Snack Brothers Candy & Chip Company

Please accept our sincere apologies for failing to provide you with the excellent service you expected from us*** *** contacted us 03/06/regarding an order he placed on 11/02/expressing the part he received was incorrectOur agent advised *** *** of our days return policy
and due to the order being over months old, we could not accept his return request There are numerous reasons the merchandise could be wrong or incorrect: the wrong product was ordered, the product is not as described, received a different part number, different brand was received or received a different part than orderedIf *** *** can advise what part number was received, we can investigate this further As our website and all email confirmations state we have a day return policy however as a measure of good faith we will allow *** *** to return the part although it has been months since his purchaseDue to *** *** not responding to us regarding the part received in a timely manner and allowing all this time to pass, *** *** will need to return the starter to receive a refundAs our website also states customer will be responsible for all return shipping costs as all freight is prepaid by the customerOnce the product has been returned we will refund *** *** in full for the part $

We do not want the part backIt would cost more in shipping than the part is worthThe part plus outgoing shipping has been refunded in fullThank You

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Regards,
*** ***

*** is contacting you via phone nowHe is the agent that handled your tickets and did not address your concerns properlyIn the meantime, please provide your return tracking number so that we can contact the warehouse and get you refundedThank You

Please accept our sincere apologies for failing to provide you with the excellent service you expected from usWe have refunded Mr *** credit card $on 09/07/Please allow 3-business days for the refund to appear on your statementOnce you receive your refund on your
credit card statement, you may dispose of the part as you see fit, there will be NO NEED to return the brake shoesAgain, please accept our apologies for any inconvenience that we may have caused and for the delay in receiving a resolution from our establishment

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Regards,
*** ***

Please accept our sincere apologies for failing to provide you with the excellent service you expected from usWe have refunded Mr *** credit card $on 09/14/Please allow 3-business days for the refund to appear on your statementOnce you receive your refund on your
credit card statement, you may dispose of the part as you see fit, there will be NO NEED to return the bumper valanceAgain, please accept our apologies for any inconvenience that we may have caused and for the delay in receiving a resolution from our establishment

Please accept our sincere apologies for failing to provide you with the excellent service you expected from usWe have provided *** *** a *** prepaid shipping label we have emailed to her via her email address listed on her order on 03/05/with instructions how to return the partsWe ask
*** *** to check her spam and junk folders for this email from Parts GeekOnce the parts show in transit to our warehouse, we will refund *** *** in full for the order amount Again, please accept our apologies for any inconvenience that we may have caused and for the delay in receiving a resolution from our establishment

Complaint:
I am rejecting this response because: The only reason I'm rejecting is because due to their return policy I wanted to make sure I got their product returned back in a timely matter so I would get a refund so I already shipped it UPS Parcel mail for $centsI'm looking to get reimbursed for that amount instead of a prepaid shipping label like they suggested.
Regards,
Jared Clifford

Please accept our sincere apologies for failing to provide you with the excellent service you expected from usWe have already credited the customer $on 04/01/Today, we will credit back $135.33(the price of the defective product) plus an additional $for the return shipping.
Please allow 3-business days for the refund to appear on your statementAgain, please accept our apologies for any inconvenience that we may have caused and for the delay in receiving the excellent customer service that you deserve

Complaint: ***
I am rejecting this response because:On July 21, I spoke with my Credit Card CompanyThey have NO file of receiving my refundHow is it possible to look up my refund with the Parts Geek Reference number when there is NO file of the refund ever being sent by Parts Geek? I'm very confused as to why Parts Geeks is saying one thingMy Credit Card Company is saying something totally different? When I have no problems with my Credit Card, Ordering Online nor getting a refund back on my Credit CardI'm asking that Parts Geek send me a check to my P.O BOX being that I have yet to received my refundIt didn't take this long for Parts Geeks to charge my Credit CardWhy isn't the refund showing up with my Credit Card Company? Please don't say contact the Credit Card Company againI have already done that just like I have contacted Parts Geeks over and over about my refund, calling, emailingRemedy: My refund if someone would like to call meI more than willing to place a conference callWhere anyone can hear I have not received my refund, there is no record of my refundI would like my money back for a part I didn't getWhat is so hard about it?
Regards,
*** ***

We apologize for the delay with Mr*** refundWe have confirmed receipt of his returned part and will be processing a FULL refund of $to his credit card 01/07/Please allow 3-days for credit to appear on the statement

You're welcome

Complaint: ***
I am rejecting this response because:This is a followup regarding the above complaint number. I did exactly what was directed of me in regards to sending back the damage/used parts sent to me by this company. They sent *** to my home and the package was picked up and sent out to be returned. I have not received my refund from the company and tracked the item to see if the item was received by them. *** shows the item has been sent out on occasions and has not been received. It shows the item is going to a P.OBox which is the address they showed to send the item too. It is now showing this item is being returned to the sender which is me. So they will need to again arrange for the item to be picked up and delivered back to them. If they believe there is an issue with the address and or the return number they require, they can type it out and I will print it like they send it. I am thinking they purposely wait the plus days in hopes the complaint goes away, believing most people will just give up. Thank you very much for your help.
Regards,
*** ***

All return shipping receipts must be faxed to *** Attn: *** to be considered for reimbursementWe do not reimburse insurance costs, packing materials, or expedited shipping

***Complaint: ***
I am rejecting this response because:
The restocking charge
is NOT indicated on the home page just that they have a return policy Also, I used their search engine for the axle assembly for my *** *** and that was the part that it showed It turns out that the correct part which is the complete axle assembly does not come up Not my fault, The box and all components that were returned in perfect condition as sent I had to pay for the shipping to me and the return! OUTRAGEOUS!! Most ecommerce companies DO NOT charge shipping such as *** and DO NOT charge a restocking fee - in this case not my error!!!
Regards,
*** ***

Please accept our sincere apologies for failing to provide you with the excellent service you expected from usWe have issued a refund of $on 05/31/to *** *** credit cardOnce you receive your refund on your credit card statement, you may dispose of the brake pads part number
GXas you see fitThe part will NOT NEED to be returnedPlease allow 3-business days for the refunds to appear on your statementAgain, please accept our sincere apologies for failing to provide you with the excellent service you expected from us

Please accept our sincere apologies for failing to provide you with the excellent service you expected from usWe have refunded Mr***’s credit card for $on 07/15/and $on 07/29/Please allow 3-business days for the refund to appear on your statementMr*** was
refunded in full for his order $361.75 Again, please accept our apologies for any inconvenience that we may have caused and we thank you for your patience

Complaint: ***
I am rejecting this response because: Have received a refund for the part only for $42.95.Have not yet received the $for postage andmaterials used to ship product back to themI havea receipt from the *** for that amount
Regards,
*** ***

*** *** never asked us to send a return labelHe ordered part ***, which is what we are assuming he received, since he didn't state otherwiseWe do not automatically send out return shipping labels and the RMA e-mail is genericEvery customer receives the exact same e-mailsWhat was the
part number received?