Sling TV L.L.C.

Complaint: [redacted] I am rejecting this response because:I called in January to cancel the account I did not receive an email from Sling about the cancellation but was unaware that I should be looking for an email My young son clicked on the Sling app once in April only to realize it wasn't the app he was looking for (seconds) That was the only use we have had of this service since being billed Sincerely, [redacted]

Hello [redacted] , We received notice of your recent Revdex.com complaint regarding your Sling TV service.We apologize for the technical issues you are receivingWe do not have any issues at this time currently with streamingCan you please elaborate on the 10-error code you are receiving on your device? We would like to set up trouble shooting steps in order to resolve the issue occurringIf you are amendable to trouble shooting with us, please respond with your acceptance and we will send you an email from [email protected] with specific trouble shooting stepsPlease don't hesitate to contact us with any questions or concernsRegards, [redacted] [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , I do not find that this resolution is satisfactory to me however after many months I feel this is the best solution they will offer I would like to thank the Revdex.com for the amazing job and community service they do thank you Sincerely, [redacted] ***

Hello [redacted] , We received notice of your recent Revdex.com complaint regarding your Sling TV servicePlease accept our apologies for any inconvenience causedAfter reviewing your account we did not find any attachments on your responsesCan you please attach proof of the attempt to cancel prior to 3/20/so that we can reconsider your case.Please don't hesitate to contact us with any questions or concernsRegards, Sling TV Customer Escalations [redacted] [redacted]

Hello [redacted] , We apologize for the inconvenience that this has caused you. We have been able to find and resolve your payment issue. We identified the account tied to the charges and have cancelled it to avoid any future charges. $39.98 will be refunded back to your credit/debit card and should appear on your statement in 5-7 business days. Any additional charges disputed must be addressed with your bank or other financial institution. Please let us know if you have any further questions or comments. Regards, Sling TV Customer Escalations [redacted] www.sling.com

Complaint: [redacted] I am rejecting this response because: I do not want a coupon for an antenna all I want is a refund for the service since u wasn’t able to use itYou can even check your system and see I haven’t been streaming or using it whatsoever Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] How do I go about receiving my refund? The previous card from last year is not available anymoreSame account, new cardPlease let me know, thank you

Hello [redacted] , We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.We have researched the phone number provided and show no call recordsIs there a different phone number you called in on? If so please provide us with that phone number.We will be unable to refund any charges for the services on this account as we have no record of a prior attempt to cancel itOur records indicate the account is currently being utilizedIf you have any such record or evidence of a prior attempt to cancel, please respond to this Revdex.com complaint with it so we can reconsider your caseWe have however confirmed that your subscription has been set to cancel at the end of your current cycle to avoid any future charges.Please don't hesitate to contact us with any questions or concernsRegards, Sling TV Customer [email protected] www.sling.com

Hello [redacted] , We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us Upon reviewing your account, we show the PPV fights were ordered on 12/30/Once a PPV fight has been ordered, it is non-refundableWe make our best efforts to try and prevent accidental orders by requiring a two-step verification process, as well as access to the accountIf someone has access to your account we advise changing your password and setting up parental locks to prevent purchases without your knowledgeTo prevent any unauthorized orders from happening, visit our website at help.sling.com for step by step instructions Please don't hesitate to contact us with any questions or concerns Regards, Sling TV Customer Escalations [email protected] www.sling.com

Hello, We received notice of your recent BBB complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused. After further review of the account, we can process the cancellation on the account effective immediately and issue a full refund for... $19.99. Refunds are processed back onto the credit/debit card and should appear on your statement in 5-7 business days.If you agree to this offer, please respond with your agreement. Please don't hesitate to contact us with any questions or concerns. Regards, [redacted] [redacted]

Please accept our apologies once again for the inconvenienceWe have generated another coupon for you redeemable with the following code: URL: [redacted] eGift Number: [redacted] Challenge Key: [redacted] Please let us know if you're still unable to redeem the offer with this codeRegards,Sling TV Customer Escalations [redacted] www.sling.com

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ** ***

Hello [redacted] , We received notice of your recent Revdex.com complaint regarding your Sling TV servicePlease accept our apologies for any inconvenience causedAfter reviewing your account we show you were charged a total of $On 5/20/you received refunds in the amounts of $and $For your trouble, we can offer you a refund in the amount of $If you are amenable to this offer, please respond to this e-mail with your acceptancePlease don't hesitate to contact us with any questions or concernsRegards, Sling TV Customer [email protected] www.sling.com

Complaint: [redacted] I am rejecting this response because: I have emails where I did attempt to close this Let me figure out how to attach them and I will send them over presently Sincerely, [redacted]

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. I did as they asked and responded to their email they sent you for the 6 month refund. Sincerely, [redacted]

Hello [redacted] ***, We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.We would like to offer you a refund for the most recent month, totaling $If you are amenable to this offer, please respond to your Revdex.com case with your acceptance to have the offer applied to your account.Please don't hesitate to contact us with any questions or concernsRegards, Sling TV Customer [email protected] www.sling.com

Hello [redacted] ***, We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us Our records indicate that your account was used for a portion of the period for which you have requested a refundUpon reviewing your account, we are unable to refund the disputed charges to your credit/debit card as Sling TV is a non-refundable prepaid serviceWe have however confirmed that your subscription has been set to cancel at the end of your current cycle to avoid any future charges Regards, Sling TV Customer Escalations [redacted] @sling.com www.sling.com

Complaint: [redacted] I am rejecting this response because: you did not respond to my previous messageDo you have access or can you find information about what web pages and links that I clicked on while logged on to my Sling.com account in the few days prior to my renewal date? Also, is it possible for Sling.com to "test" their website by entering "customer mode" and duplicate my "customer" dates and offers that I received to either confirm or deny this anomaly? Sincerely, [redacted] ***

Hello [redacted] , We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us We have been unable to locate a Sling TV account with the information you providedPlease provide us with the email address of the account in questionOnce we have received this information, we will be able to review your account Please don't hesitate to contact us with any questions or concerns Regards, Sling TV Customer Escalations [email protected] www.sling.com

Hello [redacted] , We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with usWe will be unable to refund any charges for the services on this account as we have no record of a prior attempt to cancel itIf you have any such record or evidence, please respond to this e-mail with it so we can reconsider your case Please don't hesitate to contact us with any questions or concerns Regards, Sling TV Customer Escalations [redacted] @sling.com www.sling.com