Simple Bills Corporation

Unfortunately since the bills are in the property's name we will not be making any pdfs for estimated bills available. We apologize for your frustration.

Complaint: [redacted]
I am rejecting this response because I still have not been contacted to go over my account. I called this morning to follow up and still have not heard back. If I do not receive a follow up as promised, I will take this to my legal council.
Regards,
[redacted]

Hi [redacted], I am sorry that you are frustrated. We strive to give excellent customer service to everyone who uses SimpleBills. A PDF copy of your bill is always available to you, all you have to do is email or call us and we can get you one. The amount of your utility bill is based on usage and when...

you moved out of your apartment, you were not being charged for anything past your move out date of 2/5/2016. I have gone ahead and emailed you a copy of the bill to the email address you have listed on your account.

Complaint: [redacted]
I am rejecting this response because:SimpleBills was charging the three residents for the two months that only one resident was living there. They averaged the monthly bill based on the expenses incurred when three were living there but in June and July only one resident lived there. SimpleBills was informed of this but refused to change the bills to reflect the one resident. So they basically were tripling the charges in order to profit at the expense of the residents. We find this to be an unethical business practice. We do not recommend anyone using SimpleBills. In addition to overcharging the residents, there was a monthly fee for their services making this the final bill even more frustrating to the residents. 
Regards,
[redacted]

Ms. [redacted],  You are more than welcome to pay your monthly invoices by money order, however, you still have to leave a bank account or credit card on file as a method of payment. Whenever a resident logs into their SimpleBills account and there is not a payment method stored on file, it...

will require that resident to place a payment method on file before they can view any details of their account. We are strictly an online company and will not send out paper invoices. Once you place a payment method on file with SimpleBills, you can view your account balance, charges and history for utility usage. Without a valid form of payment on your account, you are not in compliance with the agreement that you entered into upon signing up with SimpleBills and your invoice could be sent to your property to collect the utility amount. We are ready and available to help you place a new payment method on file, please reach out to our customer service team and we can get you set up. Thanks!

We will not be providing the pdfs for any estimated bills.

Ms. ***, We have discussed this topic with you over several calls, emails and even Facebook. We are sorry that you received cash advance fees but we did notify you. In our Terms of Service we mention that all emails are valid on sending, not upon reading them. We cannot be held responsible for...

these fees when we notified you in each invoice email for over 6 months, as well as it being posted to your personal SimpleBills account homepage for that long as well. Again, we do not receive revenue from fees, we do not profit on these fees. We also do not want our customers to have these fees, which is why we notified customers and changed our payment processor. We consider this matter closed. Thank you. The SimpleBills Team

Hi [redacted],  I will have a customer service supervisor reach out to you to explain the situation. Thanks for your patience and understanding.

Hi [redacted], We apologize for your frustration, we have had unusually high call volume these last fews weeks. However, our system tracks every email and it does not show that you have emailed more than once about this issue. As per your agreement with SimpleBills, if your move out date is...

changing we have to have confirmation from all your roommates before a change can take place. This is to ensure all roommates are on the same page regarding utilities. The recent invoice you received was for usage up to your move out date. You are not being billed for anything past that date. We again apologize for your frustration and confusion.  The SimpleBills Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted] M**

[redacted],What is not mentioned in your response is the fact that ALLroommates in the house would be gone for the summer.  If your son was theonly resident who would be gone, service would have remained active and theother three would have split the bill between themselves, as was discussed inyour call with our customer service representative. However, every singleroommate made arrangements with SimpleBills to NOT pay utilities during thesummer. If no one is willing to pay utilities for the summer, then utilityservice must be disconnected until the roommates move back in. To clarify our customer service representative’s statement,your son’s communication is not taking precedence because of how it wasdelivered, but because of when it was delivered. His communication camelater, therefore that takes precedence.  We disagree with yourcharacterization of our service as being lazy. We believe it is unreasonable toexpect us to confirm every change with the secondary user on the account. All phone calls to SimpleBills are recorded. We would behappy to make available the call that your son made to SimpleBills on 5/13.  Hewas quite clear that he would be moving out and he wanted tocancel his account. It is unfortunate that all remaining roommates decided todo the same.  Again, we are sorry for the inconvenience this has causedyou, but we simply cannot take responsibility for this situation when we didnot make an error.

Mr. [redacted], I'm glad that we got to speak on the phone and bring some clarity to this issue.SimpleBills Management

We apologize that you feel this is harassment, that is not the case. When you signed up with SimpleBills you agreed to our monthly fee and our invoice reminder process. We have settled your account. The SimpleBills Team

Hi [redacted], We did receive your check, however since the check did not cover the amount owed on the account, we did attempt to collection payment with the payment account listed on file. The procedure is clearly defined in our Terms of Service. The monthly fee applies to your account since there...

is an amount due. When you issued a chargeback with your bank we incur a $25 fee which we pass on to the customer. This charge is nonrefundable, also clearly explained in our Terms of Service. The cash advance fees you speak of was not a change on SimpleBills end. Visa changed their regulations and that caused them to change how they label SimpleBills. We did not change anything on our end, we did not collect that money. That fee was collected by your bank, however when you charged back your payment to SimpleBills this did incur a $25 fee. If you would like to avoid potential cash advance fees then you will need to place a checking account on file. If you choose to issue another chargeback your SimpleBills account will incur another fee, if this balance is not settled then your daughter's account will be sent to collections.

We apologize for your frustration, we aim for clarity and transparency. Our system made a clerical error which caused your previous month's invoice amount to be import again for the current bill cycle. When we realized the error, we quickly adjusted them manually, we are more than willing to provide...

the original pdf copy of the bill we received from the utility provider if you would like. We record every phone call and have record of every email received, however we have no record of you contacting SimpleBills from this email address or the numbers listed on your daughter's account, about this issue prior to this Revdex.com complaint. We recognize that college students live on a budget and we are willing to offer a payment plan to any customer contacts SimpleBills asking for more time. If your daughter or her roommates would like more time to pay their current bill or would like to view a pdf copy of the utility bill, please contact our Customer Service Department and we can accommodate you.

Revdex.com:
I am very sorry I must have written 300 by mistake. I had intentions to write over $200. Also, I must inform you that all my billing amounts also do not match the numbers that the company gives my apartment office. The manager in the office advised me to contact Revdex.com to find a resolution. The office manager informed me that since the numbers do not match up on either end means that the company is causing avoidable issues. What can we do for this? A resolution must be made, and I will be willing to resolve this by having the water company and electric company handle my bills directly and pay them instead of Simple Bills. Please keep me in touch with what can be done about this.
Regards,
[redacted]

Revdex.com:
I feel like y'all don't look into the situations when y'all respond. First off, I have a single hint so therefore do not have to use simple bills. Secondly, no where in any of the paperwork is it mentioned that simple bills is the only provider we can use. I didn't sign to that so therefore you cannot make me. Also, I have several emails stating that I didn't finish my paperwork so yes it was unlawful for you to charge my account. And lastly, my account has been closed with y'all now because y'all were in the wrong. Do y'all even care about your customers? I think not! Know your facts before reply again. Thanks. 
Regards,
[redacted]

Ms. [redacted], We have billed the Hub for the usage after the move out dates on your account. We did not report any delinquent accounts to any crediting agency. You should be all set. Thanks for giving us a chance to address your concerns.

Complaint: [redacted]
I am rejecting this response because:I never signed any agreement with this company. Regardless of how many times they state it, the building is not legally authorized to enter me into an agreement with a third party which I am required to honor. My responsibility for this bill ended when I informed them of my move out date. Unless they can produce a legal document stating otherwise I am not obligated to pay any bill they claim to be owed.   
Regards,
[redacted]

We offered an appropriate resolution to her requests but she refused.