Smitty's Restaurants

MadelineColeman Furniture has spoken to this customer on numerous occasions in an effort to have this issue resolvedColeman is requesting that the customer provide the phone number of any additional conversations that may have taken place with the customer pertaining to this orderUpon reviewing and listening to all phone records, there was no conversation found pertaining to the measurements being providedWhen the customer provides any and all additional phone numbers that could have been used pertaining to this order, Coleman Furniture will be happy to research and listen to any corresponding phone calls. Sharon M***Coleman Furniture

***Coleman Furniture understands the customer is frustrated in regards to the delay they have had in having their complete item delivered to them. Unfortunately there was a mistake in shipping and the entirety of the customers order was not shipped. We have reached out to the
manufacturer and the proper remaining item has been shipped to the local delivery company and is en-route. We have verified with the freight company and the item has an ETA of one and a half weeks. The customer has been advised and the local delivery company will make this order a priority to have delivered to the customer. We have also advised the customer we will compensate her for the delay.Sharon M***Coleman Furniture

***Coleman Furniture apologizes for any miscommunication that may have contributed to the customers unhappiness. However, the sales prices that we are given are set by the manufacturer for very specific sales days and periods. The sales prices are only good for the specific
dates that the manufacturer set and for orders placed during that time. Coleman Furniture, are contractually obligated to offer the items at the pricing set by the manufacturer. As such we are not able to sell the item to the customer at the pricing he is asking for.Sharon M***Coleman Furniture

***Coleman Furniture has corresponded with the customer most recently as of 11/*/The customer was updated that there was delay with the order arriving at the designated delivery hubThe order is anticipated to arrive at the delivery hub between 11/** through 11/**Coleman Furniture will
continue to update the customer as new developments are made with this arrival dateAs a gesture of customer service, this customer has been offered a $Coleman Furniture.com gift card towards a future purchase.Sharon M***Coleman Furniture

***Coleman Furniture has looked into this matter and has determined that the customer has indeed received the exact product that they had orderedAdditionally, the description of this particular item clearly states "..........Crafted from solid wood, these pieces are designed with styles that will stand the test of time and quality that will last for generations*** *** utilizes solid wood materials sourced from the highest quality oak, cherry, maple and other trees, carefully crafting pieces with artisan techniques. There is no further action that Coleman Furniture needs to take regarding this matter. Sharon M***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
The furniture is defective and the defect was not visible at the time of deliveryIt was only when an attempt was made to straighten it that the defect (the bracing) gave awayThe shipping fee the business is trying to charge is not reasonable it is more than 33% of the cost of the desk! The representative from the company indicated the desk was beng replaced by the manufacturer so the business is absorbing NO costSo the response from the business is factually falseAgain I did not agree to purchase a defective product and either the furniture company or the manufacturer should be paying all costs related to the defective desk.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The repair made it look worse than the originalI am simply asking for the repair to be done again OR replace the couchThe pictures attached show the poor work done by the technicianAnd no one contacted me with a $compensation after I complained about the repair.Thank you.*** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Basically, Coleman furniture would keep refusing to replaced the furniture I am very dissatisfied with the product and customer serviceThey delivered furniture with carved damaged to my home, they are refusing to replace the furniture, at this point, is worthless to keep trying to reason with them.Thank you
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

***Coleman Furniture understands that the customer is frustrated in regards to the issue they have described. At the time of delivery we were not advised of any issues with the item. Customer contacted us weeks later to advise of the issue, at that time we advised we
would look into it and get back to her. Customer advised us by email later that day that the issue had been resolved. We have contacted the customer and offered a minimal compensation of $as we were not aware of any issues nor were we allowed the ability resolve the issue if there were one at the time of delivery.Sharon ***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Don't waive any fees then, but simply assume responsibility as wellPay me the hrs of missed workedAnd the inconvenience of having to wait almost year for you guys to complete an orderI assure you my hrs missed in vain because of Colemans mistakes surpasses $
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I received a phone call and an email from Coleman furniture on 05/**/stating that they are going to issue me a full refund of the purchase priceI have yet to be refunded, but expect it within the next couple of days
Sincerely,
*** ***

***Coleman Furniture understands that the customer is frustrated. The needed part was ordered from the manufacturer and the top was restored to 100% manufacturer standards as per the terms and conditions that the customer agreed to when they placed their order. As the customer did not want that to happen they were refunded minus fees. Sharon M***Coleman Furniture

We finally received our furniture on 1/**/

***Coleman Furniture has researched this matter and determined that the furniture that was delivered up to manufacturer standards and the furniture was accepted by the customer without indicating any issues at the time of deliveryAdditionally, regarding the warranty claim, since Coleman Furniture paid the shipping charge for the initial delivery, the customer would be required (as clearly indicated via the warranty claim form) that the customer would be responsible for the shipping charges on any and all warranty replacement items Sharon M***Coleman Furniture

***Customer has disputed the charge with *** - the processorWe are the middle of awaiting an outcome, and will be happy to work on a credit for customer once this is resolved, but at this point, it is under investigation of ***.Sharon Ma***Coleman Furniture

***This customer purchased a Saddlebrook Antique White Cocktail Table. The description of the item states that it is "Crafted with Poplar/Pine Solids with wood products. As it states wood products the item is not advertised as solid wood. The item is as advertised. The item has been verified with the manufacturer to be constructed of wood product as described . Our website also states in our terms and conditions that: Coleman is not responsible if - You received delivery of an item(s) with a finish, color or texture that is different from what you saw at the Coleman Furniture website, any website other than Coleman Furniture, at a physical furniture store, or recommendations you received from a Coleman Furniture sales representativeFinishes and colors online may not accurately represent the true color or patternCustomer accepts liability for their purchase. Coleman Furniture is not liable for errors on Our Site: We try to be as accurate as possibleHowever, we do not warrant that product descriptions or other site content is accurate, complete, reliable, current, or error-freePrices and promotions are subject to changeRarely an item listed as available on our site may not be available, or an item may be mispriced, despite our best effortsFor any of these reasons, we may cancel your order or we may contact you for instructions on the order. Sharon M***Coleman Furniture

***When customers receive a replacement through the protection plan company, they are responsible for paying the shipping, much like with the manufacturer warranty. Montage Services pays up to $towards their shipping costs, but the remainder the delivery company
charges is not coveredThese are actual charges that we get charged, and are not marked up at all. We delivered furniture in perfect condition, and the shipping charge is for a replacement item that the protection plan company is paying for the customer.*** ***
*** ***

***Coleman Furniture has remedied this situation by absorbing the cost for new drawers which the customer has now receivedThese drawers were delivered directly to the customer on 10/19/and will resolve the issue at hand. Sharon M***Coleman Furniture

Revdex.com:
Terrible customer service and 'policy.' I guess you get what you pay for, and I will not do any future businessStill confused as to why a delivery company hours away was chosen, when I live minutes from downtown RaleighPretty sure there are a lot of delivery companies in the capital city of NCLive and learn
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

***Coleman Furniture sympathizes with the customer. However, our policies and procedures are clearly outlined on website and in our terms and conditions that customers must agree to prior to placing their order. Coleman Furniture spoke to the customer during delivery and were not advised of any damages or defects on the bed. Customer was advised of return fees and customer verbally agreed to the fees at that time.Customer has been refunded minus fees and no further action will be taken by Coleman Furniture.Sharon M***Coleman Furniture