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Smilebox Inc

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Smilebox Inc Reviews (295)

Complaint: [redacted] I am rejecting this response because: That is not honest, they use big letters to say that the service in FREE everywhere in the website, but in the last screen where you are supposed to only enter the card information they put that, why don't they state it clearly, ask you to check mark on the price? something to aware the customer?, just because that is exactly what they don't want to do!,why didn't they send me a payment confirmation or receipt?, they do everything to hide the charge, why so many people complain for the exact same thing on-line?, they even have a dedicated website of customers complaining.Check it out: [redacted] Even with Revdex.com, they have had complaints!!!, that is really amazing:http://www.Revdex.com.org/alaskaoregonwesternwashington/business-reviews... [redacted] /Sincerely, [redacted]

February 23, Case # [redacted] This letter is intended as a response to the complaint filed by NAME on February 19th Our records do not show any request processed under [redacted] We kindly request from the customer to contact us at [email protected] providing his Smilebox registered email address We hope this will resolve this complaint Sincerely, Tania M [redacted] Customer Support Team Lead Smilebox, Inc

June 14th, Case # [redacted] This letter is intended as a response to the complaint filed by [redacted] on June 11th We checked our system and did not found any account registered under [redacted] @yahoo.comIn addition, please note that the automatic renewal is clearly stated in Smilebox Terms and Conditions that each customer must read and sign before processing to the registrationTo further assist the customer, she must contact us at [email protected] hope this will resolve the complaint Sincerely, Tania M [redacted] Customer Support Smilebox, Inc

Complaint: [redacted] I am rejecting this response because: I do not know who [redacted] is and my bank account has not been creditedThey still need to do thatSincerely, [redacted] ***

May 22, Case # [redacted] NAME This letter is intended as a response to the complaint filed by [redacted] on May 5th We checked our system and could not find an account registered under the provided email address In order to enable us to find [redacted] Smilebox account, please provide us with the following details: Email Address used to create Smilebox account Last digits of the credit card charged Full Name on the credit card Date and amount of the last charge The billing address entered PayPal users: please provide the Transaction ID or Billing Agreement ID Looking forward to hearing from youWe hope this will resolve this complaint Sincerely, Tania M [redacted] Customer Support Team Smilebox, Inc

We only received an email from the customer todayEach account is tied to an email address and the one they provided did not have an account connected with itWe replied that we would be happy to assist but require further information to locate the accountThere is not much we can do until they reply.We do not offer telephone support for our customersHowever, we have had much success with our email serviceWe are happy to refund customers where appropriatePlease note: Smilebox offers two types of subscription to premium membership, which allows uses to use the premium designsAnnual for $47.88, billed once a year - ($is the breakdown over a month period)Monthly for $6.99, which can be cancelled each monthEach are charged on an auto-renew basis as per our terms, unless canceled prior to the charge being collected.We also offer an initial day trial period in which a customer can test out the membership and cancel before being billed.Our terms can be clearly reviewed prior to a customer signing upIn order to complete subscription they have to agree to our terms Printing costs are separate to membership fees.We look forward to hearing from the customer with the information required to locate the account, we may still be able to refund if it is within an appropriate amount of time However, we still offer our customers days to cancel their annual subscriptionYour request was after that period.For annual subscription renewals, a reminder is sent in advance which includes the date of renewal and the option to cancel

Complaint: [redacted] I am rejecting this response because: I clearly did not know how the account (membership as you call it) worked as I did not realize you could charge an expired credit card for a service I no longer wantedI cancelled the account when I realized this and when I tried to correspond with your company I had a response that said to log in to my account to see the messageI no longer had an account so I could not see your messageIt should not be allowed to charge a credit card that is expiredPlease see the attached file showing the credit card on file was expiredAs I stated in my original complaint I had written my credit card company and thought this had been resolved and now I have received notice that it has not beenThis is fraud that you charged a credit card on file that was expired Sincerely, [redacted]

Case # [redacted] NAME [redacted] This letter is intended as a response to the additional information filed by [redacted] We checked our system and found that [redacted] has an annual subscription to Smilebox The account is under this email address: [redacted] @gmail.com He was billed $on April 19, for the renewal of the annual subscription We are sorry, but we are unable to refund this billing because the customer waited more than days to contact us about the billing The subscription has been cancelled and he will not be billed again We hope this will resolve this complaint Sincerely, Samantha T [redacted] Customer Support Team Lead Smilebox, Inc

September 29th, Case # [redacted] This letter is intended as a response to the complaint filed by [redacted] on September 29th We checked our system and found that [redacted] signed up for our 7-day free trial, which continued on to an annual subscription, as we do not offer a monthly subscription optionHis account is under: [redacted] @live.com He subscribed to Smilebox and was billed $on 09/23/2016, for an annual subscriptionPaypal refunded the amount billed to his Paypal account on 09/26/His subscription has been cancelled and he will not be billed again We hope this will resolve this complaint Sincerely, Tania M [redacted] Customer Support Smilebox, Inc

Case # [redacted] NAME [redacted] This letter is intended as a response to the complaint filed by [redacted] on June 3rd We checked our system and found that [redacted] has an annual subscription to Smilebox Her account is under: [redacted] @gmail.com She was billed $on May 17, by [redacted] for her annual subscription [redacted] sent her an email about the billing on that day, but she did not contact us about the billing until two weeks later We are sorry, but we are unable to refund this billing to her [redacted] account Her subscription has been cancelled and she will not be billed again We hope this will resolve this complaint Sincerely, Samantha T [redacted] Customer Support Team Lead Smilebox, Inc

January 5, Case # [redacted] This letter is intended as a response to the complaint filed by [redacted] ***on December 30th We checked our system and found that [redacted] ***signed up for our 7-day free trial, which continued on to an annual subscription, as we do not offer a monthly subscription optionHer account is under: [redacted] She subscribed to Smilebox and was billed $on December 18, for an annual subscriptionWe refunded the amount billed to her Visa credit card ending in [redacted] on January 5, Her subscription has been cancelled and she will not be billed again We hope this will resolve this complaint Sincerely, Samantha T [redacted] Customer Support Team Lead Smilebox, Inc

Hello, They had only refunded months worth of charges Not the $60+ in the original complaint So, they refunded $ In my response to that I stated that I guess they just were not going to refund the remaining amounts but they need to fix their website and they MUST send emails of charges to people letting them know of the impending charges before charging they stated that they sent out an email stating I was going to be charged and I stated that I never got them so I asked them to provide all of the emails they sent stating I was about to be charged as well as the email addy they were sent to and they NEVER did this I believe this is an unfair business practice and I hope someone can make them change this Again, I 'attempted' unsuccessfully to cancel my entire acct with them last year and they moved me to a monthly charged acct w/out sending me an email stating I had been moved or any follow up emails stating that I was going to be charged I believe they do this on purpose hoping that people won't notice the 6.99/mo that is being charged...and they were right I didn't notice until I got to the final month of my payments and my credit card company told me I still had a balance:-(

February 23, Case # NAME [redacted] This letter is intended as a response to the complaint filed by NAME on February 21st We checked our system and found that NAME signed up for our 7-day free trial, which continued on to an annual subscription, as we do not offer a monthly subscription optionHis account is under: [redacted] She subscribed to Smilebox and was billed $on January 1st, for an annual subscriptionNorton issue has now been resolved and the customer can use SmileboxThe customer needs to uninstall and reinstall Smilebox in order to set it up backBecause of this inconvenience, we have extended her Club Smilebox membership by one month for free, so her new renewal date is 2/1/ We hope this will resolve this complaint Sincerely, Samantha T [redacted] Customer Support Team Lead Smilebox, Inc [redacted] @laposte.net

Revdex.com:I wish I did not have to complain to the Revdex.com for them to tell me thisI am, as I said, asking for the amount they took from me and the two $insufficient funds I received due to this amount being taken out of my budgetI am on disability and have a very tight budget.I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]

June 14th, [redacted] This letter is intended to respond to the rejection filed by [redacted] on 6/7/ Refunds are processed within 3-business daysAs of today, [redacted] should have received the funds back We hope this will resolve the complaint Sincerely, [redacted] Customer Support Smilebox, Inc

Complaint: [redacted] I am rejecting this response because: my complaint # [redacted] has NOT been resolved at allThere has been no indication that your company contacted the company that I am unhappy withThe online site for Smilemaker has a D rating which indicates to me that customers are having issues with their performanceMy complaint was I wanted to use the online site FREE and they wanted a credit card number for me to use it FREEI am NOT speaking of the first time use last yearI tried to access the FREE account within the last months and was told I needed to provide a credit card number for a FREE 7day accountPlease don't think that because I don't check my emails daily that I am not interested in getting some accountability from this company for advertising.Sincerely, [redacted]

Case # [redacted] This letter is intended as a response to the complaint files by [redacted] on February 25th His account is not under the provided email addressWe have requested further information in order to find his subscriptionWe are now waiting for his answer We hope this will resolve this complaint Sincerely, Tania M [redacted] Customer Support Smilebox, Inc

Case # [redacted] This letter is intended as a response to the complaint filed by [redacted] on May 20th We checked our system and found that [redacted] signed up for our 7-day free trial, which continued on to an annual subscription, as we do not offer a monthly subscription optionHer account is under: [redacted] @ymail.comShe subscribed to Smilebox and was billed $on May 19, for an annual subscriptionAfter contacting us, we refunded the amount billed to her [redacted] account with billing agreement ID [redacted] on May 21, Her subscription has been cancelled and she will not be billed again.We hope this will resolve this complaint Sincerely, [redacted] Customer Support Team Lead Smilebox, Inc

Case # [redacted] This letter is intended as a response to the complaint filed by [redacted] on September 26th The following account is a **FREE, basic account only**: [redacted] @yahoo.com Is there any other email address your paid, premium account could be under? Please share with us the following information: 1) Full name on the credit card 2) Last digits only of the credit card charged 3) Date and amount of the last charge 4) The billing address entered 5) PayPal users: please provide the transaction ID or billing agreement ID We hope this will resolve this complaint Sincerely, [redacted] Customer Support Smilebox, Inc

Complaint: [redacted] I am rejecting this response because: I believe the refund policy is unfair As a customer you are forced to accept the payment plan of either one month or a year in order to do one transaction There is no choice While they may reference their policies during the transaction process, it seems merely a formalityThere is never an intention of offering strong customer service or providing the best product/experience for the end-user Any company not willing to give money back for services unused and forcing customers into a situation where they automatically pay more (or have to opt-out of paying) is merely out for the money It is a money grabI did not realize my error in signing up for a year long subscription and would like to be refunded for this It was merely a mistake and again, I am happy to pay the $for the service I used, but not the full year subscription Sincerely, [redacted] ***

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Address: 15809 Bear Creek Pkwy Ste 320, Redmond, Washington, United States, 98052-1542

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