality, we are not posting the contents of the letter in this forum Please let us know if we can assist further regarding this matter Thank you for taking the time to bring this matter to our attention

We are in receipt of the complaint for the above referenced customerWe welcome the opportunity to respond to the customer’s inquiryA phone call was placed to Mr [redacted] , addressing his concernsIn the interest of protecting our customer’s confidentiality, we are not posting the contents of the call in this forum Please let us know if we can assist further regarding this matter Thank you for taking the time to bring this matter to our attention

Initial Business Response / [redacted] (1000, 5, 2015/09/11) */ We are in receipt of the complaint for the above referenced customer and welcome the opportunity to respond to the customer's inquiryA letter was sent to [redacted] on August 21, through the CFPB addressing her concernsIn the interest of protecting our customer's confidentiality, we are not posting the contents of the letter in this forumPlease let us know if we can assist further regarding this matterThank you for taking the time to bring this matter to our attention Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/09/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) Issue unresolved I contacted BMO harris and spoke to a Customer Service Representative and she informed me that my issue will be taking care of and my issue is still not resolved Final Business Response / [redacted] (4000, 9, 2015/09/22) */ BMO Harris Bank addressed the customer's concerns in a response to the Consumer Financial Protection Bureau in a letter dated August 20, We mailed a copy of the response to the customer again on September 22, In the interest of protecting our customer's confidentiality, we are not posting the contents of the letter in this forumPlease let us know if we can assist further regarding this matter

We are in receipt of the complaint for the above referenced customerWe welcome the opportunity to respond to the customer’s inquiryWe spoke with Mr [redacted] on 10/20/and addressed his concernsIn the interest of protecting our customer’s confidentiality, we are not posting the contents of the letter in this forum Please let us know if we can assist further regarding this matter Thank you for taking the time to bring this matter to our attention

Complaint: I am rejecting this response because:Yes, I spoke to Dustin yesterday I am filling out some paper work and submitting tax returns This is for a "hardship" review which will lower the interest rate from 8% to I don't know what He never saidIt will not, however, change the fact that it is an interest only product I'm not even sure, based in my financials, I will qualify for this, but I'm willing to take the time to find out However, what I really want is to refinance this to a more fair product at a lower interest rate I think it's only fair based on the amount of interest I have paid Thank you Sincerely, Lee [redacted]

Complaint: [redacted] I am rejecting this response because: Sincerely, Naramsin ***