Smitty's Restaurants

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.  I would like to thank the NY Revdex.com for their involvement in the resolution to this issue. I will accept a full refund from Coleman Furniture as promised.
Sincerely,
[redacted]

[redacted]We have left messages for this customer and tried to reach a resolution but we have been unable to hear back until now. Order was cancelled as per customer's request, but the restocking fees did apply as order was ready at local delivery hub for delivery.Please advise on how we can discuss a...

resolution to this.Sharon M[redacted]Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Previously, I had been told by Coleman's that my bookcase was located at [redacted], but my desk was not.  When I requested that Coleman's go ahead and have my bookcase delivered while they were working on the status of my desk, I was told they could not do so.  I have been receiving erroneous information from Coleman's throughout this entire process.  At this point, I do not trust this company.  I just want a full refund of my money.  Thank  you.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
Coleman furniture did send pictures however, they were not taken close up to all of the alleged repaired damaged spots therefore the damage cannot be seen as well as in person. In addition, pictures were not taken of areas of concern. When you look at the pictures attached, the photos they sent me, look closely because you can see the paint that does not match, the paint that covered up damage without being smoothed out. I have inspected the furniture twice in person at the warehouse and the furniture is in terrible condition. That is the exact reason I had a professional furniture repair technician look at the furniture and shown in his report, the furniture is not in 100% manufacturers specifications. I do not understand why they had someone from the delivery company repair the furniture when they had someone from a furniture protection company originally evaluate the furniture and write up a report for them, a report in which I was not allowed to see or have a copy of. By the looks of the "repairs" that were made, the person who "repaired" the furniture has absolutely no experience doing such and most likely does not have the credentials to do so. Coleman has many complaints and bad reviews online similar to my own experience. It seems to me that this company does this often and has been getting away with charging people an unfair amount of money because they can not accomplish customer satisfaction.
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

[redacted]This customer has disputed his order.  Customer cancelled order after it had been shipped from the manufacturer. The item was shipped from the manufacturer on 5/**/15. Items are loaded for shipping from the manufacturer prior to the actual ship date. Customer advised us on 5/**/15 after it had already shipped from the manufacturer that he wanted to cancel his order. At that time it was to late to cancel without incurring fees. We have provided proof of shipping from Howard M[redacted] on his dispute.  Proof is attached here as well.  Sharon M[redacted]Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

 Due to the fact that the Furiture was never ready for delivery, I should not have to pay for anything.  I have multiple emails from Coleman Furniture stating since July stating each month since purchase date declaring recliner is still not repaired and would they would add a month giving a new delivery date.  The last email gave a delivery date being mid October.  I have attempted to solve this matter for too long.  I have contacted the president of [redacted], Schrony banking services and Coleman Furniture multiple times. This has proven to be a circle of aggravation.  The right thing to do would be no charges especially since it was Coleman Furiture who never had any product ready for delivery.  My first attempt to purchase online, and I have been treated horribly.  Thank you for your concern and continued inquiry.  [redacted]
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

[redacted],Unfortunately in this case, the manufacturer pushed back the availability of some of the order several times. We are in agreement with the customer, and are willing to process a full refund, if the pieces in home are donated in Renegade Furniture's name.Please forward us a copy of the...

donation receipt, and the credit will be posted.Sharon M[redacted]Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
Interesting how the company continues to proceed with their deceit, and changes the subject to their attempts to send me a part-- ridiculous because there is not part needed-- instead of DIRECTLY responding to our VERY CLEAR charges:1) Coleman has yet to respond to our charge of a FABRICATED BILL of LADEN-- there was NO BILL of LADEN, and they have yet to produce one after our numerous requests-- despite the fact that this is our FIRST and FOREMOST CHARGE-- a fabricated Bill of Laden they say we signed, when in fact NONE EXISTS2) we began trying to return this piece the day we received it, WELL WITHIN the time period for "customer satisfaction guaranteed" returns; yet company delayed returning our calls and emails, and they refused to authorize the return3) company has FAILED to produce the photograph THEIR delivery people took of the piece, documenting the damage we have clearly defined; and continues to offer a "new part" for our furniture piece when this would not resolve the issue--- we want to RETURN the ITEM-- this request of ours has been CONSISTENT since day one-- we do not want furniture from UNETHICAL, deceitful, scandalous companies in our home
 4) This company passes crap off to customers that is NOT AT ALL as DESCRIBED, lies about bill of ladens being signed, refuses to return calls until after the window of guaranteed return, and then tries to pass off this supposed "generosity" of sending us a new part or technician to resolve a damaged piece that we have not wanted since the moment we received it, and have been trying to return since day one. This is unethical and deceitful business practices, yet it appears that this is their standard modus operandi.  This should NOT continue; customers CANNOT CONTINUE TO BE EXPLOITED on a regular basis by this company's unethical practices and scams. 
Thank you. 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

[redacted]Coleman Furniture has been actively communicating with this customer in an effort to have this matter resolved. Coleman Furniture has already confirmed that the seating areas are 100% leather. Additionally, an offer was made to order the necessary parts directly from the manufacturer along with sourcing and scheduling a certified furniture technician to install the necessary parts. If the customer agrees to accept this offer, Coleman Furniture will be happy to initiate this process.Sharon M[redacted]Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that the matter has been resolved.
Sincerely,
[redacted]

[redacted]This customer also disputed this order.Customer placed the order online and then called and spoke to one of our sales people regarding his order, and they went over in detail what the customer ordered and the dimensions.  The online description for what the customer ordered does not...

indicate it is a platform bed nor did they advise it was a platform bed.  Customer never advised that there were issues on the foot board nor any flaking issues. The problem seemed to be that they had a dislike to the height of the bed. They advised us of this in writing correspondence when contacting our company,  The last chargeback was submitted on 2/**/16. At this time we need to wait for the outcome of the chargeback - as all payments have so far been reversed at this time. Sharon M[redacted] Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint HAS been...

resolved, HOWEVER:
After my complaint was filed with the Revdex.com and after unrelenting persistence on my part a Coleman representative agreed to the full refund, thus resolving MY issue with this transaction.That said, I strongly recommend the Revdex.com investigate the business practices of this company. Their terms and conditions and "fine print" are very hidden and ambiguous so when a purchase is made, all included clauses trap the consumer into essentially purchasing a damaged item without the chance of a full refund, no matter the damage, no matter the shipping time or shipping delays. I was nearly 3 months with still no item and no estimated shipping date. It is my belief that Coleman purchases damaged items at a significantly reduced price, attempts to "repair" them, hikes up the price, and markets them as new and undamaged to the consumer. This in itself is fraud.The there is a delay in shipping because the items sit in a warehouse while repairs are being made. None of this is made clear to the consumer, and every attempt at trying to locate your item is covered in lies by their representatives.Reputable furniture companies stand behind the products they sale, and if they are damaged, usually the consumer does not pay for that product. I was lied to many times by Coleman furniture representatives. Their deception was debunked only when a representative mistakenly informed me my item was damaged and in a warehouse for repair, otherwise I would not have known I was essentially getting damaged goods with "hidden" repairs. I strongly believe consumers need to be aware of the unethical and misleading methods Coleman uses to trap a consumer into a purchase they will not get for months.THEREFORE I AM URGING THE Revdex.com TO LOOK AT REVIEWS OF THIS COMPANY ONLINE, THERE ARE MANY MANY ALLEGATIONS OF FRAUD AND DECEITFUL BUSINESS PRACTICES.
 
 Thank you for your time on this, please let me know if something can be done. My item was 2,000 and I was prepared to file in small claims against Coleman. 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The company continues to insist that  plastic laminate is considered "wood products" which it is not.  The description provided by them further reinforces the "Wood" claim by saying it has a planked top. The top of the table, in reality, only has a planked appearance, not an actual planked surface.  
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

[redacted]Coleman Furniture understands that customers can become frustrated while waiting for their order to be delivered.  The customers items are ready for delivery - the local delivery company has reached out to the customer and attempted to schedule his delivery.  As the item is ready...

for delivery and we have been attempting to schedule for the last 2 weeks any refunds would be minus cancellation fees. Sharon M[redacted]Coleman Furniture

[redacted]This customer ordered a bed from [redacted] and refused it upon delivery.  The items had a white washed look to it and the customer feels that it is not correct.  The manufacturer has been contacted and verified that the item is within manufacturer specifications.  The customer...

does not want to accept that.  The additional damages that the customer has advised about in the Revdex.com complaint were not noted or revealed to us.Customer has been refunded minus the restocking fee. The items are still at the local hub and we can rebill and redeliver if customer prefers.Sharon M[redacted]Coleman Furniture

[redacted]Coleman Furniture makes every effort to address and resolve all warranty related claims that are submitted. The customer's warranty claim was reviewed and the images along with the supporting details were sent to the manufacturer for further review. The manufacturer had determined that the...

issues were not a manufacturer defect but the natural look of the furniture as a result of the natural look and make of the furniture. Coleman Furniture will be happy to refund the customer for the $50.00 service fee the customer incurred during the initial visit from a technician. Sharon M[redacted]Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.However, they did not say how they will fix the scratch on the chair, and they did not indicate when I will receive the chair exactly, but I had enough of these people.Please be aware that if things did not happen the way they described, I will file a new complaint.
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. [redacted] has issued a full refund for settlement.
Sincerely,
[redacted]...

[redacted]Coleman Furniture is able to successfully deliver the customers order to them.  Yes, the customer was refunded as they did in fact refuse delivery.  We were able to deliver 2 of the 3 items and and the last remaining piece would be delivered to her at her convenience.We attempted multiple times to advise the customer of the ETA for the last remaining item and she would advised us that she had initiated a dispute with her credit card and did not want the order and would not accept delivery.Even though the order was cancelled and the customer refunded minus the cancellation fees as per our terms and conditions we advised we could void her cancellation and deliver her items and customer refused.Sharon M[redacted]Coleman Furniture