Sinemia Reviews (1602)
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Address: 925 N La Brea Ave Fl 4, West Hollywood, California, United States, 90038-2321
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Misuse Fee Applied to Account
Sinemia has applied a "misuse fee" for the amount of my ticket purchase because I did not check in ONCE for a movie. This fee was not advertised when I signed up for the service, and among many other fees charged and incurred by the company, that were again, not advertised when signing up, my account is now on hold and can't use it until I pay this misuse fee. I have decided to cancel the membership rather than pay for the ticket, because this really defeats the purpose of membership. They also require customers to take a copy of the license which feels like a breach of privacy, and engage in terrible customer service. I reached out to them on 3/10/19 and got a canned response which was basically copy and pasted from their website.
Because I am no longer allowed to use my account due to this fee, I would like the fee to be removed, and/or to have my membership fee refunded for this month since I am unable to use the account for the remainder of the month due to the hold.
Hi. Upon reviewing our system, we see that the has been waived by our support. Thank you.
Every time I tried to use the service there are issues and more hoops to jump through prior to being able to use the service.
I purchased a years subscription in November. Every time I try to use the the service to buy a movie ticket there is another hurdle I need to use the service. Now they require that I scan a copy of my government issued is and take a photo with it to verify that I am who I say I am. I refuse to give my I'd because I shouldn't need to. Additionally I don't trust that they've can keep private information safe. Furthermore this was not required when I signed up and thus they are changing terms after purchase. I have requested cancellation and a refund and the response is that they don't give refunds. This company has engaged in fraud and never intended to provide me with the service that I purchased.
I want a refund. I would accept s lartial refund for the remainder of the year that I purchased.
Hi. ID verification is required to prevent fraud and keep Sinemia sustainable and affordable. By verifying your ID, you help us ensure you are who you say you are and that you are the sole user of your Sinemia account. Also, once you upload the necessary documents, the ticketing feature will be automatically turned on.
(The consumer indicated he/she DID NOT accept the response from the business.)
They changed the terms of service and now require me to give over sensitive identification information so they can "prevent fraud." However, there is no need for my id. I paid for a year subscription, which included 3 movies per month for 12 months. It is a fixed number and doesn't matter what I look like. This is a way to get more information out of me to sell or use to market and make more money for them. Moreover, this was not a term I had to agree when I signed up. All I needed was s credit card and they did not need my ID to take my money why should I use my ID to use their service.
Hi. Upon your request, your plan has been cancelled and partially refunded. Please note that refunds issued to the original payment method are normally processed by your payment provider and/or issuing bank within 5 to 10 business days. However, some payment providers may hold the funds for a full billing cycle or longer. For further information regarding refund processing time frames, or if you require assistance locating a refund submitted back to your original payment method, please direct your inquiry to your financial institution.
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept this as a reasonable resolution.
Purchased 1 year membership July 2018. Today I found out my membership had been terminated 4 months early without notice or explanation.
Purchased 1 year membership July 2018. Today I found out my membership had been terminated 4 months early without notice or explanation. Paid 167.88 and service has been terminated with almost 1/3 of my membership period left.
Purchased 1 year membership July 2018. Today I found out my membership had been terminated 4 months early without notice or explanation. Sinemia has continually changed terms and fees throughout my membership and charged "convenience fees" not originally outlined in their terms of service. This company is crooked and lied and deceived every chance they've had. I want a refund for the remaining 4 months I have on my membership.
Hi. The system terminates the accounts in case of a fraud detection automatically. You may refer to the message you see on your membership area for further information or visit *** for the terms of service. If you would like to apply for an adjusted refund, you may click on "Request usage history" on your membership area at
(The consumer indicated he/she DID NOT accept the response from the business.)
I opened several complaints against Sinemia. In addition to the Revdex.com complaint I filed a complaint with the California Attorney General. Sinemia promised a partial refund of $69. I have yet to see that refund. Please refund my money.
Hi. Once you submit the form, you will receive your payment and spending details as soon as your report is ready. Please note that turnaround time depends on the length of your usage history.
Hidden fees, false advertising, refusal of service after a month, a broken app that doesn't work and no customer service.
I would like a refund for all of the months I wasn't able to use the app.
I would like a refund for all of the months I wasn't able to use.
Hi. As stated in the terms & conditions, the advance ticket online convenience fee and/or processing fee are not covered by Sinemia. Sinemia only covers the cost of the movie tickets. If you would like to waive online transaction fees, you may consider ordering a physical card through www.sinemia.com/member page. Also, since you requested a chargeback, you are unable to log into your account. Once you provide the letter of withdrawal or the conclusion letter, our support will be able to the necessary actions. Thanks.
(The consumer indicated he/she DID NOT accept the response from the business.)
Their response did not address the other hidden fees that were not initially disclosed. My particular case was they froze my account after saying I had not checked into my movie. I had previously emailed them when it seemed that my app was having issues checking in, which they charge a $20 fee for if you miss a check in. I was never able to properly check in since when I pressed the button it would disappear so I thought it had gone through. When later I received a warning for not checking in, I emailed them about the issue and never got a response. The next time I took screen shots of it and they still locked my account. When I finally got a response, they said their app never fails and I still owed the misuse fee or they would keep my account frozen. When I said that wouldn't make sense since I would just get frozen again since their app never let's me check in, the rep contradicted himself by saying that when the app next malfunctions, I can take a video of myself checking in or take google map screen shots and then email them about it. Except that is so round about and also they don't respond until weeks later so I would basically still have account locked 3 weeks for every movie I see. This company currently has a class action lawsuit, has an F rating by the Revdex.com, hundreds of negative reviews online and also news articles by Business Insider, CNET, and TechCrunch alleging deceptive and fraudulent business practices. I do not accept their response since their business model is based on signing people up for annual accounts and then freezing or cancelling them early on in order to keep the money without delivery of their service/product.
(The consumer indicated he/she DID NOT accept the response from the business.)
The misuse fee was because of a flaw in Sinemia's app that does not allow me to check in. It's illegal to require a customer to do something and then make it impossible for them to comply as an excuse to charge them fees or refuse service. Even if I now pay the erroneous misuse fee now, my account would still be locked because they started requiring government photo ID submissions. My good friend submitted his photo ID and also recently paid a misuse fee only to have the app no longer work for him and he has been ignored by customer support. According to various news articles and Reddit this has been happening to thousands of customers. Shady company.
Hi. Due to the missed check-in on 11.29.2018, you have been charged a misuse fee. Also, since you disputed the payments, you are unable to log into your Sinemia account due to the preventive reasons. In order for us to re-activate your account, we need you to end us either the letter of withdrawal or the conclusion letter which provided by your bank. Thanks.
Continually changes terms to use of service
1. Added $1.80 credit card transaction fee 3months after start of service
2. Added manditory $0.90 fee when reserving seating in advance 6 months after start of service
3. Suspended member accounts untilI they can upload a government-issued picture ID as well as a picture of themselves next to the ID to allow "facial confirmation of the ID.". This happen last month.
First the additional fees have negated the savings of using this card. Futhermore I don't understand why they now need my government ID and facial confirmation to use a service as simple as buying a movie ticket. But now my accounts suspended and I have four of these cards for my family and I refuse to give them anymore PII to a dubious company.
I want a refund for the remaining 4 months of service plus the reimbursement of the $1.80 fee per transaction that was introduced after my membership was established, my account cancelled and purged. $127.43 + $32.40 = $159.83.
Hi, The advance ticket online convenience fee and/or processing fee are not covered by Sinemia. Sinemia only covers the cost of the movie tickets. If you would like to avoid these fees, you may consider ordering a physical card through *** page. Once you do, the card will be shipped in two weeks. Also, ID verification is required to prevent fraud and keep Sinemia sustainable and affordable. By verifying your ID, you help us ensure you are who you say you are and that you are the sole user of your Sinemia account. Also, once you upload the necessary documents, the ticketing feature will be automatically turned on. Thanks.
(The consumer indicated he/she DID NOT accept the response from the business.)
1. The ticket online convenience fee not covered by sinemia used to allow you to enter a value of zero dollars if you found a service (like Facebook) who would waive that fee. In the last few months sinemia changed that to no longer allow this and they charge a minimum value even though no such charge is being levied for a convenience fee.
2. The processing fee was introduced after I began my subscription. There was no warning just a added fee to cover their credit card transaction fee cost. This was never disclosed. Just imposed,
3. The also a supplemental charge for the physical card (@$15) they mention which used to be included with the price of subscription but was discontinued last year. They re-introduced it 1/2 year later.
4. There is no reason to require government ID to prevent fraud. The subscription service can only be used on the subscriber's mobile device. Furthermore, given the dicey changes in terms over the last year I am concerned that my PII may not be secure if given to them. They already have my cc#, name, address, and mobile number. Given I can only see 2 movies a month I don't see what kind of fraud they are worried about. Every time I use my membership they charge a processing fee against my cc that they have on file. Thjs is a change in the terms of our agreement and I refuse to give up my PII.
Hi. Sinemia covers the cost of your movie ticket. Everytime you purchase a ticket online using your Sinemia plan there are transaction fees imposed by the payment processors. Sinemia may reflect these processing fees to your payment method on file if such fees are involved. Currently the processing fee for online purchases is USD/ AUD/ CAD/ GBP 1.80. Processing fees still may apply even ticket selling websites don't charge convenience fees as processing fees are paid to the payment processors by Sinemia. However, if payment processors don't charge processing fees for your tickets, you will not be charged for processing fees. In addition to that, we ask our members to prove that they are in fact the sole user of their Sinemia plan as stated in the terms they have agreed to. ID verification is required to prevent abuse and help us ensure you are the sole user of your membership. Your ticketing feature is currently turned off until we receive the necessary documents to start the ID verification process. Once you upload the wanted documents, the ticketing feature will be automatically turned on.
Have problem with application, customer service, terms and conditions, extra fees, and refund.
On Febuary 23, 2019 I went to see a movie and received and error said,"Check email". I checked email and there was no notification. I checked my sinemia account and it posted that government id is required to use the service. I emailed sinemia to ask for question and to resolve the problem.-Emailed due to no phone number given- I received no response from customer service. Four days later I emailed again and did not receive a response as a result I kept emailing them. Finally I got a response said,"Nonrefundable". At this point I just want my refund for the remaining months because Sinemia application is hard to use, customer service does not reply until I spam Sinemia, extra fees charged to my credit until I got a physical card, and frequently change of terms and conditions.
After a week later they somehow turned on ticketing feature. I started to go see a movie again. Then March 9, this government id requirement popped up again. So I could not use it when I went to see a movie. Again no email notification, I only found out as I was at the theater and about to see a movie. I do not agree with this government ID requirement because Sinemia did not require when I signed up. And it was not in my terms and conditions when I signed up. Sinemia posted and modified terms and conditions as they see fit. Also all these hidden fees was not in the terms and conditions. Sinemia is a scam, has unethical business practice, and pushes customers away because they use the service as it intended. I would not recommend Sinemia to my worst enemy.
I am seeking to refund of my remaining months because I am not using it as a result of government id requirement that I am not agreeing. Also if it is possible my physical purchased because I am not using it, just bought it within 2 or 3 weeks until this government id bs. Also my time and efforts, which is priceless. Sinemia you wasted too much of my time, even this report is wasting my time.
Hi. ID verification is required to prevent fraud and keep Sinemia sustainable and affordable. By verifying your ID, you help us ensure you are who you say you are and that you are the sole user of your Sinemia account. Also, once you upload the necessary documents, the ticketing feature will be automatically turned on. Also, since you disputed the plan charge, we are unable to provide further assistance. In order for us to take the necessary actions, we need you to send us either the letter of withdrawal or the conclusion letter. Thanks.
(The consumer indicated he/she DID NOT accept the response from the business.)
After so many emails and complaints Sinemia finally is writing a new response. I am not satisfying with Sinemia response because it does not answer or take action regarding my refund. Thank you.
Hi. Upon reviewing your account, we see that you requested a chargeback. In order for us to take the necessary actions, we need you to send us either the letter of withdrawal or the conclusion letter which provided by your bank. Thank you.
(The consumer indicated he/she ACCEPTED the response from the business.)
Sinemia is now requiring two forms of government issued ID in order to continue using this service. This was not in the original agreement.
I joined Sinemia December 7 2018. I paid $191.88 to them for two people to see three movies per month for a year. Today, March 10 2019, I went in to my Sinemia account and I got a notice that I will not be able to use the service anymore unless I upload to forms of government ID plus a picture of myself holding the ID. This seems very unnecessary. No other business requires this and it seems an invasion of privacy. As well as possible identity theft.
I would ask the resolution to quit asking for ID in order to use this service. Otherwise a partial refund for March 2019 to December 2019.
Hi. ID verification is required to prevent fraud and keep Sinemia sustainable and affordable. By verifying your ID, you help us ensure you are who you say you are and that you are the sole user of your Sinemia account. Also, once you upload the necessary documents, the ticketing feature will be automatically turned on.
(The consumer indicated he/she ACCEPTED the response from the business.)
Zero customer service and support; yet they charge you misuse fees with no warning.
I purchased a family plan membership on 2/15/19 as part of their Valentine's special. We used our first movie pass/ tickets Sunday 2/17/19 and I was notified on Monday of a misuse fee charge of $49.16 and being "locked" from my account until I pay my fees. I was charged the above mentioned fees due to not checking in at the movie theatre we attended on 2/17/18.
Since then, I have written numerous (6) emails to customer support with no reply (they send an auto reply stating the will contact you in 24hrs and never do). I even reached out on their social media app Twitter to see if I could get help. They immediately read my post and asked for me to send a DM to discuss the matter and I never heard anything more from them. But, fellow consumers stating they are dealing with the same problem!
In regard to my failure to "check in". It was my first time use and even though I utilized the App I was not prompted (I had to download Atom, and AMC to actually proceed with securing tickets and avoid all the extra fees they kept trying to charge me at that time)
Then when you try to read and or educate yourself on the "checking in process" it's only from other users I have learned about what I am to do. The company does not provide education on this step. Their FAQ- one question on having trouble checking in and their reply says "we are currently working on it" yet they will charge you a misuse fee with ZERO customer support. The terms and policy (which I read) speaks of the check in process as a part fees that can be accessed after "GROSS" misuse. I ask you, is My first time using the service deemed gross misuse, even after a month of trying to contact the company with no success? The option I was given when I purchased our family plan was to pre-pay for 1 year.
I feel trapped using this product due to the lack of customer service and the hundreds of complaints regarding check in problems and being accessed fees and locked accounts. At this time I am looking at paying $300 for a family of 4 for one movie due to their fees and HIDDEN fees (I.e to use you have to purchase a card-less feature (they don't even send cards out anymore so it should be free?!, processing fees, convenience fees, and mis use fees if appropriate). Only communication - NONE. They don't provide a phone number or fax. Only email with no follow up.
I have simply asked for them to forgive the misuse fee $49.16, as they didn't provide any education on checking in their steps for acquiring the tickets, in their FAQ, or policies. As a first time buyer/ user it's common curtesy and good business, however, it's also good business to actually respond to customers. I'm more upset at this time to have invested in a product that if I can't check in because as their sites says "we are working on it" I will be charged for their error with no way to communicate to them. You took my gift to my family and ruined it by being greedy and shady. By far the saddest part.
I know I'm not alone and this is a case of "buyer beware". Any help would be greatly appreciated.
Thank you
I have simply asked for them to waive the misuse fee $49.16 as they didn't provide any education on checking in their steps for acquiring the tickets, in their FAQ, or policies. As a first time buyer/ user it's common curtesy and good business, however, it's also good business to actually respond to customers. I'm more upset at this time to have invested in a product that if I can't check in because as their sites says "we are working on it" I will be charged for their error with no way to communicate to them. You took my gift to my family and ruined it by being greedy and shady. By far the saddest part.
Hi. As stated on the terms & conditions, you should check-iin each time you use Sinemia service to avoid these charges or account termination. Also, upon checking our system, we see that the misuse fee you were charged has been waived as a gesture of goodwill and your ticketing feature got re-enabled.
App is not working to purchase tickets and customer service has not been able to solve the issue.
Sinemia's App does not allow me to select a movie under the advance planning tab. The wheel spins and then stops. I tried logging out and checking for updates to no avail. Finally I tried to uninstall and reinstall the app and it warned me that I was limited to three devices. (I was still using the same device?). At this point, I reached out to Sinemia on twitter through direct messages. I am really frustrated that there is not a customer service number. This seems ridiculous. While on Twitter, I noticed this was a problem experienced my many. Sinemia responded that they were looking into the issue, but it's still not working. I bought a yearly subscription and I am not able to go see any movies.
I would like the app to be fixed and to be credited for lost time. I would also like Sinemia to get a customer service number and promptly solve issues in the future.
Hi. Our support team has reached you regarding your complaint and provided a solution by notifying our developers about the matter. Also, you may contact them if you need further assistance.
(The consumer indicated he/she DID NOT accept the response from the business.)
I am glad Sinemia decided to address the issue with my account. However, I still feel I should be credited for the entire month of movies I missed. Furthermore, my husband's account is still not working. Sinemia requires more existent customer service so issues *** be addressed more promptly.
Hi. Since you were not able to use your last month's movie days, your annual plan got extended for another month. In addition to that, our support reached you for providing further assistance. Thank you.
Sinimea cancelled my membership and claimed I violated their terms of service. They have not responded to my inquiry nor have they returned my funds.
In December 2018, I purchased a Premium membership from Sinemia. I enjoyed that membership until March of 2019. After driving to a theater to use my Sinemia membership, I tried to purchase tickets using the Sinemia app and was THEN told that my membership had been cancelled. No email was received. On ***, my account has this notice:
Upon reviewing your account, we regret to inform you that the system has detected examples of your membership use that violates the terms of service. As a result, your account has been terminated.
I was not given a specific explanation of what I specifically did to be terminated. I do not feel that my termination was correct.
I have asked for a refund per the notice from Sinemia. I have not received any word from them. After searching the internet I found that many other members of Sinemia were also terminated as I was without a specific explanation. I feel Sinemia has terminated me only because it is losing money from me and is not returning my money.
I would like a refund for the remainder of my membership to Sinemia as well as the $29.95 for a physical card for Sinemia.
Hi. The system terminates the accounts in case of a fraud detection automatically. You may refer to the message you see on your membership area for further information or visit *** for the terms of service. If you would like to apply for an adjusted refund, you may click on "Request usage history" on your membership area at
(The consumer indicated he/she DID NOT accept the response from the business.)
The "refund" Sinemia has offered me is $93.50. This is their reasoning for my refund:
Sinemia Plan Payment + 191.88 - 0.00 + 191.88
Fee Payment + 5.60 - 0.00 + 5.60
Fee Payment + 5.60 - 0.00 + 5.60
Ticket Purchase - 20.86 + 0.00 - 20.86
Ticket Purchase - 20.86 + 0.00 - 20.86
Ticket Purchase - 15.00 + 0.00 - 15.00
Ticket Purchase - 15.00 + 0.00 - 15.00
Ticket Purchase - 20.00 + 0.00 - 20.00
Ticket Purchase - 17.86 + 0.00 - 17.86
Total Payment: + 203.08
Total Expense: - 109.58
They fail to include the $29.95 I spent to purchase their debit card so I would not have to pay fees every time I purchased a ticket on the internet.
The entire point of Sinemia is to get movie tickets at a discount.
I purchased 12 months of Sinemia at $15.99 a month for 2 people 3 movies each a month. Total $191.88 which was charged to my credit card on November 24, 2019.
We were only able to use the membership 3 months before Sinemia terminated our membership for an unexplained reason. Doesn't that mean that we should receive the remaining 9 months ($143.91) as a refund? Yet in Sinemia's transaction history, they are charging me full price for the 6 movies I was able to watch with my membership.
Plus the $29.98 I was charged on December 27, 2018. I feel I should get back a portion of that as well since I was only able to use it a couple months.
Did I really do anything agains the terms to have my membership terminated OR is Sinemia out of money and they are trying to cut their losses by terminating mine and others memberships and charging us full price for the tickets we were able to get??
I want at the minimum $143.91 back from Sinemia for the unused portion of my membership. I should get back a lot more since I only say 6 movies instead of the 9 I actually have a membership for (3 movies a month for 3 months).
Hi. The system detects fraudulent actions automatically. You may click on "Request usage history" on your membership area at *** to apply for an adjusted refund or you may visit *** for further information
Sinemia froze suspended my account and is charging $27.06 for failure to check in at the movies on 12/21.
Sinemia was supposed so send a card in which I was to purchase the tickets in person. They never sent it. I had to pay extra for the online app. The app nor its website never fully describes the check in procedures or penalties. I have sent three e-mails trying to discuss the matter and they only respond with a bot which does not give responsive answers. Since I could not use my subscription I am out 10 movie tickets since I had the plan for 2 people for two movies a month.
I would like the suspension lifted without paying the misuse fee. I would also like to be credited for the ten movie tickets I would have used.
Hi. Upon reviewing your account, we see that you have been charged a misuse fee due to the missed check-in on 12.16.2018. As stated on the terms & conditions, you should always check-in each time you use Sinemia service. Otherwise, you may face these charged or your account may get terminated.Also, in case there are unused movie days in the Sinemia month, one of the remaining movie days will rollover to the next Sinemia month (provided that the plan is renewed). A Sinemia month can contain maximum 1 rolled over movie day at any given time. Sinemia may change and/or remove the rollover feature as well as rolled over movie days at any time at its discretion without prior notice. Therefore, you have 2 movie days +1 rolled over movie day on your current period. In addition to that, the misuse fee you were charged has been waived as a managerial exception and your ticketing feature got re-enabled.Thanks.
Sinemia cancelled my membership claiming "fraudulent activity" as the reason. There was NEVER any "fraudulent activity" committed.
Attempted to use the service to purchase a movie ticket on 03/09/2019 and a message pops up that there is a matter that requires my attention and I should go to the Sinemia website to inquire. It turns out that my Sinemia membership was cancelled due to "fraudulent activity" which is totally untrue. I love the service and have even praised them online. I even recommend it to friends and family. I have no idea how to be "fraudulent" with this service and don't care to know. Yes, I realize I'm not the only one with this problem which screams SCAM. I paid for a year of the service up front and they are offering an "adjusted refund" which includes subtracting the FULL amount the company "paid" for all the previous tickets I bought using the service. So at the end of the day the company pays for NOTHING and the consumer has paid the company for it's additional fees like the additional $1.80 per ticket purchase and a "misuse fee" when you don't "check in" while at the theater on Sinemia's app. And now the company has a picture of me and my drivers license as part of the company's "identification process" causing me to become vigilant of any possible I.D. or credit card fraud. It's a long con that the company is playing and they should not be in business.
Keep using the service for the remainder of the time left or issue a FULL refund.
Hi. The system terminates the accounts in case of a fraud detection automatically. You may refer to the message you see on your membership area for further information or visit *** for the terms of service. If you would like to apply for an adjusted refund, you may click on "Request usage history" on your membership area at
(The consumer indicated he/she DID NOT accept the response from the business.)
They have not shown any proof of so called fraudulent activity because there wasn't any.
Hi. The system detects fraudulent actions automatically. You may click on "Request usage history" on your membership area at *** to apply for an adjusted refund or you may visit *** for further information
(The consumer indicated he/she DID NOT accept the response from the business.)
It's been proven a criminal enterprise and I demand my FULL refund. There NEVER was any fraudulent activity and they cannot prove otherwise because there wasn't any.
Account was wrongfully terminated
Today, I went to use the Sinemia service to purchase a movie ticket, I have 2 left for this month cycle. It then tells me I have to pay at least a $0.90 'Convenience Fee' for purchasing this ticket from a ticket selling website, when I do not pay convenience fees for this theater. I click ok to the $0.90 charge and it then tells me I have to pay a 'Processing Fee' of $1.80 for this as well. I click ok and picked my credit card to use. The app then tells me I have an important message on my account. I log in online and it says my account has been terminated for fraudulent activity, when I have done nothing wrong. This message does not tell me what I have done wrong, but rather tells me possible reasons why accounts can be terminated including misusing the credit card for other reasons than intended (Which I have not done) and having multiple accounts on the same phone (Which I also have not done). You can check the credit card history as well as the IP address on my phone as proof I have not done either of these things.
I submitted a support ticket and I got back an automated response saying the account was terminated automatically and they cannot tell me what I have done wrong because they "do not have this information". That is not acceptable. I have done absolutely nothing wrong.
I would like my account reinstated. I have not done anything that violated the terms of service. I would like this or a full refund for the remaining months I have left on my year long subscription (started in December, 2018).
Hi. The system terminates the accounts in case of a fraud detection automatically. You may refer to the message you see on your membership area for further information or visit *** for the terms of service. If you would like to apply for an adjusted refund, you may click on "Request usage history" on your membership area at
(The consumer indicated he/she DID NOT accept the response from the business.)
This is the same automated response I received when I attempted to contact Sinemia on my own. This does not address my complaint on why I was terminated. There was no fraudulent activity conducted on my behalf but yet I was terminated. I want an exact instance of when I committed this so called fraudulent activity, because I did not do anything wrong. Again, I want my account reinstated or my subscription refunded completely. I have 9 months left on my contract that they cannot terminate because I have not violated terms of service in any way.
Hi. The system detects fraudulent actions automatically. You may click on "Request usage history" on your membership area at *** to apply for an adjusted refund or you may visit *** for further information
We recently had our service wrongfully terminated due to "violation of terms". Sinemia has not explained the violation or responded to our emails.
Problem Date: 3/9/2019
Purchase Date: ~6/2018
Service type: Premium Membership, 2 person
Payment type: upfront for 1 year
After ~9 months of use we were required to perform and identity verification on our account to prove that our account was not fraudulent. We performed all necessary steps and the identity confirmation was accepted. One week later our service was terminated due to "violation of terms" with no explanation of how we had violated them. Sinemia provides no customer service phone number, and has not replied to our contact request on their website.
The service we purchased should have allowed us to see 3 movies per month for a flat fee, which we paid upfront for a whole year. The refund they offered would repay the difference of the upfront payment and the cost of the movies we saw this year. At this point we doubt this is any refund at all and they are costing us 3 months of the prepaid service.
We would like to be paid out for the three months of service they are not providing. $15 per person per month for 2 people for the remaining 3 months. $90.
Hi. The system terminates the accounts in case of a fraud detection automatically. You may refer to the message you see on your membership area for further information or visit *** for the terms of service. If you would like to apply for an adjusted refund, you may click on "Request usage history" on your membership area at
(The consumer indicated he/she DID NOT accept the response from the business.)
The response we have received provides no new information and does not address the false accusation of fraudulent activity. It offers little to no refund when we should be entitled to the remainder of the service we paid for.
Hi. Terminations are handled by the system automatically. For further information, you may visit our terms page or you can check if you are eligible for an adjusted refund through your membership page.
The cancelled my movie subscription service that I paid upfront for, for the year without proper purpose.
I paid for this service up front which entitled me to 3 moves a month for 2 people. When I first activated the account I noticed that I had to pay Convience fees which I was ok with. However I wanted to pay for the card so I didn't have to pay those fees anymore. Although the card was 29.99 it was less expensive once the long run. I ordered my card and used it after it came in the mail. Before the card I used this service 3 times in between December and January. When I got the card I used the service once. This would make using the movie pass 4 times since activation. I tried going to the movies today and I the app prompt came up that I needed to log into the website to view my account. Upon doing so I realized that my account was canceled due to fraud. It listed some of the ways fraud could happen but I was confused I never violated the terms of usages. I always use the app as it directed me too, even when getting the physical card they asked me to send a picture of me and my ID to certify myself, which I did. Soon after I received an email saying that they were able to certify me and I was good to go. That was the last email I received. They never explained what I did or prove. I emailed them and they never respond nor do they have a phone number. The next step I took was to direct message them on twitter and I reidved a reply. I took a screen shot but they basically said my account was cancelled by the computer and they cannot tell why and can do nothing about it. So I paid 190 something dollars to get cancelled for no reason and I paid 30 for the card. How can they not tell me a legitimate reason for why my services was cancelled. I responded back to the direct message asking for more if information and I received nothing back.
I want me fully refund back plus the money I spent for the card or I want my account reinstated.
Hi. The system terminates the accounts in case of a fraud detection automatically. You may refer to the message you see on your membership area for further information or visit *** for the terms of service. If you would like to apply for an adjusted refund, you may click on "Request usage history" on your membership area at
(The consumer indicated he/she DID NOT accept the response from the business.)
They cannot cancel a subscription IN CASE of fraud. I asked them to supply me with a reason for the termination and they did not. Every account could be cancelled IN CASE of fraud and an IN CASE situation is not fraud. That is the same thing as saying IF you commit fraud, the IF is not a valid reason for termination. I wanted to know exactly what I did and they could not tell me why, they cannot cancel my plan based on no reason.
Hi. The system detects fraudulent actions automatically. You may click on "Request usage history" on your membership area at *** to apply for an adjusted refund or you may visit *** for further information
(The consumer indicated he/she DID NOT accept the response from the business.)
They keep saying that, I asked for proof of what I did. They cannot have a robot auto detect something that didn't happen. They cancelled my account and could not explain how I committed the fraud on my account when I did everything to follow the rules.
I have been told my membership was cancelled due to fraudulent activity.
This is absolutely untrue and I have no way of defending myself. I have read online that some people have had trouble checking-in, but I have never had an issue, and have always checked-in. I am the only one that uses my account, and I have never given my account to someone else to use.
I demand proof of what I did wrong, or at least have a chance to speak to someone.
I would like my membership restored.
Hi. The system terminates the accounts in case of a fraud detection automatically. You may refer to the message you see on your membership area for further information or visit www.sinemia.com/terms for the terms of service. If you would like to apply for an adjusted refund, you may click on "Request usage history" on your membership area at www.sinemia.com/member
(The consumer indicated he/she DID NOT accept the response from the business.)
This has been the standard response (word for word) from the company through text, chat and email. I vehemently deny that I have acted fraudulently and would like proof and a chance to defend myself. There has been a large number of people accused of fraud and I believe there are alternative motives for this action.
(The consumer indicated he/she DID NOT accept the response from the business.)
I was promised in an email that I would receive a refund. If have not yet receive the money.
Hi. The system detects fraudulent actions automatically. You may click on "Request usage history" on your membership area at www.sinemia.com/member to apply for an adjusted refund or you may visit www.sinemia.com/terms for further information
They terminated my membership for no reason, saying that I have misused the service. I have done nothing wrong
I purchased my membership around September 2018. I recently was given notice that they were canceling my membership for fraud. I have paid for a whole year of service. I have done absolutely nothing who f
Reinstate my membership that I paid for
Hi. The system terminates the accounts in case of a fraud detection automatically. You may refer to the message you see on your membership area for further information or visit *** for the terms of service. If you would like to apply for an adjusted refund, you may click on "Request usage history" on your membership area at
(The consumer indicated he/she DID NOT accept the response from the business.)
I never did anything fraudulent, and they refuse to tell me what I did that was fraudulent. They terminated my membership because I actually use it and they are losing money and cannot provide the service that they promise. This is a terrible company that has done this to thousands of customers. The refund they offer is ridiculous. They add up the full price of all the tickets you've used and subtract that from the annual membership cost, not the amount of months you paid for and have not received service for. A complete scam!
Hi. Terminations are handled by the system automatically. For further information, you may visit our terms page or you can check if you are eligible for an adjusted refund through your membership page.
(The consumer indicated he/she DID NOT accept the response from the business.)
Nothing fraudulent was done, and my account was terminated for no reason and no refund was given
Sinemia terminated my Annual membership in 4months without mentioning any reason and no refund
I han paid for Annual Sinemia Membership plan ($263.88) which starts from 21st October 2018. Sinemia is movie subscription service which allows to watch three movies for two a month.
On 2nd March I went to the movies and tried to pay with the Sinemia card, the app said there that my account was terminated.
Later I contacted the Sinemia Customer support, I was informed that my account was terminated due to violation of terms and conditions that they cannot disclose.
Reply from support "We see that your account's been terminated by the system automatically. Unfortunately, we cannot provide any further details as we do not have access to such information."
I would like to have a refund of $195 for the remaining 8months of my subscription charges, as the account is already terminated in 4months of usage (21Oct 2018 to 21 Feb 2019).
When asked about the refund Sinemia said they will calculate the total expenditure for them based on the cost of movie tickets that I have already purchased with Sinemia deducting the membership cost. This condition was neither mentioned during account creation or activation and totally unacceptable.
***
I havent violated any terms and conditions or done any fraud and hence I am not sure why the account was terminated. Since Sinemia cannot prove my fraud, I am entitled for a refund on my annual subscription deducting 4months of usage charges (21.99 x 4months) amounting to 195.88.
Thanks
Since my acccount was terminated in 4months of the membership usage, i would like have a refund of the remaining 8months of subscription charges. My account was terminated without giving me any reason or i havent done anything wrong. Subscription charge for a month is $21.99 Entitled refund for unused 8months : $175.92 (8 months x21.99)
Hi. The system terminates the accounts in case of a fraud detection automatically. You may refer to the message you see on your membership area for further information or visit www.sinemia.com/terms for the terms of service. If you would like to apply for an adjusted refund, you may click on "Request usage history" on your membership area at www.sinemia.com/member
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept this response.
1. I am not told why my account is terminated or categorized as a Fraud account, just giving me the link your terms and conditions page doesnt give me the reason why my account was terminated, I would also need proof of how my account was flagged as Fraud account.
2. If you cannot give me the above details, please refund me the prorated difference on the Annual Membership fee (8months of my Sinemia membership 21.99 *8).
3. How is there so many people on internet saying that the accounts are terminated all of a sudden? This is really bad way of making profit by cancelling annual memberships and giving no refund. ***
Thanks
Hi. The system detects fraudulent actions automatically. You may click on "Request usage history" on your membership area at www.sinemia.com/member to apply for an adjusted refund or you may visit www.sinemia.com/terms for further information
Sinemia cancelled my membership without explanation and when I try to reach customer support I receive no response.
On October 2nd, 2018 I paid $263.88 for one year of Sinemia premium membership for 2. Every time I tried to use Sinemia I had issues and their customer service many times never got back to me. Then, the started charging a $1.80 fee per person every time I used the card and this was never mentioned when I started my membership. And recently they cancelled my membership (which had already been paid in full for 1 year) without explanation and when I e-mailed support I never received a response. So I would like to be refunded for the full amount of $263.88 which I had originally paid since I never received a decent service and recently my membership was cancelled with over 7 months left.
I would like to be refunded for the full amount of $263.88 which I had originally paid since I never received a decent service and recently my membership was cancelled with over 7 months left.
Hi. The system terminates the accounts in case of a fraud detection automatically. You may refer to the message you see on your membership area for further information or visit *** for the terms of service. If you would like to apply for an adjusted refund, you may click on "Request usage history" on your membership area at
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept the response from Sinemia. They cancelled my membership stating fraud but they cannot prove if I have some something wrong because I didn't do anything wrong. I followed all the rules, paid a 1 year membership in full and used for less than 4 months so I want a refund of the unused part which is two thirds of what I paid which would be $173 usd. Sinemia is clearly performing some type of scam and cancelling the membership of multiple well intentioned honest users.
(The consumer indicated he/she DID NOT accept the response from the business.)
I have already requested usage history on Sinemia's membership area to apply for an adjusted refund but accordingly to Sinemia I am not eligible to any refunds even though I paid for a 1 year membership in advance and only used for less than 4 months. All these messages Sinemia is sending are canned messages. I want the refund of two thirds of what I paid since I still had more than 8 months of membership!
Hi. The system detects fraudulent actions automatically. You may click on "Request usage history" on your membership area at *** to apply for an adjusted refund or you may visit *** for further information
Service does not work, charge monthly fee when can't use the service
I get charged monthly $9.99 for 3 movies. Last time I went to the movie I was charged a fee for not checking into the movie which I know I did. Then I get email for proof of identification which I obeyed. Recently I drove to the theater to check into a movie with friends and the sinemia app will not work. I had to spend $11.00 to get into a movie which I have 4 free ones showing on my account. Then after I email sinemia I checked my bank account and now sinemia has charged me the $9.99 monthly fee that I can't use. I tried once again to use the sinemia app and had to pay for the movie once again. My 18 year old son also has sinemia and he couldn't get his app to work either then he checked his account and was charged $18.00 for some reason I made him cancel sinemia. Seems to me they enjoy taking your money but don't give you the service. I reached out to customer service 3 times got a generic email back but have not talked to a human.
I would like my $22.00 I have spent on movies because your app and customer service will not respond. Also my refund on the $9.99 I have been charged for a monthly fee that I also ***'t use.
Hi. Out of pocket purchases *** not be refunded by Sinemia. Also, our support team has reached you and provided a solution regarding your complaint. Thanks.
(The consumer indicated he/she DID NOT accept the response from the business.)
Sinemia states they would give me 30 days on my account. But 30 days does me no good if the app still does not work. I'm still getting response of only 1 active device. There solution was they would have someone look into it. It has not been resolved.
Hi. Sinemia's developing team have been informed regarding the mentioned issue and it has been resolved. You may book tickets via our service.
(The consumer indicated he/she DID NOT accept the response from the business.)
Worked for 2 movies just tried again and sinemia charged my bank account. But sinemia app says error after processing my fees. Give the customer what they pay for.