Simple Bills Corporation Reviews (248)
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Simple Bills Corporation Rating
Address: 220 S 2nd St Ste 2C2, Waco, Texas, United States, 76701-2250
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Now let's get to my main issue I had. I created an account in August and payed my $65 "annual fee". Come October, I was sent my first bill. There was an issue splitting the bill, so I called their customer support. The gentleman (believe his name was Gavin) was actually nice and helpful. He got me and my roommate's bill split and I paid it. Now here we are, November bill comes around, and my roommate received the full bill again. So I called and emailed them to get it resolved again. I was assured this was an easy fix and I wouldn't have to do anything on my part, they would have it fixed (split) within a day. A few weeks later, here we are, and they (Amir and Alexis) are telling me that only the "primary lease holder" gets an account for the bill. In my head I'm thinking "okay not a huge deal, I can just Venmo her my part." But then I start to think.
If only 1 tenant is an account holder, why did I have to pay 65 dollars to set up an account (an account that I can't even use). When signing up, you are promoted with Credit Reporting and bill statistics. All of which, I now do not have the option to use. Options, that I assumed were part of that 65 dollar fee. This was not explained to us. And helping us split the bill, then completely changing how we were doing it, makes zero sense to me. I have talked to a few friends and neighbors who also live at Brownstone, and they too are now wondering why we all had to pay the 65 dollars.
It is humorous to me how they can advertise as "simple". Because if "simple" is supposed to be a system of "efficiency" or "convenience", they are far off. It is only simple, if you assume someone has Venmo/PayPal or the time to be inconvenienced to go to the bank/ATM. And with my roommate being a college student with low income, it's difficult for her to pay the bill in full. But rather than just simply switching me over as the account holder, I was told, "And that's how it's supposed to be from now on."
I suppose if it is that hard to get your system to just split the bill, then part of the blame also goes to Brownstone Terrace for not pointing out to us who was the "primary lease holder" (if they even checked and that is true information they received). But I will say Brownstone has been helpful and I don't put much blame on them anyway, when SimpleBills has been AWFUL and of ZERO help. It's possible it's only the Support Team to blame, but does not look good for the Leadership Team. I feel it's a scam and they only wish to take as much money as possible from you. Highly do NOT recommend going through them for your utilities.
[redacted] , I apologize that you are frustratedSimpleBills and your property have an agreement for SimpleBills to manage all utilities at your propertyThis means that all utility accounts at the property are in the property's name and that all residents need to have a SimpleBills account to manage the utilitiesAn application would not have been processed without leaving a payment type on file, and an your account would not have been charged if you had not completed your applicationOur payment processor would only process completed accountsFurthermore, no one at SimpleBills can complete an application for a customer, only the customer can do thatYour account was only charged after your bill was past due of which you were sent at minimum of emails reminding you about the invoiceIn the future, if you need more time to pay a bill, please let us know so we can work with you before the bill is past dueI apologize for your frustration and the confusion you are feeling The SimpleBills Team
Mr [redacted] , I apologize for your frustration regarding your service with SimpleBillsWe strive for each one of our customers to have an excellent experience with SimpleBillsIt looks like last summer, your daughter [redacted] did not renew her account with SimpleBills, causing her to go inactive in our systemOn September 16th, [redacted] 's mom called in twice to discuss renewing [redacted] 's account and how to go about doing thatSince we do not allow renewals to happen over the phone, [redacted] 's mom renewed her account online at [redacted] and place her start date as 9/16/and her end date as 8/30/Since electricity is set up through SimpleBills, we continued her service to her apartment until the business day following her end date with SimpleBills, per our Terms of ServiceUnfortunately, if [redacted] moved out 6/1/and failed to inform SimpleBills of her move out date, then she is responsible for utilities through her end date, which was updated when you called in to be 8/1/Your daughter's account has not been locked, you are free to view her account at anytimeWe value transparency and openness, and in no way are we trying to "cover our tracks"If you or [redacted] do not know the password you can click "Forgot Password" and a password reset email will be sent to youWe can only operate based on the information provided to SimpleBills and that information stated [redacted] 's last day in the apartment was going to be 8/30/2016, which would make [redacted] responsible for the utility bills until we were notified otherwise, which was 8/1/Since there is personal information on her renewal application and on the recorded phone calls of which there are three, we would be more than happy to send you those privately, since this is a public forum
We apologize for your frustrationThis is our busiest time of year and our hold times are higher than due to the thousands of phone calls each day for students moving in and getting set upI'm not sure what happened with the pdf copy of your bill and why you did not receive in our standard 2-business day windowSimpleBills management will talk with our staff and find out the breakdown and get it to you today
Complaint: [redacted] I am rejecting this response because: even their response is rudeAre you calling me a liar? Because my manager at work was standung next me the entire hour I was on holdClearly you don't have fantastic customer service if I am complainingI can't believe the response I'm gettingFor future reference a sincere apology goes a long way Regards, [redacted]
That is not the caseAutopay was re-enrolled on April 28th of this year
Hello,The $charge referenced by the customer as his “water andelectricity” is only for waterInformation about the water bill is provided ona paper statement and put in his mailbox each monthThe electricity is chargedseparately and is only viewable on our website, www.simplebills.comThe $ charge referencedwas for March water, and this amount will change each monthHis total bill forwater and electricity for March was $and was charged to the customer on3/24/2015.The charges for April were $for water and $forelectricityNotice that this invoice was viewable online was provided to thecustomer on 4/23/This customer voluntarily enrolled in automatic paymentsduring the registration process and that is why payment of $was takenfrom his account on 4/29/We have no records of receiving either an email or phonecall from this customerOur response time on emails is
We have given you the option to "true up" your estimated final billsThe decision is yours on what you would like to do
Revdex.com: I am very sorry I must have written by mistakeI had intentions to write over $Also, I must inform you that all my billing amounts also do not match the numbers that the company gives my apartment officeThe manager in the office advised me to contact Revdex.com to find a resolutionThe office manager informed me that since the numbers do not match up on either end means that the company is causing avoidable issuesWhat can we do for this? A resolution must be made, and I will be willing to resolve this by having the water company and electric company handle my bills directly and pay them instead of Simple BillsPlease keep me in touch with what can be done about this Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because: Regards, [redacted]
Complaint: [redacted] I am rejecting this response because the response is inaccurate The Terms of Service DO explicitly provide that SimpleBills will provide copies of the utility billsI am requesting a copy of the electricity bills when they are received and those have been provided in pdfI even offered to send a self-addressed stamped envelope although your company clearly has my email address Again, SimpleBills is overcharging the consumers and refusing to provide documentation to support the estimatesI have provided you with the calculations averaging the past days as your company claims it does and your estimates are times the actual averagesTo overcharge a consumer AND to refuse to provide supporting documentation is unconscionable and deceptive Your own representative agreed in the email that it was fine for us to pay only the actual charges to date and to pay the final invoices when they were received As you can see from the reviews and complaints filed in connection with SimpleBills, we are not the only consumers who believe the methodology is wrongI have repeatedly said we are happy to pay for our son's ACTUAL expenses, but not some arbitrary estimate for which SimpleBills repeatedly refuses to provide documentation claiming that it is "secret" and "proprietary" Most of the other consumers are young college students and feel like they have no choice but to give into your tacticsIt is unfortunate because this is a serious issue and needs to be addressed and resolved I continue to seek an amicable resolution and it is unfortunate that your company does not Regards, [redacted] ***
Hi [redacted] , First off, we do apologize for the time you spent on hold with SimpleBillsThis is our busiest time of the year and we receive thousands of phone calls and emails each dayWe do try our best to respond in a timely mannerYour invoice was due on September 5th, However, you were enrolled in autopay which is processed days after your invoice is send outAutopay can only be enrolled by the customer, so at some point in the last year you enrolled online in autopay via your SimpleBills accountWhat you have been told is accurate, due to Federal Banking regulations all checking account transactions can only be voided the same business daySince your payment was autopaid at 2:06pm, this void would have had to taken place before 4pm CST in order to before the end of the business day Eastern TimeWe do not set the regulations and unfortunately we cannot change themWe apologize that your payment was unable to be voided but the situation was out of our control
Revdex.com:all I wanted was for my account to be taken off and not be charged anymore that solves my problem as long as I don't receive another email saying I'm being charged againThank you I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Revdex.com: I feel like y'all don't look into the situations when y'all respondFirst off, I have a single hint so therefore do not have to use simple billsSecondly, no where in any of the paperwork is it mentioned that simple bills is the only provider we can useI didn't sign to that so therefore you cannot make meAlso, I have several emails stating that I didn't finish my paperwork so yes it was unlawful for you to charge my accountAnd lastly, my account has been closed with y'all now because y'all were in the wrongDo y'all even care about your customers? I think not! Know your facts before reply againThanks Regards, [redacted]
[redacted] , The automatic payment that was made on 8/1/2017, was voided and returned to your payment methodIf you would like to have your bills trued up, you can fill out the form on the following linkhttp://www.simplebills.com/final-bill-reconciliationOur Estimated Final Bill process was based on prior usage for your unit and historical weather trends for your locationWe apologize for your frustration The SimpleBills Team
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me
Complaint: [redacted] I am rejecting this response because: I went onto the Simple Bills website last night and also saw that you charge a fee of $to use your service and also charge a $to store a credit card on file Are you serious? I'm not a student, but am an employee of a university and signed a summer lease in an apartment complex I paid my utilites along with my rent for the 1st months of living at the property Then I get an email that says the policies have changed I'm settled into my apartment and am paying my uitilites We were basically forced to sign up with your service which reminds me of a "payday loan" predatory service I have lived in apartments for the better of years and have never been forced to utilize this service Had no of been moved and settled into my apartment I would never sign up for this service as you are making a profit Since signing up for this service it became evident that you push payments thru our checking/cc accounts when I specifically sent emails forbidding you to not do this Yet you have your customer service send me verbiage where I agreed to this Since you are threatening me to turn me into a collection agency for non payment and ruin my credit, with out sending me a bill to pay, this is how it's going to go downOut of every paycheck, I'm sending you a money order for $ Since I do not know what the total owed is, I'm going to request that this be put towards my account balanceI will dispute this scam of an operation you have running here, and you will not have access to my bank accountSo you will not ruin my credit or any other kind of threats I will dispute what you report I have an email where Simple Bills was threatening/implying my utilities would be shut off if if didn't comply.Here in Missouri, that is illegal to do Here is the link to that info [redacted] JEFFERSON CITY—The Missouri Public Service Commission’s Cold Weather Rule, designed to help customers with heat-related utility bills, begins on November 1, The rule will remain in effect through March 31, The Cold Weather Rule has been a part of the Commission’s rules and regulations since 1977.The Cold Weather Rule applies to natural gas and electric utilities under PSC jurisdiction that provide heat-related serviceMunicipally operated systems, cooperatives and those that provide propane delivered by truck are not under PSC jurisdiction.“Costs for heating a home during the coldest months of the year can present a significant challenge for some families,” said PSC Chairman Daniel Hall“The Cold Weather Rule is designed to help struggling consumers meet that challenge.”The Cold Weather Rule: Prohibits the disconnection of heat-related service when the temperature is predicted to drop below degrees during the following hour period.Provides more lenient payment terms permitting reconnection of service for natural gas and/or electric customers.Prohibits the disconnection of registered elderly and disabled customers who meet certain income guidelines who make a minimum payment.Allows a customer to register with the utility if:years of age or older;Disabled to the extent that the customer has filed with the utility a form submitted by a medical physician attesting that your household must have natural gas or electric utility service provided in the home to maintain life or health; orThe customer has obtained a formal award letter issued from the federal government of disability benefits.Allows customers to budget payments over months.May allow customers to extend payment of pre-existing arrears beyond months.Does not require a deposit if payment agreement is kept.Requires that customers be notified by mail days before the date the utility intends to shut off service; that an attempt be made to contact the customer within hours before the shut off; that an attempt be made to contact the customer right before the shut off; that notice is left at the home when service has been shut off.Requires the customer be notified of possible financial help in paying the utility bill.Allows for the reconnection of service for less than the full amount owedIf a customer is faced with a heat-related utility bill that they cannot pay in full, it is important that the customer: Contact the utility company.State an inability to pay the bill in full.Provide income information either by month or annual income.Make a minimum payment.Enter into a payment agreement.It is important to note that in order to receive some of the benefits of the Cold Weather Rule; a customer must si(register) with their heat-related company.For more information on the PSC’s Cold Weather Rule, please see the Commission’s website at www.psc.mo.gov or call the Commission’s Consumer Services hotline at ###-###-####Consumers can also receive Cold Weather Rule information from their local natural gas or electric company Again, I'm not a student and do not take your threats seriously Regards, [redacted]
Ms***, Thank you for reaching outWe always aim to make the move out process as smooth as possibleAs such we issued a final bill to your account, after that was paid you did have a credit balance on your accountThat credit was promptly returnedHowever, after the credit balance was returned the utility provider in your area issued a corrected billThis we have no control over and because of that correction by the utility provider, we had to invoice you againWhich when payment was not made, we did attempt the payment method on file per our Terms of ServiceYou did receive ample notification that a new invoice was generated and when it was dueIf that payment method was returned as invalid, per our Terms of Service we can charge a return check feeThis is to discourage inaccurate payment information from being stored on residents accounts, which you readily admit you didWe agree, final bills is not ideal and your case was exceedingly rareWe apologize for any frustration that you experienced
We apologize for your frustration and we hear your concernsSimpleBills only invoices what we receive directly from the utility provider, we never adjust the bill higher or add to the billWe are experiencing higher than call volume and we have hired additional staff to alleviate these constraintsWe will have one of customer service supervisors reach out to you tomorrow morning to discuss your account and see if we can come to a solutionWe recognize that college students live on a limited budget and we want to work with youThanks for your patience and understanding