Sinemia

Wrongfully charged fee to continue using service
I was charged a $30 dollar fee in order to continue using the subscription I bought. The company requires you to check in at the movie. When I went to check in on their app the app would not work. I took a screen shot of it at the time and emailed the company . The next time I went to use the app it wouldn't let me use it unless I paid a $30 "misuse fee" since I did not check in. I wrote to the company to be reimbursed but was sent a generic response that I should have checked in. I even sent the the screen shot I took on my phone. I wrote to them again and have received no response.

The latest thing that has happened is that they increased the monthly fee and I had to accept in order to use the app. Once I accepted the higher monthly fee I tried to use the app and it would not let me select a movie to watch. This is the 2nd day in a row that it is not working. I wrote to sinemia online for support via email, twitter, and facebook and only received a response that they emailed me about trying to find a solution. I have read hundreds of comments from users that the app hasn't been working for a week now. This company needs to face some consequences.

My account was wrongfully terminated for "fraudulent behavior" when I have followed the terms and conditions in good faith.
I attempted to buy a ticket today on March 9th 2019 and received a message in the Sinemia app that says that my ticket purchase couldn't be completed due to an important message on the sinemia website. The message stated that the details regarding the termination couldn't be given but that I had in some way violated the terms and conditions. I have not in any way to my knowledge violated any of the terms and conditions and have not been given a way to look into why I am being accused of fraud. My account was terminated with no promise of a full refund.

I paid for a 12 month subscription and Sinemia has terminated my account without cause after 5 months.
On September 23, 2018, I paid $263.88 for a 12 month plan for 3 movies a month for 2 people. On March 09, 2019, 5 months into my 12 month plan, upon attempting to use the service I was directed to the following message on the Sinemia website:

"Dear Sinemia member,

This is an important notice that requires your attention.

Our top priority is to provide our members with the best movie-going experience possible in the most affordable way. In order to achieve this goal, it is very important for our members to comply with the membership rules and abide by the terms of service.

Sinemia has put several systems and measures in place in order to prevent fraud and keep Sinemia's membership sustainable and affordable.

Upon reviewing your account, we regret to inform you that the system has detected examples of your membership use that violates the terms of service. As a result, your account has been terminated. An account may be terminated, but not limited to, for the following reasons:

Unauthorized use of the Sinemia card/cardless outside of its intended purposes, resulting in fraudulent financial activity
The use of multiple Sinemia accounts in the same device resulting in financial abuse
Reasonable suspicion of fraud and/or abuse
Sharing one's Sinemia membership information to purchase tickets for other persons.
Manipulation of location data resulting in deceptive ticket purchases
You may review the usage terms of your account on our website if you would like to seek further information. Given the circumstances, please note that you will not be able to create further accounts with Sinemia.

Best regards,
Sinemia "

I have never attempted to use a Sinemia card for anything other than its intended purpose. I do not have multiple Sinemia accounts. I have never shared my account information and I have never manipulated my device location, nor would I know how to. Sinemia has made no attempt to provide proof or documentation of my alleged transgressions and they will not be able to because no transgressions occurred. I have never violated Sinemia's terms in any way.

It is suspicious that my account has been terminated almost immediately after seeing enough movies to make the 12 month plan cost efficient. I have also been receiving notifications from them lately asking for "tips" and have not given any.

Sinemia has not, nor have they ever responded to any of my attempts to contact Customer Service.

As you can see from this article on Business Insider, ***
This seems to be a very common and much publicized issue. I believe that similarly to their competitor Moviepass, Sinemia has run into financial issues and their solution to them is to simple refuse to honor the services their customers paid for.

I paid for 1 year of movie tickets for 2, and Sinmia has made it just about as painful and impossible through hurdles to buy tickets.
7/5/18-requested card was told it shipped, never received
9/8/18- again still no card
2/26/19- email I'm asked to verify ID and advance ticket shut off
2/27/19-Advance ticket shut off for not checking in

Again, I paid in full for 1 year of movie tickets for 2..."premium member"

Charged $31 Misuse Fee when my misuse wasnt a Misuse at all and it was my first time using app. Numerous attempts at contact met wtih automated reply
I signed up for Sinemia 15..99/Mo USD, 3 Movie Tickets for 2/month service. My first ever attempt at using the app, I incorrectly inputed the date of the movie as for Thursday March 7th instead of the accurate date of Friday (8:45) pm. Every movie you go to see, you must use their app to "check-in" to avoid someone buying tickets and selling them instead of using them. Well my movie was for Friday and on Thursday the App kept telling me to check in between 6:45 and 10:45. Well I began emailing them even BEFORE 6:45. I have proofs of all the emails, support tickets and twitter messages. At first I kept telling them that I had mistakenly put in the app that my movie was for Thursday when in fact it was for Friday, and their response every time was to copy and paste the "Missed-Check In" warning policy. I told them I cannot check in today because my movie is for tomorrow, a simple update of the date on their app would have allowed me to check in for the movie on Friday. I emailed them my ticket which was for friday, and told them that I have NOT MISSED THE CHECK IN because the check was occuring at the time I was emailing them, (started emailing around 6:45 and had up to 10:45). They could have simply told me to go check in anyway, or that I could cancel and create new or anything to actually help me resolve my concern but instead it was the same copy and pasted answer each time about the missed check in WHEN I HADNT MISSED THE CHECK IN becasue it was happening at THAT TIME. Mind you this was LITERALLY the first and ONLY time I have used the APP AT ALL, and they claim on the first mistake it's merely warning. Well I went to see the movie on friday and tried to "checkin" but it had expired the day before. I do not understand why they didnt want to help me clear up the issue. It was as if they WANTED ME to be charged the extra fee. I thought okay this is my first time using the app at all and maybe I will only get a warning but nope. The next day they disable my account, claim I misused their service via email and have charged me a fee of upwards of 31 dollars. I am unable to use my acocunt until that fee is cleared. This was my first time using the app, it was an earnest mistake, and it could havbev been cleared up easily with some communication. Instead the company choose to ignore my questions, to keep claiming I "MISSED my check in" when I was messaging them at the TIME and even BEFORE my actual CHECK IN OCCURED so how could I miss it when it hasnt happened yet or is happning currently? and then charge me 31 dollars for not checking in. And since that time, they are also charging an EXTRA 3.60 per movie day plus the 3 dollar convienience fee for 6.60/movie day and I have three movie days so thats an extra 19.80 USD they are charging a month in HIDDEN undisclosed fees when my entire subscriptipon is only for 15.99 (more in fees per month than my actual subscription). Also please keep in mind that my first (and ONLY USE) they did NOT charge me a processing fee and it is only after my "alleged misuse" that I am being charged this fee (I was NOT charged it for my first and only USE this Friday March 7th). Their policy covers missed check-ins but at the time, I had no missed my check-in, so their automated response (the only response I EVER received after messaging them, upwards of ten times). My movie was for Friday and I went to the movie but the app thought my movie was for thursday so I wasnt able to check in on thursday because my movie tickets were purchased for friday and not thursday. I had started messaging them before my check in even began (6:45 on thursday). Their policy covers attending the movie and not checking in, which I DID NOT DO since my movie was for Friday. They could have told me to go to the theater anyway, or check in anyway, or make a new advanced ticket for the proper date. But instead of helping me, they thought it better to just message me some generic response and charge me 31 USD.

I had an annual membership with Sinemia that I paid in full in November. However, I just found out that they cancelled it completely.
I had an annual membership with Sinemia that I paid in full in November. However, I just found out that they cancelled it completely even after I had paid for the entire annual membership price. This is the second time that they cancel my membership. Last time they reinstated it after I opened a complaint here. This company is a scam and they make money out of cancelling memberships and then having customers fight back for them, but in between, we miss one or two months because they are incredibly slow to respond to complaints. I think this company is a scam.

Wrongful Termination of Membership
I joined Sinemia Premium Membership 12 month plan, on July 28th 2018, paying $443.38 + $ 4.99 for cardless/online purchase of ticket. This plan will enable watch 2 movies per month with 3 other people, i.e a family plan.
Few days later I extended my membership for another year paying the amount of $203.88.

Initially everything was ok, there were no extra fees apart from what I paid already, Suddenly they started charging additional fee called 'processing fee'of about $2, which they blamed on financial 'Vendors" .
Then suddenly out of the blues on March 9th 2019, I saw a notification of terminated service in my account stating:

"Upon reviewing your account, we regret to inform you that the system has detected examples of your membership use that violates the terms of service. As a result, your account has been terminated. An account may be terminated, but not limited to, for the following reasons: Unauthorized use of the Sinemia card/cardless outside of its intended purposes, resulting in fraudulent financial activity The use of multiple Sinemia accounts in the same device resulting in financial abuse
Reasonable suspicion of fraud and/or abuse
Sharing one's Sinemia membership information to purchase tickets for other persons.
Manipulation of location data resulting in deceptive ticket purchases'

I have never abused my account or engage in fraudulent practices with Sinemia. And they have offered no explanation concerning what I have done just generic information as mentioned above.

Sinemia has wrongly canceled my annual prepaid membership without justification. Their customer service is nonexistent.
Purchased a full year membership for movies in December 2018. My membership was canceled in March 2019 without justification or warning. I was given a portal to request a refund which I doubt will be sent because their customer service does not exist. You can email but will not expect an answer. This company is a scam. They get your money but they don't. Deliver the services promised.

I purchased a 1 year subscription from Sinemia and Sinemia decided to terminate my account without cause, and they offered me incorrect prorated amoun
Hello,
I purchased a Sinemia movie subscription and paid upfront for a entire year. About a month ago I experienced a technical issue with the Sinemia app that caused me not to check in for a movie purchased through Sinemias app. I reported the issue immediately to Sinemia but I was charged a misuse fee for not checking in through the Sinemia app.I explained in a email several times to Sinemia that their app caused the issue. Sinemia ignored me for weeks with no response or acknowledgement. Finally Sinemia resolved the issue and removed the misuse fee but only after I filed several complaints through various consumer protection agencies. Sinemia literally caused a issue and inconvenienced me for weeks and then charged me a unwarranted fee and then ignored me without any communication but suddenly when I complained they removed the fee. I thought that Sinemia's terrible customer service and their unrelenting will to waste my time was over but next they make me go through a random verification process. I was obviously being targeted for speaking up and filing disputes. I complained to Sinemia and they assured me I wasn't being targeted and I would be left alone but I was wrong. I completed their "random I'd check" which was time consuming and unwarranted and degrading. I finally tell myself that surely Sinemia wouldn't dare continue wasting my time and giving me terrible customer service but again I was wrong. Finally Sinemia terminates my account without telling me not even a email and they say I violated their policy but no details are given on their website. I reached to Sinemia yet again via email and I got a generic repossessed that they couldn't undo the termination and their sorry I feel, their service is bad. What kind of response is that? Not even a acknowledgement of the issue or explanation and sorry unconvincing apology. Sinemia offered me a pro rated refund but that doesn't include now the months of wasted service of when I couldn't use the service because the fee they charged and now terminateion and they didn't offer a refund of the gift I bought from them that *** only be used for Sinemia. This is at best terrible terrible customer service from Sinemia but in reality they illegally and warranty wasted my tine, took my money, ignored me and terminated me.

I'm asking Sinemia apologize and acknowledgement the horrible treatment they provided to me and fully refund me for entire subscription and gift card and then reactivate my account as a courtesy and leave me alone.

I have email correspondence that proves my timeline of being target against Sinemia and how they made my life *** for complaining about a issue they caused.

I hope with this new complaint that Sinemia will finally do the right thing.

Account was wrongfully terminated and service wasn't fulfilled even though I paid an annual fee.
Paid for 1 year membership. Tried to book my ticket on March 9 and found out that my account was terminated without any reasons. This service is a scam and thousands of others have been effected as well:

https://***

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Purchased two 3-movie/month subscriptions and have been unable to use either for various reasons.
In September my husband purchased 2, 3-movie/month subscriptions with Sinemia - that was our first mistake. We immediately realized that there were so many fees on top of the already paid membership, but it was too late to cancel at that point. My husband was also charged with a 'misuse fee' of $12.51 that locked his account- I tried to contact the company several times and no one has answered me to give me the reason for this fee. On 3/8/19 he decided to pay it anyway (even though we did not misuse the service in any way) to see a movie. As I was trying to purchase my ticket at the same time on my own app, I was prompted to visit the Sinemia website to show 'verification' of my ID before I could purchase a ticket... when I went onto the website, my saved password information was not working... when I tried again it locked me out of the account. I also tried to get a 'password reset' to be sent to me - I tried that several times - and I did not receive anything. Now my account is locked for 24 hours and the movie starts in 20 minutes and I cannot use my service to purchase a ticket. I am very disappointed in this service and the customer service of this company. Now we have paid for the membership fee for the month, $2.80 in 'fees' because even the Facebook fee forgiveness feature was not working today, $12.51 in a 'misuse' fee and another $14.21 for a full price ticket (because my service was not working because of the website verification/password issue).

Sinemia never mentioned these fees when I signed up. As of today, they just terminated my service without providing any reason and no refund provided.
I signed up the service in Oct 2018 and started to use it in Nov 2018. They started to charge additional fees that was never disclose when I sign up the service. Today, they just terminated my service and didn't provide any reasons and refund.

My account terminated without any clear reason
Joined 12 months membership on 13 Aug 2018. My account has been terminated on or before 8th March 2019 without providing a clear reason.

Annual subscription cancelled for unidentified "fraud." Annual subscription was paid in full for the year in Oct. No explanation for cancellation.
In October I paid for an annual subscription entitling me to purchase tickets for 3 movies per month for 2 people. Subscription fee for the whole year paid up front. This weekend I was notified by company that I had been terminated for unspecified "fraud" by way of a generic notice sent to likely hundreds of subscribers. Asked the company via e-mail why account was cancelled. They responded that they "could not provide further details" because they "did not have access to that information." I saw 7 movies in 5 months, omitted no fraud whatsoever. I want my account reinstated, or a prorated refund of the remaining 7 months of my plan.

Wrongful account termination and no other option than to pay for additional inaccurate charges
My husband and I purchased the (3) Movie Days per Month for (2) Classic for 12 months for $263.88 on 10.14.2018 (online purchasing only - no physical card). As of this week, our account has been wrongfully terminated with no explanation.

Since the time of activation, we have used the service (10) times - which is not properly reflected in the Sinemia app (but is accurately recorded in the Fandango app we have used in tandem with Sinemia as each transaction has the randomly generated credit card number Sinemia provides).

These are the details of each transaction:
- 11.03.18, Hunter Killer, check-in successful, Fandango fee paid (no Sinemia fee)
- 11.24.18, Overlord, check-in successful, Fandango + Sinemia fees paid
- 12.15.18, Creed II, forgot check-in within half an hour window, immediately emailed Sinemia after the movie while at the theater with a picture of the ticket stub in front of the theater (movie not recorded on Sinemia app but have records on Fandango app with Sinemia credit card information), Fandango + Sinemia fees paid
- 12.22.18, Spider-Man: Into the Spider-Verse, accidentally hit Aquaman in the selection list for check-in but could not correct it, immediately emailed Sinemia to inform them of my mistake in the movie selection when checking in (movie not recorded on Sinemia app but have records on Fandango app with Sinemia credit card information), Fandango + Sinemia fees paid
- 12.29.18, Aquaman, check-in successful, Fandango + Sinemia fees paid
- 01.12.19, Bumblebee, check-in successful, Fandango + Sinemia fees paid
- 01.19.19, Glass, check-in successful, Fandango + Sinemia fees paid
- 01.26.19, Escape Room, check-in successful, Fandango + Sinemia fees paid
- 02.23.19, Fighting with My Family, check-in successful, Fandango + Sinemia fees paid
- 03.02.19, Alita: Battle Angel, check-in successful, Fandango + Sinemia fees paid

In addition to the above, I was asked for my ID verification which I submitted. It was approved on 03.06.19.

Email has been the only option to contact Sinemia and no responses have been received and no explanation provided with the specifics of the termination. Our account has been disabled and the only option provided via the Sinemia website is to ask for a refund of our membership less the fees and ticket purchases of all movies seen using Sinemia.

We do not believe we have violated any ToS to validate a termination of our account and/or to purchase all of the tickets + fees we have seen while using Sinemia.

Business changed initial contract terms and will not issue a refund.
On 12/21/18 I canceled my subscription plan with Sinemia due to their contract change from our initial agreement. They have introduced numerous new fees.

In January I tried to have my credit card reverse the remaining charges. Sinemia emailed me on 1/27/19 that my account was suspended and that I could be refunded that money. To date that hasn't happened.

Sinemia never mentioned these fees when I signed up. As of today, they just terminated my service without providing any reason and no refund provided.
I signed up the service in July 2018 and started to use it in August 2018. Starting Nov 2018, they start to charge additional fees that was never disclose when I sign up the service. Today, they just terminated my service and didn't provide any reasons and refund.

Sinema says I violated terms of my movie ticket subscription service and terminated by account without notice. They will not tell me why.
I prepaid Sinema for 12 months of movies for my family of 4. I got the premium screening package. I went to use the service on 3/7/19 and found out they unjustly terminated my account without notice. Their customer service refuses to tell me why other than the system did it. I clicked on a link to issue me a report and do a refund request on 3/7/19 but this has not happened as of end of day 3/9/19. I'm upset they suspended my account unfairly and without notice or due process.

Business failed to convey correct product usage, now account is frozen until "misuse fee" paid, no customer service response in three attempts.
I use the advance ticket purchase feature of this service which directs me to use their card code to purchase a ticket online through a 3rd party retailer. At the movie, I have been scanning the 3rd party retailer ticket received via text message without issue, until January 2019. According to emails I received following my recent movie visits on 1/2/19 and 2/23/19, my method as described above is now an incorrect practice and I should instead be scanning tickets using the Sinemia phone app a sudden change from the previous 4 months of use that was not adequately communicated by Sinemia beforehand. The email from Sinemia further cited me for misuse of their service, and have applied misuse fees to my account totaling $7.97. My account is now frozen until paid off.

Sinemia was never clear how to scan tickets at the movie theater. I was under the impression that a purchased ticket is a purchased ticket, regardless if it was the 3rd party retailer ticket that was scanned at the movie or Sinemia's app. I had been scanning the 3rd party ticket (purchased through my Sinemia account) as explained above since August 2018 without any indication from Sinemia of improper scanning, then all of a sudden in January 2019 I am slapped with misuse fees. There was no "update" email from Sinemia explaining new features or usage requirements. Furthermore, I have never received a Sinemia "ticket" on the phone app which I could scan at the theater. All I ever received was the 3rd party ticket. How could I misuse the application if it never worked in the first place.

After misuse fees were applied to my account, I attempted to contact customer service 3 times in the last 2 weeks (most recently 3/4/19) for explanation, assistance and resolution of this complaint; however, I have yet to receive a single response and there are no other mechanisms by which to contact Sinemia. This is unacceptable and is not the "service" I expect as a paying customer. Since the business has failed to reach out in a timely manner and is preventing me from using their service for which I have already paid (essentially holding my account hostage without further debate), I felt compelled to contact the Revdex.com for assistance with this complaint.

Awful company. I've emailed them various times for help to their customer service address and they are yet to respond. My wife had her account wrongfully terminated after prepaying for a year's worth of movies. Totally bogus company.