Dear [redacted] Our records indicate that a Member Care Specialist has contacted you in follow up to your concernUnfortunately, we were not able to reach you? At your earliest convenience, please return our call by calling the phone number provided in our voicemail We look forward to hearing from you soon Yours in Fitness,Hour Fitness Corporate ?
Revdex.com: I have reviewed the? response made by the business in reference to complaint ID [redacted] 3, and find that this resolution would be satisfactory to me.? I will wait? for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
I received a call from the business earlier this week.? The service person agreed to refund my money as requested.? I haven't seen the credit on my account statement yet, but I believe it has been satisfactorily resolved Thank you! [redacted]
Dear [redacted] ***Our records indicate that a second attempt was made to contact you via phone on 7/8/Unfortunately we are still unable to reach you by phone so our Member Care Specialist has left another voicemail providing their contact information and confirming our call back number.? Sincerely,Hour Fitness Corporate Office
Dear [redacted] ***Our records indicate that your concern has been addressed by our office.? ? Should you have any questions, please let us know.? Promoting Health and Fitness,? Hour Fitness Corporate Office
Dear [redacted] Another call was placed to the phone number provided in your most recent correspondenceUnfortunately we were not able to reach you.? ? At your earliest convenience, please contact our office by calling the phone number provided in the? voice-mail left for you by our Member Care Specialist.Thank you,Promoting Health and Fitness,? Hour Fitness Corporate Office
Revdex.com: I was left a voicemail message in response from the business in reference to complaint ID [redacted] and find that their suggested resolution may be satisfactory to me.? I will wait? for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***
Revdex.com: I have met with [redacted] the on-site Manager at this hour facility as well as with [redacted] their on-site technician and they are now aware of the issues with the lockers rooms and equipmentI'm happy about this meeting and will consider this complaint closed and resolvedThank you
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below Dear Sir / Madam, We filed a Revdex.com complaint in January about hour fitness life time contract that was not honoredWe paid up front for a life time membership that was later increased without any notification and contradicted the initial promiseThere was no real resolution to the complaintNow, we have been informed that a class action was filed with hour fitness and there is a settlement to honor the initial life time agreementThis was also reported in local bay area media and the district attorney in Orange County and Bay areaThe membership increase to my wife, Daughter and I should be reverted to the initial agreementThank you ***The membership increase to my wife, Daughter and I should be reverted to the initial agreementA credit to previous yearly membership payments should be provided Regards, [redacted]
Dear [redacted] Our records indicate that a Member Care Specialist has attempted to contact you in follow up to your concernUnfortunately, we were not able to reach you as the phone number you provided does not have a voicemail optionAt your earliest convenience, please provide an alternate phone number where you can be reached.? Thank you,Hour Fitness Corporate ?
Revdex.com: I have reviewed the? response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.? I will wait? for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***
Revdex.com: I have reviewed the? response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me.? I will wait? for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
Revdex.com: I have reviewed the? response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below Regards, ***? ***
Revdex.com:I have reviewed the? response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below.This lady from four fitness corporate office called me and told me that there is nothing she can doSo, I asked her why she called me and wasted my timeShe said there is nothing she can do about it and she just wanted to have a conversationThey don't have any solution for meThey said there is nothing they can do to solve this problemThey increased over 300% of my membership feesThe contract states 3% to 5% increaseThey said it is for monthly membershipMy membership is yearlySo, they said the terms and condition did not apply to my membershipSo, why did they increase over 300% of my membership fees? They didn't fix anything at all at the fitness centerEverything is very dirty and broken including light bulbs, fitness machine, men locker room, steam room, sauna, pool, restroom, sinks, faucet, doors, benches, floor, ceilingsThey pretended to fix sauna room and steam room and closed for a whileThen, they didn't fix anythingThey just cleaned the floorThey are still closing the pool without fixing or remodeling anythingThis is ridiculousThe place is very dirtyWater fountain is also very dirtyThis place definitely have health concern.? My main concern is the over 300% increase of my membershipThe original terms and condition stated that my membership fee is fixed for lifeIt is the life-time membershipThey cannot increase even a centThe terms and condition did not state that they can increase over 300%They increased my membership fees while nearly everything is broken in this placeThey called me wasted my time without any solution in their sideShe said she is the boss and her boss cannot speak with mePlease fix the problemOtherwise, I have to further complain to everywhere.? Regards, [redacted] ***
Revdex.com: I have reviewed the? response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.? I will wait? for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] **
Revdex.com: I have reviewed the? response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below The business response was to have a local club manager talk to meThe club manager for the [redacted] location contacted me, and asked that I meet with her to discuss this complaintDuring our meeting, she explained the specific criteria, all hidden and unknown to members, that were necessary to be granted access to the replacement Super Sport in [redacted] club after the original Active in [redacted] club closedI did not go to the Active in [redacted] before it closed because it was located further than the Active in [redacted] so I obviously did not qualify nor did I dispute access to that club.? I told her I had significant attendance to the Active in [redacted] before it closed, but was still not granted access to the replacement Super SportShe recalled that an upgrade offer of (
Dear [redacted] Our records indicate that a Member Care Specialist has contacted you in follow up to the additional comments you provided to the Revdex.com and they have resolved your concernShould you have any questions, please let us know.? Sincerely,Hour Fitness Corporate
Dear [redacted] ***Our records indicate that the Operations Manager has contacted you in follow up to your feedback regarding your local clubShould you have any further questions, please let us know.Yours in Fitness,Hour Fitness Corporate Office
Revdex.com:I have reviewed the? response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below.THERE WAS NO OFFER OTHER THAN FOR ME TO PAY THE RETAIL UPGRADE RATE TO USE THIS CLUB.The local manager did contact me and told me the same thing I was told by the customer service representative when I called them.? She advised me she could not offer me a grandfather membership t the one club and that I should take my issue up with the customer service representative who made me the offer.? When I told her I asked if I could speak with him or his supervisor I was told that was not possible.? The customer service representative even said there was no one higher in the corporate office I could speak with.? I wrote this to the Revdex.com is my last response and hour fitness is just giving me and the Revdex.com a runaround.Regards, [redacted]
Revdex.com:I have reviewed the? response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below.My membership was re-instated which I appreciate, however my annual renewal rates are still over 400% from where they started which is a bait and switch from how it was sold to me (was told only small adjustments would be made to adjust for inflation etc) I was also charged a full $for dues, even though my membership was not active for over half the year I know there is a class action lawsuit in regards to how hour fitness is handling these 'lifetime' membershipsVery disappointed Regards, [redacted] ***
Dear [redacted] Our records indicate that a Member Care Specialist has contacted you in follow up to your concernUnfortunately, we were not able to reach you? At your earliest convenience, please return our call by calling the phone number provided in our voicemail We look forward to hearing from you soon Yours in Fitness,Hour Fitness Corporate ?
Revdex.com: I have reviewed the? response made by the business in reference to complaint ID [redacted] 3, and find that this resolution would be satisfactory to me.? I will wait? for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
I received a call from the business earlier this week.? The service person agreed to refund my money as requested.? I haven't seen the credit on my account statement yet, but I believe it has been satisfactorily resolved Thank you! [redacted]
Dear [redacted] ***Our records indicate that a second attempt was made to contact you via phone on 7/8/Unfortunately we are still unable to reach you by phone so our Member Care Specialist has left another voicemail providing their contact information and confirming our call back number.? Sincerely,Hour Fitness Corporate Office
Dear [redacted] ***Our records indicate that your concern has been addressed by our office.? ? Should you have any questions, please let us know.? Promoting Health and Fitness,? Hour Fitness Corporate Office
Dear [redacted] Another call was placed to the phone number provided in your most recent correspondenceUnfortunately we were not able to reach you.? ? At your earliest convenience, please contact our office by calling the phone number provided in the? voice-mail left for you by our Member Care Specialist.Thank you,Promoting Health and Fitness,? Hour Fitness Corporate Office
Revdex.com: I was left a voicemail message in response from the business in reference to complaint ID [redacted] and find that their suggested resolution may be satisfactory to me.? I will wait? for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***
Revdex.com: I have met with [redacted] the on-site Manager at this hour facility as well as with [redacted] their on-site technician and they are now aware of the issues with the lockers rooms and equipmentI'm happy about this meeting and will consider this complaint closed and resolvedThank you
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below Dear Sir / Madam, We filed a Revdex.com complaint in January about hour fitness life time contract that was not honoredWe paid up front for a life time membership that was later increased without any notification and contradicted the initial promiseThere was no real resolution to the complaintNow, we have been informed that a class action was filed with hour fitness and there is a settlement to honor the initial life time agreementThis was also reported in local bay area media and the district attorney in Orange County and Bay areaThe membership increase to my wife, Daughter and I should be reverted to the initial agreementThank you ***The membership increase to my wife, Daughter and I should be reverted to the initial agreementA credit to previous yearly membership payments should be provided Regards, [redacted]
Dear [redacted] Our records indicate that a Member Care Specialist has attempted to contact you in follow up to your concernUnfortunately, we were not able to reach you as the phone number you provided does not have a voicemail optionAt your earliest convenience, please provide an alternate phone number where you can be reached.? Thank you,Hour Fitness Corporate ?
Revdex.com: I have reviewed the? response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.? I will wait? for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***
Revdex.com: I have reviewed the? response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me.? I will wait? for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
Revdex.com: I have reviewed the? response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below Regards, ***? ***
Revdex.com:I have reviewed the? response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below.This lady from four fitness corporate office called me and told me that there is nothing she can doSo, I asked her why she called me and wasted my timeShe said there is nothing she can do about it and she just wanted to have a conversationThey don't have any solution for meThey said there is nothing they can do to solve this problemThey increased over 300% of my membership feesThe contract states 3% to 5% increaseThey said it is for monthly membershipMy membership is yearlySo, they said the terms and condition did not apply to my membershipSo, why did they increase over 300% of my membership fees? They didn't fix anything at all at the fitness centerEverything is very dirty and broken including light bulbs, fitness machine, men locker room, steam room, sauna, pool, restroom, sinks, faucet, doors, benches, floor, ceilingsThey pretended to fix sauna room and steam room and closed for a whileThen, they didn't fix anythingThey just cleaned the floorThey are still closing the pool without fixing or remodeling anythingThis is ridiculousThe place is very dirtyWater fountain is also very dirtyThis place definitely have health concern.? My main concern is the over 300% increase of my membershipThe original terms and condition stated that my membership fee is fixed for lifeIt is the life-time membershipThey cannot increase even a centThe terms and condition did not state that they can increase over 300%They increased my membership fees while nearly everything is broken in this placeThey called me wasted my time without any solution in their sideShe said she is the boss and her boss cannot speak with mePlease fix the problemOtherwise, I have to further complain to everywhere.? Regards, [redacted] ***
Revdex.com: I have reviewed the? response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.? I will wait? for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] **
Revdex.com: I have reviewed the? response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below The business response was to have a local club manager talk to meThe club manager for the [redacted] location contacted me, and asked that I meet with her to discuss this complaintDuring our meeting, she explained the specific criteria, all hidden and unknown to members, that were necessary to be granted access to the replacement Super Sport in [redacted] club after the original Active in [redacted] club closedI did not go to the Active in [redacted] before it closed because it was located further than the Active in [redacted] so I obviously did not qualify nor did I dispute access to that club.? I told her I had significant attendance to the Active in [redacted] before it closed, but was still not granted access to the replacement Super SportShe recalled that an upgrade offer of (
Dear [redacted] Our records indicate that a Member Care Specialist has contacted you in follow up to the additional comments you provided to the Revdex.com and they have resolved your concernShould you have any questions, please let us know.? Sincerely,Hour Fitness Corporate
Dear [redacted] ***Our records indicate that the Operations Manager has contacted you in follow up to your feedback regarding your local clubShould you have any further questions, please let us know.Yours in Fitness,Hour Fitness Corporate Office
Revdex.com:I have reviewed the? response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below.THERE WAS NO OFFER OTHER THAN FOR ME TO PAY THE RETAIL UPGRADE RATE TO USE THIS CLUB.The local manager did contact me and told me the same thing I was told by the customer service representative when I called them.? She advised me she could not offer me a grandfather membership t the one club and that I should take my issue up with the customer service representative who made me the offer.? When I told her I asked if I could speak with him or his supervisor I was told that was not possible.? The customer service representative even said there was no one higher in the corporate office I could speak with.? I wrote this to the Revdex.com is my last response and hour fitness is just giving me and the Revdex.com a runaround.Regards, [redacted]
Revdex.com:I have reviewed the? response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below.My membership was re-instated which I appreciate, however my annual renewal rates are still over 400% from where they started which is a bait and switch from how it was sold to me (was told only small adjustments would be made to adjust for inflation etc) I was also charged a full $for dues, even though my membership was not active for over half the year I know there is a class action lawsuit in regards to how hour fitness is handling these 'lifetime' membershipsVery disappointed Regards, [redacted] ***