Simple Bills Corporation

A valid payment method must be left on file with SimpleBills at all times. This is part of the Terms of Service that you agree to, we can remove your Mom's payment information but it must be replaced with your payment information. Thanks!

Hi [redacted],As you and your son are both authorized users on the account,we do not believe it was necessary or appropriate to follow up with you whenyour son contacted us to make a change to the account. We must work under theassumption that each authorized user on the account is communication...

with theothers before making a change. In this situation, we had EVERY roommate in the house contactus to make arrangements so as to not pay utilities during the summer. If no-onewants to pay utilities for the summer, then utility service must bedisconnected until the roommates move back in. We are very sorry for the inconvenience this has caused you,but your son was very clear that he and the other roommates were not there forthe summer and that he wanted to “cancel service”.  [redacted] |SimpleBills220 South 2nd Street, Suite 2C2, Waco, TX 76701

HI [redacted], We apologize for your frustration. I looked into your account and each invoice since November has been invoiced at 25%, or split 4 ways. The invoices prior to that were split 3 ways, or 33.33% per active resident.This is due to one of your roommates having a start date of...

12/30/2016. Since that date was confirmed we cannot split the bills 4 ways for those prior months. We also have a policy for clarity and simplicity, that we do not redivide past bills. What our customer service agent told you is accurate, you will need to collect for your 4th roommate directly. Again, we apologize that this is not the answer you were hoping for.

Ms. [redacted],  We did contact you within the time frame we stated. If needed I can show you proof that we did. Have a great day!

[redacted], We reviewed your concerns and we take them very seriously. The bills that are on your account are correct and the concerns over billing are related to your unit having two utility meters that are read and billed separately by LADWP. This is not something that SimpleBills can...

control. These invoices are accurate and you are responsible for your portion of these invoices. We apologize if you felt the representatives you spoke with were rude or hostile. We have reviewed each recording and we do not feel anything said by a SimpleBills staff member was anything but professional and polite.

We apologize for your frustration and take your concerns very seriously. We will have our Customer Service team reach out you with a solution. Thank you for your patience and understanding. The SimpleBills Team

[redacted], We apologize for your frustration. Our is designed that invoices are generated based on electricity bills being received, in the case with Eastgate, we manually push out the water invoices. We apologize if we missed pushing out your invoice, had we been alerted to an issue over the...

last six months we could have quickly rectified the situation. Our customer service team is here 7 days a week ready to answer any questions you might have. If you need more time to pay your invoice, please let us know and we can offer you a payment extension. Thank you for giving us the opportunity to address your concerns.

[redacted], We are not withholding information regarding your account, a detailed breakdown is available online, you can view it at anytime as long as you place a payment method on file with SimpleBills. Again, you do not have to pay with the payment method listed on the account. If you choose to place the utilities in your own name, that is your decision. The balance on your account will still need to be settled with SimpleBills. If you choose not to settle your account, it could be sent to collections which could negatively affect your credit score. The SimpleBills Team