Smitty's Restaurants

[redacted]Coleman Furniture refunded the customer in the amount of $1581.48. the refund was processed based on the following calculation....the restocking fee that was applied in clearly indicated within the terms and conditions on the site. The customer would not be refunded for the $225.00 shipping charges that they had paid. Cost of the item                                         $1860.56  - Valeton Cream 2 Seat Reclining Sofa15% Restocking Fee                                 $279.08Refund that was processed                   $1581.48 Sharon M[redacted]Coleman Furniture

[redacted]Coleman Furniture has been actively communicating with this customer in an effort to have this matter resolved. Coleman Furniture has already confirmed that the seating areas are 100% leather. Additionally, an offer was made to order the necessary parts directly from the manufacturer along with sourcing and scheduling a certified furniture technician to install the necessary parts. If the customer agrees to accept this offer, Coleman Furniture will be happy to initiate this process.Sharon M[redacted]Coleman Furniture

[redacted],Unfortunately in this case, the manufacturer pushed back the availability of some of the order several times. We are in agreement with the customer, and are willing to process a full refund, if the pieces in home are donated in Renegade Furniture's name.Please forward us a copy of the...

donation receipt, and the credit will be posted.Sharon M[redacted]Coleman Furniture

[redacted]We have left messages for this customer and tried to reach a resolution but we have been unable to hear back until now. Order was cancelled as per customer's request, but the restocking fees did apply as order was ready at local delivery hub for delivery.Please advise on how we can discuss a...

resolution to this.Sharon M[redacted]Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Previously, I had been told by Coleman's that my bookcase was located at [redacted], but my desk was not.  When I requested that Coleman's go ahead and have my bookcase delivered while they were working on the status of my desk, I was told they could not do so.  I have been receiving erroneous information from Coleman's throughout this entire process.  At this point, I do not trust this company.  I just want a full refund of my money.  Thank  you.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

MadelineOn 7/**/17 the customer contacted Coleman Furniture to advise that they had hired a technician to make the necessary adjustments and the bed was now operating correctly. Once thecustomer provides Coleman Furniture with an itemized receipt...we will be happy to reimburse the customer up to...

$150.00.Sharon M[redacted]Coleman Furniture

[redacted]This customer also disputed this order.Customer placed the order online and then called and spoke to one of our sales people regarding his order, and they went over in detail what the customer ordered and the dimensions.  The online description for what the customer ordered does not...

indicate it is a platform bed nor did they advise it was a platform bed.  Customer never advised that there were issues on the foot board nor any flaking issues. The problem seemed to be that they had a dislike to the height of the bed. They advised us of this in writing correspondence when contacting our company,  The last chargeback was submitted on 2/**/16. At this time we need to wait for the outcome of the chargeback - as all payments have so far been reversed at this time. Sharon M[redacted] Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that the matter has been resolved.
Sincerely,
[redacted]

[redacted]Coleman Furniture understands that the customer is frustrated in regards to this order.  The customer was advised that their order could be fulfilled and delivered to them.  However, the customer would not accept re-delivery.  The customer advised she wanted to cancel the...

order and she was advised of the fees associated with cancelling her order which includes cancellation fees and shipping fees.  As a courtesy we waived the shipping fee and only charged the cancellation fee.  The customer agreed t\o this in writing and was refunded.  Coleman Furniture will not be refunding any further fees.Sharon M[redacted]Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.  I would like to thank the NY Revdex.com for their involvement in the resolution to this issue. I will accept a full refund from Coleman Furniture as promised.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The company continues to insist that  plastic laminate is considered "wood products" which it is not.  The description provided by them further reinforces the "Wood" claim by saying it has a planked top. The top of the table, in reality, only has a planked appearance, not an actual planked surface.  
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The amount of compensation offered (first $25 now $50) is insufficient due to the fact that my out of pocket expenses alone in dealing with this mess equal $135. $100 for half a days lost wages for a second time window to retrieve the defective drawers, $20 spent on drawer handles so the bed could be used while I wait for the matching replacement handles to arrive, (so far nearly 3 weeks and still did not receive them as of 6/**), and $15 for my trash hauler to remove the tons of packaging materials the second set of (handleless) drawers came in. The balance of what I am requesting is to compensate me for the fact that after all this time spent repeatedly calling, emailing, and awaiting replacement drawers, I am still left with a DEFECTIVE product as the second set of drawers they sent me also do not close completely!! I currently find myself in the same situation as the first day the bed was delivered nearly two months ago, only now the ill fitting drawers are also missing the handles.  After reading many negative customer reviews about this company (too late) I  believe they sell factory seconds to unsuspecting customers and hope no one complains about the poor quality or are deterred from returning the defective merchandise by the excessive restocking fees they charge. Bottom line, a storage bed is purchased with a specific purpose in mind and if the drawers do not fit and function properly, the piece of furniture is not meeting it's intended purpose. My request for a refund in the amount of $300 stands.
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint HAS been...

resolved, HOWEVER:
After my complaint was filed with the Revdex.com and after unrelenting persistence on my part a Coleman representative agreed to the full refund, thus resolving MY issue with this transaction.That said, I strongly recommend the Revdex.com investigate the business practices of this company. Their terms and conditions and "fine print" are very hidden and ambiguous so when a purchase is made, all included clauses trap the consumer into essentially purchasing a damaged item without the chance of a full refund, no matter the damage, no matter the shipping time or shipping delays. I was nearly 3 months with still no item and no estimated shipping date. It is my belief that Coleman purchases damaged items at a significantly reduced price, attempts to "repair" them, hikes up the price, and markets them as new and undamaged to the consumer. This in itself is fraud.The there is a delay in shipping because the items sit in a warehouse while repairs are being made. None of this is made clear to the consumer, and every attempt at trying to locate your item is covered in lies by their representatives.Reputable furniture companies stand behind the products they sale, and if they are damaged, usually the consumer does not pay for that product. I was lied to many times by Coleman furniture representatives. Their deception was debunked only when a representative mistakenly informed me my item was damaged and in a warehouse for repair, otherwise I would not have known I was essentially getting damaged goods with "hidden" repairs. I strongly believe consumers need to be aware of the unethical and misleading methods Coleman uses to trap a consumer into a purchase they will not get for months.THEREFORE I AM URGING THE Revdex.com TO LOOK AT REVIEWS OF THIS COMPANY ONLINE, THERE ARE MANY MANY ALLEGATIONS OF FRAUD AND DECEITFUL BUSINESS PRACTICES.
 
 Thank you for your time on this, please let me know if something can be done. My item was 2,000 and I was prepared to file in small claims against Coleman. 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. [redacted] has issued a full refund for settlement.
Sincerely,
[redacted]...

[redacted]This customer ordered a bed from [redacted] and refused it upon delivery.  The items had a white washed look to it and the customer feels that it is not correct.  The manufacturer has been contacted and verified that the item is within manufacturer specifications.  The customer...

does not want to accept that.  The additional damages that the customer has advised about in the Revdex.com complaint were not noted or revealed to us.Customer has been refunded minus the restocking fee. The items are still at the local hub and we can rebill and redeliver if customer prefers.Sharon M[redacted]Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. However, I have no intention to ever use this business again given my poor experience with them.
Sincerely,
[redacted]

[redacted]Coleman Furniture understands that customers can become frustrated while waiting for their order to be delivered.  The customers items are ready for delivery - the local delivery company has reached out to the customer and attempted to schedule his delivery.  As the item is ready...

for delivery and we have been attempting to schedule for the last 2 weeks any refunds would be minus cancellation fees. Sharon M[redacted]Coleman Furniture

[redacted]Coleman Furniture has placed an order with the manufacturer for a replacement dresser.  The dresser is is shipping from the manufacturer and will be delivered to the customer as soon as it arrives at the local delivery company.Sharon M[redacted]Coleman Furniture

[redacted]Coleman Furniture is able to successfully deliver the customers order to them.  Yes, the customer was refunded as they did in fact refuse delivery.  We were able to deliver 2 of the 3 items and and the last remaining piece would be delivered to her at her convenience.We attempted multiple times to advise the customer of the ETA for the last remaining item and she would advised us that she had initiated a dispute with her credit card and did not want the order and would not accept delivery.Even though the order was cancelled and the customer refunded minus the cancellation fees as per our terms and conditions we advised we could void her cancellation and deliver her items and customer refused.Sharon M[redacted]Coleman Furniture