SKINYOUTH

To *** ***: Thank you for mediating this consumer complaint from our customer Ms*** ***, ID: ***Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our
customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesPlease see the following check-out page for more information: https://skinyouthenhanced.comAccording to our records, Ms*** ordered our products (the SkinYouth face serum) on a day trial basis back on 09/30/and paid the shipping and handling fees of $Her trial expired on 10/14/2015, and due to the fact she did not contact us to cancel her trial, she was subsequently charged on 10/14/$for the face serum, and her autoship program took effect.Ms*** contacted our Customer Service on 11/12/and requested for her subscription to be cancelledWe immediately granted her request by cancelling her account.We feel for Ms*** concerns and do apologize for the inconvenience, thus will be providing a full refund of $Refund should reflect on her account within to business days.Please relay this information to our customer, and feel free to let us know if you should have any further questions.Sincerely, Skin Youth Skin CareCustomer [email protected]

Skin Youth LLCPO Box 25380, Santa Ana CA 92799Toll Free Customer Care: (800) 734-5933Email: [email protected] Ave #200San Diego, CA 92123-1688To *** ***:Thank you for mediating this consumer complaint from our customer Ms***, ID:
***.***Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesPlease see the following check-out page for more information: https://skinyouthenhanced.comAccording to our records, Ms*** ordered our products (the Skin Youth face serum and the Skinyouth eye cream) on a day trial basis back on 10/14/and paid the shipping and handling fees of $and $Her trial expired on 10/28/2015, and due to the fact she did not contact us to cancel her trial, she was subsequently charged on 10/28/$for the face serum and $for the eye cream, and her autoship program took effect.Ms*** contacted our Customer Service on 10/30/and requested for her subscription to be cancelled and asked for full refundsWe immediately cancelled her subscription and offered a 75% courtesy refund of $and $which she accepted.We feel for Ms*** concerns and do apologize for the inconvenience, thus will be providing refunds for the remaining 25% for the amounts of $and $Refunds should reflect on her account within to business days.Please relay this information to our customer, and feel free to let us know if you should have any further questions.Sincerely,Skin Youth Skin Care Customer Service [email protected]

To *** ***:
rgb(34, 34, 34)">Thank you for mediating this consumer complaint from our customer, ID: ***Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesPlease see the following check-out page for more information: https://skinyouthenhanced.comAccording to our records, our customer ordered our products (the SkinYouth face serum and the SkinYouth eye cream) on a day trial basis back on 11/13/and paid the shipping and handling fees of $and $Her trial expired on 11/27/2015, and due to the fact she did not contact us to cancel her trial, she was subsequently charged on 11/27/$for the face serum and $for the eye cream, and her autoship program took effectShe was charged again on 12/27/and more products shipped out to her.Customer contacted our Customer Service on 12/31/and requested for her subscription to be cancelled, which we didCustomer proceeded to dispute all charges with her bank.We feel for our customer’s concerns and do apologize for the inconvenience, however her account has been flagged as a chargeback for the disputed chargesUnfortunately, the chargeback processor and credit card companies will determine the legitimacy of the claim and be able provide any refunds as necessary.Please relay this information to our customer, and feel free to let us know if you should have any further questions.--*** ** *** *** ***
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
To
whom It may concernThe business that you filed a complaint to on my behalf has rectified the situationThank you very much for your assistance in this matterThank God you exist to handle deceitful business practices and scammers!!Sincerely,*** ***

To *** *** :
34, 34)">Thank you for mediating this consumer complaint from our customer, Case Number: number attached to complaintOur company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to affirm and acknowledge the terms & conditions for our auto ship program by marking the T&C check-boxes.According to our records, customer ordered our products (the SkinYouth Skin and the SkinYouth Eye ) on a day trial basis back on 02/14/and paid the shipping and handling fees of $and $The trial expired on 02/28/and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 02/28/$for the SkinYouth Skin and $for the SkinYouth EyeThe following month, on 03/29/she was charged again for both products $for the SkinYouth Skin and $for the SkinYouth Eye and two more bottles shipped out to her.Customer had contacted our Customer Service on 04/01/and requested for the subscription to be cancelled and refunded .We immediately cancelled her account and issued a 75% courtesy refund for the charges on 03/29/$for the SkinYouth Eye and $for the SkinYouth Skin which the customer accepted.However we feel our customers concerns and do apologize for the inconvenience, thus we will be providing the remaining refund $for the SkinYouth Skin and $for the SkinYouth Eye charged on 03/29/We have also issued a full refund for the charges on 02/28/$for the SkinYouth Skin and $for the SkinYouth Eye for any misunderstanding when placing the orderRefunds should reflect on customer’s account within to business days.Please relay this information to our customer and feel free to let us know should you have further questions.--*** *, Customer Service RepresentativeSkin Youth EnhancedQuestions? Please contact us: 1-800-734-5933 Hours of Operation: hours a day, days a week

Thank you for mediating this consumer complaint from our customer, ID: ***Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore
customers commit to our day free trial, our customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesPlease see the following check-out page for more information: ***According to our records, our customer ordered our products (the SkinYouth face serum) on a day trial basis back on 11/17/and paid the shipping and handling fees of $Her trial expired on 12/01/2015, and due to the fact she did not contact us to cancel her trial, she was subsequently charged on 12/01/$for the face serum, and her autoship program took effectShe was charged again the following month, on 01/01/for the amount of $and another product shipped out to her.Customer emailed our Customer Service on 01/09/and requested for her subscription to be cancelled, which we did, and provided her with her cancellation number.We feel for our customer’s concerns and do apologize for the inconvenience, thus will be providing a courtesy refund of $for the January chargeRefund should reflect on customer’s account within to business days.Please relay this information to our customer, and feel free to let us know if you should have any further questions.--*** *** , Email Support Team Skinyouth Skin EnhancedPhone Support: *** ***Hours of Operation: hours a day, days a week{#HS:177279579-2975#}

Thank you for mediating this consumer complaint from our customer, ID: *** 12.8px">Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesPlease see the following check-out page for more information: ***According to our records, our customer ordered our products (the SkinYouth face serum and the SkinYouth eye cream) on a day trial basis back on 11/23/and paid the shipping and handling fees of $and $Her trial expired on 12/07/2015, and due to the fact she did not contact us to cancel her trial, she was subsequently charged on 12/07/$for the face serum and $for the eye cream, and her autoship program took effectThe following month on 01/06/2016, she was charged again $and $and more products shipped out to her.Our records also show that customer proceeded to dispute with her bank the charges for the month of December, so we cannot issue any refunds for the month of December, the chargeback processor and her bank will determine the legitimacy of the charges and provide refunds if necessary.We feel for our customer’s concerns and do apologize for the inconvenience, thus will be providing full refunds for the January charges that were not disputed for the amounts of $and $Refunds should reflect on customer’s account within to business days.Please relay this information to our customer, and feel free to let us know if you should have any further questions*** *, Customer Service Representative

Thank you for mediating this consumer complaint from our customer, ID: *** 12.8px">Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, they are given the terms and conditions explaining that if they don’t cancel their trial within days , they get charged for the full amount and will be on a monthly subscription to receive product every month until they cancel.According to our records, our customer ordered our products (the SkinYouth face serum and the SkinYouth eye cream) on a day trial basis back on 12/20/and paid the shipping and handling fees of $and $Her trial expired on 01/03/2015, and due to the fact she did not contact us to cancel her trial, she was subsequently charged on 01/03/$for the face serum and $for the eye cream, and her autoship program took effect.Customer contacted our Customer Service on 01/05/and requested for her subscription to be cancelled, which we didShe then proceeded to dispute the charges with her bank.We feel for our customer’s concerns and do apologize for the inconvenience, thus will be providing full refunds for the amounts of $and $89.97Please relay this information to our customer, and feel free to let us know if you should have any further questions.--*** *** , Email Support Team Skinyouth Skin EnhancedPhone Support: *** ***Hours of Operation: hours a day, days a week

Skin Youth, LLC is a California based company that is a complete rip-off Shortly after ordering their YouthRenu Eye and Skin Creams, I found charges for $and $on my credit card I called the company and was told that they would refund half of those amounts, but that I had not read their conditions, and that technically I was at fault (as I didn't notify them within days of my order that I wished to cancel) The products are useless, unlike the FB videos that taut how wonderfully they workThe customer service manager that I requested to speak with was very abrupt with me She told me she would credit my account for 50% of the chargesHopefully this will actually happenIf not, I'll have to have my credit card company pursue them I wish there was a way to put this company out of business They have obviously duped many people

To *** ***:Thank you for mediating this consumer complaint from our customer Ms*** ***, ID: ***Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers
have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesPlease see the following check-out page for more information: https://skinyouthenhanced.comAccording to our records, Ms*** ordered our products (the Skinyouth face serum and the Skin Youth eye cream) on a day trial basis back on 11/09/and paid the shipping and handling fees of $and $Customer called us right after placing the order to inquire about the terms of the trial, we clearly explained to her how the trial works and as courtesy we offered to extend the trial an additional days until 12/03/2015, she agreed and understood that she had to call before December 3" if she wishes to cancel her trialHer extended trial expired on 12/03/and she was charged $and $for the products and her autoship program took effect.Ms*** contacted our Customer Service on 12/03/(after she got charged) and requested for her subscription to be cancelled and also wanted full refundsWe explained to her that she was aware of the terms and she knew to call before December 3" to avoid being charged, nevertheless, we cancelled her subscription and issued RMA numbers (Return merchandise Authorization) so she can return products for a full refundAs of today, we have yet to receive trial products back.We feel for Ms*** concerns and do apologize for the inconvenience, thus will be providing full refunds without waiting for the products to be returnedThe refunded amounts should reflect within to business days on the customer's account.Please relay this information to our customer, and feel free to let us know if you should have any further questions.Sincerely,Skin Youth Skin Care Customer Service [email protected]

To *** ***:Thank you for mediating this consumer complaint from our customer Ms*** ***, ID: ***Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers
have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesPlease see the following check-out page for more information: https://skinyouthenhanced.comAccording to our records, Ms*** ordered our products (the Skinyouth face serum and the Skin Youth eye cream) on a day trial basis back on 10/03/and paid the shipping and handling fees of $and $Her trial expired on 10/17/2015, and due to the fact she did not contact us to cancel her trial, she was subsequently charged on 10/19/$for the face serum and $for the eye cream, and her autoship program took effectThe charges for the month of November were declined due to insufficient funds, and therefore her monthly subscription was automatically cancelled on 11/18/2015.We feel for Ms*** concerns and thus will be providing a 50% courtesy refund for the October 17" charges in the amount of $and $These refunds should reflect within to business days on their account and the respective transaction IDs are *** and ***.Please relay this information to our customer, and feel free to let us know if you should have any further questions.Sincerely,Skin Youth Skin Care Customer Service [email protected]

To *** ***: Thank you for mediating this consumer complaint from our customer, ID: ***Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to
affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesPlease see the following check-out page for more information: ***According to our records, customer ordered our products (the SkinYouth face serum and the SkinYouth eye cream) on a day trial basis back on 02/02/and paid the shipping and handling fees of $and $Her trial expired on 02/16/2016, and due to the fact she did not contact us to cancel her trial, she was subsequently charged on 02/02/$for the face serum and $for the eye cream, and her autoship program took effect.Customer contacted our Customer Service on 02/16/and requested for her subscription to be cancelled and asked to be refundedShe agreed to a 70% refund for the skin cream for the amount of $Customer did not get a refund for the eye cream.We feel for our customer’s concerns and do apologize for the inconvenience, thus will be providing a full refund for the eye cream for the amount of $and a refund for the remainder of the skin cream charge for the amount of $Refunds should reflect on customer’s account within to business days.Please relay this information to our customer, and feel free to let us know if you should have any further questions.--*** *, Customer Service RepresentativeSkin Youth EnhancedQuestions? Please contact us: *** Hours of Operation: hours a day, days a week.{#HS:174349637-371612#}

To Leah Washington: Thank you for mediating this consumer complaint from our customer, ID: ***Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesPlease see the following check-out page for more information: ***. Our records show that we previously responded to this complaint and we explained that customer didn’t cancel her subscription until 11/28/after she had gotten charged for the months of October and NovemberEven though the October charges were disputed, and normally we don’t refund disputed charges, we are going to make a onetime exception and also issue full refunds for the October charges for the amounts of 85.97$ and 89.97$.Refunds should reflect on customer’s account within to business days.Please relay this information to our customer, and feel free to let us know if you should have any further questions.--*** *, Customer Service RepresentativeSkin Youth EnhancedQuestions? Please contact us: *** Hours of Operation: hours a day, days a week{#HS:173203261-368946#}

To *** ***: Thank you for mediating this consumer complaint from our customer MsColette ***, ID: ***Our company strives to make sure that our customers are 100% satisfied, so we
take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesPlease see the following check-out page for more information: https://skinyouthenhanced.comAccording to our records, Ms*** ordered our products (the SkinYouth face serum and the SkinYouth eye cream) on a day trial basis back on 09/08/and paid the shipping and handling fees of $and $Her trial expired on 09/22/2015, and due to the fact she did not contact us to cancel her trial, she was subsequently charged on 09/22/$for the face serum and $for the eye cream, and her autoship program took effect.Ms*** contacted our Customer Service on 10/17/and requested for her subscription to be cancelled and also wanted to return the trial products for full refundsWe immediately granted her request by cancelling her account and issuing a Return Merchandise Authorization (RMA) so she can return products and get refundedInstead of returning the products for a refund, Ms*** proceeded to dispute the charges.We feel for Ms*** concerns and do apologize for the inconvenience, however her account has been flagged as a chargeback for the disputed chargesUnfortunately, the chargeback processor and credit card companies will determine the legitimacy of the claim and be able provide any refunds as necessary.Please relay this information to our customer, and feel free to let us know if you should have any further questions.--*** ** *** *** ***
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{#HS:157936324-329819#}

I signed up for a free trial of SkinYouth Enhanced products and received those products--an eye cream and a skin cream Within days of testing both, my skin was inflamed and itchy and burningSo, I discontinued use and forgot about it, figuring I'd made a skincare error that cost me only the $of the free trial
Yesterday, I received two more products in the mail and found that my VISA had been charged $for the products Clearly, I had not understood that a "free trial" meant signing up for regular deliveries This is my error, but the company does not make this clear in their promotion, nor was I allowed to return these products for a refund Customer Service was abrupt and unhelpful and completely uninterested in making this right Very odd, if you ask me Instead, I'm allowed to cancel my subscription, which I did quickly
I clearly was not vigilant in figuring out what I'd gotten myself into--but I'm sure others are in the same boat Does the company know the product is sub-par and simply uses the free trial to set up regular $shipments until the consumer wises up and cancels? I would never, ever recommend either the product or this company to anyone Steer clear

To *** ***:
5pt;">Thank you for mediating this consumer complaint from our customer Ms*** ***, ID: ***
Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesPlease see the following check-out page for more information: https://skinyouthenhanced.com
According to our records, Ms*** ordered our products (the Skinyouth face serum and the Skin Youth eye cream) on a day trial basis back on 11/09/and paid the shipping and handling fees of $and $Customer called us right after placing the order to inquire about the terms of the trial, we clearly explained to her how the trial works and as courtesy we offered to extend the trial an additional days until 12/03/2015, she agreed and understood that she had to call before December 3" if she wishes to cancel her trialHer extended trial expired on 12/03/and she was charged $and $for the products and her autoship program took effectMs*** contacted our Customer Service on 12/03/(after she got charged) and requested for her subscription to be cancelled and also wanted full refundsWe explained to her that she was aware of the terms and she knew to call before December 3" to avoid being charged, nevertheless, we cancelled her subscription and issued RMA numbers (Return merchandise Authorization) so she can return products for a full refundAs of today, we have yet to receive trial products backWe feel for Ms*** concerns and do apologize for the inconvenience, thus will be providing full refunds without waiting for the products to be returnedThe refunded amounts should reflect within to business days on the customer's accountPlease relay this information to our customer, and feel free to let us know if you should have any further questionsSincerely,
Skin Youth Skin Care Customer Service [email protected]

Skin Youth LLCPO Box 25380, Santa Ana CA 92799Toll Free Customer Care: (800) 734-5933Email: [email protected] Ave #20092123-1688To *** ***:Thank you for mediating this consumer complaint from our customer Ms*** ***, ID: ***Our
company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesPlease see the following check-out page for more information: https://skinyouthenhanced.comAccording to our records, Ms*** ordered our products (the Skinyouth face serum and the Skin Youth eye cream) on a day trial basis back on 10/26/and paid the shipping and handling fees of $and $Her trial expired on 11/09/2015, and due to the fact she did not contact us to cancel her trial, she was subsequently charged on 11/09/$for the face serum and $for the eye cream, and her autoship program took effectThe following month, on 12/09/she was charged again $and $and more products shipped out to her.Ms*** cancelled her subscription on 12/18/through our automated system but never spoke to a customer service agent.We feel for Ms*** concerns and do apologize for the inconvenience, thus will be providing full refunds for the December charges for $and $Refunds should reflect on the customer's account within to business days.Please relay this information to our customer, and feel free to let us know if you should have any further questions.Sincerely,Skin Youth Skin Care Customer Service [email protected]

To *** ***:Thank you for mediating this consumer complaint from our customer Ms*** ***, ID: ***Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesPlease see the following check-out page for more information: https://skinyouthenhanced.comAccording to our records, Ms*** ordered our products (the Skin Youth face serum) on a day trial basis back on 10/01/and paid the shipping and handling fees of $Her trial expired on 10/15/2015, and due to the fact she did not contact us to cancel her trial, she was subsequently charged on 10/15/$89.97, and her autoship program took effect.Ms*** contacted our Customer Service on 10/16/and requested for her subscription to be cancelled and also wanted to return the trial product for a full refundWe immediately granted her request by cancelling her account and issuing a Return Merchandise Authorization (RMA) so she can return product and get refundedFurthermore, in order to deescalate the situation we refunded right away the charge of $on 10/16/without waiting for her to return the product.We feel for Ms***s concerns and do apologize for the inconvenience, however we are certain we already issued a full refund for the chargeHere is the refund confirmation: $Refunded-Trans ID: ***.Please relay this information to our customer, and feel free to let us know if you should have any further questions.Sincerely,Skin Youth Skin Care Customer Service [email protected]

To *** ***:
5pt;">Thank you for mediating this consumer complaint from our customer Ms*** ***, ID: ***
Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesPlease see the following check-out page for more information: https://skinyouthenhanced.com
According to our records, Ms*** ordered our products (the Skin Youth face serum and the Skin Youth eye cream) on a day trial basis back on 09/27/and paid the shipping and handling fees of $and $Her trial expired on 10/11/2015, and due to the fact she did not contact us to cancel her trial, she was subsequently charged on 10/11/$for the face serum and $for the eye cream, and her autoship program took effectShe also ordered the Skin Youth Vitamin C on a straight sale basis on 09/27/and paid a one-time charge of $Ms*** contacted our Customer Service on 10/12/and requested for her subscription to be cancelled and wanted full refundsWe granted her request by cancelling her account and issuing full refunds on all charges after she threatened to complain with the Revdex.comFurthermore, in order to deescalate the situation we even refunded the straight sale charge of $without asking her to return the productWe feel for Ms*** concerns and do apologize for the inconvenience, however we are certain we already issued full refunds for the chargesHere are the refund confirmations: $Refunded-Trans ID: ***, $Refunded-Trans ID: *** and $Trans ID: *** all dated 10/12/Please relay this information to our customer, and feel free to let us know if you should have any further questionsSincerely, Skin Youth Skin Care Customer Service

Thank you for mediating this consumer complaint from our customer, ID: *** 12.8px">Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesPlease see the following check-out page for more information: ***According to our records, customer ordered our products (the SkinYouth face serum and the SkinYouth eye cream) on a day trial basis back on 10/11/and paid the shipping and handling fees of $and $Her trial expired on 10/25/2015, and due to the fact she did not contact us to cancel her trial, she was subsequently charged on 10/25/$for the face serum and $for the eye cream, and her autoship program took effectThe following month, on 11/24/she was charged again for both products and more bottles shipped out to her.Customer finally contacted our Customer Service on 11/28/and requested for her subscription to be cancelled and also asked for all charges to be refundedWe immediately cancelled her account and told her that charges are valid per the terms and conditionsCustomer proceeded to dispute the October charges with her credit card company.We feel for our customer’s concerns and do apologize for the inconvenience, however the October charges have been flagged as a chargeback for the disputed chargesUnfortunately, the chargeback processor and credit card companies will determine the legitimacy of the claim and be able provide any refunds as necessaryHowever for the November charges we will be providing full refunds of $and $Refunds should reflect on customer’s account within to business days.Please relay this information to our customer, and feel free to let us know if you should have any further questions.--*** *, Customer Service RepresentativeSkin Youth EnhancedQuestions? Please contact us: *** Hours of Operation: hours a day, days a week