Simple Bills Corporation

We have spoken with your property and what our customer service team has told you is accurate. We are not invoicing the November water usage. You have received all final bills from SimpleBills. Any further questions about current or future utility usage questions can be answered by your property. If...

you have questions about past usage, please let SimpleBills know. Happy New Year! The SimpleBills Team

Ms. [redacted], We are so sorry that your son had to move out of a difficult roommate situation. When your son and his roommate signed up with SimpleBills, they entered a contract where they are jointly and severally liable. Per our Terms of Service, in order for a resident to be removed from an...

account like your son's, we have to have roommate confirmation. This ensures that everyone is getting a fair and even split, and prevents one roommate from being left holding the bag in reference to utility bills. At times, this does raise difficulties with roommates refusing to give their consent, however this was agreed to in the Terms of Service. In your case, we have chosen to release your son from his portion of the contract and adjusted his end date to 9/28/2017 and removed payment information from his account. I hope that you can understand how SimpleBills was thrown in the middle of a situation in which we have no control. Our team handled your son's account with complete fairness and in compliance with our internal policies and referred to our Terms of Service. We wish you and your son the best of luck in the future. Thanks for giving us a chance to address your concerns.

Complaint: [redacted]
I am rejecting this response because: it is still not giving me the information I have officially asked for 5 times.  I want a total reconciliation of all bills.  I have asked them to be emailed to me.  They have not.  We can't access the website. I don't have copies of the bill from Last July.  I am asking for a final meter reading - it is my right to ask and I SHOULD NOT HAVE to sign a wavier.  It is my right to receive the actual meter reading. I keep get the below information which does NOT justify the $100 MORE for the final bill for 3 months average when all along I have been paying - once again I have asked for a final meter read, I have asked for copies of all my bills with details, I have asked for a final reconciliation.  YET they can't produce anything except the below information. which does NOT justify the final bill $100 MORE than the annual monthly average.  again..  Low of $34 and high of $64 -  I have already filed a complaint with the Attorney Generals office, I am coordinating on Facebook a class action suite and I will be notifying the New media of the discrimination against student and fraud that SimpleBills appears to have been going on for year.  I have also called [redacted] and will follow-up with property management.. once again you still have not justified stealing money from Students.  
Regards,
[redacted]

We have record that you have spoken with several different supervisors over the last few days. Glad we could explain your invoices to youThe SimpleBills Team

We are not picking and choosing what we want to abide by in our Terms of Service. Our Terms of Service does not explicitly obligate us toprovide you with the PDF copies of utility bills from the provider. If we make those available, that is courtesy, not a requirement since someproviders do not provide those pdfs.“Company shall invoice Customer electronically via its Internet site each month for the percentage of utility charges at Residence that Customeris responsible for and has agreed to pay to Company." -This refers to the invoice from SimpleBills to your son's account. Not a pdf.Our Terms of Service also state that we can estimate final bills if directed by the property. Your son's property has requested we estimate thefinal bill.“5. Final Billing ProcedureShould Property require Company to estimate a final utility invoice, Company will provide an estimated final invoice to Customer based onmultiple prior month’s of utility service, historical data and weather factors. Customer agrees to pay Company this final estimated invoicebefore the End Date of the Term. If Property does not require an estimated final utility invoice, Customer agrees to pay the final invoice, whichshall consist of all utility charges received for the final month of utility service, and may be received by Customer after the End Date of theTerm.”For your son’s account you can view the pdfs for electricity for any past month directly on his account. The City of Norman water bills are paperbills and are not available online and will not be made available online to you. As for the trash charges, that is a flat amount per your lease withAspen Heights, there is no pdf for those bills.Again, we will not be providing you the formula for the algorithm used to estimate the final bills. That is proprietary knowledge.If your son and his roommates have left the unit, as you claim, then June’s bill would have been significantly lower. But Connor’s portion was 54cents lower in June than May. That is not significant as you claim.We have the right, per our Terms of Service, that your son agreed to when signing up with SimpleBills to attempt any payment method on file ifa balance remains unpaid.We appreciate your explanation and all of your documentation, but we will not be providing you the pdf of any bills that come in after yourson’s lease has end. We will not provide you with our algorithm. We apologize that this is not the answer that you desire.SimpleBills Management

Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted] I know you cannot shut my utilities off but you might want to train your customer service representatives to not threaten or imply that you can. What is that balance owed for?  And the utility company will not let me put them in my name.  The owner of my apartments claims they have nothing to do with Simple Bills and I have to get a copy of my bill from you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Ms. [redacted],  I apologize for your frustration. However, per our agreement with the property, every unit is required to remain in the property's name, this was a new change as of August 2017. I apologize if you were misinformed but that is how we operate at your daughter's property. The...

utility should not remain in the resident's name since the property is the owner of the premise and the electricity meter. There are benefits for a single tenant to use SimpleBills, mainly, no set up fees or early termination fees with the utility provider. At this time, we will have adjusted your account to show a one time courtesy credit of $40 as a gesture of goodwill. That is all that we are able to provide. We thank you for the opportunity to hear your concerns and to address them as much as we can.  The SimpleBills Team

Complaint: [redacted]
I am rejecting this response because:This failure of your system design is not on me. You designed your system with the ability for customers to “opt-out “ of utilizing your business for our electricity needs. Since your company designed this option then someone should have programmed your system to push out bills for water if no electricity is being billed. I am not the only resident here with this complaint. I can only imagine how many thousands of dollars you are being shorted due to this programming issue. do I need more time yes. A lot more time. Over the next 6 months I need to be billed that amount. We are now in between semesters. We do not receive FASFA funds until a month after the spring semester starts. The V.A. will not be paying me a full housing allowance since we are not in school for the entire month of December therefore I do t have $400 or so to pay you nor will it be there in Jan. Since you failed to charge me for 6 months I’m requesting 6 more to lay it back month by month or jut bill the apartment complex and I’ll pay them each month. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Hi [redacted], We apologize for your frustration. We are working diligently to ensure that all inquiries are handled as soon as possible. We will have a customer service supervisor reach out to you tomorrow. Thanks for your patience and understanding!

Hello,The $14 charge referenced by the customer as his “water andelectricity” is only for water. Information about the water bill is provided ona paper statement and put in his mailbox each month. The electricity is chargedseparately and is only viewable on our website, www.simplebills.com. The $14...

charge referencedwas for March water, and this amount will change each month. His total bill forwater and electricity for March was $83.48 and was charged to the customer on3/24/2015.The charges for April were $33.00 for water and $51.54 forelectricity. Notice that this invoice was viewable online was provided to thecustomer on 4/23/2015. This customer voluntarily enrolled in automatic paymentsduring the registration process and that is why payment of $91.54 was takenfrom his account on 4/29/2015. We have no records of receiving either an email or phonecall from this customer. Our response time on emails is <4 business hoursand we answer all calls to our customer service line within 20 seconds. Ifpossible, we would like the customer to provide the phone number and emailaddress he has attempted to contact us at so we can investigate further.[redacted]VP Operations | SimpleBills[redacted], Waco, TX [redacted] | www.simplebills.com

[redacted], The automatic payment that was made on 8/1/2017, was voided and returned to your payment method. If you would like to have your bills trued up, you can fill out the form on the following link. http://www.simplebills.com/final-bill-reconciliation. Our Estimated Final Bill process...

was based on prior usage for your unit and historical weather trends for your location. We apologize for your frustration.  The SimpleBills Team

We apologize for your frustration. Estimating final bills is a standard practice for almost all of the student housing industry. We are not able to provide you the calculations since that is a proprietary algorithm, all bills were approved at your property's corporate level and by your onsite team....

All residents that use SimpleBills are required to leave a valid payment method on file with SimpleBills, if you chose to leave a credit/debit card on file, you will be charged a $3.00 monthly storage fee. If you choose to leave a bank account on file, you are not charged any storage fee. A payment method cannot be removed without the first adding an additional payment method on file. We will have a supervisor reach out to you to discuss a resolution to your concerns.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted] P[redacted]

That is not the case. Autopay was re-enrolled on April 28th of this year.

[redacted], Thank you for reaching out and giving us a chance to provide further insight into your concern. We have been diligently working with the crediting agencies to see why there is a lag with reporting on your account. In the meantime, we will have one of our supervisors reach out to you today...

with a solution. Thank you The SimpleBills Team

We apologize for your frustration and we will have a supervisor reach out to find a solution. The SimpleBills Team

Complaint: [redacted]
I am rejecting this response because:I didn't agree or see in the contact that there had to be a payment method on file.  The complex, the forum said this was the only way through Simplebill we could get electric and sent the information on how to get to this site and I sign up.  I sent a money order and we notify our bank regarding the unauthorized withdrawal from my mom bank account and they said they will take care of it and to also notify the Attorney General and the Revdex.com regarding there practice.
Regards,
[redacted]

Hi [redacted], We do apologize for the delay in responding to your emails, we are working as diligently as possible to get to emails as fast as possible. Thank you for your patience. We will have our Customer Service Manager reach out to you to discuss your concerns.  Thanks again for...

your patience in this busy season!  The SimpleBills Team