Smartfares

Tell us why here...I show our agent [redacted] contacted Mr [redacted] yesterday Mar 5, She was able to rebook his return on the correct date Unfortunately there was no availability for him to return around noon Mr [redacted] agreed to the new return time at 505pm on May [redacted] complete the ticket exchange at no extra cost to Mr*** We apologized and agreed this was an agent error we have resolved this complaint

Revdex.com, Class of service would have nothing to do with the boarding of the planeThis customer was listed by the airline as a no showWe called the airline and confirmed he was a no showHe most likely showed up late and missed his flightRegards, [redacted] Senior Executive Administrator DIRECT: ###-###-#### – FAX: ###-###-####EMAIL: [redacted]

Revdex.com, I have sent a note to our collections department to cease all collection efforts on this accountRegards, [redacted] Senior Executive Administrator DIRECT: (858) 429-x [redacted] – FAX: [redacted] EMAIL: [redacted]

Revdex.com, I only see two charges for this customer from 5/29/14: $and $I have refunded both amountsThe receipts are attached for your convenienceIt may take up to business days for the amounts to refund to the customer's account, depending on the policies and procedures of their card issuing bank Regards, [redacted] Senior Executive Administrator DIRECT: ###-###-#### – FAX: ###-###-####EMAIL:***@lbftravel.com

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

Dear Revdex.com,I am currently in Indonesia on vacation I will be in the Netherlands next week and I return to my home in California on February 11, Since I no longer have an account at Wells Fargo, where the original transaction and folltransactions took place, I will probably have to go into the bank to get old records from I will do what I can to get things going from here but, given the situation I would like to request an extention of time to March 1, to provide you with the records.Thank you, [redacted] ***

Mr [redacted] was sent an email the same day he booked The email states tickets are non-refundable Had he called withing hours of bookingWe would have been able to void everything with no penalty However he called days later Unfortunately we have to go by the rules of the airlines All tickets are non-refundable and non-transferable You can hold the credit for future use Generally you have year from date of issue However you are still have to pay the penalty the airlines charge as well as the difference in the new fare Mr [redacted] has since disputed the charge with his credit card company This is not a valid dispute as he agreed to the ticket Below is a copy of the email sent to Mr [redacted] showing tickets are non-refundable [redacted] TDPress the Enter key to open the contact card.">Travel Document < [redacted] > Reply all|Today 3:PM [redacted] Inbox AGENT: FL BOOKING REF: [redacted] DATE: AUGUST [redacted] BILLING ADDRESS: [redacted] [redacted] US MISCELLANEOUS FRI JUNE ----------------------------------------------------------------------------- DEPARTURE: NEW YORK (EWR) JUN - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - CONFIRMED GENERAL INFORMATION ----------------------------------------------------------------------------- GRAND TOTAL//INCLUDING TAXES AND FEES// [redacted] IT IS POSSIBLE THAT YOU MAY SEE SEPARATE CHARGES ON RII YOUR CREDIT CARD FOR THE PURCHASE OF THESE TICKETS THAT WILL NOT EXCEED THE AUTHORIZED AMOUNTPLEASE CONTACT THE AIRLINE(S) HOURS IN ADVANCE TO RE-CONFIRM YOUR FLIGHT(S) [redacted] BUYER AGREES TO ALL TERMS CONDITIONS OF SALE TERMS AND CONDITIONS ARE AVAILABLE BY REQUEST [redacted] NAME CHANGES ARE NOT ALLOWED[redacted] TICKETS BOOKED ARE NON REFUNDABLE [redacted] CHANGES AND CANCELLATIONS [redacted] *SOME TICKETS MAY BE CHANGEABLE FOR AN ADDITIONAL FEE TO MAKE CHANGES PLEASE CONTACT OUR CUSTOMER SERVICE DEPARTMENT AT 858-256-AND OUR TRAVEL EXPERTS WILL BE GLAD TO ASSIST YOU 24/ [redacted] CHECK YOUR TRIP ONLINE [redacted]

2/4/ [redacted] , a rep from this company called x from 1006pm to pm after I told him and my husband told him we were not interested He's left voice mails asking why and to call him with cc# Also emails were exchangedMe saying not interestedHim saying why not...etc Anybody pressuring seniors or anyone in this was is a scammer

To whom may concern; I bought seven tickets from Smartfares.comI am from Turkey and our alphabet is different than American's.Because of it, the system does not see ''G'' which is one of the customer's name, after I approved the transactionI knew that there is an option which was 'free cancellation in hours'' so I called the customer service without wasting my timeI told that I want to cancel the reservation and the staff asked the reasonI explained the reason and I told him that it is even not my faultHe said he can change the letter if only I pay 70$ per a personI refused itI checked the web-site again I saw that I can cancel my reservationOne more time I called the customer service and another staff told me I am not allowed to cancel my reservation I have to pay 140$I thought that two people can not lie to me so I accepted her offerAt the same time ,I wrote the situation to online customer service and the guy said that I cancel my reservationI want them to refund my money but he said the transaction did not occur so I can not refund itI believed them and I thought that it is doneAfter minutes, I got an email from the customer service and it was written that I can not get back my $ because it was the tax( She offered me to pay extra $ and she refused $ to get backI called them one more time ask for talking with a supervisorHe checked the situation and he told me he will refund my moneyI realized that I did not ask them when I can get my money back so I called them twice to learn the exact day because they were holding my money and I have to buy ticketsI am a student and I don't have extra $ to payOne of the staff told in one week and another said weeks or maybe more I told him I have to buy those tickets but he said it is the procedureI told him that I want to buy my tickets back but he said I have to pay dollars because the tickets sold outThis is a lie because I saw that there are still tickets from the same priceI explain the situation and he talked with his supervisor and said that paying extra 400$ is the only way to buy my tickets backI said ok because I was pissed offWe made a deal.I want him to send my tickets asapI wrote him emails about my tickets in last four daysMy reservation status was pendingI wanted to learn why it was pending stillHe told me he made a reservationI shouldn't be worryI called the airlines and we did not have any reservationI told him that they have to do my reservationHe said he will do today or tomorrowI called the airlines and I did not see any reservation The company refunded my money but it will get my money back soonToday, the staff in customer service called me and said my transaction was declinedI hate the company's business and company's lies.The company tried to get rip off meThis is unacceptable I spent four days and night to get back my moneyI just wanted them to change one letterIt shouldn't be that hardThe mistake which I dis was system's faultEven if it was my fault , they had to cancel my reservation not trying to think how they overcharge meI wrote this statement because I dont want that they overcharge others for nothing

Revdex.com,I refunded all of the amountsI attached receipts in the original response showing the amountsIf the customer is claiming that he received one refund but not the other two, that is very bizarre since they were all refunded at the same timePlease have the customer send in a bank statement showing that he only received one of the three refunds.I've attached the receipts again for your convenience.Regards, [redacted] Senior Executive Administrator DIRECT: (858) 429-x [redacted] – FAX: [redacted] EMAIL: [redacted]

Revdex.com, This customer received a an initial reservation email from us, but it clearly states in red ink: "Please note that reservation requests are only confirmed once the airline has issued a ticket numberA second and final email with ticket numbers will be sent to your email address within hours (up to on the weekends) indicating that a ticket has been issuedYou can monitor your reservation request on our MyReservation Page." This tickets were never issued and this customer was never charged anythingRegards, [redacted] Senior Executive Administrator DIRECT: ###-###-#### – FAX: ###-###-####EMAIL:***@lbftravel.com [redacted]

Revdex.com,This customer received a confirmation email with valid ticket numbers on 4/15/I have attached it for your convenienceI can also forward it to the Revdex.com or this customer again upon request.Regards, [redacted] Senior Executive Administrator DIRECT: (858) 429-x [redacted] – FAX: [redacted] EMAIL: [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.MeNelson, I have been very clear since the beginning- I was never advise verbally of the agent fee when I booked this trip over the phone with your company, otherwise I would of Not purchased the tickets That is what is considered bait and switch- therefore I want a full refund back, I no longer desire to conduct any type of business with your company Please address the issue and stop saying its non refundable and take ownership for issue at hand As a business understand that there is such thing called a P&L Profit and Loss- please look it up Regards, [redacted]

Revdex.com, Please have the customer tell me the amount of the fee in question and I will process a refund Regards, [redacted] Senior Executive Administrator LBF Travel, Inc

Revdex.com, I have refunded the customer the requested $The funds may take up to business days to return to the customer's account depending on the policies and procedures of their card issuing bank I have attached a refund receipt for the customer's convenienceI apologize for all inconvenience this customer experienced Regards, [redacted] Senior Executive Administrator LBF Travel, Inc

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.No action was proposedInstead I received an explanation that makes no sense in light of the fact that I had received a confirmation for the flight I booked (original e-mail below)There was no mention of the fact that this reservation is not final until I receive a second confirmation (and what would be the purpose of sending the first one then)The explanation about airline inventories is flat out ridiculous the ticket was never issued because Travelation never issued a ticket due to an 'internal problem' as admitted by their employeesAnd now I am told that the respondent could not even find the reservation in their own system this speaks volumes about how this company does businessI still expect to be compensatedFYI I am attaching the complete confirmation e-mail I received and that I relied on when heading to the airport on 8/ Regards, [redacted] ===Dear ***, As per our conversation, we have confirmed your reservation as requested below Reservation 6-Digit Reference Code: [redacted] Travelers: 1) [redacted] 2) [redacted] /*** [redacted] 3) [redacted] /? [redacted] ? Itinerary: DELTA AIR LINES 26AUG SAN FRANCIS CA ATLANTA GA 845A 436P DL [redacted] TUESDAY SAN FRANCISCO HARTSFIELD JAC DELTA AIR LINES 26AUG ATLANTA GA STUTTGART 535P 840A DL [redacted] TUESDAY HARTSFIELD JAC STUTTGART AIRP 27AUG DELTA AIR LINES 02SEP STUTTGART ATLANTA GA 1015A 243P DL [redacted] TUESDAY STUTTGART AIRP HARTSFIELD JAC DELTA AIR LINES 02SEP ATLANTA GA SAN FRANCIS CA 430P [redacted] DL [redacted] TUESDAY HARTSFIELD JAC SAN FRANCISCO Grand Total: Tickets - $ Please review your trip details for name spelling, travel dates, and times Contact us immediately with any errors or discrepancies at 1-###-###-####, or you may email [redacted] Changes or corrections may not be possible outside of 24hours of when originally purchased Tickets are Non-Refundable, Non-Transferable, and changes are subject to penalties and fare increase We value your business and look forward to serve with your travel needs in near future Regards, *** Sales Executive (Extention:- ***)Ph: ###-###-#### International : ###-###-#### Fax: ###-###-#### [redacted] Call hours a day, days a week, Open all holidays

BBB, It appears this customer was refunded the disputed amount on 12/24/14. I have attached a receipt for his records. The money can take 10 business days to return to the customer's card depending on the policies and procedures of their card issuing bank, but he should have received... the funds by now. Please let me know if there are any issues. Regards, [redacted] Senior Executive Administrator DIRECT: (858) 429-7599 x *** – FAX: (858) 408-3815EMAIL: [redacted]

BBB,I can only find a $200.00 charge under this reservation code and the airline tickets do not exist in our system. Was this cancelled for a $200.00 penalty?I can refund the $200.00 to the customer if this resolves the complaint.Regards,Zack Nelson Senior Executive Administrator DIRECT: (858) 429-7599 x [redacted] – FAX: (858) 408-3815 EMAIL: [redacted]

Dear ***, Thank you very much for your helpThis case is close successfully Dear ***, Thank you very much for you helpThis case is close [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below When my husband booked the flight, there were no American flightsIt was changed after he booked it and was not aware of itI'm not disputing this factI'm disputing the fact that he was made to pay $1,+ extra dollars to get a flight home, which should have returned him home, the first time! We already paid too much for the ticket to begin withWe want that money returned to usThat's why we paid for a return ticket Regards, [redacted]