SKINYOUTH

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint
resolved
Thank you for cancelling the shipments of your products. I do request that I be given an address to ship products back to you. I do further more request a complete refund of all collections made by you on my debit card in the amount of $184.91.Thank you,*** ***
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I have already received the refunds noted in the company's response. This completes the refund I requested. Thank you for your assistance in this matter
Regards,
*** ***

Greetings, Just to clarify, the newest message I received incorrectly named the company I filed the complaint about. It is not Eyeintensive, but Skin Youth, also called Skin Youth Enhanced. Thank you. Sincerely, *** * ***

Skin Youth LLCPO Box 25380, Santa Ana CA 92799Toll Free Customer Care: (800) 734-5933Email: [email protected] Ave #200To *** ***:Thank you for mediating this consumer complaint from our customer Mr* ***, ID: ***Our company strives to
make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesPlease see the following check-out page for more information: https://skinyouthenhanced.comAccording to our records, Mr* *** ordered our products (the Skinyouth face serum and the Skinyouth eye cream) on a day trial basis back on 09/16/and paid the shipping and handling fees of $and $His trial expired on 09/30/2015, and due to the fact he did not contact us to cancel his trial, he was subsequently charged on 09/30/$for the face serum and $for the eye cream, and his autoship program took effectThe following month he was charged again for the amounts of $and $and more products shipped out to him.Mr* *** contacted our Customer Service on 11/05/and cancelled his subscriptionWe also gave him a 50% courtesy refunds on the October charges which he acceptedMr* *** also proceeded to dispute the September chargesWe provide all of the information as clearly stated within our website and would be more than happy to address any miscommunication that there may have been regarding the offer through our customer serviceIt's an unfortunate situation that Mr* *** did not contact us earlier regarding the charges as we would have offered a resolution in order to rectify the account.Mr* ***'s account has been flagged as a chargeback for the disputed chargesUnfortunately, the chargeback processor and credit card companies will determine the legitimacy of the claim and be able provide any refunds as necessaryPlease relay this message to our customer, and feel free to let us know if you should have any questions.Sincerely, Skin Youth Skin Care Customer Service

To *** ***: Thank you for mediating this consumer complaint from our customer, ID: ***Our company strives to make sure that our customers are 100% satisfied, so we take consumer
complaints very seriouslyBefore customers commit to our day free trial, our customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesPlease see the following check-out page for more information: ***According to our records, customer ordered our products (the SkinYouth face serum and the SkinYouth eye cream) on a day trial basis back on 02/02/and paid the shipping and handling fees of $and $Her trial expired on 02/16/2016, and due to the fact she did not contact us to cancel her trial, she was subsequently charged on 02/02/$for the face serum and $for the eye cream, and her autoship program took effect.Customer contacted our Customer Service on 02/16/and requested for her subscription to be cancelled and asked to be refundedShe agreed to a 70% refund for the skin cream for the amount of $Customer did not get a refund for the eye cream.We feel for our customer’s concerns and do apologize for the inconvenience, thus will be providing a full refund for the eye cream for the amount of $and a refund for the remainder of the skin cream charge for the amount of $Refunds should reflect on customer’s account within to business days.Please relay this information to our customer, and feel free to let us know if you should have any further questions.--*** *, Customer Service RepresentativeSkin Youth EnhancedQuestions? Please contact us: *** Hours of Operation: hours a day, days a week{#HS:174349637-371612#}

To *** ***:Thank you for mediating this consumer complaint from our customer Ms*** ***, ID: ***.***Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers
have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesPlease see the following check-out page for more information: https://skinyouthenhanced.comAccording to our records, Ms*** ordered our products (the Skin Youth face serum and the Skinyouth eye cream) on a day trial basis back on 09/19/and paid the shipping and handling fees of $and $Her trial expired on 10/03/2015, and due to the fact she did not contact us to cancel her trial, she was subsequently charged on 10/03/$for the face serum and $for the eye cream, and her autoship program took effect.Ms*** contacted our Customer Service on 10/08/and requested for her subscription to be cancelled and also wanted to return the trial products for full refundsWe immediately granted her request by cancelling her account and issuing a Return Merchandise Authorization (RMA) so she can return products and get refundedFurthermore, in order to deescalate the situation we refunded right away both charges of $and $on 10/08/2015.We feel for Ms*** concerns and do apologize for the inconvenience, however we are certain we already issued full refunds for the chargesHere are the refund confirmations: $Refunded-Trans ID: *** and $Refunded-Trans ID: ***.Please relay this information to our customer, and feel free to let us know if you should have any further questions.Sincerely,Skin Youth Skin Care Customer Service support(3)skinyouthenhanced.com

To *** *** :
34, 34)">Thank you for mediating this consumer complaint from our customer Case Number: ***Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, they are given the terms and conditions explaining that if they don’t cancel their trial within days of the order, they will be charged for the full amount of the product and also will be put on a monthly subscription to receive product every month until they cancel.According to our records, customer ordered our products (the SkinYouth skin and the SkinYouth Eye,the Vitamin C Serum ) on 12/18/2015.The SkinYouth Skin and SkinYouth Eye were on a day trial basis ,however the customer was given additional days which started back on 12/18/when the shipping and handling fees of $and $were paid The trials expired on 01/11/and due to the fact that the customer didn’t cancel customer was charged $for the SkinYouth Skin and the autoship program took effect We also attempted to charge $for the SkinYouth Eye ,however the card was declined which stopped the auto ship for the SkinYouth EyePer the autoship program the customer was then charged $on 02/11/for the SkinYouth Skin and was shipped out a fresh new bottle and then again the following month on 03/11/.Additional to the trial orders the customer had also added the Vitamin C Serum to the order and was charged $on 12/18/.The customer had contacted our Customer Service on 12/18/2016 requesting her order for the Vitamin C Serum to be cancelled,unfortunately we were unable to stop the transaction due to the high volume of orders However to accommodate the customer we had issued a Return Merchandise Authorization (RMA) for the customer to receive a full refund which the customer accepted however we have yet to receiveAdditional to the RMA we had also given the customer a day extension on each of her trial orders for the inconvenience which the customer had accepted.We feel for our customer's concerns and do apologize for the inconvenience, thus will be providing the refunds of $for the charge on 01/11/for the SkinYouth Skin,$for the charge on 02/11/for the SkinYouth Skin, $for the charge on 03/11/for the SkinYouth Skin ,and $for Vitamin C Serum which was charged 12/18/2016 .Please relay this information to our customer, and feel free to let us know if you should have any further questions.--*** *** , Email Support Team Skinyouth Skin EnhancedPhone Support: (800) 734-5933Hours of Operation: hours a day, days a week

Skin Youth LLC
" background-">PO Box 25380, Santa Ana CA Toll Free Customer Care: (800) 734-Email: [email protected]
Revdex.com
Viewridge Ave #San Diego, CA 92123-To *** ***:
Thank you for mediating this consumer complaint from our customer Ms***, ID: ***.***
Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesPlease see the following check-out page for more information: https://skinyouthenhanced.com
According to our records, Ms*** ordered our products (the Skin Youth face serum and the Skinyouth eye cream) on a day trial basis back on 10/14/and paid the shipping and handling fees of $and $Her trial expired on 10/28/2015, and due to the fact she did not contact us to cancel her trial, she was subsequently charged on 10/28/$for the face serum and $for the eye cream, and her autoship program took effectMs*** contacted our Customer Service on 10/30/and requested for her subscription to be cancelled and asked for full refundsWe immediately cancelled her subscription and offered a 75% courtesy refund of $and $which she acceptedWe feel for Ms*** concerns and do apologize for the inconvenience, thus will be providing refunds for the remaining 25% for the amounts of $and $Refunds should reflect on her account within to business daysPlease relay this information to our customer, and feel free to let us know if you should have any further questionsSincerely,
Skin Youth Skin Care
Customer Service
[email protected]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

Thank you for mediating this consumer complaint from our customer, ID: ***Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to affirm and acknowledge the
terms & conditions for our autoship program by marking the T&C check-boxesPlease see the following check-out page for more information: ***According to our records, customer ordered our products (the SkinYouth face serum and the SkinYouth eye cream) on a day trial basis back on 10/25/and paid the shipping and handling fees of $and $Her trial expired on 11/08/2015, and due to the fact she did not contact us to cancel her trial, she was subsequently charged on 11/08/$for the face serum and $for the eye cream, and her autoship program took effect.Customer contacted our Customer Service on 11/08/and cancelled her subscription, but unfortunately she did so after her trial expired and she was already chargedWe feel for our customer’s concerns and do apologize for the inconvenience, thus will be issuing full refunds for both charges in the amount of $and $Refunds should reflect on customer’s account within to business days.Please relay this information to our customer, and feel free to let us know if you should have any further questions.*** *, Customer Service Representative

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolvedI have received notification from my bank that the refund has occurred Thank you
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

"">To *** ***: Thank you for mediating this consumer complaint from our customer Ms*** ***, ID: ***Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesPlease see the following check-out page for more information: https://skinyouthenhanced.comAccording to our records, Ms*** ordered our products (the SkinYouth face serum) on a day trial basis back on 11/04/and paid the shipping and handling fees of $Customer called our automated system on 11/16/2015, cancelled her trial and opted to keep the trial product for a one-time charge of $38.71.Ms*** contacted our Customer Service that same day on 11/16/and requested to get the charge fully refundedWe explained to her that she was charged that amount because she opted to keep the product and also we gave her a Return Authorization number so she can return the product and get charge fully refundedThe trial product was returned on 11/23/and we refunded her the full amount of $38.71We feel for Ms*** concerns and do apologize for the inconvenience, however we are certain we already issued a full refund for the chargeHere is the refund confirmation: $Refunded-Trans ID: ***-Dated 11/23/2015Please relay this information to our customer, and feel free to let us know if you should have any further questions.Sincerely, Skin Youth Skin CareCustomer [email protected]*** S, Customer Service RepresentativeSkin Youth EnhancedQuestions? Please contact us: 1-800-734-5933 Hours of Operation: hours a day, days a week

On 10/8/I ordered a "trial order" (their description) of Skin Youth Cream and a Trial order of Skin Youth Deluxe Eye Cream and was charged shipping for these trial orders of $& $respectively I noticed on 10/I had pending charges of $for the Skin Youth Cream and $for the Deluxe Eye Cream for these items I called them that day and was told I had to call within days....a day trial was promised but I did not receive the item until 10/ I insisted I was calling with the days and that I was disputing the charges with my bank and was told they would cancel the order Today one of the charges has gone through and the other is still in pending with my bank Whether I get this resolved or not, these people need to be investigated for fraudulent practices and as a total scam There is nothing on the site that makes it readily knowable that these tiny sample products they are sending are, in fact, their regular product and that if you don't cancel they will bill you full price not for another product, but for the one they have already sent you that supposedly are a trial The only way you can return the product is if you have not opened it, which makes it impossible to "try" at allIf you do not like it and want to cancel, they do not make their terms clear and do not follow their bogus trial period rules Something needs to be done about these people
https://skinyouthenhanced.com/live/
http://skincareanti-aging.com/juvalift-deluxe-eye-serum-review-regenerate-youthf...⇄

To *** ***: Thank you for mediating this consumer complaint from our customer Ms*** ***, ID: ***Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our
customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesPlease see the following check-out page for more information: https://skinyouthenhanced.comAccording to our records, Ms*** ordered our products (the SkinYouth face serum) on a day trial basis back on 11/04/and paid the shipping and handling fees of $Customer called our automated system on 11/16/2015, cancelled her trial and opted to keep the trial product for a one-time charge of $38.71.Ms*** contacted our Customer Service that same day on 11/16/and requested to get the charge fully refundedWe explained to her that she was charged that amount because she opted to keep the product and also we gave her a Return Authorization number so she can return the product and get charge fully refundedThe trial product was returned on 11/23/and we refunded her the full amount of $38.71We feel for Ms*** concerns and do apologize for the inconvenience, however we are certain we already issued a full refund for the chargeHere is the refund confirmation: $Refunded-Trans ID: ***-Dated 11/23/2015Please relay this information to our customer, and feel free to let us know if you should have any further questions.Sincerely, Skin Youth Skin CareCustomer [email protected]*** S, Customer Service RepresentativeSkin Youth EnhancedQuestions? Please contact us: 1-800-734-5933 Hours of Operation: hours a day, days a week

To *** ***:Thank you for mediating this consumer complaint from our customer Ms*** ***, ID: ***Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers
have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesPlease see the following check-out page for more information: https://skinyouthenhanced.comAccording to our records, Ms*** ordered our products (the Skin Youth face serum and the Skin Youth eye cream) on a day trial basis back on 09/27/and paid the shipping and handling fees of $and $Her trial expired on 10/11/2015, and due to the fact she did not contact us to cancel her trial, she was subsequently charged on 10/11/$for the face serum and $for the eye cream, and her autoship program took effectShe also ordered the Skin Youth Vitamin C on a straight sale basis on 09/27/and paid a one-time charge of $34.97.Ms*** contacted our Customer Service on 10/12/and requested for her subscription to be cancelled and wanted full refundsWe granted her request by cancelling her account and issuing full refunds on all charges after she threatened to complain with the Revdex.comFurthermore, in order to deescalate the situation we even refunded the straight sale charge of $without asking her to return the product.We feel for Ms*** concerns and do apologize for the inconvenience, however we are certain we already issued full refunds for the chargesHere are the refund confirmations: $Refunded-Trans ID: ***, $Refunded-Trans ID: *** and $Trans ID: *** all dated 10/12/2015Please relay this information to our customer, and feel free to let us know if you should have any further questions.Sincerely, Skin Youth Skin Care Customer Service

I have had a severe allergic / toxic reaction to your productI used it the evening I received it 8/through Thursday til 9/Starting Tuesday evening, 9/1, my right ear was swollen and itchyI thought it was a bug biteWednesday both ears were inflamed, red and itchyThursday the irritation was moving down my neck and my lymph nodes were enlargedFriday I went to see my acupuncturist and my doctorNobody knew what was happeningI saw my doctor Saturday and again on Sunday and MondayThe only thing different I have done was to use the eye and skin 8cream
Finally on Monday, 9/7, I started using steroids which I have never taken beforeTuesday, 9/8, I went to my chiropractor who practices kineseology (muscle testing) and I brought the product in with meIt tested toxic and allergic to my system
I bought the sample on 8/for $for both products, but was charged $& $I received the product 8/and on 9/my credit card was charged $& $I called to complain about how toxic the product was and asked for a full reimbursement (not including the medical expenses that were over $300)Only $When I called they said that after days of the sample purchase they charge the credit card the full priceMy card was charged less than daysI had to call again to ask for the full reimbursement
Sincerely,
Tammy ***

Skin Youth LLC
" background-">PO Box 25380, Santa Ana CA Toll Free Customer Care: (800) 734-Email: [email protected]
Revdex.com
Viewridge Ave #To [redacted]:
Thank you for mediating this consumer complaint from our customer Mr[redacted], ID: [redacted]
Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesPlease see the following check-out page for more information: https://skinyouthenhanced.com
According to our records, Mr[redacted] ordered our products (the Skinyouth face serum and the Skinyouth eye cream) on a day trial basis back on 09/16/and paid the shipping and handling fees of $and $His trial expired on 09/30/2015, and due to the fact he did not contact us to cancel his trial, he was subsequently charged on 09/30/$for the face serum and $for the eye cream, and his autoship program took effectThe following month he was charged again for the amounts of $and $and more products shipped out to himMr[redacted] contacted our Customer Service on 11/05/and cancelled his subscriptionWe also gave him a 50% courtesy refunds on the October charges which he acceptedMr[redacted] also proceeded to dispute the September chargesWe provide all of the information as clearly stated within our website and would be more than happy to address any miscommunication that there may have been regarding the offer through our customer serviceIt's an unfortunate situation that Mr[redacted] did not contact us earlier regarding the charges as we would have offered a resolution in order to rectify the accountMr[redacted]'s account has been flagged as a chargeback for the disputed chargesUnfortunately, the chargeback processor and credit card companies will determine the legitimacy of the claim and be able provide any refunds as necessaryPlease relay this message to our customer, and feel free to let us know if you should have any questionsSincerely,
Skin Youth Skin Care
Customer Service

Skin Youth LLC
" background-">PO Box 25380, Santa Ana CA Toll Free Customer Care: (800) 734-Email: [email protected]
Revdex.com
Viewridge Ave #San Diego, CA 92123-To [redacted]:
Thank you for mediating this consumer complaint from our customer Ms[redacted], ID: [redacted]
Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesPlease see the following check-out page for more information: https://skinyouthenhanced.com
According to our records, Ms[redacted] ordered our products (the Skin Youth face serum) on a day trial basis back on 11/03/and paid the shipping and handling fees of $Her trial expired on 11/17/2015, and due to the fact she did not contact us to cancel her trial, she was subsequently charged on 11/17/$for the face serum, and her autoship program took effectMs[redacted] contacted our Customer Service on 11/28/and requested for her subscription to be cancelled and made threats to complain with the Revdex.com if we don't fully refund the chargeWe immediately granted her request by cancelling her account and issuing a full refund of $to deescalate the situationWe feel for Ms[redacted]'s concerns and do apologize for the inconvenience, however we are certain we already issued a full refund for the chargeHere is the refund confirmation: $Refunded-Trans ID: [redacted] dated 11/28/Even though customer stated on her complaint that she cancelled her card, she can contact her credit card company, provide them with the transaction ID and still get the fundsPlease relay this information to our customer, and feel free to let us know if you should have any further questionsSincerely,
Skin Youth Skin Care
Customer Service
[email protected]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.I have received notification from my bank that the refund has occurred.  Thank you.
Regards,
[redacted]