SKINYOUTH

Greetings, I am writing for the clarification requested I was given no receipt of any kind nor any other kind of information which listed any account number My bank statement indicates the removal of $from NUVSKIN cream labI paid $for the original order, which was also shown as a charge paid to NUVSKIN cream lab The product I ordered is Skin Youth, a small jar of face cream (not eye cream) which they also call Skin Youth Enhanced [redacted] com to order this product I have since changed my email to this one This is all the information I have I thank you for your time.Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

I had ordered their sample and cancelled via the phone number listed the next dayIt said my account was cancelled and I just received a charge on my credit card againI called and spoke to someone and they stated that I never cancelledThey were going to issue at 13% refund which was $off a $dollar charge This was unexcitable

We recently received your complaint # [redacted] from the Revdex.com regarding your account with Skinyouth SkinWe take complaints very seriously and we hope this response will provide you with additional informationWe received your order on August 25, 2015.The terms of the offer that you agreed to at the time of your order clearly state that you wereto have a day trial period starting from the date of your order processing in which you could cancel your account to avoid further chargesOn your order page you were provided with the following information:By placing your order today you'll be shipped via USPS a bottle of anti-aging skin serum (just pay $Shipping and Handling)If you feel Skinyouth Skin is not for you, you can cancel within days from today to avoid the purchase price of up to $and enrollment in the auto-shipment programdays after you start your trial and every days after, we will send you a fresh 30-day supply of Skinyouth Skin and charge you $You may cancel at any time by calling Customer Service at 800-734-5933.These terms were presented to you in multiple places on our website when you ordered our productAdditionally, you were sent an order confirmation email after your order was completed that provided a full written version of the terms you agreed to.When you ordered the product you also checked a box indicating that you agreed to the terms of the offerWhen a customer checks that box we must assume that they have actually read what they are agreeing toIf there was any confusion with the terms you could have called our customer service team and they would have been happy to assist you.Since we did not hear from you during your trial period, you were charged $on September 8, 2015.To this day, we have never heard from you regarding the cancellation of your accountHad you contacted us sooner, we would have been happy to assist you with a refundWe have goneahead and cancelled your account and you will not receive further shipments or charges.We have provided you with a full, immediate refund of $on the full charge and request you send the product back.Please write the RMA number [redacted] on the outside of the shipping packageYour return must be received by October 9, You may return your product to:P.OBox Santa Ana, CA 92799Your account remains canceled and you will not receive any further shipments or charges

The company has refunded my money in case # [redacted] I appreciate your assistance[redacted]

Thank you for mediating this consumer complaint from our customer: Ms [redacted] ***, ID: [redacted] Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesPlease see the following check-out page for more information: https://www.skinyouthenhanced.comAccording to our records, Ms [redacted] ordered our products (the Skin Youth Face serum and the Skin Youth eye cream) on a day trial basis back on 09/07/and paid the shipping and handling fees of $and $Her trial expired on 09/21/and due to the fact that she did not contact us to cancel her trial, she was charged on 09/21/for the amounts of $and $85.97, and her autoship program took effectThe following month, on 10/21/she was charged again $for the face serum and for the eye cream and the products shipped out to herMs [redacted] finally called our automated system on 10/26/and cancelled her subscription for the face serum only, but never cancelled the eye creamShe later returned the shipment for the face serum without getting an RMA (Return merchandise authorization), which is against the terms and conditions, and then called us on 12/04/asking for a refundWe made an exception and gave her a refund $for the face serumDue to the fact that Ms [redacted] had not cancelled the eye cream subscription, she was charged again on 11/20/for the amount of $for the eye cream and another product was shipped to herOnce again, she returned that shipment without an RMA, and we again made an exception and gave her a refund of $on 12/04/and cancelled her subscription for the eye cream.We feel for Ms [redacted] concerns and thus will be providing a refund for the October 21" charge of the eye cream that she claimed she returned without an RMA for the amount of $This refund should reflect within to business days on the customer accountPlease relay this information to our customer and feel free to let us know if you should have any further questions.Sincerely,Skin Youth Skin Care

Skin Youth charged me 2 times for two products postage Overcharged 1.97 and 5.97 I know this does not sound like much but when I called them to have it fixed I was told tough they do not return postage charged. I tole the guy but you charged me for 4 products at top price and I only got two. He would not let me talk to anyone else and hung up on me. I would never buy anything from them again.

Thank you for mediating this consumer complaint from our customer, ID: [redacted] Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesPlease see the following check-out page for more information: [redacted] According to our records, customer ordered our products (the SkinYouth face serum and the SkinYouth eye cream) on a day trial basis back on 10/25/and paid the shipping and handling fees of $and $Her trial expired on 11/08/2015, and due to the fact she did not contact us to cancel her trial, she was subsequently charged on 11/08/$for the face serum and $for the eye cream, and her autoship program took effect.Customer contacted our Customer Service on 11/08/and cancelled her subscription, but unfortunately she did so after her trial expired and she was already chargedWe feel for our customer’s concerns and do apologize for the inconvenience, thus will be issuing full refunds for both charges in the amount of $and $Refunds should reflect on customer’s account within to business days.Please relay this information to our customer, and feel free to let us know if you should have any further questions[redacted] *, Customer Service Representative

To [redacted] : 5pt;">Thank you for mediating this consumer complaint from our customer Ms [redacted] , ID: [redacted] Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesPlease see the following check-out page for more information: https://skinyouthenhanced.com According to our records, Ms [redacted] ordered our products (the Skin Youth face serum and the Skinyouth eye cream) on a day trial basis back on 11/07/and paid the shipping and handling fees of $and $Her trial expired on 11/21/2015, and due to the fact she did not contact us to cancel her trial, she was subsequently charged on 11/21/$for the face serum and $for the eye cream, and her autoship program took effectMs [redacted] contacted our Customer Service on 11/21/(after she got charged) and requested for her subscription to be cancelled and wanted full refundsWe cancelled her subscriptions and as courtesy issued a full refund of $for the eye cream on 11/22/and also issued a 50% refund of $for the face serumWe feel for Ms [redacted] concerns and thus will be providing a refund for the remainder (50%) of the face serum charge which comes to $This amount should reflect within to business days on their accountPlease relay this information to our customer, and feel free to let us know if you should have any further questionsSincerely, Skin Youth Skin Care Customer Service

The company has resolved this complaint by returning all of my money to [redacted] last week I'm sorry, I thought they would have let you know!! Thanks so much for your assistance [redacted]

I ordered a trial for a product from this companyWhen I checked out they added a couple of other products and charged me for themProducts which I had not intended on buying
Their product have nice packaging but were mostly water based, not to the quality I had hoped and I had no intention of ordering future products from them
Fourteen days later a recieved two more charges to my card for about $I called twice to have the charges removed but they refused to remove the charges stating that I had not cancelled my trialI had no idea when I bought the items that I needed to cancel within days
This company is fraudulent and should be required to have better disclosureI was very upset by this experience and dont wish others to fall for their scam

We recently received your complaint # *** from the Revdex.com
regarding your account with Skinyouth SkinWe take complaints very seriously and we hope this response will provide you with additional informationWe received your order on August 25, The terms of the offer that you agreed to at the time of your order clearly state that you were
to have a day trial period starting from the date of your order processing in which you could cancel your account to avoid further chargesOn your order page you were provided with the following information:
By placing your order today you'll be shipped via USPS a bottle of anti-aging skin serum (just pay $Shipping and Handling)If you feel Skinyouth Skin is not for you, you can cancel within days from today to avoid the purchase price of up to $and enrollment in the auto-shipment programdays after you start your trial and every days after, we will send you a fresh 30-day supply of Skinyouth Skin and charge you $You may cancel at any time by calling Customer Service at 800-734-These terms were presented to you in multiple places on our website when you ordered our productAdditionally, you were sent an order confirmation email after your order was completed that provided a full written version of the terms you agreed toWhen you ordered the product you also checked a box indicating that you agreed to the terms of the offerWhen a customer checks that box we must assume that they have actually read what they are agreeing toIf there was any confusion with the terms you could have called our customer service team and they would have been happy to assist youSince we did not hear from you during your trial period, you were charged $on September 8, To this day, we have never heard from you regarding the cancellation of your accountHad you contacted us sooner, we would have been happy to assist you with a refundWe have gone
ahead and cancelled your account and you will not receive further shipments or chargesWe have provided you with a full, immediate refund of $on the full charge and request you send the product backPlease write the RMA number *** on the outside of the shipping packageYour return must be received by October 9, You may return your product to:
P.OBox Santa Ana, CA Your account remains canceled and you will not receive any further shipments or charges

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
This company could resolve this issue right here at this time but refuses to do so. First, the link they have provided to you that supposedly shows how to order the product is not the link that I responded to. The link I responded to led me to believe that I was ordering a sampleIf it said I was purchasing the product if I did not cancel in days and that I was signing up for monthly shipments, it was hidden in the fine print somewhere. Apparently when you click to order the "sample", you have just committed to monthly shipments of the product.
This company is using deceptive business practices and if they were interested in any way about customer concerns, they would resolve this now. I never received a confirming email telling me what I had signed up for nor was there any paperwork with the shipments I received indicating that I had signed up for monthly shipments. The first time I realized what they were doing is when the charges showed up on my credit card statement.
It is all done electronically and there is no signed paperwork. Now they produce a link that they say represents what I was presented when I signed up for their product. I would challenge this company to prove that I agreed to order their product from a web page as represented by that link.
When I received what I thought was the sample, I did not immediately use it because I wanted to finish using another product that I already had in my possession. I therefore had unopened containers of their product when I became aware of what they were doing and I offered to return it for a refund but they refused. I don't think this sounds like a company who takes complaints seriously or wants to make sure customers are 100% satisfied as they have stated in their responseThis is a company operating on the fringes of the law and are counting on you not to realize what you have signed up for when ordering a so-called "sample" of their product. At best they are unethical and need to be called out for what they are.
Regards,
*** *** ***

To *** ***:
"">Thank you for mediating this consumer complaint from our customer Ms*** ***, ID: ***Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesPlease see the following check-out page for more information: https://skinyouthenhanced.comAccording to our records, Ms*** ordered our products (the SkinYouth face serum and the SkinYouth eye cream) on a day trial basis back on 10/26/and paid the shipping and handling fees of $and $Her trial expired on 11/09/2015, and due to the fact she did not contact us to cancel her trial, she was subsequently charged on 11/09/$for the face serum and $for the eye cream, and her autoship program took effect.Ms*** contacted our Customer Service on 11/16/and requested for her subscription to be cancelledWe immediately granted her request by cancelling her account and per her request we emailed her a copy of the terms and conditions she agreed to when placing the original trial order.We feel for Ms*** concerns and do apologize for the inconvenience, thus will be providing full refunds for the charges of $and $Refunds should reflect on customer’s account within to business days.Please relay this information to our customer, and feel free to let us know if you should have any further questions.--*** S, Customer Service RepresentativeSkin Youth EnhancedQuestions? Please contact us: 1-800-734-5933 Hours of Operation: hours a day, days a week

Skin Youth LLC
" background-">PO Box 25380, Santa Ana CA Toll Free Customer Care: (800) 734-Email: [email protected]
Revdex.com
Viewridge Ave #92123-To *** ***:
Thank you for mediating this consumer complaint from our customer Ms*** ***, ID: ***
Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesPlease see the following check-out page for more information: https://skinyouthenhanced.com
According to our records, Ms*** ordered our products (the Skinyouth face serum and the Skin Youth eye cream) on a day trial basis back on 10/26/and paid the shipping and handling fees of $and $Her trial expired on 11/09/2015, and due to the fact she did not contact us to cancel her trial, she was subsequently charged on 11/09/$for the face serum and $for the eye cream, and her autoship program took effectThe following month, on 12/09/she was charged again $and $and more products shipped out to herMs*** cancelled her subscription on 12/18/through our automated system but never spoke to a customer service agentWe feel for Ms*** concerns and do apologize for the inconvenience, thus will be providing full refunds for the December charges for $and $Refunds should reflect on the customer's account within to business daysPlease relay this information to our customer, and feel free to let us know if you should have any further questionsSincerely,
Skin Youth Skin Care
Customer Service
[email protected]

To *** ***:Thank you for mediating this consumer complaint from our customer Ms*** ***, ID: ***Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers
have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesPlease see the following check-out page for more information: https://skinyouthenhanced.comAccording to our records, Ms*** ordered our products (the Skin Youth face serum and the Skinyouth eye cream) on a day trial basis back on 11/07/and paid the shipping and handling fees of $and $Her trial expired on 11/21/2015, and due to the fact she did not contact us to cancel her trial, she was subsequently charged on 11/21/$for the face serum and $for the eye cream, and her autoship program took effect.Ms*** contacted our Customer Service on 11/21/(after she got charged) and requested for her subscription to be cancelled and wanted full refundsWe cancelled her subscriptions and as courtesy issued a full refund of $for the eye cream on 11/22/and also issued a 50% refund of $for the face serum.We feel for Ms*** concerns and thus will be providing a refund for the remainder (50%) of the face serum charge which comes to $This amount should reflect within to business days on their account.Please relay this information to our customer, and feel free to let us know if you should have any further questions.Sincerely, Skin Youth Skin Care Customer Service

To *** *** :Thank you for mediating this consumer complaint from our customer, Case Number: number attached to complaintOur company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial,
our customers have to affirm and acknowledge the terms & conditions for our auto ship program by marking the T&C check-boxes.According to our records, customer ordered our products (the SkinYouth Skin and the SkinYouth Eye ) on a day trial basis back on 02/14/and paid the shipping and handling fees of $and $The trial expired on 02/28/and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 02/28/$for the SkinYouth Skin and $for the SkinYouth EyeThe following month, on 03/29/she was charged again for both products $for the SkinYouth Skin and $for the SkinYouth Eye and two more bottles shipped out to her.Customer had contacted our Customer Service on 04/01/and requested for the subscription to be cancelled and refunded .We immediately cancelled her account and issued a 75% courtesy refund for the charges on 03/29/$for the SkinYouth Eye and $for the SkinYouth Skin which the customer accepted.However we feel our customers concerns and do apologize for the inconvenience, thus we will be providing the remaining refund $for the SkinYouth Skin and $for the SkinYouth Eye charged on 03/29/We have also issued a full refund for the charges on 02/28/$for the SkinYouth Skin and $for the SkinYouth Eye for any misunderstanding when placing the orderRefunds should reflect on customer’s account within to business days.Please relay this information to our customer and feel free to let us know should you have further questions.--*** *, Customer Service RepresentativeSkin Youth EnhancedQuestions? Please contact us: 1-800-734-5933 Hours of Operation: hours a day, days a week

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint
resolved
Thank you for cancelling the shipments of your products. I do request that I be given an address to ship products back to you. I do further more request a complete refund of all collections made by you on my debit card in the amount of $184.91.Thank you,*** *** Regards,
*** ***

The company has refunded my money in case #*** . I appreciate your assistance.">*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.As I clicked on the check-out page in this e mail for more information of Skin Youth, the page displayed something completely different than what was on my computer screen when ordering the free samplesI never agreed to any terms & conditions and Skin Youth has never produced any boxes of this nature completed with my name, address and checking any agreement to their termsFurthermore, when the free samples arrived there was also never any information with the package that there were terms and conditions
As I have stated before, I have no product from this company and will not pay charges for something I am not in possession of nor agreed toI have spent countless hours trying to resolve this issueI currently have a complaint #*** filed with The Federal Trade Commission and have written The California Attorney GeneralI have yet to hear back from either of these offices
Thank You