Sierra Pet Meds USA

This company is knowingly selling counterfeit products. I purchased them 11/3/17 and after comparing the external and internal packaging, it was clear the product they sold me was counterfeit. I didn't realize it until after I had already used half the packets and one it is possible one of my cats may have died in part to this product.
Product_Or_Service: Stronghold
Order_Number:

Ordered 2 weeks ago and still haven't received my order. I'm contacting my credit card company to see if I can refuse payment.
I'll never order from here again

I ordered meds for my dog 6 weeks ago, I still have no product. They offered to reship but only after I promise to return the original package if it comes. So still no second shipment. I have been robbed. I paid $65 and received nothing. This company will rob you.

Never received items purchased.
Product_Or_Service: Dog supplies
Order_Number:

Their website advertises Sierra Pet Meds of USA. The picture of the product that I ordered & purchased was the same as the Seresto collars that I have used in the past.

The collars that I received were in different tins and shipped from Australia. These tins do not have the same information on them and they had the metric system on the labels. I contacted*** the maker of the collars to be sure they were the same. I was told that they are international collars and are illegal to be sold in the United States.

I emailed the company about a refund. Sierra pet meds explained to me that they are indeed the same collars however offered me a refund. Since*** will not guarantee the collars I did return the collars. Sierra pet meds did issue me a refund of the price of the collars, however they will not reimburse me for the $22.75 that I had to pay to return these illegal collars.

This is fraud. Their website clearly states USA in their name. The product listed/shown was NOT what was sent to me. It is illegal to sell this product in the United States.

I've purchased from Sierra Pet Meds for about 4 years now. I have two very large dogs and keeping them on heartworm & flea/tick preventative can be cost prohibitive when buying from the vet's office. I am glad this service is available and I don't mind waiting 7-10 for my shipment. It's the same amount of time for 1-800 PetMeds or other online vet services. I have only had one experience with a delay in shipping which customer service followed-up and resolved quickly. I recommend them often to friends and family.

I have been ordering from discount pet medication for a couple years and have had the most positive experience in getting exactly what I ordered and in a timely manner, not to mention the discount I receive as opposed to my 3 cats vet charge which is 4x times that of what I pay. I re order in a timely manner to cushion for the shipping time, and they offer expedited service which is good alternative. Again, I am a happy owner, with 3 happy cats! My mother is now hooked on the product and service and treats her dog and cat and is in a panic when she gets low on pets meds. We Love Discount Pet Medications and would not be other wise. They rock.
Happy Owners---Happy Pets
Janis E

On October 21st or 22nd I o. ordered a Seresto Flea collar for my cat. The debit was processed on 10.22 in the amount of $37.95.

I had scoured the internet for the cheapest price so that may be part of the scam to lure you into buying.
Product_Or_Service: Seresto flea collar

I have ordered twice from them. Shipments come fast with tracking by DHL and are finally delivered by the Post Office. Both times I received the meds in 8 days.
Ordering from them will save you a lot of money.
The meds are name brand in the manufacturer's packaging.
I have been completely satisfied with their service and communications.
I highly recommend them.

My complaint really crosses several types.

Advertising, Health, unauthorized retailer, Delivery, Fraud: On their website they list a US Product but sent an international version that according to the manufacturer should not be consumed in the US. I cannot use this product on my pet. Also, this was false advertising. Just days after my product arrived my back account was emptied due to fraudulent activity. Sierra Pet was the only company I did not have a prior relationship with where I had used this card, and I do not use that card for gas or restaurants...only groceries and online purchases. They are highly suspect in my opinion.
Product_Or_Service: ***s for Dogs 51-100 lbs
Order_Number: order ID is

I ordered pet medication (stronghold brand) for fleas and ear mites. It did work for fleas but had little to no affect on ear mites. Also, it took 2-3 weeks for package to arrive so it's not from the usa. Would not recommend this company.

I ordered my dog's flea and tick medication (Nexgard) on 8/31. The first red flag should have been that no prescription or vet information was required but I thought maybe the requirements had changed. It didn't arrive until today 9/13 because it came from Singapore. Prior to my order I had searched the site for evidence that it is a foreign company. It states USA under the site name. I wouldn't have placed my order had I known of its origin. The site showed pictures of the box that matched what I had in my possession. Upon receipt, with the exception of the logo and picture of the dog, the box does it match at all. There are no ingredients listed at all, no dosage information and no origin/production information. There is no way to verify what is or isn't in it and I don't trust it enough to give it to my pet. I will be taking advantage of their free return policy and am hoping for the best. I will gladly go back to my vet and pay full price.

I purchased Heart Guard 30 Plus Green from this company. They sent me another product that was made in Australia. I contacted the company and told them that they sent me the wrong product. They told me that they ran out of the product that I had ordered so they substituted it for the equivalent made in Australia since it had the same active ingredients. My vet told me not to accept this product for even if it had the same active ingredients, the other ingredients are not the same and that Australia has different regulations on its products. I told them that I wanted a refund at which point they gave me an address in Australia to return the product to:
Returns Dept.
PO Box 799
Redbank Plains, QLD 4301
Australia
Since this was their mistake I wanted them to pay the return postage, but they said they could not. In their words, "Thanks again for your email, unfortunately *** don't offer a return label service for international shipments so it wouldn't be possible for a return label to be provided at this time."It ended up costing me $13.75 to return a product that cost me $57.99. The kicker is that I never received a refund on my credit card. Also, I wanted to return the product to their Nevada address, but was told that I could not. How is it that this company has a Nevada address but a product can not be returned to it? Is this address just a front for illegal sales of overseas products? I have saved all of the e-mail correspondence if anyone is interested.
Product_Or_Service: Heartgard Plus Chewable Green-six back for dogs
Order_Number:

I love Sierra pet meds. I have been reading a few negative remarks against this company but I can tell you my experience was the best and I got top notch customer service. I previously ordered from Canadavet.com (was dinged 47 bucks at the door for duty and taxes). Sierra was much faster and in the end was also cheaper. I ordered my product on July 14th, paid with paypal in which I have the option to pay after 21 days in case I don't receive my order. It arrived in perfect shape on July 27th and the payment is scheduled to be drawn from my bank tomorrow. I will definitely be ordering from this company in the future. I also live in Canada and was worried about being tagged duty on top of the exchange. The company changed the pricing for shipping only so that I would not be tagged with duty and taxes. Wonderful company.

Ordered product, product did not show up as advertised on time cannot get in touch with company no phone number repeated emails unanswered
Product_Or_Service: Heartguard plus
Order_Number: ***Account_Number:

I ordered NexGard on 06/23/17. Delivery estimate was 7 to 10 business days. I received the correct and complete order on 07/06/17, 8 working days from the date of purchase.

I ordered Seresto dog collars from Sierra Pet Meds.It did take a few weeks to receive which is odd. I noticed they did not have the little reflectors that came with these collars last year. That was suspicious but everything else seemed ok but they do not work.. they are not made by Bayer as advertised. the company said they buy from overseas to pass on savings and the collars were made in Germany. When I contacted the company to complain they said they would refund my money and to return the two collars I had not opened. The return address is a PO box in Australia. I feel this is a scam but they did seem earnest in returning my money. Do I get scammed again in postage by returning the collars? Will review again with the answer.

ORDERED [redacted] MULTI FLEA MED FOR MY DOGS. I RECEIVED [redacted] REGULAR.I PAID $104.49. I ORDERED ON 4/30/16- RECEIVED TODAY 5/18/16 (WRONG ITEMS)THIS COMPANY SHIPS FROM [redacted] AND NOT NV. I HAVE EMAILED A PERSON BY THE NAME OF [redacted]. THEY DO NOT RETURN PHONE CALLS ON THEIR NUMBER. ONLY EMAILES GET ANSWERED. I HAVE REQUESTED A REFUND ON THIS SHIPMENT? THIS WAS ORDER NO: [redacted]. I HAVE REQUESTED FOR A PICK-UP ON TIS ITEM.. SO FAR, NO REPLY FROM [redacted]? THIS COMPANY IS NOT RELIABLE?Desired SettlementI WANT A FULL REFUND FOR THIS IN-CORRECT PRODUCT?Business Response Hello,As discussed earlier, the item you ordered is called [redacted] and this was indicated on the product description page, the product total and also what was pictured.On April 30th, in response to your query and prior to the order being placed we advised you specifically of the sourcing of our items and to check the about us page for more information in that regard.[redacted] is an export labelled product and is identical in composition to [redacted] Multi and made in the same location.[redacted] for dogs contains 100 mg/ml imidacloprid and 25 mg/ml moxidectin, the same as [redacted] Multi.Regular [redacted] only contains 100 mg/ml imidacloprid.You're more than welcome as previously indicated to return the items to us for a full refund.It isn't possible for a prepaid return label to be provided as this isn't something offered by [redacted], only domestic returns can be returned in that manner.Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)You originally sent these items by [redacted] e Commerce?Why couldn't you issue a pick up thru them? I have waited since 4/30 for these items and they are in-correct? Why do I have to pay additional postage to return these items to you.It was your mistake? You should offer something to compensate this. Final Business Response Further to the previous correspondence sent, we have received notification of a chargeback filed for the transaction and the payment has been reversed by the payment processor.Amount:$104.49 USD $134.95 AUD InfoFee:$29.21 InfoDate:2016/04/30 07:11:43Status:DisputedDescription:Order #[redacted] for [redacted].comFinal Consumer Response (The consumer indicated he/she ACCEPTED the response from the business.)

Not advertised the product is shipping from [redacted] and was billed from a foreign address which made my bank charge me a foreign transaction fee.I placed Order# [redacted] on 4/29/15 for [redacted] for $51.29. I received tracking information today for [redacted] Tracking # [redacted]. When I tracked the order I saw that it is shipping from [redacted]. Then I checked my bank account and saw that my bank charged me a 3% charge for an "international POS fee" since the charge from SIERRA PET MEDS USA was from what looks like [redacted].NOWHERE on Sierra Pet Meds USA's website does it say that this product is shipping from [redacted] NOR does it say that it is a foreign company. I thought it was strange that I didn't need to enter my Veterinarian's contact information since every other company I have ordered pet medication from, they need to verify a prescription. I will NOT be using a product from [redacted] on my dog and I am livid that I had to pay an additional foreign transaction fee to my bank. I am demanding that this order be cancelled, returned and ALL charges refunded to me including the $1.54 for the "INTERNATIONAL POS FEE VIS 0429 AU".Sierra Pet Meds USA's website is NOT clear that this is a foreign company and I guarantee that I am not the only pet owner who will not give my dog medication originating from outside the United States.Desired SettlementI want this medication returned and a FULL refund including the $1.54 I was charged by my bank for a International POS fee. Also, there needs to be a clear statement on their website that your payment will be made to somewhere outside of the US.Business Response Hello,Further to our earlier discussions, the tracking information for your order is reflecting your order as since having been refused and is now on it's way back to us, as such, we have issued a full refund of the order amount.Given the payment has been refunded, the payment fee charged by your bank will be refunded by them also.In relation to our item sourcing, I'm very sorry to hear this wasn't clearly presented for you.The about us page does advise our items are sourced from multiple locations, in addition, we do ship from more than one location.The company information presented at the checkout and also on the SSL information does indicate our company is Australian with this site being billed in USD and products listed in imperial weights to avoid confusion with our other sites labelled in metric weight, i.e. kilograms and charged in other currencies.As above, your order has been refunded and you should receive an email shortly from us to confirm that refund.A $51.29 payment was refunded 2016/05/19 15:42:03Consumer Response (The consumer indicated he/she ACCEPTED the response from the business.)

This organization, with several names and sites associated with it, has been noted as a scam across the internet and accused of fraud. I helped my parents purchase pet medication from this company from their website and we never received the product. I got concerned and started looking for more information online only to find complaint after complaint about products that never arrived and credit card fraud, promised refunds that never come. The site said Discount Pet Medication USA and yet the shipping information that was emailed was from Australia. The tracking information sat at the same message for a week or so, that the package had left the origin facility, and now the number is "unidentified" as a tracking/shipping ID number. My parents' card was charged for the product, and yet now it is nowhere between the USA and Australia.Product_Or_Service: Heartworm protection medicationOrder_Number: [redacted]Desired SettlementIdeally, the product that was paid for will be delivered. If not (and within a reasonable time frame), than a refund would be appropriate. The best desired resolution would be an investigation into the integrity of a business that operates in such a manner under so many different names and sites, praying on so many unsuspecting people. Credit card fraud, possibly identity theft, theft of sales that never get delivered or resolved. It's a wonder how much money this person/these people steal.Business Response Hello,I'm very sorry for the delay in receiving your order, the tracking is showing it as having been dispatched on March 14th and as advised the estimated shipping time is 5-10 business days from when the order is dispatched.Unfortunately in this instance it appears the item has been delayed and the tracking is showing as having been delivered by USPS on April 4th after earlier being handed over by [redacted]Your item was delivered at 4:32 pm on April 4, 2016 in [redacted].If required the DHL tracking can be accessed via the following link:[redacted]