Dear [redacted] Our records indicate that that a Member Care Specialist has contacted you in follow up to your concern and addressed your feedbackAdditionally, the questions you posed regarding your local club have been directed to the local Club Manager for review and follow upShould you have any questions, please let us know Promoting Health and Fitness, Hour Fitness Corporate Office
Dear [redacted] Our records indicate that your concern has been addressed by your local clubShould you have any questions, please let us know Promoting Health and Fitness, Hour Fitness Corporate Office
Dear [redacted] , We have reviewed your additional comments filed with the Revdex.com regarding your 24? Hour? Fitness? membership Pursuant to your? membership? agreement with Hour Fitness, your membership is eligible for an annual dues increase after the? initial? prepaid term.? Please note that this increase was not a decision which we took lightlyHowever, it was an important and necessary step to ensure we provide all of our members with a clean, friendly, well-maintained club experience.? We value your loyalty and believe even with the increase, you are still getting the best value and access to all Super Sport, Sport, Active and Fit-Lite clubs nationwide based on your access level On behalf of Hour Fitness, we thank you for your valued business and look forward to helping you with your fitness journey in the many years ahead Yours in Fitness,? Hour Fitness Corporate
Dear [redacted] Our records indicate that a Member Care Specialist has contacted you in follow up to your concernUnfortunately, you were unable to speak with them at the timeAt your earliest convenience, please contact our office by calling the phone number provided at the time of our call Promoting Health and Fitness,? Hour Fitness Corporate
Dear [redacted] Unfortunately we are unable to reach you by phone to discuss this matter.? Additionally, your mailbox is full which? prevents? us from leaving a message.? ? At your earliest convenience, please provide an alternate phone number where you can be reached so we may assist you with your concern.We? look forward to speaking with you soon.Promoting Health and Fitness,? Hour Fitness Corporate Office
Dear Ms [redacted] Our records indicate that a Member Care Specialist has attempted to contact you in follow up to the comments you provided to the Revdex.comUnfortunately [redacted] they were unable to speak with youAt your earliest convenience [redacted] please contact us by calling the phone number provided in their voicemail.? We look forward to speaking with you soon!Promoting Health and Fitness*Hour Fitness Corporate Office
Dear Mr***, Our records indicate that your concern has been addressed by our office.? Should you have any questions, please let us know Promoting Health and Fitness, Hour Fitness Corporate Office
Dear [redacted] Our records indicate that your concern has been resolved by our officeShould you have any questions, please let us know.Yours in Fitness,Hour Fitness Corporate
Revdex.com: I have reviewed the? response made by the business in reference to complaint ID [redacted] and find that the message is inaccurate? I did not receive any phone calls from the corporate officeHowever, the local gym manager spoke to my wife after she returned his call on my behalfThe account was cancelledAlthough we didn't get the $in membership fees back from the two months priorI will consider this complaint resolvedThank you very much for your assistance in this matter.? Regards, [redacted]
Revdex.com: I have reviewed the? response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below Regards, [redacted]
Dear [redacted] Since your concern is related to the conditions of your local club, it is? necessary? for us to collaborate with club management as they are responsible for the upkeep and general operations of their? locationPlease be assured that the Club Manager is aware of and actively involved in addressing your feedbackWe ask for your patience in allowing them the opportunity to address your concerns for the desired long term resolution? We encourage you to stay in touch with the Club Manager so they can provide you with any updates or accomplishments regarding their progress.? We apologize for any inconvenience that this may have caused and thank you for being a member.Yours in Fitness,Hour Fitness Corporate Office
Revdex.com: I have reviewed the? response made by the business in reference to complaint ID [redacted] Once the business contacted me the complaint was readily resolvedIt just took some help from you to get them to finally get in touch with me Thank you for your help Regards, [redacted] ***
Revdex.com: I have reviewed the? response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below.I have not yet been reimbursed the money that was taken out of my bank account, after the Operations Manager kicked me out of the gym without a reason, and I cancelled my membershipThen, I was lied over and over about the money being put back in my account, then that a check was going to be sent, then that it will be sent, then that it was sent, etc, etc? Never received my money or an apology for the horrible and unacceptable treatment I received after years of membership.So, noIt has not been solved Regards, [redacted]
Dear [redacted] Our records indicate that the local Club Manager spoke with you on 9/16/During this conversation, they clarified some confusion related to your personal training during the transition of a trainer who was exiting the business.? The Club Manager offered multiple options to successfully address your feedback and retain you as a member but you declined their offers and opted to cancel your membership.Sincerely,Hour Fitness Corporate Office
Dear Mr***,Our records indicate that the General Manager of your local club has contacted you in follow up to the comments you provided to the Revdex.com, and they have addressed your feedback.Promoting Health and Fitness,Hour Fitness Corporate Office
Dear Mr [redacted] , We take feedback from our members very seriously and? sincerely regret any unpleasant experience that may have occurred to detract from our level of service or our facilities We are currently investigating this matter and expect to have an update for you soonYou should receive a phone call within the next 3-business days providing you with more information Thank you for your patience, Hour Fitness Corporate Office
Revdex.com:I have reviewed the? response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below ---------- Forwarded message ----------From:? [redacted] Date: Thu, Jun 23, at 11:AMSubject: Re: You have a new message from the Revdex.comTo: Revdex.com [redacted] I was contacted by the local manager and he said he can do nothing about adding personal to add classesCooperate ? sets the budgetThe class is often over the room capacity set by the fire marshalIllegal and putting seniors at risk Thank you, [redacted]
Revdex.com: I have reviewed the? response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below Thank you for your commentHour sales associates were marketing this membership as a lifetime membershipIt is bad business practice to sell a lifetime membershipThis is why so many members are outraged Regards, [redacted] ***
Revdex.com:I have reviewed the? response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below ? [redacted] from Hr called me.? The are refunding the first payments for $via check.? She claims Hr did not charge my credit card and did not receive payment for the 3rd charge after my membership was canceled.? I checked with my credit card company and was informed that Hr fitness , Carlsbad CA submitted the chargeThey told me they have to wait at least days to allow the dispute with HR to respond.? So once the check is received (and clears the bank) and the credit card charge is resolved, then I will let you know.? At this point it is only partially resolved.? any questions, feel free to contact methanksRegards, [redacted]
Revdex.com: I have reviewed the? response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.? I will wait? for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***
Dear [redacted] Our records indicate that that a Member Care Specialist has contacted you in follow up to your concern and addressed your feedbackAdditionally, the questions you posed regarding your local club have been directed to the local Club Manager for review and follow upShould you have any questions, please let us know Promoting Health and Fitness, Hour Fitness Corporate Office
Dear [redacted] Our records indicate that your concern has been addressed by your local clubShould you have any questions, please let us know Promoting Health and Fitness, Hour Fitness Corporate Office
Dear [redacted] , We have reviewed your additional comments filed with the Revdex.com regarding your 24? Hour? Fitness? membership Pursuant to your? membership? agreement with Hour Fitness, your membership is eligible for an annual dues increase after the? initial? prepaid term.? Please note that this increase was not a decision which we took lightlyHowever, it was an important and necessary step to ensure we provide all of our members with a clean, friendly, well-maintained club experience.? We value your loyalty and believe even with the increase, you are still getting the best value and access to all Super Sport, Sport, Active and Fit-Lite clubs nationwide based on your access level On behalf of Hour Fitness, we thank you for your valued business and look forward to helping you with your fitness journey in the many years ahead Yours in Fitness,? Hour Fitness Corporate
Dear [redacted] Our records indicate that a Member Care Specialist has contacted you in follow up to your concernUnfortunately, you were unable to speak with them at the timeAt your earliest convenience, please contact our office by calling the phone number provided at the time of our call Promoting Health and Fitness,? Hour Fitness Corporate
Dear [redacted] Unfortunately we are unable to reach you by phone to discuss this matter.? Additionally, your mailbox is full which? prevents? us from leaving a message.? ? At your earliest convenience, please provide an alternate phone number where you can be reached so we may assist you with your concern.We? look forward to speaking with you soon.Promoting Health and Fitness,? Hour Fitness Corporate Office
Dear Ms [redacted] Our records indicate that a Member Care Specialist has attempted to contact you in follow up to the comments you provided to the Revdex.comUnfortunately [redacted] they were unable to speak with youAt your earliest convenience [redacted] please contact us by calling the phone number provided in their voicemail.? We look forward to speaking with you soon!Promoting Health and Fitness*Hour Fitness Corporate Office
Dear Mr***, Our records indicate that your concern has been addressed by our office.? Should you have any questions, please let us know Promoting Health and Fitness, Hour Fitness Corporate Office
Dear [redacted] Our records indicate that your concern has been resolved by our officeShould you have any questions, please let us know.Yours in Fitness,Hour Fitness Corporate
Revdex.com: I have reviewed the? response made by the business in reference to complaint ID [redacted] and find that the message is inaccurate? I did not receive any phone calls from the corporate officeHowever, the local gym manager spoke to my wife after she returned his call on my behalfThe account was cancelledAlthough we didn't get the $in membership fees back from the two months priorI will consider this complaint resolvedThank you very much for your assistance in this matter.? Regards, [redacted]
Revdex.com: I have reviewed the? response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below Regards, [redacted]
Dear [redacted] Since your concern is related to the conditions of your local club, it is? necessary? for us to collaborate with club management as they are responsible for the upkeep and general operations of their? locationPlease be assured that the Club Manager is aware of and actively involved in addressing your feedbackWe ask for your patience in allowing them the opportunity to address your concerns for the desired long term resolution? We encourage you to stay in touch with the Club Manager so they can provide you with any updates or accomplishments regarding their progress.? We apologize for any inconvenience that this may have caused and thank you for being a member.Yours in Fitness,Hour Fitness Corporate Office
Revdex.com: I have reviewed the? response made by the business in reference to complaint ID [redacted] Once the business contacted me the complaint was readily resolvedIt just took some help from you to get them to finally get in touch with me Thank you for your help Regards, [redacted] ***
Revdex.com: I have reviewed the? response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below.I have not yet been reimbursed the money that was taken out of my bank account, after the Operations Manager kicked me out of the gym without a reason, and I cancelled my membershipThen, I was lied over and over about the money being put back in my account, then that a check was going to be sent, then that it will be sent, then that it was sent, etc, etc? Never received my money or an apology for the horrible and unacceptable treatment I received after years of membership.So, noIt has not been solved Regards, [redacted]
Dear [redacted] Our records indicate that the local Club Manager spoke with you on 9/16/During this conversation, they clarified some confusion related to your personal training during the transition of a trainer who was exiting the business.? The Club Manager offered multiple options to successfully address your feedback and retain you as a member but you declined their offers and opted to cancel your membership.Sincerely,Hour Fitness Corporate Office
Dear Mr***,Our records indicate that the General Manager of your local club has contacted you in follow up to the comments you provided to the Revdex.com, and they have addressed your feedback.Promoting Health and Fitness,Hour Fitness Corporate Office
Dear Mr [redacted] , We take feedback from our members very seriously and? sincerely regret any unpleasant experience that may have occurred to detract from our level of service or our facilities We are currently investigating this matter and expect to have an update for you soonYou should receive a phone call within the next 3-business days providing you with more information Thank you for your patience, Hour Fitness Corporate Office
Revdex.com:I have reviewed the? response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below ---------- Forwarded message ----------From:? [redacted] Date: Thu, Jun 23, at 11:AMSubject: Re: You have a new message from the Revdex.comTo: Revdex.com [redacted] I was contacted by the local manager and he said he can do nothing about adding personal to add classesCooperate ? sets the budgetThe class is often over the room capacity set by the fire marshalIllegal and putting seniors at risk Thank you, [redacted]
Revdex.com: I have reviewed the? response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below Thank you for your commentHour sales associates were marketing this membership as a lifetime membershipIt is bad business practice to sell a lifetime membershipThis is why so many members are outraged Regards, [redacted] ***
Revdex.com:I have reviewed the? response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below ? [redacted] from Hr called me.? The are refunding the first payments for $via check.? She claims Hr did not charge my credit card and did not receive payment for the 3rd charge after my membership was canceled.? I checked with my credit card company and was informed that Hr fitness , Carlsbad CA submitted the chargeThey told me they have to wait at least days to allow the dispute with HR to respond.? So once the check is received (and clears the bank) and the credit card charge is resolved, then I will let you know.? At this point it is only partially resolved.? any questions, feel free to contact methanksRegards, [redacted]
Revdex.com: I have reviewed the? response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.? I will wait? for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***