Simple Bills Corporation

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that them reaching out to me is acceptable, but this is not the first issue I have had with Simple BillsMonth after month they leave out one of my roommates on the bills, and they have this monthAnd while they say they are not adjusting the bill, I believe they are sending us a bill for the entire month versus a weekI mean it has to make sense to anyone reading this that how could we have spent over the amount of electric and water that we spend in a MONTH in a WEEK.
Regards,
*** ***

Complaint: ***
I am rejecting this response because:Please see the attached move out statement sent to me by the *** ** *** *** as proof that I am no longer the resident of unit 6040 Regards,
*** ***

Complaint: ***
I am rejecting this response because: Nobody contacted me within the time frame that was stated
Regards,
*** ***

We apologize that you are frustrated but these bills are accurate for your accountHave a great day!

Hi ***, We apologize for your frustrationHowever, we wanted to clear a few things upWe are not the utility provider, we receive the bills from your utility providerWe have no control of turning on or off electricity at your residence, since we are not the utility providerWe are not
able to prorate the bill based on your other roommates asking for a even portion of the billsThis is in our Terms of Service, that we cannot lower a single roommates percentage without consent from all the other roommatesWe apologize that you are frustrated but we are not able to make any further changes

Hi ***! First off, we are sorry that we have been hard to get a hold ofWe are at our peak season and that does lead to higher wait times and longer delays in responses to emailsWe will have one of our Customer Service Supervisor's reach out to you to discuss your account and come to a
resolutionThanks for your patience and understanding

Per the request of *** ***, the primary account holder for the City of Tallahassee account, we have closed all accounts with SimpleBills and will no longer manage any bills from the City of Tallahassee. Your invoices have been settled and there is nothing outstanding on your
SimpleBills account. Any current bills that are outstanding with the City will need to be handled directly with them. If you have any further questions please let us knowThank you for giving an opportunity to address your concerns. The SimpleBills Team

We apologize that you find our explanation unacceptable

***, We apologize that you had a difficult roommate experiencePer our agreement with you with your property, we have to adhere to official move out datesPer your property, your official move out date was 12/5/and you were billed up to that dateAll roommates were billed according to
the number of days they were present in the apartment during that billing cycleIt is an unfortunate situation, however, ultimately you are responsible to pay your utilities directly to SimpleBills, not your roommateThis is a situation that needs to be resolved with you and your former roommateOur service is designed to prevent exact issues like this, when a roommate fails to pay the bills they have collected from roommates forWe do hope that you get this issue resolved. The SimpleBills Team

*** Thank you for reaching outWe apologize that this happened and will look into our internal processes to ensure this doesn't occur againSince you are the primary account holder for the Duke Energy bill, we have invoiced the entirety of the bill to you and waived all service fees for you
and your roommatesYou can log into your SimpleBills account and pay the final invoiceWe have removed your utility information from our system so this should not happen againThank you again for you reaching out and giving us a chance to fix the issueHave a great day. The SimpleBills Team

Complaint: ***
I am rejecting this response because: 1. it is unnecessary to "estimate" the June bill as the actual dates of service have passed. The actual bill could and should be used to determine the amount due 2. The claim of the system being proprietary is ridiculous and this practice of refusing to show the actual calculations and demanding an advance payment well in excess of the actual bill may be standard in the student housing industry but is deceptive trade practices in my opinion. The fact they will not even provide copies of the actual bills after the fact and "true them up" is evidence that this standard practice results in a windfall of profits for the company and the expense of student residents and their families. 3. The residents and students were forced into doing business with this company by the property management company and I am sure the system works well for the two entities to abscond with UNEARNED FUNDS from student residents and their families. The so called "terms of service" are very one sided and the residents have absolutely no choice but to accept them as they were forced on them by the property management company and simple bills. The tow entities are in collusion with one another and neither one of them is being honest or fair to the residents 4. The so called weather adjustment fails to recognize that there are actually only residents rather than during the summer months. I will be happy to pay the exact share of the actual usage based on actual bills which should be available. This estimate is for June thru July 31. I am sure the ACTUAL JUNE bill could easily be obtained and used but the company refuses to provide access to that as it will easily show their so called proprietary calculation as nothing more than a multiplier to come up with excessive billings. Stating that the practice is standard in the industry is NOT adequate justification to take funds from someone's account without being able to justify the amount charged. The company refuses to "true up" the final bill to the actual bill because to do so would reduce their windfall profits from this deceptive and unfair practiceThis company forced all residents to provide either a credit card or bank account information and refuses to delete the information from their records even after they have taken what they call the final bill. To take UNEARNED FUNDS from someone's account without being able to provide an actual calculation of the bill is likely illegal and is for sure highly unethical
Regards,
*** ***

Complaint: ***
I am rejecting this response because the situation has not been resolved and I have not been contacted to discuss the bills as I was promised
Regards,
*** ***

Complaint: ***
I am rejecting this response because:I received a very pleasant phone call from a senior representative from Simple Bills We discuss my
complaint in detail He explained that the Visa corporation changed the status of their company to a money forwarding business and they have appealed this decision several times to no avail This change triggered a "cash advance" fee on several credit cards My complaint was I was not notified of this significant change in their terms of service agreement with their customers, nor was I given the correct information regarding this new billing change when I contacted their company for the past four months I have had these charges waived by my credit card company He said the charges were mentioned in the email sent after a bill was paid This is the statement:Please note there will be an additional $per month added to your Monthly Fee if you choose to store a credit or debit card on fileThere may also be additional charges from your financial institution upon submitting payment with a credit or debit cardIf you would like to avoid additional charges, please change your payment method on file to a bank account. This is not an adequate explanation of the current situation Simple Bills should have been honest about the change in their terms of service when paying with a credit card, so that consumers would be aware of the additional expense Since this did not happen there is no resolution to this situation
Regards,
*** ***

We apologize for the incorrect bill that you received. Your mom's Debit Card was NOT charged. This was a mistake in how late fees were calculated that has been corrected in our system. We received this notice from the Revdex.com at 12:AM on 10-13-and by 4:AM that
same morning, it was corrected. We have inactivated your account per your request and waived our fees, but the bill is still due. We tried to charge your mom's Debit Card twice for the correct amount of the bill and it was declined each time. You should have received an email from us about these declines. We have tried to reach you by phone but have not been successful. Please contact us when you can about paying the bill. Thanks

***, Thank you for reaching out and giving us a chance to address your concernYour end date was confirmed and listed as 1/2/However, we never received that confirmation from your property until 1/22/2018, which is the day we shut off service to that unitBecause of this, we
kept electricity on in the unit and you are responsible for usage up to this dateThis is standard policy to prevent one roommate from turning the lights out on another roommateIt is unfortunate that we received confirmation from the Enclave later than you expectedI do not see a record of us processing a payment for the invoice yet, even though the invoice was due on 2/17/

Thanks for reaching out and letting us know about your concernsWe would love to take some time explaining how our system works. Every resident that uses SimpleBills has the option to enroll in autopay at anytimeThis action can only be done by the resident, our customer service team does not
have the ability to enroll or un-enroll someone in autopayIf you log into your account, you can check to ensure that you are enrolled in autopayThis way you can avoid paying any additional late fees. The $that you pre-pay per month to your property is applied to your invoice before it is generatedYou can view this in your billing historyIf you would like a pdf copy of your bill you can view the entire bill on your accountThis pdf has the amount before your prepaid amount is applied. Let us know if you have any other questions. The SimpleBills Team

***, We apologize for the confusion regarding billing at your unitThe information we received from your property was inaccurate and this lead to inaccurate billingWe have spoken with the property regarding your account and any credit or reimbursement will come through the property
Thank you for your understanding and giving us a chance to make this right. The SimpleBills Team

Thanks for reaching out! We will have a team member reach out to you directly to address your concerns!Have a great day!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I posted a review and complaint yesterday with you guys about a business, Simple Bills in Waco TX I heard back from them today
and we have resolved the issue completelyThey asked that I remove my review and rescind my complaint which I have agreed to do I think I removed the review, but didn't get a confirmation, so I would like to be sureI also cannot find where to rescind the formal complaint Thank you so much for helping me to accomplish thisI genuinely believe that you taking action is what spurred them to change their ridiculous policy
Regards,
*** ***

MrDazey, We understand your frustration in receiving late fees on invoices that you thought were on autopayUnlike any other company, we send out ample notification to all residents updating them via email on when an invoice is generated, a reminder email a few days later, an email the day
before the invoice due, on the due date of the invoice and once the invoice is lateThat is emails per invoiceAt any point, when you received an email stating the bill was late, we could have addressed it immediately and walked you through the auto pay enrollment processWe will consider your feedback regarding a confusing toggle switch and see if we can make it more user friendlyWe recognize that paying a late fee is an inconvenience, however, since we provide ample notification prior to a late fee being applied, we will not be removing any late fees from your son's account. SimpleBills Management