Smitty's Restaurants

Revdex.com:
I have been refunded the full amount. No more business with Coleman Furniture again!I should have checked their Revdex.com rating before ordering from them!
Sincerely,
[redacted]

[redacted]Coleman Furniture understands the customers frustration in resolving this issue.  We have reached out to the customer and advised that he will be scheduled for delivery.  We have also discussed compensation with the customer.  We are confident we will be able to resolve this...

issue to the customers satisfaction.Sharon M[redacted]Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 There was one attempt made by the furniture techincian to repair a brand new headboard. I will not accept a repair on a brand new piece of furniture. The furniture technician waited 2.5 weeks for the headboard hardware to come in before even making an attempt to contact me to talk about a repair. It has been 3 weeks since the new dresser was ordered and still have no tracking for this dresser. The mirror that was part of my order still has yet to be delivered. I will not accept a $100 reimbursement for any troubles that  I have went through. I want to return this furniture at no additional cost to myself. It has been 10 weeks and I still have an incomplete order along with damaged furniture. There has only been a single attempt made to repair a brand new piece of furniture.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

If I "accept" Coleman's response then it states that the issue has been resolved. I had to check "decline" only because that's the only other option. It also states that I MUST respond so I wasn't quite sure what to do. As stated by both myself and Coleman, we look forward to getting the issue resolved once the proper materials are sent and then repaired. Thank you[redacted]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[[after reading the other complaints against Colemans furniture I realized this is the standard response that is given   I was told by the man that delivered the bed that Colemans gives customers the run around when they try to get things repaired   He said that the concerns I had were valid   Including the nails popping through   Now their response is that it is " normal". I have never had nails popping through brand new furniture.  Now the paint is peeling off the bed rail   I have included pictures   I had correspondence with Candyce from Colemans via email   She sent a warranty claim form   At the bottom of the form it states that the customer is responsible for any shipping cost if the product is warrantied. I have attached the form   Essentially it is another way to ensure the customer will not put in a claim for their warranty   This is unacceptable! I can only imagine that the next thing they will say is the peeling paint is " normal" too.  I ask that their is accountability for the warranty of this product.   
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

[redacted]We have advised previously that  Coleman Furniture understand the customer is frustrated regarding their order.  As we have advised the customer and their banking institution while resolving this with them, the incorrectly received item would have been ordered for the customer and could have been delivered to her home while she kept the other two items.  There would have been no difference in dye lot as the manufacturer takes steps to prevent that from happening. As have finalized this with the customers financial institution we will not be refunding the customer.Sharon M[redacted]Coleman Furniture

[redacted]Coleman Furniture is committed to satisfying our customers.  Customer received delivery on 7/**/16.  At that time the customer signed her delivery paperwork indicating that they did not want their items set up.  Coleman Furniture was not advised of any issues with the driver...

or the drivers helper at that time.  Customer contacted us on August *, 20147 and advised that their items were not set up and advised of the situation she stated in her complaint regarding the driver and helper.  Our delivery partners do contract with independent helpers when a staffing issue arises, however, it is through a reputable company as happened in this instance.   We have offered to have the delivery company send a different driver team out to the customers home to  complete the assembly.  Customer has declined this offer.  We do not charge customers an additional amount for the free home delivery and set-up and therefore would not be refunding the customer.Sharon M[redacted]Coleman Furniture

[redacted]Customer placed order on 11/**/15.  On 12/*/15 customer was advised of a 3-4 week ETA.   Item was delivered to the customer on 12/**/15.  Within the given ETA.  There were issues noted during delivery and we advised the customer to keep the item in their home and it would...

be addressed with an in home technician.  We ordered parts for the customer and a Twin Cities had scheduled to pick up the item to restore on  1/**/16 and return it to the customer.  Customer refused to allow that to happen and cancelled the appointment.  We are sending a technician to the customers home to do the restoration.  We are waiting for the technician date at this point.Customer has been updated at all times. Sharon M[redacted]Coleman Furniture

[redacted]Customer received delivery and signed delivery paperwork stating that all items had been inspected in perfect condition.  2 days later the customer called and advised that item was damaged on the back edge.  The pictures customer sent show knocks or marks.  We have...

purchased a replacement  in/out back part as a courtesy, and are not charging the customer for this piece.  Customer would be responsible for installation. Had this been notated on the proof of delivery, the delivery company would resolve - but once it was signed for in inspected and perfect condition, we are limited to sending out replacement parts[redacted]Coleman Furniture

[redacted]Coleman Furniture has confirmed with the manufacturer that the order for the rails has been processed...the rails are still expected to ship the week of April [redacted] from the manufacturer to the delivery hub. Once they arrive at the delivery hub the rails will be inspected and the customer will be contacted to schedule a deliverySharon M[redacted]Coleman Furniture

[redacted],Customer placed their order online on November [redacted] and delivery was attempted to the customer on December [redacted]. The customer called us from delivery to report that two of the sectional pieces did not have the correct connectors. The customer was requested to send the pieces in question back...

with the delivery team. The customer instead advised that they were cancelling the entire order and refused to deal with our company any further. Due to the unexpected return, the driver was unable to take the furniture back at the time and a team was sent the next day to retrieve the items.The customer was advised of the cancellation charges. Since we have not been in communication with the customer and we have received another dispute of the charge, we have refunded customer as she was previously advised.Sharon M[redacted]Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory enough to me and the matter hopefully will be resolved upon my scheduled delivery today.
Sincerely,
[redacted]

[redacted]Coleman Furniture understands the customer is frustrated and wants to get this resolved.  During the delivery process all customers are asked to inspect their items for defects and damages.  The customer accepted delivery of items and signed indicating that the items were received...

in good condition.Customer called after delivery and advised that the item was wobbly and seemed to be missing a part.  Our representatives have updated the customer continuously regarding the parts request that we have submitted to the manufacturer.  We are waiting for the parts to ship and will update the customer with tracking information once it does.We have also advised the customer that we will refund them $75.00 once the issue is resolved for the inconvenience. Sharon M[redacted]Coleman Furniture

MadelineOn 7/**/17 the customer contacted Coleman Furniture to advise that they had hired a technician to make the necessary adjustments and the bed was now operating correctly. Once thecustomer provides Coleman Furniture with an itemized receipt...we will be happy to reimburse the customer up to...

$150.00.Sharon M[redacted]Coleman Furniture

[redacted]Coleman Furniture has been in touch with the customer and replacement items have been ordered to ensure that the customer receives all their items in 100% manufacturer condition.  We will get the items to the customer as soon as they arrive at the local delivery company and are...

inspected.  Coleman Furniture apologizes for the problem the customer has experienced and are working with our delivery partners to ensure that this does not occur again.Sharon M[redacted]Coleman Furniture

[redacted]Coleman Furniture has spoken to this customer on numerous occasions in an effort to have this matter resolved.  The customer had accepted the delivery without indicating any issues nor calling Coleman Furniture at the time of delivery. In speaking with the customer, an offer was made to...

send a part and an increased allotment totaling  $75.00 towards finding a technician to address the matter. The customer declined both offers that were made.  If the customer opts to accept this offer, Coleman Furniture will be happy to proceed with mailing the necessary part and allotting the $75.00 towards resolving the matter.Sharon M[redacted]Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

[redacted]Coleman Furniture refunded the customer in the amount of $1581.48. the refund was processed based on the following calculation....the restocking fee that was applied in clearly indicated within the terms and conditions on the site. The customer would not be refunded for the $225.00 shipping charges that they had paid. Cost of the item                                         $1860.56  - Valeton Cream 2 Seat Reclining Sofa15% Restocking Fee                                 $279.08Refund that was processed                   $1581.48 Sharon M[redacted]Coleman Furniture

[redacted]Coleman Furniture understands that the customer is frustrated in regards to this order.  The customer was advised that their order could be fulfilled and delivered to them.  However, the customer would not accept re-delivery.  The customer advised she wanted to cancel the...

order and she was advised of the fees associated with cancelling her order which includes cancellation fees and shipping fees.  As a courtesy we waived the shipping fee and only charged the cancellation fee.  The customer agreed t\o this in writing and was refunded.  Coleman Furniture will not be refunding any further fees.Sharon M[redacted]Coleman Furniture