Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. I'd like to let hour fitness know that while yes, they did resolve my personal issue - a customer should not have to go leaps and mounds to get the service they need -- hour is in business because of people like meI did get what I wanted, but the people "helping" me were very passive aggressive and I pretty much had to scream and shout, go to social media, go to the Revdex.com to get any type of help -- it should not be that wayHad the right information been communicated to me as soon as I called on the very first day, I probably would not have escalated the issue at allMy problem was after weeks of being transferred to all the wrong people, I finally came in contact with someone who was capable of helping me, but after all this effort, they basically told me that I was wrong and they can't do anything for me After putting me through all those weeks of work DURING MY WORK HOURS, they could have said "I'm sorry, this information should have been communicated to you up front" and maybe done SOMETHING to make me feel like I've been heardInstead they pretty much told me they couldn't do anything and after fighting with them publicly on social media is when I was told that the length of my membership has been adjustedA company shouldn't make their customer go through such hurdles to do what's right by the customer (who is paying them to stay in business) Regards, [redacted] ***
Dear Mr***,Our records indicate that a Member Care Specialist has contacted you in follow up to the feedback you provided to the Revdex.com, and they are working with you towards a resolution to your son's membership concern.Should you have any questions, please let us know.Promoting Health and Fitness,Hour Fitness Corporate Office
Dear Ms***,In response to your request for a refund for the month of AprilPlease note, our records indicate that the requested refund was processed by our office on 4/6/A refund in the amount of $was processed back to the credit card used for payment ( [redacted] ending in ***)This amount represents the amount debited on 4/5/for your membership dues for the month of April Additionally, there have been no further debits taken from your account.Sincerely,Hour Fitness Corporate Office
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below Regards, [redacted] I was suppose to have received an email confirming the details the same day, on 2015-12-01, and a new enrollment later this monthNeither of which have occurred.
Dear [redacted] Our records indicate that your concern has been resolved by our office Should you have any questions, please let us know Yours in Fitness, Hour Fitness Corporate Office
Dear Ms [redacted] , New Roman",serifTimes New Roman""> Our records indicate that a Member Care Specialist has attempted to contact you in follow up to the comments you provided to the Revdex.comUnfortunately, they were unable to speak with you.? At your earliest convenience, please contact us by calling the phone number provided in their voicemails for assistance We look forward to speaking with you soon! Promoting Health and Fitness,Hour Fitness Corporate Office ?
Revdex.com:I have reviewed the? response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below I have called back and have been told that the Manager is in a Supervisor Meeting and that she would call me bacl? I have not heard back for several days? Please come to the cycle class on Mondays at or Tue at ? Regards, [redacted]
Dear [redacted] Our records indicate that the $in question was waived for SeptemberSince we did not collect payment, there is no refund due at this time.? Promoting Health and Fitness, Hour Fitness Corporate
Revdex.com: I have reviewed the? response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.? I will wait? for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
Dear [redacted] Our records indicate that the local District Manager has contacted you in follow up to the additional comments you provided to the Revdex.com and they have resolved your concern.? Should you have any questions, please let us know.? Sincerely,Hour Fitness Corporate
Revdex.com: I have reviewed the? response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below.First of all, no one has tried to meet with me at allIf they did, ask them how they tried.? If they emailed me, then where is the email.? The emails that I am attaching to this response will show exactly how 24hour fitness has in fact evaded emailing me in efforts to shield their actions.? On August 25, 2015, I emailed customer service about the filthy conditions of the [redacted] Club.? Oddly and shortly thereafter I started having a problem with the cleaning crew disregarding my? privacy in the locker roomThe email attached shows the complaint.? When I spoke to [redacted] (manager) and emailed him on Ocotober 15, about what had happened numerous times, he DID NOT email me back.? Instead, I received a call from [redacted] .? I emailed [redacted] on October 20, and again explained my complaint.? On October 20, I received an email from [redacted] (after he left me a phone message asking me to call him) NOT addressing my complaint but instead a request to call him.? I called him since he DID NOT answer my email, and he only tried to dominate the conversation, told me that the area was a common area and not a part of the mens locker room, and that 24hour fitness would gladly terminate my membership if I took any more videos.? I have also attached a diagram that shows the exact are that the workers were coming into and the areas ARE NOT COMMON AREAS? The Xs on the diagram show where the female workers continued to come into and that the workers were in a position to see the dressing and showering areas of the locker room? On November 11, I received a phone message from ***, saying he wanted me to call him? I DID NOT call him back because when I called at their request before, I was threatened by [redacted] ***? Thus, I sent a phone text to him (copy attached also), and he DID NOT respond? They HAVE NOT tried to meet with me and their only answer was to threaten me.? No I will not continue calling them just to be threatened, and they are not addressing my email content specifically because they are thinking that there actions have gone UNDOCUMENTED and UNRECORDED.? At this point the only person that needs to address my concerns is their legal representative.? I WILL NOT engage in phone calls so that they can continue to try and threaten me.? If they are honest and have an ounce of integrity, address my MANY documented emails directly, and not avoid documented responses like a dishonest person.? Ask 24hour fitness to show you any written emails TO ME and MY email account about meeting, and/or addressing directly the content of my emails to themThey cant provide them to you because they don’t existI've shown them video and photo of the incidents (and I have others as well) and they have only blamed and threatened me? Since they continue to blame me for the incident and dont care about the violation of my rights to privacy, I am only interested in settling the issue through legal means? I am asking for monetary damages and if ignored, court proceedings will follow.? Regards, [redacted] ***
Dear [redacted] We have reviewed your additional comments filed with the Revdex.com regarding your 24 Hour Fitness membership Pursuant to your membership agreement with Hour Fitness, your membership is eligible for an annual renewal increase after the first 12- month renewal term immediately following the initial prepaid termPlease note that this increase was not a decision which we took lightlyHowever, it was an important and necessary step to ensure we provide all of our members with a clean, friendly, well-maintained club experience. We are unable to comply with your request to reduce your annual renewalHowever, we do believe that even with the increase, you are still getting a great value at a highly competitive rate We thank you for being a member and wish you continued success with your future fitness goals Promoting Health and Fitness, Hour Fitness Corporate Office
Revdex.com:I have reviewed the? response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below.They are unwilling to reduce my rate to the agreed upon rate of $49/year and acknowledge that there was a verbal agreement? I'm not a lawyer and can't be expected to find some clause buried in the contract that they started putting in the year I joined? Raising the rates over 100% is ridiculous, especially when promised verbally they wouldn't increase.Regards, [redacted]
Dear [redacted] ***Our records indicate that your concern has addressed by the local Club Manager.? ? Should you have any questions, please let us know.? Promoting Health and Fitness,? Hour Fitness Corporate Office
Dear [redacted] Our records indicate that your concern has been addressed by our office.? ? Should you have any further questions, please let us know.? Promoting Health and Fitness,? Hour Fitness Corporate Office
Dear [redacted] We are sorry to hear that the several attempts made by the local Club and District Manager to reach regarding your concern were not successful? As such, a Member Care Specialist from our office attempted to contact you today in order to follow up but received your voicemailAt your earliest convenience, please return their call for further assistance.We look forward to hearing from you soon.Yours in Fitness,Hour Fitness Corporate
Dear Mr [redacted] ,Our records indicate that the local District Manager has attempted to contact you in follow up to the comments you provided to the Revdex.comUnfortunately, they were unable to speak with youAt your earliest convenience, please contact us by calling the phone number provided in their voicemail.We look forward to speaking with you soon!Promoting Health and Fitness,Hour Fitness Corporate Office
Dear [redacted] Our records indicate that your concern has since been resolved by our office.? Should you have any further questions or concerns, please let us knowWe thank you for being a member and wish you continued success with your future fitness goals.Promoting Health and Fitness, Hour Fitness Corporate Office
Dear Ms***, New Roman",serifTimes New Roman""> Our records indicate that a Member Care Specialist has attempted to contact you in follow up to the comments you provided to the Revdex.comUnfortunately, they were unable to speak with you.? At your earliest convenience, please contact us by calling the phone number provided in their voicemails for assistance We look forward to speaking with you soon! Promoting Health and Fitness,Hour Fitness Corporate Office
Revdex.com: I have reviewed the? response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below I returned the call to [redacted] who was the representative who left a messageHe did not seem aware of the details or the history of the incidentI told him that the one sentence report provided to me was not sufficient or accurate.? [redacted] said he did not see the report and was not familiar with the incident.? [redacted] said he would review some things and get back with meI still do not have a accurate written report of what happened when my daughter was hurt at their facilitiesI also do not have any explanation on why I was not successfully contacted after she was hurt Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. I'd like to let hour fitness know that while yes, they did resolve my personal issue - a customer should not have to go leaps and mounds to get the service they need -- hour is in business because of people like meI did get what I wanted, but the people "helping" me were very passive aggressive and I pretty much had to scream and shout, go to social media, go to the Revdex.com to get any type of help -- it should not be that wayHad the right information been communicated to me as soon as I called on the very first day, I probably would not have escalated the issue at allMy problem was after weeks of being transferred to all the wrong people, I finally came in contact with someone who was capable of helping me, but after all this effort, they basically told me that I was wrong and they can't do anything for me After putting me through all those weeks of work DURING MY WORK HOURS, they could have said "I'm sorry, this information should have been communicated to you up front" and maybe done SOMETHING to make me feel like I've been heardInstead they pretty much told me they couldn't do anything and after fighting with them publicly on social media is when I was told that the length of my membership has been adjustedA company shouldn't make their customer go through such hurdles to do what's right by the customer (who is paying them to stay in business) Regards, [redacted] ***
Dear Mr***,Our records indicate that a Member Care Specialist has contacted you in follow up to the feedback you provided to the Revdex.com, and they are working with you towards a resolution to your son's membership concern.Should you have any questions, please let us know.Promoting Health and Fitness,Hour Fitness Corporate Office
Dear Ms***,In response to your request for a refund for the month of AprilPlease note, our records indicate that the requested refund was processed by our office on 4/6/A refund in the amount of $was processed back to the credit card used for payment ( [redacted] ending in ***)This amount represents the amount debited on 4/5/for your membership dues for the month of April Additionally, there have been no further debits taken from your account.Sincerely,Hour Fitness Corporate Office
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below Regards, [redacted] I was suppose to have received an email confirming the details the same day, on 2015-12-01, and a new enrollment later this monthNeither of which have occurred.
Dear [redacted] Our records indicate that your concern has been resolved by our office Should you have any questions, please let us know Yours in Fitness, Hour Fitness Corporate Office
Dear Ms [redacted] , New Roman",serifTimes New Roman""> Our records indicate that a Member Care Specialist has attempted to contact you in follow up to the comments you provided to the Revdex.comUnfortunately, they were unable to speak with you.? At your earliest convenience, please contact us by calling the phone number provided in their voicemails for assistance We look forward to speaking with you soon! Promoting Health and Fitness,Hour Fitness Corporate Office ?
Revdex.com:I have reviewed the? response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below I have called back and have been told that the Manager is in a Supervisor Meeting and that she would call me bacl? I have not heard back for several days? Please come to the cycle class on Mondays at or Tue at ? Regards, [redacted]
Dear [redacted] Our records indicate that the $in question was waived for SeptemberSince we did not collect payment, there is no refund due at this time.? Promoting Health and Fitness, Hour Fitness Corporate
Revdex.com: I have reviewed the? response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.? I will wait? for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
Dear [redacted] Our records indicate that the local District Manager has contacted you in follow up to the additional comments you provided to the Revdex.com and they have resolved your concern.? Should you have any questions, please let us know.? Sincerely,Hour Fitness Corporate
Revdex.com: I have reviewed the? response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below.First of all, no one has tried to meet with me at allIf they did, ask them how they tried.? If they emailed me, then where is the email.? The emails that I am attaching to this response will show exactly how 24hour fitness has in fact evaded emailing me in efforts to shield their actions.? On August 25, 2015, I emailed customer service about the filthy conditions of the [redacted] Club.? Oddly and shortly thereafter I started having a problem with the cleaning crew disregarding my? privacy in the locker roomThe email attached shows the complaint.? When I spoke to [redacted] (manager) and emailed him on Ocotober 15, about what had happened numerous times, he DID NOT email me back.? Instead, I received a call from [redacted] .? I emailed [redacted] on October 20, and again explained my complaint.? On October 20, I received an email from [redacted] (after he left me a phone message asking me to call him) NOT addressing my complaint but instead a request to call him.? I called him since he DID NOT answer my email, and he only tried to dominate the conversation, told me that the area was a common area and not a part of the mens locker room, and that 24hour fitness would gladly terminate my membership if I took any more videos.? I have also attached a diagram that shows the exact are that the workers were coming into and the areas ARE NOT COMMON AREAS? The Xs on the diagram show where the female workers continued to come into and that the workers were in a position to see the dressing and showering areas of the locker room? On November 11, I received a phone message from ***, saying he wanted me to call him? I DID NOT call him back because when I called at their request before, I was threatened by [redacted] ***? Thus, I sent a phone text to him (copy attached also), and he DID NOT respond? They HAVE NOT tried to meet with me and their only answer was to threaten me.? No I will not continue calling them just to be threatened, and they are not addressing my email content specifically because they are thinking that there actions have gone UNDOCUMENTED and UNRECORDED.? At this point the only person that needs to address my concerns is their legal representative.? I WILL NOT engage in phone calls so that they can continue to try and threaten me.? If they are honest and have an ounce of integrity, address my MANY documented emails directly, and not avoid documented responses like a dishonest person.? Ask 24hour fitness to show you any written emails TO ME and MY email account about meeting, and/or addressing directly the content of my emails to themThey cant provide them to you because they don’t existI've shown them video and photo of the incidents (and I have others as well) and they have only blamed and threatened me? Since they continue to blame me for the incident and dont care about the violation of my rights to privacy, I am only interested in settling the issue through legal means? I am asking for monetary damages and if ignored, court proceedings will follow.? Regards, [redacted] ***
Dear [redacted] We have reviewed your additional comments filed with the Revdex.com regarding your 24 Hour Fitness membership Pursuant to your membership agreement with Hour Fitness, your membership is eligible for an annual renewal increase after the first 12- month renewal term immediately following the initial prepaid termPlease note that this increase was not a decision which we took lightlyHowever, it was an important and necessary step to ensure we provide all of our members with a clean, friendly, well-maintained club experience. We are unable to comply with your request to reduce your annual renewalHowever, we do believe that even with the increase, you are still getting a great value at a highly competitive rate We thank you for being a member and wish you continued success with your future fitness goals Promoting Health and Fitness, Hour Fitness Corporate Office
Revdex.com:I have reviewed the? response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below.They are unwilling to reduce my rate to the agreed upon rate of $49/year and acknowledge that there was a verbal agreement? I'm not a lawyer and can't be expected to find some clause buried in the contract that they started putting in the year I joined? Raising the rates over 100% is ridiculous, especially when promised verbally they wouldn't increase.Regards, [redacted]
Dear [redacted] ***Our records indicate that your concern has addressed by the local Club Manager.? ? Should you have any questions, please let us know.? Promoting Health and Fitness,? Hour Fitness Corporate Office
Dear [redacted] Our records indicate that your concern has been addressed by our office.? ? Should you have any further questions, please let us know.? Promoting Health and Fitness,? Hour Fitness Corporate Office
Dear [redacted] We are sorry to hear that the several attempts made by the local Club and District Manager to reach regarding your concern were not successful? As such, a Member Care Specialist from our office attempted to contact you today in order to follow up but received your voicemailAt your earliest convenience, please return their call for further assistance.We look forward to hearing from you soon.Yours in Fitness,Hour Fitness Corporate
Dear Mr [redacted] ,Our records indicate that the local District Manager has attempted to contact you in follow up to the comments you provided to the Revdex.comUnfortunately, they were unable to speak with youAt your earliest convenience, please contact us by calling the phone number provided in their voicemail.We look forward to speaking with you soon!Promoting Health and Fitness,Hour Fitness Corporate Office
Dear [redacted] Our records indicate that your concern has since been resolved by our office.? Should you have any further questions or concerns, please let us knowWe thank you for being a member and wish you continued success with your future fitness goals.Promoting Health and Fitness, Hour Fitness Corporate Office
Dear Ms***, New Roman",serifTimes New Roman""> Our records indicate that a Member Care Specialist has attempted to contact you in follow up to the comments you provided to the Revdex.comUnfortunately, they were unable to speak with you.? At your earliest convenience, please contact us by calling the phone number provided in their voicemails for assistance We look forward to speaking with you soon! Promoting Health and Fitness,Hour Fitness Corporate Office
Revdex.com: I have reviewed the? response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below I returned the call to [redacted] who was the representative who left a messageHe did not seem aware of the details or the history of the incidentI told him that the one sentence report provided to me was not sufficient or accurate.? [redacted] said he did not see the report and was not familiar with the incident.? [redacted] said he would review some things and get back with meI still do not have a accurate written report of what happened when my daughter was hurt at their facilitiesI also do not have any explanation on why I was not successfully contacted after she was hurt Regards, [redacted]