Simple Bills Corporation

You only have one account with SimpleBillsWe have reached out to our contacts with Equifax and we will ask that they remove all credit reporting from your reportThis can take up to 6-weeks and once we have submitted the request it is something we will have to wait to seeIf you check your credit regularly, we would suggest CreditKarma as that will not impact your credit score by frequent inquiresHave a great day!

Complaint: ***
I am rejecting this response because:
I spoke with *** *** the executive administrator for *** *** properties before I ever contacted simple billsshe said they send out a list of who is staying in each apartment to simple bills every monththat way simple bills knows who to charge each monththe roommate my son lived with lived in the apartment long before my son moved inyou charged him his bills every month up till jan-he did not move out of the apartment until my son did on july-28-matter of fact he still lives at *** *** in another apartment and your billing him now with no problem. simple bills just does not want to do what is right. *** ***. Regards,
*** ***

Unfortunately, as long as you are on the lease agreement you are responsible for the utility billsAs soon as your property confirms that a new resident is in the unit, we can close your accountYour request to turn off utilities was not possible since the utilities are not in your name but your propertiesWe regretfully cannot close your account until we receive confirmation from your property

We apologize for your continued frustrationUnfortunately, what you are asking SimpleBills to do is outside of our policy and that will not allow us to give you the solution you desire

We have spoken with the property and you are still under contract with your propertyYou have not been released from your lease agreement and that includes being responsible for utility billsThe move out statement does not show that your lease/contract with the property has been terminatedWe again apologize for your frustration, but at this point, until we hear from the property otherwise, you are still and will continue to be responsible for the utility bills

*** Thank you for giving us an opportunity to address your concernsYes, your property did end their agreement with SimpleBills, however, electricity was never switched out of our name for your unitThat responsibility was on your property and they failed to do soWe have emails from
your property, where they confirmed that all units have been transferred into the property's nameThis was not the case with your unitWe continued to provide electricity to your unit to prevent you from being left without powerThe invoices that you have received are for usage that is valid and do need to be settledYou would have been billed for this electricity regardless of which provider you chose to switch too. Have a great day! The SimpleBills Team

Complaint: ***
I am rejecting this response because:
in regard to the message from simple bills that I was offered several explanations I have not been offeredany explanation other than the fact that they would only refund $of my money because they willonly go back ninety days on refund because I did not find their mistake sooner according to *** eventhough he admitted that I was over charged I would like to see where it states that in writing I will send all ofmy credit card statements where simple bills overcharged me there will be three charges on the statementsshowing what I was being charged before they started charging 100%.Regards,
*** ***

Ms***, We apologize for your frustration, thank you for giving us the chance to address your concerns. First, you have received invoices from SimpleBills, none of which have been over $Yes, one of the them did have electric bills on one invoice and that was due to
*** ***'s delay in reading the meterFor any electric bills that we have access to the pdf of the bill from *** ***, it has been made available to youYour electric bill is based on consumption of utilitiesWe apologize that your bill is high, but we invoice exactly what we receive from the providerSecond, your water bills are billed on one master bill in the property's name which is why no pdf is availableThere is no credit that SimpleBills owes you since we have billed you accurately. The SimpleBills Team

Mr***, Every month an e-mail notification was sent regarding your invoiceEach month payment was made by either you or your son by logging into the account and paying the billYour account was not on auto payWe apologize that you feel your refund was not adequate, but if your son's roommates never signed up we never knew to bill themWe were never told of the missing roommates until you called into our Customer Service Department, but by that time, we cannot make prior tenants sign up and then pay their portionYou need to be talking with the former roommates asking them to pay their portionWe operated within the bounds of our Terms of Service and with the information providedWe again apologize for your frustration, however, there is nothing more we can do for you

***, Thanks for reaching out to us and allowing us to address your concernsWe apologize for the delay in receiving confirmation from your property regarding terminated lease agreementWe have closed your account and removed your contact information from our systemWe apologize for any
frustration this might have causedHave a great holiday season. The SimpleBills Team

Ms***, Per *** *** ***, every resident was responsible for utilities through the duration of the lease agreement and was required to have a SimpleBills accountWe therefore, split bills according to that procedureAs for the estimated final bills, those estimates were based
on prior usage in the unit and those estimated reflect that usageIf you would like to "true up" your estimated final bill for *** only, you may, you can find this form at http://***

Complaint: ***
I am rejecting this response because:As clearly indicated in my complaint, I am not *** ***. My account was not connected with Tallahassee.
Regards,
*** ***

We apologize for your frustration and seek to bring a resolutionWe will have a supervisor reach out to you and come to a resolution

Complaint: ***
I am rejecting this response because:I have had an auto-pay account since and somehow another account was assigned after my son moved from one apartment to anotherHe has moved two other times without issue.
Regards,
*** ***

Mr ***, The portion that you are disputing are the utility charges that you are responsible forThe overcharge that you are speaking of is not accurateWe apologize for the frustration you feel, however, you are still responsible for your son's portion of each electric bill while he lived
at the address. The SimpleBills Team

We apologize for your frustrationHowever, all residents at your son's complex are required to use SimpleBills to manage their utility accounts since the bills are in the property nameDue to the way the utilities are set up and billed by the City of Springfield Utilities, the bills are allocated
among residentsSince these bills are in the property's name we are not able to provide you with a pdf copy per unit

***, We have never ignored you when you have reached outI show that each time you reached out to a team member of SimpleBills you were responded tooWhen you signed up for SimpleBills, you agreed to our Terms of Service which include a portion about our estimated final bill process and
also includes what happens when an invoice goes unpaidOur staff has repeatedly explained the situation and provided you with screenshots of your account summariesUnfortunately, we will not be providing the physical pdf of the final bill since you will have moved out and that bill will be sent to the property. Thanks for letting us know your concerns

Complaint: ***
I am rejecting this response because:At no time they send an email alerting me that they will charge my credit card.Per their response:
9-5-2015, we notified customer by email that a force-pay of their credit card on file would be used to pay the bill.If I knew they were going to charge my credit card, I would have expedited a check or accepted the charge on my credit cardI found out when I saw the charge in my credit card which I monitor almost daily.The company SimpleBills does not want to accept the fact that they used deceptive or misleading language pertaining to their keeping the credit card information on their records.Per their website:By checking this box, the user agrees to have their monthly balance automatically paid using the payment information on fileYou may disable this service at any time by unchecking this box.I thought I was disabling my credit card, and that they will never charge my credit card without my authorization
Regards,
*** ***

We apologize for your frustration and hear your concerns about living on a budget and the unexpected happeningWe will have a supervisor reach out to you today to discuss your account and find a solutionThanks for your patience

Complaint: ***
I am rejecting this response because:
Our written communication to Simple Bills back in April, was exactly that....WRITTEN communication! We renewed the Simple Bills service for the 2015/school yearThis is written documentation stating our desire to continue with Simple Bills for the upcoming school yearMy son followed up with a phone call to Simple Bills at the end of May stating that he was temporarily moving out for the summer, so he would not be billed for the time he was not there, per the Simple Bills representative's instruction which they gave to me back in April.The simple Bills representative did not verify with my son or his roommates if they were PERMANENTLY moving out because my son stated he was moving out for the summerThe Written documentation should have alerted Simple Bills to make a phone call to the owner of the account to check and verify the discrepancy between what my son stated and the Wriiten authorization to continue with the ServiceWritten documentation always takes precedence over a verbal communication which can be very easily misconstrued! Please take the time and do your due diligence and look at what has been communicated to you In WRITING!!! This is a lazy mistake on the part of Simple Bills and instead of trying to rectify the situation you have pinned this mistake on some poor college studentsWhat a shame!!! And you must know that in dealing with Aspen Heights you are going to get multiple roommates paying utilitiesThis isn't a one for all situationPlease do your homework!! Regards,
*** ***