While this has clearly inconvenienced ? me for many months and ? for some unexplained reason hour fitness committed ? many membership access and renewal and payment account ? and communication and customer service errors all on the national side and not from my local club who are also very nice, and ? national call censeter service support or whatever the dept is called -ignored ? efforts to resolve and clarify this over many months,---------------------------------------------- I am willing and happy ? to put an end to this assuming what they have promised in their email is true and they make good on their promises to meFor the most part I have always enjoyed the club and membership throughout the years and most of the hour fitness people I have met are very nice and good people ? and this seems out of the ordinary but it occurred many times on their part of this depty in national and in particular an individual there ---- and it is they that perpetuated this error.? I wish to thank the kindness and professionalism of the BB for their efforts and I appreciate them very much.? Thank you? Revdex.com: I have reviewed the? response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me.? I will wait? for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
Revdex.com: I have reviewed the? response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below An individual from 24's office did call me.? He told me that there was nothing that he could do about my contract and honoring the price that I was paying and letting me attend? all? facilities.? The only option he gave me was to upgrade my contract to a new contract so that I could now attend any store.? I know that this upgrade was a good deal compared to what new members are paying but it was still going to double my current fee.? With that said, I don't think that the conflict was resolved with a new contract because they are not honoring the original contact to let me attend any and all facilities with my annual fee.? Regards, [redacted] ? [redacted]
Dear [redacted] Our records indicate that your concern has been addressed by our office.? Should you have any further questions, please let us know We thank you for being a member and wish you continued success with your future fitness goals Promoting Health and Fitness, Hour Fitness Corporate Office
Dear [redacted] Our records indicate that your concern has been resolved by our office.? Should you have any questions, please let me know Promoting Health and Fitness, Hour Fitness Corporate Office
Dear [redacted] Our records indicate that your concern has been addressed by our office Should you have any questions, please let us know Promoting Health and Fitness, Hour Fitness Corporate?
Revdex.com: I have reviewed the? response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below YOUR RECORDS SHOULD ALSO LET YOU KNOW THAT ON 11- 4, I WAS MISTREATED, ASKED TO LEAVE THE PREMISES FOR NO REASON, (WELL, YES, I ASKED TO HAVE A TV CHANNEL CHANGED AND RECEIVED A REFUSAL AND A "DO IT YOURSELF" RESPONSE.) HAVE THE POLICE CALLED THE POLICE AND WAS THREATENED, BY AN OPMANAGER WHO REEKED OF ALCOHOL AND THEN, AFTER MANY COMPLAINTS, DAYS LATER I RECEIVED A CALL FROM YOUR REGMANAGER SAYING SORRY BUT, WE ARE NOT GOING TO DO ANYTHING ABOUT ITI CLEARLY HAD NO CHOICEHE WAS THE ONE WHO CANCELLED, BY MY REQUEST, AND HE SHOULD HAVE KNOWN, AND LET ME KNOW, THAT I WOULD BE CHARGED ANYWAYIT'S BEEN THREE MONTHS OF LIE, AFTER LIEI JUST RECEIVED THE REFUND CHECKYOU SHOULD BE ASHAMED TO HAVE SUCH A POORLY RUN BUSINESS, WITH SUCH UNQUALIFIED, RUDE EMPLOYEES Regards, [redacted]
Dear [redacted] Pursuant to your? membership? agreement with Hour Fitness, your membership is eligible for an annual dues increase after the? initial? prepaid term.? We are unable to comply with your request to reduce your? annual duesHowever, we do believe that even with the increase, you are still getting a great value at a? highly? competitive? rate We thank you for being a member and wish you continued success with your future fitness goals Yours in Fitness,? Hour Fitness Corporate ? ?
Revdex.com:I have reviewed the? response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below.Nobody has left me any voice mails regarding this complaintA club manager called me from the [redacted] location, however, I was attending an important event and asked if I could call her back within the hourShe said that was fine, however, I was unable to get back in touch with herI called three times and left messages with the person who answered the phone each time, and still to this day have yet to receive a call back from anyonehour fitness has proven themselves to be about themselves and no longer about the customers I don't know if they have changed management in the corporate offices, because with so many changes being made, and not for the better, they are not the good establishment they once wereTo them, I am just one person in a massive podWhen companies start treating the customers in this way, it doesn't take long for other people in that pod to start and follow, before you know it, you go bankruptIn regards to all the voice mails left by hour staff, please check the number being called, because it wasn't my voice mail that these people supposedly drowned with messages Regards, [redacted]
Revdex.com:I have reviewed the? response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below.I attempted to contact their corporate office (using the # they contacted me from), but was not given a name or extension? I left a message, but did not hear back.Regards, [redacted]
Revdex.com:I have reviewed the? response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below We have not been contacted by the representative as claimed? To be fair it might have been during the time when our phone was out of service (we had to get a new phone from AT&T and it had sim card issues)? We have no idea who to speak with or any number to call since it is not on their response? Seems if we need to speak with someone it would have been included in this message.Regards, [redacted]
Dear [redacted] ***Our records indicate that your concern has been resolved by our office.? Should you have any questions, please let us know.Promoting Health and Fitness,Hour Fitness Corporate
Dear Mr [redacted] ,Our records indicate that a Member Care Specialist has attempted to contact you in follow up to the additional comments you provided to the Revdex.comUnfortunately, they were still not able to speak you in order to obtain more information to assist with your concern.? At your earliest convenience, please contact us by calling the phone number provided in their voicemail.? Promoting Health and Fitness,Hour Fitness Corporate Office
Dear Mr [redacted] ,Our records indicate that the General Manager of your local club has met with you today in follow up to the comments you provided to the Revdex.com, and they are working with you to address the feedback you provided regarding your local club.Should you have any further questions or concerns, please contact the General Manager directly? for assistance.We wish you continued? success with your health and fitness goals, and thank you for being a member.Promoting Health and Fitness,Hour Fitness Corporate Office?
Revdex.com: I have reviewed the? response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below [hour fitness did contact me but they offered no solutionAll they did was explain where their sales employees had made a mistake in falsifying information when selling memberships to much of the publicThey offered no apology and actually no resolution was even offeredI'm very disappointed with them as a businessI have found that there are many petitions being signed by people that were also lied to by hour fitness sales associatesI will sign these petitions and also file a complaint with the state attorney general of the federal trade commission.The fact that this business is trying to close this complaint without any action is very upsetting.] Regards, [redacted] ***
Dear [redacted] Our records indicate that a Member Care Specialist has contacted you in follow up to your concernUnfortunately, we were not able to reach you? At your earliest convenience, please return our call by calling the phone number provided in our voicemail We look forward to hearing from you soon Yours in Fitness,Hour Fitness Corporate ? ?
Dear [redacted] Our records indicate that your concern has been addressed by the local District Manager.? Should you have any questions, please let us know.Promoting Health and Fitness,Hour Fitness Corporate Office
Dear [redacted] Our records indicate that your concern has been resolved by our officeShould you have any questionsplease let us know.Yours in Fitness,Hour Fitness Corporate
Dear [redacted] Our records indicate that your concern has been resolved by our officeShould you have any questions, please let us know.Yours in Fitness,Hour Fitness Corporate?
Dear [redacted] Our records indicate that your concern has been resolved by our office.? Should you have any questions, please let us know Promoting Health and Fitness, Hour Fitness Corporate
Revdex.com: I have reviewed the? response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below [I was contacted by Hour Fitness' District Manager, [redacted] on 10/13/and asked to provide my details of the events on 9/5/2017.? I explained how I was denied access to the club, citing the club manager's reason as I, "had been a member or guest of the club in the PAST".? [redacted] informed me of the club manager's lie, in which she claimed that I was only denied access because I was being "disruptive to a positive member experience".? I informed [redacted] that I was already aware of her lie, as I had attempted to resolve the issue times with Hour Fitness customer service before finally being left with no choice but to contact the Revdex.com.? The club manger's ( [redacted] 's) response which is "canned" in nature and devoid of detail, unlike my thoroughly descriptive complaints.? It is also completely absurd as I would have no reason to behave disruptively given I was only in the club for a matter of minutes and was satisfied with the experience up until she denied me access.? Ultimately, [redacted] informed me that he was ONLY contacting me at that time, in regards to [redacted] 's REBUTTAL to my complaint.? Although he did say that he would contact me again soon, once he reviewed the tape at the Northgate club, I found, and continue to find, this to be very upsetting as I am the one to present the initial complaint and am STILL waiting for Hour Fitness to address the issue FROM MY PERSPECTIVE.? Not from the perspective of the club manager ( [redacted] ) who is CLEARLY providing a "canned" response to cover her unwillingness to allow me to use a day pass, for absolutely no good reason.? Until [redacted] contacts me again and is willing to acknowledge [redacted] 's insubordination, there is no way to interpret the situation other than:? Hour Fitness is a COMPANY which subscribes to deceptive business practices in the form of offering free passes online, but forces customers to pay for a day pass, once they arrive at the club to redeem the pass.)? I reiterated to [redacted] and I reiterate to whom this may concern at the Revdex.com, that [redacted] DID IN FACT, offer to let me PURCHASE a day pass AFTER denying use of the day free pass.? The point of this detail being that she is just completely lying when she cites that I was denied access, not because I didn't meet the criteria of the day pass, but because I was being disruptive.? ? ? [redacted] needs to understand how much effort I have put into resolving this, and how absurd [redacted] 's story is.? He needs to contact me IN REGARDS TO MY COMPLAINT, not her rebuttal.? It has been nearly two months since I was left embarrassed, essentially discriminated against, and had my time and travel expenses wasted on 9/4/2017.] Regards, [redacted] ***
While this has clearly inconvenienced ? me for many months and ? for some unexplained reason hour fitness committed ? many membership access and renewal and payment account ? and communication and customer service errors all on the national side and not from my local club who are also very nice, and ? national call censeter service support or whatever the dept is called -ignored ? efforts to resolve and clarify this over many months,---------------------------------------------- I am willing and happy ? to put an end to this assuming what they have promised in their email is true and they make good on their promises to meFor the most part I have always enjoyed the club and membership throughout the years and most of the hour fitness people I have met are very nice and good people ? and this seems out of the ordinary but it occurred many times on their part of this depty in national and in particular an individual there ---- and it is they that perpetuated this error.? I wish to thank the kindness and professionalism of the BB for their efforts and I appreciate them very much.? Thank you? Revdex.com: I have reviewed the? response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me.? I will wait? for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
Revdex.com: I have reviewed the? response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below An individual from 24's office did call me.? He told me that there was nothing that he could do about my contract and honoring the price that I was paying and letting me attend? all? facilities.? The only option he gave me was to upgrade my contract to a new contract so that I could now attend any store.? I know that this upgrade was a good deal compared to what new members are paying but it was still going to double my current fee.? With that said, I don't think that the conflict was resolved with a new contract because they are not honoring the original contact to let me attend any and all facilities with my annual fee.? Regards, [redacted] ? [redacted]
Dear [redacted] Our records indicate that your concern has been addressed by our office.? Should you have any further questions, please let us know We thank you for being a member and wish you continued success with your future fitness goals Promoting Health and Fitness, Hour Fitness Corporate Office
Dear [redacted] Our records indicate that your concern has been resolved by our office.? Should you have any questions, please let me know Promoting Health and Fitness, Hour Fitness Corporate Office
Dear [redacted] Our records indicate that your concern has been addressed by our office Should you have any questions, please let us know Promoting Health and Fitness, Hour Fitness Corporate?
Revdex.com: I have reviewed the? response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below YOUR RECORDS SHOULD ALSO LET YOU KNOW THAT ON 11- 4, I WAS MISTREATED, ASKED TO LEAVE THE PREMISES FOR NO REASON, (WELL, YES, I ASKED TO HAVE A TV CHANNEL CHANGED AND RECEIVED A REFUSAL AND A "DO IT YOURSELF" RESPONSE.) HAVE THE POLICE CALLED THE POLICE AND WAS THREATENED, BY AN OPMANAGER WHO REEKED OF ALCOHOL AND THEN, AFTER MANY COMPLAINTS, DAYS LATER I RECEIVED A CALL FROM YOUR REGMANAGER SAYING SORRY BUT, WE ARE NOT GOING TO DO ANYTHING ABOUT ITI CLEARLY HAD NO CHOICEHE WAS THE ONE WHO CANCELLED, BY MY REQUEST, AND HE SHOULD HAVE KNOWN, AND LET ME KNOW, THAT I WOULD BE CHARGED ANYWAYIT'S BEEN THREE MONTHS OF LIE, AFTER LIEI JUST RECEIVED THE REFUND CHECKYOU SHOULD BE ASHAMED TO HAVE SUCH A POORLY RUN BUSINESS, WITH SUCH UNQUALIFIED, RUDE EMPLOYEES Regards, [redacted]
Dear [redacted] Pursuant to your? membership? agreement with Hour Fitness, your membership is eligible for an annual dues increase after the? initial? prepaid term.? We are unable to comply with your request to reduce your? annual duesHowever, we do believe that even with the increase, you are still getting a great value at a? highly? competitive? rate We thank you for being a member and wish you continued success with your future fitness goals Yours in Fitness,? Hour Fitness Corporate ? ?
Revdex.com:I have reviewed the? response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below.Nobody has left me any voice mails regarding this complaintA club manager called me from the [redacted] location, however, I was attending an important event and asked if I could call her back within the hourShe said that was fine, however, I was unable to get back in touch with herI called three times and left messages with the person who answered the phone each time, and still to this day have yet to receive a call back from anyonehour fitness has proven themselves to be about themselves and no longer about the customers I don't know if they have changed management in the corporate offices, because with so many changes being made, and not for the better, they are not the good establishment they once wereTo them, I am just one person in a massive podWhen companies start treating the customers in this way, it doesn't take long for other people in that pod to start and follow, before you know it, you go bankruptIn regards to all the voice mails left by hour staff, please check the number being called, because it wasn't my voice mail that these people supposedly drowned with messages Regards, [redacted]
Revdex.com:I have reviewed the? response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below.I attempted to contact their corporate office (using the # they contacted me from), but was not given a name or extension? I left a message, but did not hear back.Regards, [redacted]
Revdex.com:I have reviewed the? response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below We have not been contacted by the representative as claimed? To be fair it might have been during the time when our phone was out of service (we had to get a new phone from AT&T and it had sim card issues)? We have no idea who to speak with or any number to call since it is not on their response? Seems if we need to speak with someone it would have been included in this message.Regards, [redacted]
Dear [redacted] ***Our records indicate that your concern has been resolved by our office.? Should you have any questions, please let us know.Promoting Health and Fitness,Hour Fitness Corporate
Dear Mr [redacted] ,Our records indicate that a Member Care Specialist has attempted to contact you in follow up to the additional comments you provided to the Revdex.comUnfortunately, they were still not able to speak you in order to obtain more information to assist with your concern.? At your earliest convenience, please contact us by calling the phone number provided in their voicemail.? Promoting Health and Fitness,Hour Fitness Corporate Office
Dear Mr [redacted] ,Our records indicate that the General Manager of your local club has met with you today in follow up to the comments you provided to the Revdex.com, and they are working with you to address the feedback you provided regarding your local club.Should you have any further questions or concerns, please contact the General Manager directly? for assistance.We wish you continued? success with your health and fitness goals, and thank you for being a member.Promoting Health and Fitness,Hour Fitness Corporate Office?
Revdex.com: I have reviewed the? response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below [hour fitness did contact me but they offered no solutionAll they did was explain where their sales employees had made a mistake in falsifying information when selling memberships to much of the publicThey offered no apology and actually no resolution was even offeredI'm very disappointed with them as a businessI have found that there are many petitions being signed by people that were also lied to by hour fitness sales associatesI will sign these petitions and also file a complaint with the state attorney general of the federal trade commission.The fact that this business is trying to close this complaint without any action is very upsetting.] Regards, [redacted] ***
Dear [redacted] Our records indicate that a Member Care Specialist has contacted you in follow up to your concernUnfortunately, we were not able to reach you? At your earliest convenience, please return our call by calling the phone number provided in our voicemail We look forward to hearing from you soon Yours in Fitness,Hour Fitness Corporate ? ?
Dear [redacted] Our records indicate that your concern has been addressed by the local District Manager.? Should you have any questions, please let us know.Promoting Health and Fitness,Hour Fitness Corporate Office
Dear [redacted] Our records indicate that your concern has been resolved by our officeShould you have any questionsplease let us know.Yours in Fitness,Hour Fitness Corporate
Dear [redacted] Our records indicate that your concern has been resolved by our officeShould you have any questions, please let us know.Yours in Fitness,Hour Fitness Corporate?
Dear [redacted] Our records indicate that your concern has been resolved by our office.? Should you have any questions, please let us know Promoting Health and Fitness, Hour Fitness Corporate
Revdex.com: I have reviewed the? response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below [I was contacted by Hour Fitness' District Manager, [redacted] on 10/13/and asked to provide my details of the events on 9/5/2017.? I explained how I was denied access to the club, citing the club manager's reason as I, "had been a member or guest of the club in the PAST".? [redacted] informed me of the club manager's lie, in which she claimed that I was only denied access because I was being "disruptive to a positive member experience".? I informed [redacted] that I was already aware of her lie, as I had attempted to resolve the issue times with Hour Fitness customer service before finally being left with no choice but to contact the Revdex.com.? The club manger's ( [redacted] 's) response which is "canned" in nature and devoid of detail, unlike my thoroughly descriptive complaints.? It is also completely absurd as I would have no reason to behave disruptively given I was only in the club for a matter of minutes and was satisfied with the experience up until she denied me access.? Ultimately, [redacted] informed me that he was ONLY contacting me at that time, in regards to [redacted] 's REBUTTAL to my complaint.? Although he did say that he would contact me again soon, once he reviewed the tape at the Northgate club, I found, and continue to find, this to be very upsetting as I am the one to present the initial complaint and am STILL waiting for Hour Fitness to address the issue FROM MY PERSPECTIVE.? Not from the perspective of the club manager ( [redacted] ) who is CLEARLY providing a "canned" response to cover her unwillingness to allow me to use a day pass, for absolutely no good reason.? Until [redacted] contacts me again and is willing to acknowledge [redacted] 's insubordination, there is no way to interpret the situation other than:? Hour Fitness is a COMPANY which subscribes to deceptive business practices in the form of offering free passes online, but forces customers to pay for a day pass, once they arrive at the club to redeem the pass.)? I reiterated to [redacted] and I reiterate to whom this may concern at the Revdex.com, that [redacted] DID IN FACT, offer to let me PURCHASE a day pass AFTER denying use of the day free pass.? The point of this detail being that she is just completely lying when she cites that I was denied access, not because I didn't meet the criteria of the day pass, but because I was being disruptive.? ? ? [redacted] needs to understand how much effort I have put into resolving this, and how absurd [redacted] 's story is.? He needs to contact me IN REGARDS TO MY COMPLAINT, not her rebuttal.? It has been nearly two months since I was left embarrassed, essentially discriminated against, and had my time and travel expenses wasted on 9/4/2017.] Regards, [redacted] ***