Smartfares

Revdex.com,I have sent a note to our HotelWiz programmers to completely remove this customer's information from our database.I apologize for the inconvenience she has enduredI am confused if there still needs to be a refund issued here or notPlease have the customer clarify.Regards, [redacted] Senior Executive Administrator DIRECT: (858) 429-x [redacted] – FAX: [redacted] EMAIL: [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

I see Ms [redacted] did call to cancel her tickets We voided the tickets however the total charge never was sent to refunds Total amount charged [redacted] refund processed TRANSACTION REFUND DETAIL FOR ID [redacted] we are very sorry for any misunderstanding When you book over the phone our agents search for the lowest fare It is possible the lower fare was not available at the time of booking However the class of service opened up This is one of the frustrating things about booking airline tickets

Revdex.com, I'm showing that the reservation originally booked for this customer ( [redacted] was voided and this customer was never chargedPlease have this customer provide a copy of their credit card statement showinging that they were actually charged for the $ I'm showing it was originally booked on 8/27/but was voided on 8/31/and the charge should have never hit the customers statement Regards, [redacted] Senior Executive Administrator LBF Travel, Inc

We stand behind our original response We have nothing to do with gate changes at the airport This is the responsibility of the traveler When you enter the airport you should always look at the departure and arrival monitorMany times gates change Especially since you received your boarding passes the night before

BBB, This customer has not produced any new information. My last response remains valid. These airline tickets were purchased on 1/29/14. The customer no showed his flights and the tickets have no value now. I've attached the confirmation email in this rebuttal for your convenience. I can forward it from the system if you need a cleaner copy. Regards, [redacted] Senior Executive Administrator DIRECT: (858) 429-7599 x 5120 – FAX: (858) 408-3815EMAIL: ***@lbftravel.com

Revdex.com, I have refunded the $feePlease see the attached receiptFunds may take up to business days to return to the customer's card depending on the policies and procedures of their card issuing bank Regards, [redacted] Senior Executive Administrator DIRECT: [redacted] x [redacted] – FAX: [redacted] EMAIL: [redacted]

Revdex.com, We have refunded the full disputed amount to the customerIt may take up to business days for the funds to return to the customer's account depending on the policies and procedures of their card issuing bankRegards,> [redacted] Senior Executive Administrator DIRECT: (858) 429-x [redacted] – FAX: [redacted] EMAIL: [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me, subject to the amount repaid being equivalent to the amount of the claim Subject to this I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

Revdex.com, Both of these reservations were consolidator bookings so they were not our inventoryI am following up with both of them for details on the refundsIt does look like this customer was due refunds on both of themI am confused why he only got a partial refund on the first reservations, as the refund request went through for a full refund and I do not see any penalties on this bookingI need the customer to clarify the following: For the $dispute: How was the refund processed to him - by check or by refunding the card? If it went to the card, I need to see the bank statementWe should have an update on the $4,one by end of business MondayIt appears that refund was submitted as wellI'm not sure why it has not reached the customerRegards, [redacted] Senior Executive Administrator DIRECT: (858) 429-x [redacted] – FAX: [redacted] EMAIL: [redacted]

We have researched this issue Passenger original ticket came back unable to confirm Seats were not available One of our agents rebooked her on different flights that were available In this case the fare was higher As a courtesy we have refunded $back to her credit card

Revdex.com, This customer did not state the amount of the refund they are seeking? Please have the customer clarify so I can research this case Is the dispute over $or the full reservation? Regards, [redacted] Senior Executive Administrator DIRECT: [redacted] * [redacted] EMAIL: [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution (cutting a check to me for $247.00) would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolvedThe amount is $I have not yet received reimbursement for thisMy mailing address is as follows: [redacted] Regards, [redacted]

Revdex.com,All fees were refunded to the client on March 19th, The funds may take up to business days to return to the customer's credit card depending on the policies and procedures of their card issuing bank.Regards, [redacted] Senior Executive Administrator DIRECT: (858) 429-x [redacted] – FAX: [redacted] EMAIL: [redacted]

We have resolved this issue We booked his cousin on alternate flights at no extra cost

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. I would also like to know how would the business be refunding my payment if it's going to be through check or refunding the amount back on my debit card. Regards, [redacted]

I spoke with Ms [redacted] numerous times When she called to ask what the penalties were our agent advised $per person At the time this is what it was since it was within hours She booked on May She called us on May to request penalties should she have to cancel She was traveling with her children One of her children was unable to get off work When Ms [redacted] called weeks later she was informed the penalty is $per personIn actuality tickets were non refundableThis was an error with one of our newer agentsWhat he should have said was you can change your tickets with a penaltyMs [redacted] was sent an email when she originally booked the tickets In this email it stated tickets were non refundable Which she replied via email she agreed to Ms [redacted] explained to me she no longer wanted to go on the trip if her daughter wasn't able to go She requested all tickets be refunded She was advised she can hold the credit for future use She would have to pay the penalties of the airlines plus the difference in the new fare Our only error was that of a new agent Ms [redacted] received confirmation stating tickets were non-refundable We can only go by the rules of the airlines

We are very sorry for Mr***'s frustrationI offered him the same fare he was quoted on United AirlinesHe declined this I was in the process of offering him the [redacted] Airlines at the same fareWe were willing to pay the difference of $ He had already rebooked his flights We are very sorry Mr [redacted] feels as though he was mistreated He declined every offer we gave him We feel as this case is now closed

email sent to Mr. [redacted] with confirmation showing the refund of $100.00. We apologized for any misunderstanding

Revdex.com, Please have this customer state the exact amount of money they are supposed to be refunded and confirm that they have still not received anything yetIf they have not received anything yet, please confirm a mailing addressI will get a check cut on FridayRegards, [redacted] Senior Executive Administrator DIRECT: (858) 429-x [redacted] – FAX: (858) 408-3815EMAIL: [redacted]