SKINYOUTH

Thank you for mediating this consumer complaint from our customer, ID: [redacted]Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to our 14 day free trial, they are given the terms and conditions explaining...

that if they don’t cancel their trial within 14 days , they get charged for the full amount and will be on a monthly subscription to receive product every month until they cancel.According to our records, our customer ordered our products (the SkinYouth face serum and the SkinYouth eye cream) on a 14 day trial basis back on 12/20/2015 and paid the shipping and handling fees of $4.97 and $5.97. Her trial expired on 01/03/2015, and due to the fact she did not contact us to cancel her trial, she was subsequently charged on 01/03/2015 $89.97 for the face serum and $85.97 for the eye cream, and her autoship program took effect.Customer contacted our Customer Service on 01/05/2015 and requested for her subscription to be cancelled, which we did. She then proceeded to dispute the charges with her bank.We feel for our customer’s concerns and do apologize for the inconvenience, thus will be providing full refunds for the amounts of $85.97 and $89.97Please relay this information to our customer, and feel free to let us know if you should have any further questions.--[redacted] , Email Support Team Skinyouth Skin EnhancedPhone Support: [redacted]Hours of Operation: 24 hours a day, 7 days a week.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
This complaint can't be satisfied for me because they would not refund my money.  Why they say they will refund my money when I return the products makes no sense.  It would cost me money to ship back product that has been opened and used, you can't resell it. If they were a reputable company, they would refund my money without asking the product be returned.   This place just deceives people.  I just want this complaint posted so other consumers can look up this company and see the complaints, maybe it will keep some women from being deceived. 
I will not waste any more of my time on a company that scams people.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint...

resolved.
Dear Sirs, Thank you for contacting the company in question.  They have sent me an e-mail saying they are dropping the charge they claim I owe.  Hopefully this has cleared this up.  Once again, thank you for your help,
 
Sincerely,
*
[redacted]

To [redacted]:Thank you for mediating this consumer complaint from our customer Ms. [redacted], ID: [redacted]Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers...

have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes. Please see the following check-out page for more information: https://skinyouthenhanced.comAccording to our records, Ms. [redacted] ordered our products (the Skin Youth face serum and the Skinyouth eye cream) on a 14 day trial basis back on 09/07/2015 and paid the shipping and handling fees of $4.97 and $5.97. Her trial expired on 09/21/2015, and due to the fact she did not contact us to cancel her trial, she was subsequently charged on 09/21/2015 $89.97 for the face serum and $85.97 for the eye cream, and her autoship program took effect. The following month on 10/21/2015, she was charged again, $94.94 for the face serum and $91.94 for the eye cream and the products shipped out.Ms. [redacted] finally called and cancelled her subscription for the face serum only, through our automated system on 10/26/2015, but did not cancel her account for the eye cream. And for that reason, she was charged again on 11/20/2015 for the eye cream, and an eye cream bottle shipped out to her. Customer contacted us on 11/23/2015 with her bank representative to dispute the charges, after we explain the terms and conditions of the trial, we cancelled her account for the eye cream and gave her a refund of $85.97 for the November 20" charge without asking her to return the product.We feel for Ms. [redacted] concerns and do apologize for the inconvenience, however we already issued a full refund for the latest charge. Here is the refund confirmation: $85.97 RefundedTrans ID: [redacted] dated 1 1/23/2015.Please relay this information to our customer, and feel free to let us know if you should have any further questions.Sincerely, Skin Youth Skin Care

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint...

resolved.Thank you so much for all of your help. I just received my discover card today and a full refund was credit to my account.
Regards,
[redacted]

To [redacted]:
5pt;">Thank you for mediating this consumer complaint from our customer Ms. [redacted], ID: [redacted]
Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes. Please see the following check-out page for more information: https://skinyouthenhanced.com
According to our records, Ms. [redacted] ordered our products (the Skinyouth face serum and the Skin Youth eye cream) on a 14 day trial basis back on 10/03/2015 and paid the shipping and handling fees of $4.97 and $5.97. Her trial expired on 10/17/2015, and due to the fact she did not contact us to cancel her trial, she was subsequently charged on 10/19/2015 $89.97 for the face serum and $85.97 for the eye cream, and her autoship program took effect. The charges for the month of November were declined due to insufficient funds, and therefore her monthly subscription was automatically cancelled on 11/18/2015.
We feel for Ms. [redacted] concerns and thus will be providing a 50% courtesy refund for the October 17" charges in the amount of $44.98 and $42.98. These refunds should reflect within 3 to 5 business days on their account and the respective transaction IDs are [redacted] and [redacted].
Please relay this information to our customer, and feel free to let us know if you should have any further questions.
Sincerely,
Skin Youth Skin Care Customer Service [email protected]

Revdex.com:I will accept this matter as closed because I DID receive my refund of $38.71.However, my complaint is that they MISREPRESENT themselves in their ad. There is no record of how much the product costs and that you are enrolled in a monthly club!! That is my complaint, plus I wanted my money back!! Also their attached account of what & how it happened is false. I only made ONE CALL. On that call, they told me what I had agreed to and I told them I wanted no part. To get me off the club and to refund my money. I complained that their ad misrepresented the nature of their whole deal. I argued that nowhere in that ad was monthly club advertised as part of the free trial. They asked if I had read the terms and conditions. ( I hadn't.) I should NOT have to read terms and conditions if they are "up front" about what they are advertising! If you want to follow up, ask to hear the recording of the two calls they "CLAIM" I made. I only made one call and I think you will find my words of complaint that THAT is when I found out I was enrolled in a monthly club. Their ad looks similar to the one attached, but the small print advising how much it costs, and that you are agreeing to a monthly club.....is ABSENT!   I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

I can understand why this business is not Revdex.com accredited. I accepted an online offer and purchased their product. I called and cancelled both products and my checking account was still debited for two months after the cancellation. I called and tried to explain that I had received no product for two months but yet was billed for it. I was told that one was delivered(which I still have not received) and that another was on the way. I asked for my debit to be returned but was told once again that I had received one and that the other was on the way. I have spent several hundred dollars for this product and I asked if I could return the one that was allegedly on the way. I was told that they would refund me 60% and that was it. This company is a rip off. #1-Their product does not achieve credibility for what they advertise...#2-Their business ethics are not professional in any manner. This was a huge mistake and a total ripoff. This was a very negative experience. False advertising and poor customer relations.

Skin Youth LLCPO Box 25380, Santa Ana CA 92799Toll Free Customer Care: (800) 734-5933Email: [email protected] Viewridge Ave #200San Diego, CA 92123-1688To [redacted]:Thank you for mediating this consumer complaint from our customer Ms. [redacted], ID:...

[redacted]Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes. Please see the following check-out page for more information: https://skinyouthenhanced.comAccording to our records, Ms. [redacted] ordered our products (the Skin Youth face serum) on a 14 day trial basis back on 11/03/2015 and paid the shipping and handling fees of $4.97. Her trial expired on 11/17/2015, and due to the fact she did not contact us to cancel her trial, she was subsequently charged on 11/17/2015 $89.97 for the face serum, and her autoship program took effect.Ms. [redacted] contacted our Customer Service on 11/28/2015 and requested for her subscription to be cancelled and made threats to complain with the Revdex.com if we don't fully refund the charge. We immediately granted her request by cancelling her account and issuing a full refund of $89.97 to deescalate the situation.We feel for Ms. [redacted]'s concerns and do apologize for the inconvenience, however we are certain we already issued a full refund for the charge. Here is the refund confirmation: $89.97 Refunded-Trans ID: [redacted] dated 11/28/2015. Even though customer stated on her complaint that she cancelled her card, she can contact her credit card company, provide them with the transaction ID and still get the funds.Please relay this information to our customer, and feel free to let us know if you should have any further questions.Sincerely,Skin Youth Skin Care Customer Service [email protected]

I ordered a free trial and was signed up for a subscription with NO DOCUMENTATION explaining this arrangement. Soon I was charged $94.94 for one cream then $91.94 for another cream. Meanwhile, I had cancelled with a company that I assumed was the same company, because their products came on the same free trial: Aloevella AKA Ojas. They charged $79.95 to my card. Totally sleazy businesses, all products returned, all charges disputed with my credit card.

Company advertised a free trial bottle. It turns out not to be "free". Within 14 days they will bill you for the "entire" amount of $80.00 for one and $89 for the other. They then want the "free" bottle returned before they will return your money

We recently received your complaint # [redacted] from the Revdex.com regarding your account with Skinyouth Skin. We take complaints very seriously and we hope this response will provide you with additional information. We received your order on August 25, 2015.The terms of the offer that...

you agreed to at the time of your order clearly state that you wereto have a 14 day trial period starting from the date of your order processing in which you could cancel your account to avoid further charges. On your order page you were provided with the following information:By placing your order today you'll be shipped via USPS a bottle of anti-aging skin serum (just pay $4.97 Shipping and Handling). If you feel Skinyouth Skin is not for you, you can cancel within 14 days from today to avoid the purchase price of up to $89.97 and enrollment in the auto-shipment program. 45 days after you start your trial and every 30 days after, we will send you a fresh 30-day supply of Skinyouth Skin and charge you $89.97. You may cancel at any time by calling Customer Service at 800-734-5933.These terms were presented to you in multiple places on our website when you ordered our product. Additionally, you were sent an order confirmation email after your order was completed that provided a full written version of the terms you agreed to.When you ordered the product you also checked a box indicating that you agreed to the terms of the offer. When a customer checks that box we must assume that they have actually read what they are agreeing to. If there was any confusion with the terms you could have called our customer service team and they would have been happy to assist you.Since we did not hear from you during your trial period, you were charged $89.97 on September 8, 2015.To this day, we have never heard from you regarding the cancellation of your account. Had you contacted us sooner, we would have been happy to assist you with a refund. We have goneahead and cancelled your account and you will not receive further shipments or charges.We have provided you with a full, immediate refund of $89.97 on the full charge and request you send the product back.Please write the RMA number [redacted] on the outside of the shipping package. Your return must be received by October 9, 2015. You may return your product to:P.O. Box 25380 Santa Ana, CA 92799Your account remains canceled and you will not receive any further shipments or charges.

To [redacted]: Thank you for mediating this consumer complaint from our customer, ID: [redacted]Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers have to...

affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes. Please see the following check-out page for more information: https://skinyouthenhanced.comAccording to our records, our customer ordered our products (the SkinYouth face serum and the SkinYouth eye cream) on a 14 day trial basis back on 11/13/2015 and paid the shipping and handling fees of $4.97 and $5.97. Her trial expired on 11/27/2015, and due to the fact she did not contact us to cancel her trial, she was subsequently charged on 11/27/2015 $89.97 for the face serum and $85.97 for the eye cream, and her autoship program took effect. She was charged again on 12/27/2015 and 2 more products shipped out to her.Customer contacted our Customer Service on 12/31/2015 and requested for her subscription to be cancelled, which we did. Customer proceeded to dispute all 4 charges with her bank.We feel for our customer’s concerns and do apologize for the inconvenience, however her account has been flagged as a chargeback for the disputed charges. Unfortunately, the chargeback processor and credit card companies will determine the legitimacy of the claim and be able provide any refunds as necessary.Please relay this information to our customer, and feel free to let us know if you should have any further questions.--[redacted]
[redacted]
[redacted] 
[redacted]

Greetings,  I am writing for the clarification requested.  I was given no receipt of any kind nor any other kind of information which listed any account number.  My bank statement indicates the removal of $89.97 from NUVSKIN cream lab. I paid $4.97 for the original order, which was...

also shown as a charge paid to NUVSKIN cream lab.  The product I ordered is Skin Youth, a small jar of face cream (not eye cream) which they also call Skin Youth Enhanced.
  [redacted]com to order this product.  I have since changed my email to this one.  This is all the information I have.    I thank you for your time.Sincerely,[redacted]

To [redacted] :Thank you for mediating this consumer complaint from our customer Case Number: [redacted]Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to our 14 day free trial, they are given the...

terms and conditions explaining that if they don’t cancel their trial within 14 days of the order, they will be charged for the full amount of the product and also will be put on a monthly subscription to receive product every month until they cancel.According to our records, customer ordered our products (the SkinYouth skin and the SkinYouth Eye,the Vitamin C Serum ) on 12/18/2015.The SkinYouth Skin and SkinYouth Eye were on a 14 day trial basis ,however the customer was given 10 additional days which started back on 12/18/2015 when the shipping and handling fees of $5.97 and $4.95 were paid . The trials expired on 01/11/2016 and due to the fact that the customer didn’t cancel customer was charged $89.97 for the SkinYouth Skin and the autoship program took effect . We also attempted to charge $85.97 for the SkinYouth Eye ,however the card was declined which stopped the auto ship for the SkinYouth Eye. Per the autoship program the customer was then charged $94.94 on 02/11/2016 for the SkinYouth Skin and was shipped out a fresh new bottle and then again the following month on 03/11/2016 .Additional to the trial orders the customer had also added the Vitamin C Serum to the order and was charged $34.97 on 12/18/2015 .The customer had contacted our Customer Service on 12/18/2016 requesting her order for the Vitamin C Serum to be cancelled,unfortunately we were unable to stop the transaction due to the high volume of orders . However to accommodate the customer we had issued a Return Merchandise Authorization (RMA) for the customer to receive a full refund which the customer accepted however we have yet to receive. Additional to the RMA we had also given the customer a 10 day extension on each of her trial orders for the inconvenience which the customer had accepted.We feel for our customer's concerns and do apologize for the inconvenience, thus will be providing the refunds of $89.97 for the charge on 01/11/2016 for the SkinYouth Skin,$94.94 for the charge on 02/11/2016 for the SkinYouth Skin, $94.94 for the charge on 03/11/2016 for the SkinYouth Skin ,and $34.97 for Vitamin C Serum which was charged 12/18/2016 .Please relay this information to our customer, and feel free to let us know if you should have any further questions.--[redacted] , Email Support Team Skinyouth Skin EnhancedPhone Support: (800) 734-5933Hours of Operation: 24 hours a day, 7 days a week.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Thank you for mediating this consumer complaint from our customer, ID: [redacted]Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers have to affirm and acknowledge the...

terms & conditions for our autoship program by marking the T&C check-boxes. Please see the following check-out page for more information: [redacted]According to our records, customer ordered our products (the SkinYouth face serum and the SkinYouth eye cream) on a 14 day trial basis back on 10/11/2015 and paid the shipping and handling fees of $4.97 and $5.97. Her trial expired on 10/25/2015, and due to the fact she did not contact us to cancel her trial, she was subsequently charged on 10/25/2015 $89.97 for the face serum and $85.97 for the eye cream, and her autoship program took effect. The following month, on 11/24/2015 she was charged again for both products and 2 more bottles shipped out to her.Customer finally contacted our Customer Service on 11/28/2015 and requested for her subscription to be cancelled and also asked for all 4 charges to be refunded. We immediately cancelled her account and told her that charges are valid per the terms and conditions. Customer proceeded to dispute the October charges with her credit card company.We feel for our customer’s concerns and do apologize for the inconvenience, however the October charges have been flagged as a chargeback for the disputed charges. Unfortunately, the chargeback processor and credit card companies will determine the legitimacy of the claim and be able provide any refunds as necessary. However for the November charges we will be providing full refunds of $91.94 and $94.94. Refunds should reflect on customer’s account within 3 to 5 business days.Please relay this information to our customer, and feel free to let us know if you should have any further questions.--[redacted], Customer Service RepresentativeSkin Youth EnhancedQuestions? Please contact us: [redacted] Hours of Operation: 24 hours a day, 7 days a week.

Thank you for mediating this consumer complaint from our customer: Ms. [redacted]...

[redacted], ID: [redacted]
Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes. Please see the following check-out page for more information: https://www.skinyouthenhanced.com
According to our records, Ms. [redacted] ordered our products (the Skin Youth Face serum and the Skin Youth eye cream) on a 14 day trial basis back on 09/07/2015 and paid the shipping and handling fees of $4.97 and $5.97. Her trial expired on 09/21/2015 and due to the fact that she did not contact us to cancel her trial, she was charged on 09/21/2015 for the amounts of $89.97 and $85.97, and her autoship program took effect. The following month, on 10/21/2015 she was charged again $94.94 for the face serum and 91.94 for the eye cream and the products shipped out to her. Ms. [redacted] finally called our automated system on 10/26/2015 and cancelled her subscription for the face serum only, but never cancelled the eye cream. She later returned the shipment for the face serum without getting an RMA (Return merchandise authorization), which is against the terms and conditions, and then called us on 12/04/2015 asking for a refund. We made an exception and gave her a refund $89.97 for the face serum. Due to the fact that Ms. [redacted] had not cancelled the eye cream subscription, she was charged again on 11/20/2015 for the amount of $91.94 for the eye cream and another product was shipped to her. Once again, she returned that shipment without an RMA, and we again made an exception and gave her a refund of $85.97 on 12/04/15 and cancelled her subscription for the eye cream.
We feel for Ms. [redacted] concerns and thus will be providing a refund for the October 21" charge of the eye cream that she claimed she returned without an RMA for the amount of $85.97. This refund should reflect within 3 to 5 business days on the customer account. Please relay this information to our customer and feel free to let us know if you should have any further questions.
Sincerely,
Skin Youth Skin Care

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint...

resolved.
To whom It may concern
The business that you filed a complaint to on my behalf has rectified the situation. Thank you very much for your assistance in this matter. Thank God you exist to handle deceitful business practices and scammers!!
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint...

resolved.
Dear Sirs, Thank you for contacting the company in question.  They have sent me an e-mail saying they are dropping the charge they claim I owe.  Hopefully this has cleared this up.  Once again, thank you for your help, Sincerely,*
[redacted]