SKINYOUTH

Thank you for mediating this consumer complaint from our customer Case Number: [redacted] Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes.According to our records, customer ordered our products (the SkinYouth Face Serum and the SkinYouth Eye Cream) on a day trial basis back on 01/29/and paid the shipping and handling fees of $and $The trial expired on 02/12/and due to the fact that our customer did not contact us to cancel there trial they were subsequently charged for the original shipmets on 02/12/$for the face serum and $for the eye cream , and there autoship program took effect.The following month, on 03/13/customer was charged again for both products ($for the face serum and $for the eye cream )and more bottles shipped out to her.Customer had contacted our Customer Service on 03/13/and cancelled there subscriptionWe also gave customer 35% courtesy refunds on both the March charges which customer accepted.However we feel our customers concerns and do apologize for the inconvenience, thus we will be providing the remaining refund of $for the SkinYouth Face Serum and $for the SkinYouth Eye Cream for the charges made on 03/13/.We will also be providing full refunds for the charges on 02/12/2016, $for the SkinYouth Face Serum and $for the SkinYouth Eye Cream .Please relay this information to our customer and feel free to let us know should you have further questions.-- [redacted] *, Customer Service RepresentativeSkin Youth Questions? Please contact us: [redacted] Hours of Operation: hours a day, days a week{#HS:186985260-396340#}

To [redacted] : Thank you for mediating this consumer complaint from our customer Ms [redacted] , ID: [redacted] Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesPlease see the following check-out page for more information: https://skinyouthenhanced.com According to our records, Ms [redacted] ordered our products (the Skin Youth face serum) on a day trial basis back on 10/01/and paid the shipping and handling fees of $Her trial expired on 10/15/2015, and due to the fact she did not contact us to cancel her trial, she was subsequently charged on 10/15/$89.97, and her autoship program took effectMs [redacted] contacted our Customer Service on 10/16/and requested for her subscription to be cancelled and also wanted to return the trial product for a full refundWe immediately granted her request by cancelling her account and issuing a Return Merchandise Authorization (RMA) so she can return product and get refundedFurthermore, in order to deescalate the situation we refunded right away the charge of $on 10/16/without waiting for her to return the productWe feel for Ms [redacted] s concerns and do apologize for the inconvenience, however we are certain we already issued a full refund for the chargeHere is the refund confirmation: $Refunded-Trans ID: [redacted] Please relay this information to our customer, and feel free to let us know if you should have any further questionsSincerely, Skin Youth Skin Care Customer Service [email protected]

To [redacted] : 5pt;">Thank you for mediating this consumer complaint from our customer Ms [redacted] , ID: [redacted] Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesPlease see the following check-out page for more information: https://skinyouthenhanced.com According to our records, Ms [redacted] ordered our products (the Skin Youth face serum and the Skinyouth eye cream) on a day trial basis back on 09/07/and paid the shipping and handling fees of $and $Her trial expired on 09/21/2015, and due to the fact she did not contact us to cancel her trial, she was subsequently charged on 09/21/$for the face serum and $for the eye cream, and her autoship program took effectThe following month on 10/21/2015, she was charged again, $for the face serum and $for the eye cream and the products shipped outMs [redacted] finally called and cancelled her subscription for the face serum only, through our automated system on 10/26/2015, but did not cancel her account for the eye creamAnd for that reason, she was charged again on 11/20/for the eye cream, and an eye cream bottle shipped out to herCustomer contacted us on 11/23/with her bank representative to dispute the charges, after we explain the terms and conditions of the trial, we cancelled her account for the eye cream and gave her a refund of $for the November 20" charge without asking her to return the productWe feel for Ms [redacted] concerns and do apologize for the inconvenience, however we already issued a full refund for the latest chargeHere is the refund confirmation: $RefundedTrans ID: [redacted] dated 1/23/Please relay this information to our customer, and feel free to let us know if you should have any further questionsSincerely, Skin Youth Skin Care

Thank you so much for your help with this complaintAs of today, I have received full refund from this companySincerely [redacted] ***

Thank you for mediating this consumer complaint from our customer Case Number: [redacted] Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes.According to our records, customer ordered our products (the SkinYouth Face Serum and the SkinYouth Eye Cream) on a day trial basis back on 01/29/and paid the shipping and handling fees of $and $The trial expired on 02/12/and due to the fact that our customer did not contact us to cancel there trial they were subsequently charged for the original shipmets on 02/12/$for the face serum and $for the eye cream , and there autoship program took effect.The following month, on 03/13/customer was charged again for both products ($for the face serum and $for the eye cream )and more bottles shipped out to her.Customer had contacted our Customer Service on 03/13/and cancelled there subscriptionWe also gave customer 35% courtesy refunds on both the March charges which customer accepted.However we feel our customers concerns and do apologize for the inconvenience, thus we will be providing the remaining refund of $for the SkinYouth Face Serum and $for the SkinYouth Eye Cream for the charges made on 03/13/.We will also be providing full refunds for the charges on 02/12/2016, $for the SkinYouth Face Serum and $for the SkinYouth Eye Cream .Please relay this information to our customer and feel free to let us know should you have further questions.-- [redacted] *, Customer Service RepresentativeSkin Youth Questions? Please contact us: [redacted] Hours of Operation: hours a day, days a week.{#HS:186985260-396340#}

Skin Youth LLC PO Box 25380, Santa Ana CA Toll Free Customer Care: (800) 734-Email: [email protected] Revdex.com Viewridge Ave #To [redacted] : Thank you for mediating this consumer complaint from our customer Mr [redacted] , ID: [redacted] Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesPlease see the following check-out page for more information: https://skinyouthenhanced.com According to our records, Mr [redacted] ordered our products (the Skinyouth face serum and the Skinyouth eye cream) on a day trial basis back on 09/16/and paid the shipping and handling fees of $and $His trial expired on 09/30/2015, and due to the fact he did not contact us to cancel his trial, he was subsequently charged on 09/30/$for the face serum and $for the eye cream, and his autoship program took effectThe following month he was charged again for the amounts of $and $and more products shipped out to himMr [redacted] contacted our Customer Service on 11/05/and cancelled his subscriptionWe also gave him a 50% courtesy refunds on the October charges which he acceptedMr [redacted] also proceeded to dispute the September chargesWe provide all of the information as clearly stated within our website and would be more than happy to address any miscommunication that there may have been regarding the offer through our customer serviceIt's an unfortunate situation that Mr [redacted] did not contact us earlier regarding the charges as we would have offered a resolution in order to rectify the accountMr [redacted] 's account has been flagged as a chargeback for the disputed chargesUnfortunately, the chargeback processor and credit card companies will determine the legitimacy of the claim and be able provide any refunds as necessaryPlease relay this message to our customer, and feel free to let us know if you should have any questionsSincerely, Skin Youth Skin Care Customer Service

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved To whom It may concern The business that you filed a complaint to on my behalf has rectified the situationThank you very much for your assistance in this matterThank God you exist to handle deceitful business practices and scammers!! Sincerely, [redacted]

To [redacted] : Thank you for mediating this consumer complaint from our customer Ms [redacted] , ID: [redacted] Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesPlease see the following check-out page for more information: https://skinyouthenhanced.comAccording to our records, Ms [redacted] ordered our products (the SkinYouth face serum and the SkinYouth eye cream) on a day trial basis back on 10/26/and paid the shipping and handling fees of $and $Her trial expired on 11/09/2015, and due to the fact she did not contact us to cancel her trial, she was subsequently charged on 11/09/$for the face serum and $for the eye cream, and her autoship program took effect.Ms [redacted] contacted our Customer Service on 11/16/and requested for her subscription to be cancelledWe immediately granted her request by cancelling her account and per her request we emailed her a copy of the terms and conditions she agreed to when placing the original trial order.We feel for Ms [redacted] concerns and do apologize for the inconvenience, thus will be providing full refunds for the charges of $and $Refunds should reflect on customer’s account within to business days.Please relay this information to our customer, and feel free to let us know if you should have any further questions.-- [redacted] S, Customer Service RepresentativeSkin Youth EnhancedQuestions? Please contact us: 1-800-734-Hours of Operation: hours a day, days a week

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

To [redacted] :Thank you for mediating this consumer complaint from our customer Case Number: [redacted] Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, they are given the terms and conditions explaining that if they don’t cancel their trial within days of the order, they will be charged for the full amount of the product and also will be put on a monthly subscription to receive product every month until they cancel.According to our records, customer ordered our products (the SkinYouth skin and the SkinYouth Eye,the Vitamin C Serum ) on 12/18/2015.The SkinYouth Skin and SkinYouth Eye were on a day trial basis ,however the customer was given additional days which started back on 12/18/when the shipping and handling fees of $and $were paid The trials expired on 01/11/and due to the fact that the customer didn’t cancel customer was charged $for the SkinYouth Skin and the autoship program took effect We also attempted to charge $for the SkinYouth Eye ,however the card was declined which stopped the auto ship for the SkinYouth EyePer the autoship program the customer was then charged $on 02/11/for the SkinYouth Skin and was shipped out a fresh new bottle and then again the following month on 03/11/.Additional to the trial orders the customer had also added the Vitamin C Serum to the order and was charged $on 12/18/.The customer had contacted our Customer Service on 12/18/requesting her order for the Vitamin C Serum to be cancelled,unfortunately we were unable to stop the transaction due to the high volume of orders However to accommodate the customer we had issued a Return Merchandise Authorization (RMA) for the customer to receive a full refund which the customer accepted however we have yet to receiveAdditional to the RMA we had also given the customer a day extension on each of her trial orders for the inconvenience which the customer had accepted.We feel for our customer's concerns and do apologize for the inconvenience, thus will be providing the refunds of $for the charge on 01/11/for the SkinYouth Skin,$for the charge on 02/11/for the SkinYouth Skin, $for the charge on 03/11/for the SkinYouth Skin ,and $for Vitamin C Serum which was charged 12/18/.Please relay this information to our customer, and feel free to let us know if you should have any further questions.-- [redacted] , Email Support Team Skinyouth Skin EnhancedPhone Support: (800) 734-5933Hours of Operation: hours a day, days a week

To [redacted] : Thank you for mediating this consumer complaint from our customer Ms [redacted] ***, ID: [redacted] Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesPlease see the following check-out page for more information: https://skinyouthenhanced.comAccording to our records, Ms [redacted] ordered our products (the SkinYouth face serum) on a day trial basis back on 09/30/and paid the shipping and handling fees of $Her trial expired on 10/14/2015, and due to the fact she did not contact us to cancel her trial, she was subsequently charged on 10/14/$for the face serum, and her autoship program took effect.Ms [redacted] contacted our Customer Service on 11/12/and requested for her subscription to be cancelledWe immediately granted her request by cancelling her account.We feel for Ms [redacted] concerns and do apologize for the inconvenience, thus will be providing a full refund of $Refund should reflect on her account within to business days.Please relay this information to our customer, and feel free to let us know if you should have any further questions.Sincerely, Skin Youth Skin CareCustomer [email protected]

Revdex.com:I will accept this matter as closed because I DID receive my refund of $38.71.However, my complaint is that they MISREPRESENT themselves in their adThere is no record of how much the product costs and that you are enrolled in a monthly club!! That is my complaint, plus I wanted my money back!! Also their attached account of what & how it happened is falseI only made ONE CALLOn that call, they told me what I had agreed to and I told them I wanted no partTo get me off the club and to refund my moneyI complained that their ad misrepresented the nature of their whole dealI argued that nowhere in that ad was monthly club advertised as part of the free trialThey asked if I had read the terms and conditions( I hadn't.) I should NOT have to read terms and conditions if they are "up front" about what they are advertising! If you want to follow up, ask to hear the recording of the two calls they "CLAIM" I madeI only made one call and I think you will find my words of complaint that THAT is when I found out I was enrolled in a monthly clubTheir ad looks similar to the one attached, but the small print advising how much it costs, and that you are agreeing to a monthly club.....is ABSENT! I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

To Leah Washington: Thank you for mediating this consumer complaint from our customer, ID: [redacted] Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesPlease see the following check-out page for more information: [redacted] Our records show that we previously responded to this complaint and we explained that customer didn’t cancel her subscription until 11/28/after she had gotten charged for the months of October and NovemberEven though the October charges were disputed, and normally we don’t refund disputed charges, we are going to make a onetime exception and also issue full refunds for the October charges for the amounts of 85.97$ and 89.97$.Refunds should reflect on customer’s account within to business days.Please relay this information to our customer, and feel free to let us know if you should have any further questions.-- [redacted] *, Customer Service RepresentativeSkin Youth EnhancedQuestions? Please contact us: [redacted] Hours of Operation: hours a day, days a week.{#HS:173203261-368946#}

Thank you for mediating this consumer complaint from our customer, ID: [redacted] Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesPlease see the following check-out page for more information: [redacted] According to our records, customer ordered our products (the SkinYouth face serum and the SkinYouth eye cream) on a day trial basis back on 10/11/and paid the shipping and handling fees of $and $Her trial expired on 10/25/2015, and due to the fact she did not contact us to cancel her trial, she was subsequently charged on 10/25/$for the face serum and $for the eye cream, and her autoship program took effectThe following month, on 11/24/she was charged again for both products and more bottles shipped out to her.Customer finally contacted our Customer Service on 11/28/and requested for her subscription to be cancelled and also asked for all charges to be refundedWe immediately cancelled her account and told her that charges are valid per the terms and conditionsCustomer proceeded to dispute the October charges with her credit card company.We feel for our customer’s concerns and do apologize for the inconvenience, however the October charges have been flagged as a chargeback for the disputed chargesUnfortunately, the chargeback processor and credit card companies will determine the legitimacy of the claim and be able provide any refunds as necessaryHowever for the November charges we will be providing full refunds of $and $Refunds should reflect on customer’s account within to business days.Please relay this information to our customer, and feel free to let us know if you should have any further questions.-- [redacted] *, Customer Service RepresentativeSkin Youth EnhancedQuestions? Please contact us: [redacted] Hours of Operation: hours a day, days a week

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. Thank you for your assistance. Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below This complaint can't be satisfied for me because they would not refund my money Why they say they will refund my money when I return the products makes no sense It would cost me money to ship back product that has been opened and used, you can't resell itIf they were a reputable company, they would refund my money without asking the product be returned This place just deceives people I just want this complaint posted so other consumers can look up this company and see the complaints, maybe it will keep some women from being deceived I will not waste any more of my time on a company that scams people Regards, [redacted]

To [redacted] : Thank you for mediating this consumer complaint from our customer, ID: [redacted] Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesPlease see the following check-out page for more information: https://skinyouthenhanced.comAccording to our records, our customer ordered our products (the SkinYouth face serum and the SkinYouth eye cream) on a day trial basis back on 11/13/and paid the shipping and handling fees of $and $Her trial expired on 11/27/2015, and due to the fact she did not contact us to cancel her trial, she was subsequently charged on 11/27/$for the face serum and $for the eye cream, and her autoship program took effectShe was charged again on 12/27/and more products shipped out to her.Customer contacted our Customer Service on 12/31/and requested for her subscription to be cancelled, which we didCustomer proceeded to dispute all charges with her bank.We feel for our customer’s concerns and do apologize for the inconvenience, however her account has been flagged as a chargeback for the disputed chargesUnfortunately, the chargeback processor and credit card companies will determine the legitimacy of the claim and be able provide any refunds as necessary.Please relay this information to our customer, and feel free to let us know if you should have any further questions.-- [redacted] *** [redacted] [redacted] ***

Thank you for mediating this consumer complaint from our customer, Case Number: [redacted] .Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyUnfortunately we do not have enough information within the complaint to locate the customer Please make sure the customers information matches the order to be able to resolve this complaint

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Dear Sirs, Thank you for contacting the company in question They have sent me an e-mail saying they are dropping the charge they claim I owe Hopefully this has cleared this up Once again, thank you for your help, Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowThis complaint can't be satisfied for me because they would not refund my money Why they say they will refund my money when I return the products makes no sense It would cost me money to ship back product that has been opened and used, you can't resell itIf they were a reputable company, they would refund my money without asking the product be returned This place just deceives people I just want this complaint posted so other consumers can look up this company and see the complaints, maybe it will keep some women from being deceived I will not waste any more of my time on a company that scams people Regards, [redacted]