Simple Bills Corporation

Complaint: ***
I am rejecting this response because: At no point in my lease with the rental property did I agree to the terms that Simple Bills is statingThey cannot legally require me to stay under contract with them because of an agreement with my building that I was not made aware of or shown before leasing my apartmentIn addition, if they are insisting that the apartment is still legally under my name, then no one should be entering the unit without my permissionSo the $is electric and water usage which they are charging me for is their responsibility because I explicitly asked for the utilities to be turned offI have not set foot in the unit since November and do not even have keys to access it if I wanted to.
Regards,
*** ***

Complaint: ***
I am rejecting this response because:First of all, it was NOT the intent of ALL the roommates to NOT pay their utility bills, as you have incorrectly stated When I made the phone call to simple bills back in April, the rep told me that each of the boys had to call in and let them know WHEN they would be leaving for THE SUMMER, so as not to incur usage for the time they were not there That's fair and that makes sense The phone call that you need to FOCUS ON is the one that I made back in April, explaining the intent of the boys and their continued lease for the upcoming school year My ISSUE is NOT with what the boys said or didn't communicate correctlyThe POINT that I am trying to make is that I renewed ONLINE to continue the service for the upcoming school year WHAT WOULD BE THE POINT OF SIMPLE BILLS having that option on their website, if it was ONLY GOING TO BE OVERLOOKED?? Surely you must know that in dealing with ASPEN HEIGHTS, that there are multiple roommates doing different things So, the simple bills option to renew online is a great thing, and should be a BINDING agreeement, as it is the only thing that is in WRITING.I think because that 4th roommate, in whose name the electricity was put in, WAS NOT COMING BACK, that Simple Bills decided to do the EASY thing and disconncect the electricity, knowing full well that you had at least one of the other roommates name on the RENEWAL agreeement A simple phone call to the ONE of the parents, who had renewed online, would have been the RIGHT THING to do. AGAIN, what is the point of having the RENEWAL ONLINE if you are going to overlook and disreagrd it I believe Simple Bills acted negligently is this matter, when you CLEARLY had everything you needed in Writing I think most Attorneys would agree with this as well Please take a look at this and decide for yourself and the future of your business, if you did your due diligence, and checked all the WRITTEN FACTS, Before you made the EASY DECISION to disconnect.A very upset customer!
Regards,
*** ***

Ms***, We apologize for your frustrationPer the rent roll that we receive from the property, it listed your daughter as a current residentThis is the reason for the back and forth, our team does make the change but then based on the rent roll our automated system changes it back
We will permanently disable your daughter's accountYour account is settled and no balance remains and your payment method has been removedThank you for your patience and understanding! We hope that you have a happy holiday season. The SimpleBills Team

Hi ***, We hear your frustration and want to address your concernsOur goal is to make roommate billing Simple, however, at times, when roommates do not agree it can cause some frustrationIn your case, we have an agreement with you and your roommates in your original unit, this is a
signed agreement that you all should abide byPart of that agreement is unanimous confirmation that a roommate has moved out or should be removed from the billsThis allows every resident in the unit to be on the same page and ensure billing is accurate, however, if a roommate fails to confirm or refuses to confirm it poses the challenge you have facedWhile this is frustrating, please know that we have reached out to the roommate repeatedly to get the needed confirmationWe have not received the needed confirmation, however, we are going to close the account for Apt effective on Monday, April 23rd due to this disagreement between your roommates. Thank you for your understanding. The SimpleBills Team

Complaint: ***
I am rejecting this response because: It is unacceptable to fail to provide a good faith response to a request for documentation
Regards,
*** ***

As an employee of ***, you should be aware how diligently SimpleBills has worked with your property to correct any discrepancies that occurred due to incorrect data that was receivedWe will be reaching out directly to the property manager in reference to your complaint

Per your conversation with a supervisor yesterday, your concerns have been addressed and we have offered you a solution. The SimpleBills Team

Hi Mrs***,First of all, let me apologize for the inconvenience you’veexperienced so farYou are correct in that your daughter was being billed fortwo addresses because she filled out renewal applications for each of themInfact, your daughter has filled out applications since 6/27/
Each time youfill out an application, you need to enter the addressOur enrollment systemis automated and simply processes whatever address is enteredAs you can seeon the attached screenshot, your daughter completed a renewal application forher first address on 6/27, then filled out another renewal application for hersecond address on 7/6/At this point, she must have known something needed tobe done or she wouldn’t have renewed againWe aren’t sure why she did this, asher only contacts to us were on 6/and then 9/via emailIf she hadcontacted us after doing this, we could have cancelled service at her firstaddress and the bill would have been minimalHowever, it is fairly common forstudents to pay for utilities at multiple houses over the summer (for example,if their lease dates overlap) so having two active groups does not cause anyflags in our systemI would suggest taking the utility charges after yourdaughter moved out to her previous property manager and seeing if they willhelpWe have heard from customers in the past that have had success at this.In regards to **, our customer service manager that youspoke to, he is a member of the management team and is able to make decisions tothat effectHe does bring issues to the attention of other members of themanagement team for discussion but he is responsible for communicating thoseissues back to our customers*** *** *** | SimpleBillsSouth 2nd Street, Suite 2C2, Waco, TX

We are disappointed that you feel this matter is not resolved as one of our supervisors reached out to you directly on the phone and via emailThe supervisor explained the situation and offered you a complete refundWe acknowledge that the situation has been less than ideal and trust us when we say, that we are not satisfied with vendors who have failed to deliver

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI really wasn't too upset at firstI just wanted simple bills to be aware of some of the issues they have with customers, but the response I got just made matters worseAt this point I iust want to pay and get y'all out of my lifeAbsolutely ridiculousWhat a disgusting and disgraceful company.
Regards,
*** ***

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Thanks for reaching out and giving us a chance to respond to your concerns. Your account was closed with SimpleBillswill be closed as soon as the final invoice is settled. Your end date is listed as 3/28/2018, so you won't be billed for usage past this date. I have also placed a courtesy credit on...

your account for the $8 that you requested back. Hope you have a great day and good luck on finals!

Hi [redacted],  We do apologize for your frustration, we are experiencing exponential growth during this time and that has caused some delays. I will have a customer service representative reach out to you today. Thanks for your patience and understanding.

I am rejecting this response because:I would like my credit situation fixed. SimpleBills opened and closed 3 accounts on my credit and dropped it 20 points. I would like my payments to be submitted as one account with several payments, as the service was advertised to help my credit and it hurt it greatly.

We apologize for your frustration. Per the lease agreement you signed with your property and our agreement with your property, we can only release responsibility from the utility bills per the instruction of the property. If you are breaking your lease, then you will still be responsible for utility...

charges, just as you are responsible for rent. The utility accounts are in the name of the property, so we cannot accommodate your request to terminate the utilities. When you signed up with SimpleBills, you did agree to our Terms of Service which we would address your concerns about payment of past due utility bills.

Complaint: [redacted]
I am rejecting this response because: The main reason I’m  rejecting the responses because their online toggle switch is misleading.  When you think you are set up on auto payments, you’re really not. I am requesting a full refund of my late fees
Regards,
[redacted]

I am rejecting this response because: I have already contacted you before to resolve this, you told me to wait 6 weeks and that its not up to you. Its been 8 months, I just want my money back and nothing to do with you guys. It shoukd have taken this long and bren this complicated. I shouldnt have to complain several times to get something resolved. Regards,
[redacted]

We see that you initially emailed into SimpleBills on Sunday morning and we responded to you today answering your questions. Typically our email response time is 24 hours not including weekends. We feel that this complaint is premature. We were able to solve your issue as soon as we received your...

email. We would ask that you retract this complaint.

We apologize for your frustration, however, in our Terms of Service all customers are required to leave a valid payment method on file with SimpleBills. Your account cannot be open without a payment method on file, even if you plan to mail in a payment each month. If your invoice becomes past due we...

do attempt the payment method listed on file, this is also in our Terms of Service. Per our agreement with your property and the lease that you signed with them, you are responsible for utilities through the duration of your lease unless your lease has been terminated or your property manager has released you. At this time, you have not release you from responsibility for utility bills.

We apologize for your frustration and do wish to find a resolution. However, at this time we have offered you several explanations that you have not found satisfactory.