Smitty's Restaurants

[redacted]Coleman Furniture has confirmed with the manufacturer that the order for the rails has been processed...the rails are still expected to ship the week of April [redacted] from the manufacturer to the delivery hub. Once they arrive at the delivery hub the rails will be inspected and the customer will be contacted to schedule a deliverySharon M[redacted]Coleman Furniture

MadelineColeman Furniture understands the customers frustration.  We have reached out to the manufacturer and a replacement is being sent for  the customer.  As soon as it arrives at the local delivery company and is inspected the customer will be contacted and delivery of the new...

item will be scheduled.Sharon M[redacted]Coleman Furniture

[redacted]Coleman Furniture is committed to satisfying our customers.  Customer received delivery on 7/**/16.  At that time the customer signed her delivery paperwork indicating that they did not want their items set up.  Coleman Furniture was not advised of any issues with the driver...

or the drivers helper at that time.  Customer contacted us on August *, 20147 and advised that their items were not set up and advised of the situation she stated in her complaint regarding the driver and helper.  Our delivery partners do contract with independent helpers when a staffing issue arises, however, it is through a reputable company as happened in this instance.   We have offered to have the delivery company send a different driver team out to the customers home to  complete the assembly.  Customer has declined this offer.  We do not charge customers an additional amount for the free home delivery and set-up and therefore would not be refunding the customer.Sharon M[redacted]Coleman Furniture

[redacted]Customer placed order on 11/**/15.  On 12/*/15 customer was advised of a 3-4 week ETA.   Item was delivered to the customer on 12/**/15.  Within the given ETA.  There were issues noted during delivery and we advised the customer to keep the item in their home and it would...

be addressed with an in home technician.  We ordered parts for the customer and a Twin Cities had scheduled to pick up the item to restore on  1/**/16 and return it to the customer.  Customer refused to allow that to happen and cancelled the appointment.  We are sending a technician to the customers home to do the restoration.  We are waiting for the technician date at this point.Customer has been updated at all times. Sharon M[redacted]Coleman Furniture

[redacted]Coleman Furniture has fully refunded this customer as of January, **, 2017 and customer was advised of such.  Sharon M[redacted]Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

[redacted] This customer has disputed his order.  He disputed in September, dispute was closed in our favor and he disputed again just this week.Customer placed order on June **, 2015 and was advised items were back ordered until end of June.  In July customer was advised that a portion...

of their order was still on back order and would be released the week of July 22.  Items were delivered to the customer on 8/*.During delivery customer refused items as damaged and they were sent back to the delivery company.  Items were fully restored and customer refused to allow re-delivery.The customer was advised of the original delay in the order shipping and agreed to the wait.  There was not a 4 month delay as customer has stated.Items are at the delivery company and have been ready to be re-delivered to the customer since early September.We can offer compensation, for a discount, but we do need to wait for merchant services to determine the outcome of the dispute. Sharon M[redacted]Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

 
We have expressed many times how we want this resolved.  We have spent too much time dealing with this.  Please see that we are refunded in full.Thank you,[redacted]
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory enough to me and the matter hopefully will be resolved upon my scheduled delivery today.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[[after reading the other complaints against Colemans furniture I realized this is the standard response that is given   I was told by the man that delivered the bed that Colemans gives customers the run around when they try to get things repaired   He said that the concerns I had were valid   Including the nails popping through   Now their response is that it is " normal". I have never had nails popping through brand new furniture.  Now the paint is peeling off the bed rail   I have included pictures   I had correspondence with Candyce from Colemans via email   She sent a warranty claim form   At the bottom of the form it states that the customer is responsible for any shipping cost if the product is warrantied. I have attached the form   Essentially it is another way to ensure the customer will not put in a claim for their warranty   This is unacceptable! I can only imagine that the next thing they will say is the peeling paint is " normal" too.  I ask that their is accountability for the warranty of this product.   
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 There was one attempt made by the furniture techincian to repair a brand new headboard. I will not accept a repair on a brand new piece of furniture. The furniture technician waited 2.5 weeks for the headboard hardware to come in before even making an attempt to contact me to talk about a repair. It has been 3 weeks since the new dresser was ordered and still have no tracking for this dresser. The mirror that was part of my order still has yet to be delivered. I will not accept a $100 reimbursement for any troubles that  I have went through. I want to return this furniture at no additional cost to myself. It has been 10 weeks and I still have an incomplete order along with damaged furniture. There has only been a single attempt made to repair a brand new piece of furniture.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

[redacted]The customer signed delivery paperwork on 10/*/16 indicating that they had received their items, inspected them and found them to be in good condition.  The customer then advised us via telephone that the issue had been resolved.Sharon M[redacted]Coleman Furniture

[redacted]Coleman Furniture understands the customer is frustrated and wants to get this resolved.  During the delivery process all customers are asked to inspect their items for defects and damages.  The customer accepted delivery of items and signed indicating that the items were received...

in good condition.Customer called after delivery and advised that the item was wobbly and seemed to be missing a part.  Our representatives have updated the customer continuously regarding the parts request that we have submitted to the manufacturer.  We are waiting for the parts to ship and will update the customer with tracking information once it does.We have also advised the customer that we will refund them $75.00 once the issue is resolved for the inconvenience. Sharon M[redacted]Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

 Due to the fact that the Furiture was never ready for delivery, I should not have to pay for anything.  I have multiple emails from Coleman Furniture stating since July stating each month since purchase date declaring recliner is still not repaired and would they would add a month giving a new delivery date.  The last email gave a delivery date being mid October.  I have attempted to solve this matter for too long.  I have contacted the president of [redacted], Schrony banking services and Coleman Furniture multiple times. This has proven to be a circle of aggravation.  The right thing to do would be no charges especially since it was Coleman Furiture who never had any product ready for delivery.  My first attempt to purchase online, and I have been treated horribly.  Thank you for your concern and continued inquiry.  [redacted]
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
Interesting how the company continues to proceed with their deceit, and changes the subject to their attempts to send me a part-- ridiculous because there is not part needed-- instead of DIRECTLY responding to our VERY CLEAR charges:1) Coleman has yet to respond to our charge of a FABRICATED BILL of LADEN-- there was NO BILL of LADEN, and they have yet to produce one after our numerous requests-- despite the fact that this is our FIRST and FOREMOST CHARGE-- a fabricated Bill of Laden they say we signed, when in fact NONE EXISTS2) we began trying to return this piece the day we received it, WELL WITHIN the time period for "customer satisfaction guaranteed" returns; yet company delayed returning our calls and emails, and they refused to authorize the return3) company has FAILED to produce the photograph THEIR delivery people took of the piece, documenting the damage we have clearly defined; and continues to offer a "new part" for our furniture piece when this would not resolve the issue--- we want to RETURN the ITEM-- this request of ours has been CONSISTENT since day one-- we do not want furniture from UNETHICAL, deceitful, scandalous companies in our home
 4) This company passes crap off to customers that is NOT AT ALL as DESCRIBED, lies about bill of ladens being signed, refuses to return calls until after the window of guaranteed return, and then tries to pass off this supposed "generosity" of sending us a new part or technician to resolve a damaged piece that we have not wanted since the moment we received it, and have been trying to return since day one. This is unethical and deceitful business practices, yet it appears that this is their standard modus operandi.  This should NOT continue; customers CANNOT CONTINUE TO BE EXPLOITED on a regular basis by this company's unethical practices and scams. 
Thank you. 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

[redacted]Coleman Furniture has spoken to this customer on numerous occasions in an effort to have this matter resolved.  The customer had accepted the delivery without indicating any issues nor calling Coleman Furniture at the time of delivery. In speaking with the customer, an offer was made to...

send a part and an increased allotment totaling  $75.00 towards finding a technician to address the matter. The customer declined both offers that were made.  If the customer opts to accept this offer, Coleman Furniture will be happy to proceed with mailing the necessary part and allotting the $75.00 towards resolving the matter.Sharon M[redacted]Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
Coleman furniture did send pictures however, they were not taken close up to all of the alleged repaired damaged spots therefore the damage cannot be seen as well as in person. In addition, pictures were not taken of areas of concern. When you look at the pictures attached, the photos they sent me, look closely because you can see the paint that does not match, the paint that covered up damage without being smoothed out. I have inspected the furniture twice in person at the warehouse and the furniture is in terrible condition. That is the exact reason I had a professional furniture repair technician look at the furniture and shown in his report, the furniture is not in 100% manufacturers specifications. I do not understand why they had someone from the delivery company repair the furniture when they had someone from a furniture protection company originally evaluate the furniture and write up a report for them, a report in which I was not allowed to see or have a copy of. By the looks of the "repairs" that were made, the person who "repaired" the furniture has absolutely no experience doing such and most likely does not have the credentials to do so. Coleman has many complaints and bad reviews online similar to my own experience. It seems to me that this company does this often and has been getting away with charging people an unfair amount of money because they can not accomplish customer satisfaction.
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

[redacted]This customer has disputed his order.  Customer cancelled order after it had been shipped from the manufacturer. The item was shipped from the manufacturer on 5/**/15. Items are loaded for shipping from the manufacturer prior to the actual ship date. Customer advised us on 5/**/15 after it had already shipped from the manufacturer that he wanted to cancel his order. At that time it was to late to cancel without incurring fees. We have provided proof of shipping from Howard M[redacted] on his dispute.  Proof is attached here as well.  Sharon M[redacted]Coleman Furniture

[redacted]Coleman Furniture has been in touch with the customer and replacement items have been ordered to ensure that the customer receives all their items in 100% manufacturer condition.  We will get the items to the customer as soon as they arrive at the local delivery company and are...

inspected.  Coleman Furniture apologizes for the problem the customer has experienced and are working with our delivery partners to ensure that this does not occur again.Sharon M[redacted]Coleman Furniture